| VOC-11808 | OX Cloud - Webmail Cannot Provide A Secure Connection | CLOSED VOC | Closed | Other |
| VOC-10352 | Lockdown error on VPS/DEDI due to hostname using .bluehost.com | CLOSED VOC | Closed | Other |
| VOC-10310 | HG Jarvis: Remove credit card or PayPal from Account Manager. | CLOSED VOC | Closed | Other |
| VOC-10291 | BH/HG Jarvis | Linux VPS/Dedi Console Flooding - Firewall & NTP | CLOSED VOC | Closed | Other |
| VOC-10290 | BH-HG JARVIS *NEW PRODUCT*: Unable to make payment Sorry, an error has occurred, please try again | CLOSED VOC | Closed | Other |
| VOC-10270 | HG Jarvis: Customers recieve MISSING VALIDATION INFORMATION email for SSLs already configured | CLOSED VOC | Closed | Other |
| VOC-10254 | Jarvis Website MFE logging into the incorrect domains WordPress dashboard. | CLOSED VOC | Closed | Other |
| VOC-10175 | BH/HG Jarvis: Domains DNS routed to Parked IP Address | CLOSED VOC | Closed | Other |
| VOC-10164 | BH/HG Jarvis: USA customers are getting error while updating the trusted phone number. | CLOSED VOC | Closed | Other |
| VOC-10126 | BH Jarvis: Google Workspace Product Line Item listed as deleted | CLOSED VOC | Closed | Other |
| VOC-10071 | Domains Not Showing Within Renewal Center Of Account Manager | CLOSED VOC | Closed | Other |
| VOC-10069 | BH Jarvis: Cant purchase SSL for hosted domain when registered with a third-party | CLOSED VOC | Closed | Other |
| VOC-10066 | Unable to access O365 Users and Licenses from O365 partner center using specific tenants | CLOSED VOC | Closed | Other |
| VOC-10043 | Pega: Incorrect accounts being associated with automatic created cases | CLOSED VOC | Closed | Other |
| VOC-10017 | BH Jarvis: FastDomain Expiry Date not updating in Whois after Domain Renewal | CLOSED VOC | Closed | Other |
| VOC-10007 | Track errors with Retention task | CLOSED VOC | Closed | Other |
| VOC-9992 | BH Plugin version >= 3.5.0 breaks WooCommerce ShipStation Integration plugin | CLOSED VOC | Closed | Other |
| VOC-9990 | BH Jarvis | Expired Account Migrated as Deleted and not as Expired | CLOSED VOC | Closed | Other |
| VOC-9982 | Unable to receive the accounts reset password link | CLOSED VOC | Closed | Other |
| VOC-9959 | Microsoft O365 upgrades/downgrades. | CLOSED VOC | Closed | Other |
| VOC-9957 | Accounts HAL link in CSR Tools it will not show the HAL addon for O365 | CLOSED VOC | Closed | Other |
| VOC-9934 | Planned Bluerock to Jarvis Account Migrations | CLOSED VOC | Closed | Other |
| VOC-9933 | Error: Failed To Load Messages - OX Cloud Webmail Filter Searching Problems | CLOSED VOC | Closed | Other |
| VOC-9931 | BH Jarvis: Enabling Hosting Control Panel (MFE) to access VPS/DEDI add-ons | CLOSED VOC | Closed | Other |
| VOC-9909 | Formatting lost when creating ServiceNow incident via Pega GSR integration | CLOSED VOC | Closed | Other |
| VOC-9908 | ServiceNow: special characters will prevent the incident from being updated/created | CLOSED VOC | Closed | Other |
| VOC-9873 | Pega Chat Issues | CLOSED VOC | Closed | Other |
| VOC-9858 | BH Jarvis: New FOS Webmail login experience | CLOSED VOC | Closed | Other |
| VOC-9841 | Feature request to add other social accounts links | CLOSED VOC | Closed | Other |
| VOC-9839 | BH Jarvis: Trusted Phone Number Error for international phone numbers | CLOSED VOC | Closed | Other |
| VOC-9824 | Constant Contact | CLOSED VOC | Closed | Other |
| VOC-9823 | OX Cloud Email Under BlueHost Not Auto-Adding The Correct Set of MX Records | CLOSED VOC | Closed | Other |
| VOC-9803 | BH Website Builder existing sites redirecting to Onboarding | CLOSED VOC | Closed | Other |
| VOC-9126 | Customers not receiving NDRs since Cloudmark Migration | CLOSED VOC | Closed | Other |
| VOC-9098 | BH Unlimited Storage 3-year Pro Hosting plan exclusive offer (Expired) | CLOSED VOC | Closed | Other |
| VOC-9079 | Retention New save offers | CLOSED VOC | Closed | Other |
| VOC-9063 | OX Cloud - Two Factor Authentication For Mail Clients | CLOSED VOC | Closed | Other |
| VOC-9057 | Unable to send email to Gmail from Hostmonster account | CLOSED VOC | Closed | Other |
| VOC-9010 | CER Request - Customer not listed | CLOSED VOC | Closed | Other |
| VOC-9006 | Failed CPM WP installs: There was an error fetching Cloudflare data | CLOSED VOC | Closed | Other |
| VOC-8998 | Restrictions for .htaccess files over 512kb | CLOSED VOC | Closed | Other |
| VOC-8997 | Customers contact BH Support for vDeck Brands | CLOSED VOC | Closed | Other |
| VOC-8996 | Nametag - Customer Does Not Have Nametag | CLOSED VOC | Closed | Other |
| VOC-8992 | Basic Hosting Plan and the Free Lets Encrypt SSL customer information | CLOSED VOC | Closed | Other |
| VOC-8973 | CPM Renewal issues: hosting account appears to have been deleted | CLOSED VOC | Closed | Other |
| VOC-8972 | Calendar and Contacts icon in cPanel no longer appear on accounts on CentOS7. (Shared, VPS, Dedi) | CLOSED VOC | Closed | Other |
| VOC-8970 | BH/HG Jarvis: DNS not propagating that has DNSSEC in WHOIS with DNSSEC disabled | CLOSED VOC | Closed | Other |
| VOC-8966 | Missing Contacts in RoundCube after cPanel version 110 update | CLOSED VOC | Closed | Other |
| VOC-8960 | Track Jarvis Cancellation requests due to WordPress install/Setup, DNS issues | CLOSED VOC | Closed | Other |
| VOC-8953 | BH Jarvis: SFTP/SSH connectivity using the cPanel username | CLOSED VOC | Closed | Other |
| VOC-8949 | BH Jarvis: VPS/Dedi - ns1/ns2.bluehost.com name servers do not work | CLOSED VOC | Closed | Other |
| VOC-8942 | Create a braded PasteBin for customer server to use. | CLOSED VOC | Closed | Other |
| VOC-8941 | Cloudmark Outbound Email Filtering Launch | CLOSED VOC | Closed | Other |
| VOC-8927 | Failed cPanel Installs: We are restoring a hosting account that is not deleted | CLOSED VOC | Closed | Other |
| VOC-8926 | Locating accounts by Domain Names not registered in BH Jarvis | CLOSED VOC | Closed | Other |
| VOC-8910 | OX Cloud Email Not Arriving With No Bounce Back (Sending Only) | CLOSED VOC | Closed | Other |
| VOC-8905 | BH/HG Jarvis: Initial WordPress installs failing to complete | CLOSED VOC | Closed | Other |
| VOC-8903 | Add Advanced cPanel tab to the side navigation menu | CLOSED VOC | Closed | Other |
| VOC-8900 | BH Jarvis: Blank WP Site URLs/Manage Site page error - Failed to find the Version | CLOSED VOC | Closed | Other |
| VOC-8888 | CodeGuard is not listed in Marketplace | CLOSED VOC | Closed | Other |
| VOC-8884 | Failed cPanel installs: We should finish it out (or clear it) and set the password | CLOSED VOC | Closed | Other |
| VOC-8877 | Webmail Error When Sending Email; an error occurred , please refresh the page and try again | CLOSED VOC | Closed | Other |
| VOC-8861 | BH Jarvis: Redesign the Manage Advanced DNS Records page | CLOSED VOC | Closed | Other |
| VOC-8851 | Cannot assign Domains purchased on BH Jarvis to CPM Bluerock | CLOSED VOC | Closed | Other |
| VOC-8840 | VPS/Dedi Renames: domain [domain name] is not authoritative | CLOSED VOC | Closed | Other |
| VOC-8826 | Domains are allowed to be purchased even though they are registered | CLOSED VOC | Closed | Other |
VOC-8814 | BH/HG Jarvis: Unable to Edit DNS Zone for Hosted Domain | CLOSED VOC | Closed | Other | | VOC-8811 | WP migration plugin failures | CLOSED VOC | Closed | Other |
| VOC-8780 | Reseller Accounts: Auto-importing into HAL is not allowed at this time | CLOSED VOC | Closed | Other |
| VOC-8762 | Web.com brand agents getting calls routed to them for Network Solutions or Register.com | CLOSED VOC | Closed | Other |
| VOC-8756 | CPM: Domain Redemption: Unable to add domain name to cart | CLOSED VOC | Closed | Other |
| VOC-8754 | HG :: Emails not being delivered due to list=blocklist_hosting | CLOSED VOC | Closed | Other |
| VOC-8749 | Rename failures: Error in HAL rename: Failed to run action: | CLOSED VOC | Closed | Other |
| VOC-8730 | VPS/Dedi: cPanel v110 has removed the Paper Lantern theme | CLOSED VOC | Closed | Other |
| VOC-8727 | WordPress sites redirecting to https://away.trackersline.com/do.js?l=1# | CLOSED VOC | Closed | Other |
| VOC-8723 | Domain Search FOS page shows incorrect free pricing | CLOSED VOC | Closed | Other |
| VOC-8715 | Wordpress :: Jetpack Social connections to Twitter not working | CLOSED VOC | Closed | Other |
| VOC-8691 | Migrations: Failed migrations will show Pending_migrate or Failed_migrate | CLOSED VOC | Closed | Other |
| VOC-8685 | Google Reseller Accounts Login Issues | CLOSED VOC | Closed | Other |
| VOC-8680 | Tracking Account Rename Requests | CLOSED VOC | Closed | Other |
| VOC-8665 | Verified Fraud Accounts fail to restore addon/domain services due to tasks | CLOSED VOC | Closed | Other |
| VOC-8605 | Checkout :: Customer Unable To Signup/Checkout | CLOSED VOC | Closed | Other |
| VOC-8595 | Gatorbill :: Domain Transfer Initiated Without Service Fee/Invoice Generated | CLOSED VOC | Closed | Other |
| VOC-8592 | SSL :: AutoSSL Not Installing LetsEncryptSSL Certificate Due To AAAA (IPv6) DNS Record | CLOSED VOC | Closed | Other |
| VOC-8554 | Weebly :: Editor says the site is published but nothing is published to the server | CLOSED VOC | Closed | Other |
| VOC-8540 | Customer is Requesting Restore | CLOSED VOC | Closed | Other |
| VOC-8539 | Customer is Requesting Backup | CLOSED VOC | Closed | Other |
| VOC-8531 | Escalations :: Package Swap (Reactivating a Cancelled Hosting Package) | CLOSED VOC | Closed | Other |
| VOC-8508 | Sitelock :: AutoSSL/LetsEncrypt Issues with CDN | CLOSED VOC | Closed | Other |
| VOC-8495 | EMAIL BREACH :: Cx Passwords Changed | CLOSED VOC | Closed | Other |
| VOC-8402 | Customer Requests Refund Within Policy After Cancellation is Processed | CLOSED VOC | Closed | Other |
| VOC-8382 | Customers requesting PHP version 8 | CLOSED VOC | Closed | Other |
| VOC-8203 | Billing :: Customers Want Charge Details on Invoice | CLOSED VOC | Closed | Other |
| VOC-8200 | Tracking Requests to Change Primary Email Address on Account | CLOSED VOC | Closed | Other |
| VOC-8198 | Outbound Email Issues: Mail detected as spam in last 24 hours | CLOSED VOC | Closed | Other |
| VOC-8194 | Portal :: Cx Asking for Details of Invoice | CLOSED VOC | Closed | Other |
| VOC-8146 | There has been a critical error on this website when connecting to WordPress dashboard from Portal | CLOSED VOC | Closed | Other |
| VOC-8057 | Customer Requests Out Of Policy Refund After Cancellation is Processed | CLOSED VOC | Closed | Other |
| VOC-7438 | Migrations:: Failed to validate grants after syncdbmap: Failure to migrate grants | CLOSED VOC | Closed | Other |
| VOC-7403 | VDeck Brands Redirecting to Web.com Storefront | CLOSED VOC | Closed | Other |
| VOC-7389 | VPS: Eigshell UI command not listing Account Details | CLOSED VOC | Closed | Other |
| VOC-7387 | My Tickets Portal | CLOSED VOC | Closed | Other |
| VOC-7366 | CodeGuard Renewal Invoice Update | CLOSED VOC | Closed | Other |
| VOC-7348 | Migration: Database sync not complete. Dump failed for database - zero length file! | CLOSED VOC | Closed | Other |
| VOC-7346 | Cloudflare: Cannot install the Basic CDN in the Performance tab | CLOSED VOC | Closed | Other |
| VOC-7344 | Google workspace: Clicking the Manage page returns an error | CLOSED VOC | Closed | Other |
| VOC-7334 | Mac Mail Initial Setup: Could not verify User/Password | CLOSED VOC | Closed | Other |
| VOC-7332 | BH Signups: Free Addons missing from some customers | CLOSED VOC | Closed | Other |
| VOC-7304 | VPS or Dedicated accounts show Multiple Main Domains | CLOSED VOC | Closed | Other |
| VOC-7303 | WordPress DIY Guides | CLOSED VOC | Closed | Other |
| VOC-7299 | Google Workspace transaction # notes to display the customer purchasing IP | CLOSED VOC | Closed | Other |
| VOC-7296 | Cannot purchase Google Workspace for Unassigned Domains | CLOSED VOC | Closed | Other |
| VOC-7295 | Unable to view logs within the SpamExperts Dashboard | CLOSED VOC | Closed | Other |
| VOC-7276 | AutoSSL installation failures due to Enforce HTTPS redirect | CLOSED VOC | Closed | Other |
| VOC-7268 | Dedicated IP Decom/Destroy Failure | CLOSED VOC | Closed | Other |
| VOC-7263 | Email Delivery Issues for OX Cloud | CLOSED VOC | Closed | Other |
| VOC-7262 | Bluehost SEO Tools DNS check & Email modification | CLOSED VOC | Closed | Other |
| VOC-7260 | Google Workspace: Status: failed_create, Unable to create workspace account | CLOSED VOC | Closed | Other |
| VOC-7258 | Alert Message in cPanel when storage space is almost full | CLOSED VOC | Closed | Other |
| VOC-7251 | Dedicated IP failed uninstall: DedicatedIP as an addon does not support packs | CLOSED VOC | Closed | Other |
| VOC-7247 | Unable to Create Emails On Register.com | CLOSED VOC | Closed | Other |
| VOC-7246 | ACCESS - Pending Account Flag (no services yet) | CLOSED VOC | Closed | Other |
| VOC-7245 | International customers without State/Province unable to update billing information | CLOSED VOC | Closed | Other |
| VOC-7243 | NOTICES - AutoRenewalNotify emails sending incorrect number of renewal items | CLOSED VOC | Closed | Other |
| VOC-7242 | O365 - Assigning a license fails with an error: We were unable to create a new user | CLOSED VOC | Closed | Other |
| VOC-7241 | NS/DNS - Not supporting large TXT records from VPS/Dedicated servers | CLOSED VOC | Closed | Other |
| VOC-7239 | DISK USAGE - VPS upgraded to the next plan showing wrong disk size | CLOSED VOC | Closed | Other |
| VOC-7238 | JUSTHOST: Site Builder does not have a login option | CLOSED VOC | Closed | Other |
| VOC-7237 | JETPACK - Giving a task error: failed_create | CLOSED VOC | Closed | Other |
| VOC-7236 | SITELOCK - Failing to Install giving a task error. | CLOSED VOC | Closed | Other |
| VOC-7235 | DOMAINS - Not able to change nameservers - missing ip for nameserver | CLOSED VOC | Closed | Other |
| VOC-7232 | Jetpack failing to properly provision | CLOSED VOC | Closed | Other |
| VOC-7231 | O365- Failed to retrieve the mx records status | CLOSED VOC |
Closed | Other |
| VOC-7230 | Migration failing at sql_sync_grants | CLOSED VOC | Closed | Other |
| VOC-7229 | TAX - Charged but not reflected on invoices | CLOSED VOC | Closed | Other |
| VOC-7228 | Customers cannot access softaculous | CLOSED VOC | Closed | Other |
| VOC-7221 | SSL Validation Email Not Sending | CLOSED VOC | Closed | Other |
| VOC-7220 | Sitelock Addon has no server or account ID listed | CLOSED VOC | Closed | Other |
| VOC-7218 | Sitelock CDN Does not Validate through DNS | CLOSED VOC | Closed | Other |
| VOC-7217 | Tax exemption not displaying for required countries | CLOSED VOC | Closed | Other |
| VOC-7216 | AutoSSL Fails to Install with DCV Failure | CLOSED VOC | Closed | Other |
| VOC-7215 | Domain-less signups struggle to utilize free domain | CLOSED VOC | Closed | Other |
| VOC-7213 | Spamassassin failing to score emails | CLOSED VOC | Closed | Other |
| VOC-7209 | cPanel accounts failing to create properly - Setting up multiple Customer IDs | CLOSED VOC | Closed | Other |
| VOC-7207 | Domain Assignment- dnsadmin failed to answer a request that it accepted. at /usr/local/cpanel/Cpanel/DnsUtils/AskDnsAdmin.pm | CLOSED VOC | Closed | Other |
| VOC-7206 | Rename stuck trying to park temporary domain | CLOSED VOC | Closed | Other |
| VOC-7204 | Failed to assign dedicated ip to the box! | CLOSED VOC | Closed | Other |
| VOC-7203 | PHP Pear Feature Inaccessible on VPS | CLOSED VOC | Closed | Other |
| VOC-7202 | EHOST: Weebly failed to provision: That back_reference is already in use on this brand | CLOSED VOC | Closed | Other |
| VOC-7201 | Domain Transfer - can_install was true but live request actually failed | CLOSED VOC | Closed | Other |
| VOC-7200 | OHWP/VPS/Dedicated - Disk Usage Capacity Notifications/Solutions & Errors | CLOSED VOC | Closed | Other |
| VOC-7199 | RENAME: FAILED: Failed to park [$DOMAIN]. Could not determine the nameserver IP addresses for $DOMAIN | CLOSED VOC | Closed | Other |
| VOC-7197 | Error attempting to unassign $domain: [You do not have control of the domain $domain.] | CLOSED VOC | Closed | Other |
| VOC-7196 | Migration Failure: We expected a dedicated IP to be installed, but we do not have one yet? | CLOSED VOC | Closed | Other |
| VOC-7194 | Failed SSL upload to SiteLock CDN | CLOSED VOC | Closed | Other |
| VOC-7191 | Mojo Marketplace Purchases Failing to Create Subscription | CLOSED VOC | Closed | Other |
| VOC-7190 | During domain addon, cPM is performing restore or noop operations for non-existent products | CLOSED VOC | Closed | Other |
| VOC-7189 | WP Pro Fails to Renew or Cancel when Missing a WP Installation in public_html | CLOSED VOC | Closed | Other |
| VOC-7188 | Credit processing failed unexpectedly: A credit for... already exists | CLOSED VOC | Closed | Other |
| VOC-7186 | Customers requesting the ability to download a purchased themes demo files | CLOSED VOC | Closed | Other |
| VOC-7184 | Servers stuck in power state 4 | CLOSED VOC | Closed | Other |
| VOC-7182 | Nameserver DNS Records Cannot be Added by Customers for Subdomains | CLOSED VOC | Closed | Other |
| VOC-7179 | Rename failing on /Bin/False | CLOSED VOC | Closed | Other |
| VOC-7178 | New account creations are failing due to weak cPanel password | CLOSED VOC | Closed | Other |
| VOC-7177 | Domain assignment failing already has a userdata file | CLOSED VOC | Closed | Other |
| VOC-7176 | Allow URL redirects on domain only accounts | CLOSED VOC | Closed | Other |
| VOC-7175 | WP Staging site will not publish | CLOSED VOC | Closed | Other |
| VOC-7172 | WordPress Staging Site Inaccessible | CLOSED VOC | Closed | Other |
| VOC-7170 | Currency Exchange Too High for Dlocal Customers | CLOSED VOC | Closed | Other |
| VOC-7168 | Stuck Rename: Failed to update main domain via cpanel! | CLOSED VOC | Closed | Other |
| VOC-7166 | Correct Legacy Backup Configuration(WHM) settings are not displaying in cPanel | CLOSED VOC | Closed | Other |
| VOC-7163 | Add two-factor authentication to the Webmail login | CLOSED VOC | Closed | Other |
| VOC-7161 | Add a Weebly dashboard link to Products and Services | CLOSED VOC | Closed | Other |
| VOC-7159 | Reseller accounts are failing to restore | CLOSED VOC | Closed | Other |
| VOC-7158 | Service Monkey options to manage renewals of products | CLOSED VOC | Closed | Other |
| VOC-7157 | DKIM/SPF Eigshell script fails | CLOSED VOC | Closed | Other |
| VOC-7155 | Migration Error: Failed to get original/destination size for account | CLOSED VOC | Closed | Other |
| VOC-7153 | Update the generic DNS error The record could not be added | CLOSED VOC | Closed | Other |
| VOC-7148 | Add an indicator when assigning domains as an add-on | CLOSED VOC | Closed | Other |
| VOC-7147 | Feature to show email send summary in cpanel | CLOSED VOC | Closed | Other |
| VOC-7146 | Account Upgrade/Downgrade Feature in cPanel- Billing | CLOSED VOC | Closed | Other |
| VOC-7144 | Ability to Search Billing Transactions in cPM by CC Type and Last Four | CLOSED VOC | Closed | Other |
| VOC-7141 | Google Workspace email pre-check during the creation | CLOSED VOC | Closed | Other |
| VOC-7137 | Notification about account expiry and backup deletion. | CLOSED VOC | Closed | Other |
| VOC-7135 | Catchall Request on Shared Server | CLOSED VOC | Closed | Other |
| VOC-7134 | Domain DNS record download Feature request | CLOSED VOC | Closed | Other |
| VOC-7131 | Domain DNS pre-check before allowing WP install via My Sites | CLOSED VOC | Closed | Other |
| VOC-7130 | Revamp the failed auto-renewal email to include the payment rejection reason | CLOSED VOC | Closed | Other |
| VOC-7128 | Failed AutoRenew task for various products | CLOSED VOC | Closed | Other |
| VOC-7127 | PayPal Refunds Failing to Process | CLOSED VOC | Closed | Other |
| VOC-7126 | Disabling SpamExperts Two-Factor Authentication | CLOSED VOC | Closed | Other |
| VOC-7124 | Chat icon does not work on www.bluehost.com/help | CLOSED VOC | Closed | Other |
| VOC-7123 | Ability to add/update PayPal account under Billing Information | CLOSED VOC | Closed | Other |
| VOC-7122 | Domain unassignment failing on VPS | CLOSED VOC | Closed | Other |
| VOC-7121 | Invoices Not Displaying Correct PayPal Account Email | CLOSED VOC | Closed | Other |
| VOC-7120 | CodeGuard cannot create full backups on MWP accounts | CLOSED VOC | Closed | Other |
| VOC-7113 | Hosting renewals failing to queue free addons to the cart | CLOSED VOC | Closed | Other |
| VOC-7109 | Add necessary redirect code while installing SSL | CLOSED VOC | Closed | Other |
| VOC-7108 | Directory Privacy Fails To Properly Create | CLOSED VOC | Closed | Other |
| VOC-7106 | Unable to create staging site within the Bluehost Plugin on MWP | CLOSED VOC | Closed | Other |
| VOC-7105 | Add a banner to the DNS Zone Editor | CLOSED VOC | Closed | Other |
| VOC-7104 | Do NOT perform renames on MWP accounts | CLOSED VOC | Closed | Other |
| VOC-7103 | Unable to log into BH account through mojomarketplace.com | CLOSED VOC | Closed | Other |
| VOC-7102 | The Apply button does not always display in MultiPHP Manager | CLOSED VOC | Closed | Other |
| VOC-7100 | Add a Technical Contact Email field in cPanel>Contact Information | CLOSED VOC | Closed | Other |
| VOC-7099 | Rename the Hosting Plan Renew button to Manage Renewal | CLOSED VOC | Closed | Other |
| VOC-7094 | Ability to not install the Free CF CDN during initial account setup | CLOSED VOC | Closed | Other |
| VOC-7093 | Remove the Primary Domain Name requirement from cPanel | CLOSED VOC | Closed | Other |
| VOC-7091 | VPS/DEDI - CPM/cPanel tasks timing out due to Wordpress Toolkit being installed | CLOSED VOC | Closed | Other |
| VOC-7089 | Account Setup Issue After New Sign Up Charge | CLOSED VOC | Closed | Other |
| VOC-7087 | Stuck migration task Error installing dedicated IP: Error adding mail subdomain | CLOSED VOC | Closed | Other |
| VOC-7085 | Domains displaying as Not Verified under My Domains | CLOSED VOC | Closed | Other |
| VOC-7084 | Ability to reset Google Workspace users password on BH Jarvis | CLOSED VOC | Closed | Other |
| VOC-7083 | Automatic Addon product setup after Domain Rename | CLOSED VOC | Closed | Other |
| VOC-7082 | cPanel script that successfully updates CentOS 6 to CentOS 7 | CLOSED VOC | Closed | Other |
| VOC-7081 | Ability to change account Usernames | CLOSED VOC | Closed | Other |
| VOC-7080 | Unable to add Bluehost Affiliate Username in WP dashboard | CLOSED VOC | Closed | Other |
| VOC-7076 | Sends coms when PHP versions are removed from servers | CLOSED VOC | Closed | Other |
| VOC-7073 | Modify migration completion email | CLOSED VOC | Closed | Other |
| VOC-7072 | SSL installation suggestion once the domain is assigned | CLOSED VOC | Closed | Other |
| VOC-7071 | Sitelock and Sitelockcdn failing to install | CLOSED VOC | Closed | Other |
| VOC-7070 | Google AdWords stating the promotional code is expired | CLOSED VOC | Closed | Other |
| VOC-7067 | Add instructions and a hyperlink in the BH Staging area | CLOSED VOC | Closed | Other |
| VOC-7066 | FTP Account- Bulk Deletion & Valid File path display | CLOSED VOC | Closed | Other |
| VOC-7065 | Stuck migration - Could not sync config files: rsync symlink | CLOSED VOC | Closed | Other |
| VOC-7064 | Change 2FA validation token expiration time to 10 minutes | CLOSED VOC | Closed | Other |
| VOC-7062 | Checkout error during Global Sitelock CDN/WAF Advanced renewal | CLOSED VOC | Closed | Other |
| VOC-7061 | BH Builder - ability to create inline links | CLOSED VOC | Closed | Other |
| VOC-7058 | Remove Cloudflare Free/Premium from legacy VPS/DEDI | CLOSED VOC | Closed | Other |
| VOC-7057 | Reset WP permalinks option in Manage site settings page | CLOSED VOC | Closed | Other |
| VOC-7056 | Proposed update to Onboarding | CLOSED VOC | Closed | Other |
| VOC-7055 | Advise customers about the included free addons in their hosting | CLOSED VOC | Closed | Other |
| VOC-7054 | OFAC accounts deactivation email | CLOSED VOC | Closed | Other |
| VOC-7052 | Ability to move displayed installed sites in My Sites | CLOSED VOC | Closed | Other |
| VOC-7051 | Ability to access multiple webmail accounts simultaneously | CLOSED VOC | Closed | Other |
| VOC-7049 | CodeGuard failing to complete the setup in My Site>Backups | CLOSED VOC | Closed | Other |
| VOC-7048 | Domain renewal email notifications are bccing an old admin email | CLOSED VOC | Closed | Other |
| VOC-7047 | Cloudflare CDN uninstall failed stuck task | CLOSED VOC | Closed | Other |
| VOC-7045 | Proposed updates to CodeGuard Backups | CLOSED VOC | Closed | Other |
| VOC-7043 | Migration status checker feature | CLOSED VOC | Closed | Other |
| VOC-7041 | cPanel: Emails Not Being Received Due to Greylisting | CLOSED VOC | Closed | Other |
| VOC-7039 | Hosting::call_gt_user_flat: No site found at given docroot | CLOSED VOC | Closed | Other |
| VOC-7038 | Reseller/Resold Disk quota conflicts | CLOSED VOC | Closed | Other |
| VOC-7036 | Add HTML/CSS Editor to BH Website Builder | CLOSED VOC | Closed | Other |
| VOC-7035 | Cloudflare Page shows an error in BH & HM accounts | CLOSED VOC | Closed | Other |
| VOC-7034 | Stuck migration: Unable to set migration status on destination box | CLOSED VOC | Closed | Other |
| VOC-7033 | WordPress :: Composer PHP Fatal Error | CLOSED VOC | Closed | Other |
| VOC-7031 | Add MySQL Databases to MWP accounts | CLOSED VOC | Closed | Other |
| VOC-7030 | BH Website Builder Login Issues - New Fix/Workaround | CLOSED VOC | Closed | Other |
| VOC-7029 | Sitelock Security products getting Auto deleted once purchased | CLOSED VOC | Closed | Other |
| VOC-7028 | BH Website Builder functionality (Drag and Drop) | CLOSED VOC | Closed | Other |
| VOC-7027 | BH Website Builder - Add Embed code element to Sections | CLOSED VOC | Closed | Other |
| VOC-7026 | Ability to See Pending Domain Transfer Status/State | CLOSED VOC | Closed | Other |
| VOC-7025 | BH Website Builder - Ability to change navigation style after onboarding | CLOSED VOC | Closed | Other |
| VOC-7023 | Customers requesting PHP 8 and CX contacts regarding PHP 8 Software upgrade sent notifications | CLOSED VOC | Closed | Other |
| VOC-7022 | Log into WordPress on the Home page redirects to a blank page | CLOSED VOC | Closed | Other |
| VOC-7021 | Cloud Sites - Cant add Email filter to individual User | CLOSED VOC | Closed | Other |
| VOC-7020 | Add a tool in cPanel to update IPS tag for .co.uk domains | CLOSED VOC | Closed | Other |
| VOC-7019 | Tool to regenerate EPP code from Domains tab | CLOSED VOC | Closed | Other |
| VOC-7017 | BH Website Builder - Theme built content does not zoom | CLOSED VOC | Closed | Other |
| VOC-7016 | Gmailify :: not available for this provider | CLOSED VOC | Closed | Other |
| VOC-7015 | Create Option to Make VAT/Tax ID Visible on Invoices | CLOSED VOC | Closed | Other |
| VOC-7014 | CodeGuard:: Ability to Upgrade Not Available in Portal | CLOSED VOC | Closed | Other |
| VOC-7011 | Customers Requesting Site Clone | CLOSED VOC | Closed | Other |
| VOC-7010 | CodeGuard install failed: Error adding site to codeguard backup | CLOSED VOC | Closed | Other |
| VOC-7009 | Cloudflare Premium Issues | CLOSED VOC | Closed | Other |
| VOC-7008 | Ability to add multiple email addresses to the account profile | CLOSED VOC | Closed | Other |
| VOC-7005 | BH Website Builder - Clone page option | CLOSED VOC | Closed | Other |
| VOC-7004 | fightspamHG:: Bounces from Suspended Accounts Silently Dropped | CLOSED VOC | Closed | Other |
| VOC-7002 | Additional Free Domain Registration Coupon added while purchasing new domains | CLOSED VOC | Closed | Other |
| VOC-7001 | Jetpack installation flow | CLOSED VOC | Closed | Other |
| VOC-7000 | My Account Center failing to loads blank | CLOSED VOC | Closed | Other |
| VOC-6999 | Visibility of the Free domain registration coupon in cPanel/DM | CLOSED VOC | Closed | Other |
| VOC-6998 | Add a Subdomain subdir path creation error:: Must be a valid path | CLOSED VOC | Closed | Other |
| VOC-6997 | WPPro PHP 8 release producing website 503 errors | CLOSED VOC | Closed | Other |
| VOC-6996 | Domain name & Seats resets to default while selecting the Google Workspace billing terms | CLOSED VOC | Closed | Other |
| VOC-6992 | MX record Domain.tld preventing Sitelock CDN purchase | CLOSED VOC | Closed | Other |
| VOC-6991 | Removal of Outdated Site Backup Pro from the Hostmonster Sign-up page | CLOSED VOC | Closed | Other |
| VOC-6990 | CloudFlare CDN prevents Hosting autorenewal from processing | CLOSED VOC | Closed | Other |
| VOC-6985 | VPS/DEDI/OHWP :: AutoSSL failing on DCV for mail.domain | CLOSED VOC | Closed | Other |
| VOC-6984 | Retention offers do not have free addon products active | CLOSED VOC | Closed | Other |
| VOC-6982 | BH Website Builder:: Save option for store products | CLOSED VOC | Closed | Other |
| VOC-6981 | Softaculous :: WordPress cannot be installed in the Free version of Softaculous. Unlock Premium Features. | CLOSED VOC | Closed | Other |
| VOC-6979 | BH Website Builder :: Temporarily Unpublish or Reset website template | CLOSED VOC | Closed | Other |
| VOC-6975 | SpamExperts :: customers are not receiving mail | CLOSED VOC | Closed | Other |
| VOC-6973 | Chat Disconnects: *ONLY* when Customer reports previous chat session disconnected | CLOSED VOC | Closed | Other |
| VOC-6969 | Bluehost :: Create a Transfer Domains Tool | CLOSED VOC | Closed | Other |
| VOC-6968 | BH Website Builder :: Disable Hotlinking of Images | CLOSED VOC | Closed | Other |
| VOC-6965 | Unable to access site with SSL due to Certificate compatibility in OS | CLOSED VOC | Closed | Other |
| VOC-6963 | SiteLock :: AutoSSL/LetsEncrypt install with CDN | CLOSED VOC | Closed | Other |
| VOC-6962 | Sitelock CDN: HAL Addon status displays error | CLOSED VOC | Closed | Other |
| VOC-6961 | BH Website Builder:: Favicon not applying when added in builder settings | CLOSED VOC | Closed | Other |
| VOC-6960 | Hosting signup:: Incorrect Country Code for Zambia Phone Number | CLOSED VOC | Closed | Other |
| VOC-6958 | Customers can assign Addon Domains with Subdomains | CLOSED VOC | Closed | Other |
| VOC-6955 | Hosting reactivation Service Monkey Error Message | CLOSED VOC | Closed | Other |
| VOC-6954 | Publishing WordPress disables the BH Coming Soon Page | CLOSED VOC | Closed | Other |
| VOC-6953 | Support Chat freeze isssue | CLOSED VOC | Closed | Other |
| VOC-6949 | Phishing emails sent about disk usage quota has exceeded | CLOSED VOC | Closed | Other |
| VOC-6946 | VPS/Dedi : AutoSSL/LetsEncrypt SSLs Not Being Reissued/Renewed | CLOSED VOC | Closed | Other |
| VOC-6945 | BH Plugin:: Ability to customize the Coming Soon Page | CLOSED VOC | Closed | Other |
| VOC-6943 | Hosting autorenewals: No attempts to charge customers card | CLOSED VOC | Closed | Other |
| VOC-6941 | BH Website Builder:: Ability to align text on mobile editor | CLOSED VOC | Closed | Other |
| VOC-6937 | Trueshield Settings requesting upgrade in Sitelock Security- Prevent Plus dashboard | CLOSED VOC | Closed | Other |
| VOC-6934 | BH Website Builder:: Logo displays Text next to Image | CLOSED VOC | Closed | Other |
| VOC-6933 | Unable to access File manager and phpMyAdmin | CLOSED VOC | Closed | Other |
| VOC-6931 | Add MX and A records in the Welcome to Bluehost Email | CLOSED VOC | Closed | Other |
| VOC-6930 | Hosting Plan:: Ability to Change Renewal Hosting Term | CLOSED VOC | Closed | Other |
| VOC-6929 | Purchased SSLs require WordPress installation to install | CLOSED VOC | Closed | Other |
| VOC-6928 | BH Chat connectivity issues | CLOSED VOC | Closed | Other |
| VOC-6927 | Sitelock Prevent and Prevent Plus DB Scan is not getting Enabled | CLOSED VOC | Closed | Other |
| VOC-6926 | Add WP credentials in the Welcome to Bluehost Email | CLOSED VOC | Closed | Other |
| VOC-6925 | WHM info for Welcome to BH email & Direct login to WHM from cPanel | CLOSED VOC | Closed | Other |
| VOC-6923 | VPS/Dedi customers having difficulties self-managing their server | CLOSED VOC | Closed | Other |
| VOC-6922 | SSL install under SiteLock Dashboard | CLOSED VOC | Closed | Other |
| VOC-6921 | VPS/Dedi: Add VPS Upgrade to My Account Center Products page | CLOSED VOC | Closed | Other |
| VOC-6919 | Generate Invoice field for customers that Pay by Check | CLOSED VOC | Closed | Other |
| VOC-6918 | Unable to Install Wildcard SSL from Sectigo | CLOSED VOC | Closed | Other |
| VOC-6916 | Email daily sending limit block | CLOSED VOC | Closed | Other |
| VOC-6910 | VPS server status is showing Error | CLOSED VOC | Closed | Other |
| VOC-6909 | Microsoft O365: External users with #EXT#@domain prevents HAL reactivation | CLOSED VOC | Closed | Other |
| VOC-6907 | BH Jarvis: Split accounts post Migration | CLOSED VOC | Closed | Other |
| VOC-6905 | Ability for customers to perform account Renames | CLOSED VOC | Closed | Other |
| VOC-6904 | Temp Domain In-app messaging indicating WP URL update is automatic | CLOSED VOC | Closed | Other |
| VOC-6903 | Blank page while accessing Google Workspace | CLOSED VOC | Closed | Other |
| VOC-6901 | BH Website Builder: Unable to save/publish due to Sitelock CDN | CLOSED VOC | Closed | Other |
| VOC-6900 | Duplicate WP & BWB websites displayed on MySites | CLOSED VOC | Closed | Other |
| VOC-6896 | Unable to Renew/Purchase Sitelock Prevent and Prevent Plus | CLOSED VOC | Closed | Other |
| VOC-6895 | Help articles explaining the distinction between WP and BH Website Builder | CLOSED VOC | Closed | Other |
| VOC-6894 | servers failing soft reboot | CLOSED VOC | Closed | Other |
| VOC-6892 | cPanel login redirects to Click here page | CLOSED VOC | Closed | Other |
| VOC-6887 | FAQ section in cPanel MySites | CLOSED VOC | Closed | Other |
| VOC-6886 | SSH Enabling Tool for customers | CLOSED VOC | Closed | Other |
| VOC-6885 | Welcome Email Update- Hosting Account Login URL | CLOSED VOC | Closed | Other |
| VOC-6883 | Update cPanel Statistics with Inode hard limit | CLOSED VOC | Closed | Other |
| VOC-6877 | Weebly will not work on PHP 8.0 and 8.1 | CLOSED VOC | Closed | Other |
| VOC-6876 | Unassign domain failed task: Error attempting to unassign www.domain.tld | CLOSED VOC | Closed | Other |
| VOC-6875 | AutoDeleteCpanel_Uninstall - Hosting does not have a backup available | CLOSED VOC | Closed | Other |
| VOC-6874 | Bluerock VPS/Dedi: Check email button gives an error | CLOSED VOC | Closed | Other |
| VOC-6873 | BH Website Builder Theme displays Notice : Undefined index: wb4wp in | CLOSED VOC | Closed | Other |
| VOC-6870 | Failed Sitelock Prevent and Prevent Plus install/upgrade | CLOSED VOC | Closed | Other |
| VOC-6867 | Shared IP address listed on the UCEProtect IP blacklist | CLOSED VOC | Closed | Other |
| VOC-6866 | Shortcode option via WP Elements option in BH Builder | CLOSED VOC | Closed | Other |
| VOC-6862 | Hosting Upgrades Impacted by Google My Business & Sitelock Protect Addons | CLOSED VOC | Closed | Other |
| VOC-6860 | Global Sitelock CDN/WAF Renewal not linked to SL Prevent & Prevent Plus | CLOSED VOC | Closed | Other |
| VOC-6858 | Hosting Migration: Failed to sync addon jetpack:personal | CLOSED VOC | Closed | Other |
| VOC-6856 | WP Post/Plugin Update Failure- Invalid JSON response | CLOSED VOC | Closed | Other |
| VOC-6855 | Invalid Email Storage/Quota on Shared Basic Hosting | CLOSED VOC | Closed | Other |
| VOC-6854 | Add Sales Tax and VAT numbers on UK and Spain Billing receipts | CLOSED VOC | Closed | Other |
| VOC-6852 | cPanel Home Page inaccessible | Something went wrong, please contact support | CLOSED VOC | Closed | Other |
| VOC-6851 | WordPress: Theme Automatically Reverted to the BH Website Builder Theme | CLOSED VOC | Closed | Other |
| VOC-6850 | Google Workspace login Enhancement in Email & Office Tab | CLOSED VOC | Closed | Other |
| VOC-6849 | Sitelockcdn: failed_create, SSL Verification records published, awaiting validation | CLOSED VOC | Closed | Other |
| VOC-6845 | Add Do Not Renew to the Hosting Account Section | CLOSED VOC | Closed | Other |
| VOC-6844 | Domain Assignment: Failed to unpark $domain.tld: Cant locate object method dlog via package | CLOSED VOC | Closed | Other |
| VOC-6842 | BH Website Builder inaccessible: We couldnt connect Bluehost Website Builder | CLOSED VOC | Closed | Other |
| VOC-6841 | VPS/Dedi Package Downgrade Ability | CLOSED VOC | Closed | Other |
| VOC-6839 | Failed Dedicated IP Migration: Hal dedicated IP has not properly migrated | CLOSED VOC | Closed | Other |
| VOC-6836 | Yoast SEO Premium install failed: couldnt install Yoast SEO Premium plugin | CLOSED VOC | Closed | Other |
| VOC-6835 | VPS/Dedi Domain Unassignments not working | CLOSED VOC | Closed | Other |
| VOC-6834 | Failed WordPress installs due to WPForms or Optin Monster plugins | CLOSED VOC | Closed | Other |
| VOC-6831 | cPanel Restores failing: install failed: The account_back_ref is already in use | CLOSED VOC | Closed | Other |
| VOC-6828 | Domain Unassignment: Unable to fetch subdomain list: Domain object not found | CLOSED VOC | Closed | Other |
| VOC-6827 | cPanel Password Change Notification | CLOSED VOC | Closed | Other |
| VOC-6816 | Google Workspace: Failed upgrade with Transfer Token | CLOSED VOC | Closed | Other |
| VOC-6815 | Dedi IP install failed: Status was not install or import | CLOSED VOC | Closed | Other |
| VOC-6814 | WordPress Jetpack Dashboard SSO failures from My Products page | CLOSED VOC | Closed | Other |
| VOC-6807 | Not able to access phpPgAdmin error: login failed | CLOSED VOC | Closed | Other |
| VOC-6799 | Unable to Access cPanel Webmail Horde | CLOSED VOC | Closed | Other |
| VOC-6796 | Google Workspace: To get started, create your administrator profile. | CLOSED VOC | Closed | Other |
| VOC-6333 | Legacy Scorecard Issue | CLOSED VOC | Closed | Other |
| VOC-6289 | eFavormart customers calling Networksolutions | CLOSED VOC | Closed | Other |
| VOC-6218 | Customer request ability to opt out of free domains | CLOSED VOC | Closed | Other |
| VOC-6161 | OX Cloud Migration - Domain on 3rd Party Servers | CLOSED VOC | Closed | Other |
| VOC-6067 | Unlock domain not working | CLOSED VOC | Closed | Other |
| VOC-7246 | ACCESS - Pending Account Flag (no services yet) | Account | Tracks Needed | Other |
| VOC-7245 | International customers without State/Province unable to update billing information | Account | In Development | Other |
| VOC-7243 | NOTICES - AutoRenewalNotify emails sending incorrect number of renewal items | Account | In Development | Other |
| VOC-7218 | Sitelock CDN Does not Validate through DNS | Account | In Development | Other |
| VOC-7210 | Rename Failing Error- Could not stat file /var/named/$domain.db | Account | Tracks Needed | Other |
| VOC-7209 | cPanel accounts failing to create properly - Setting up multiple Customer IDs | Account | In Development | Other |
| VOC-7206 | Rename stuck trying to park temporary domain | Account | Tracks Needed | Other |
| VOC-7202 | EHOST: Weebly failed to provision: That back_reference is already in use on this brand | Account | Tracks Needed | Other |
| VOC-7187 | Customers requesting the ability to control their user's account privileges | Account | Tracks Needed | Other |
| VOC-7183 | Malware deactivation process needs refinement | Account | In Development | Other |
| VOC-7163 | Add two-factor authentication to the Webmail login | Account | Tracks Needed | Other |
| VOC-7159 | Reseller accounts are failing to restore | Account | Tracks Needed | Other |
| VOC-7148 | Add an indicator when assigning domains as an add-on | Account | - | Other |
| VOC-7137 | Notification about account expiry and backup deletion. | Account | Tracks Needed | Other |
| VOC-7116 | Ability to send password reset via SMS | Account | Tracks Needed | Other |
| VOC-7098 | Need account Nuke feature for customer | Account | Tracks Needed | Other |
| VOC-7083 | Automatic Addon product setup after Domain Rename | Account | Tracks Needed | Other |
| VOC-7063 | BH Brands Ownership FOS Form | Account | Product Team Backlog | Other |
| VOC-7055 | Advise customers about the included free addons in their hosting | Account | Tracks Needed | Other |
| VOC-7053 | Account deleted notification in Bluerock | Account | Tracks Needed | Other |
| VOC-7046 | A popup Feature to show the expiry date of any product | Account | Resolved completed | Other |
| VOC-7014 | CodeGuard:: Ability to Upgrade Not Available in Portal | Account | Tracks Needed | Other |
| VOC-7293 | Customer wants PW reset link via SMS text. | Account | Open | Other |
| VOC-7008 | Ability to add multiple email addresses to the account profile | Account | Tracks Needed | Other |
| VOC-6973 | Chat Disconnects: *ONLY* when Customer reports previous chat session disconnected | Account | Tracks Needed | Other |
| VOC-6970 | Bluerock cPanel displays a blank white screen | Account | Tracks Needed | Other |
| VOC-6942 | Google Ads:: US and CA customers unable to click 'Get your code' | Account | Tracks Needed | Other |
| VOC-6939 | Ability to send Welcome Email in cPM | Account | Tracks Needed | Other |
| VOC-6937 | Trueshield Settings requesting upgrade in Sitelock Security- Prevent Plus dashboard | Account | Tracks Needed | Other |
| VOC-6931 | Add MX and A records in the Welcome to Bluehost Email | Account | Tracks Needed | Other |
| VOC-6884 | Customer Contacts from Belarus/Russia/Ukraine requiring assistance | Account | Tracks Needed | Other |
| VOC-6859 | Expiry Flag Stays after renewal | Account | Product Team Backlog | Other |
| VOC-6812 | Account Restore Failed: Hook denied creation of account: server migration in progress | Account | Tracks Needed | Other |
| VOC-6811 | Bluehost.com Manage Account Mobile Site issues | Account | Tracks Needed | Other |
| VOC-6801 | Account Creation Password bug: There was an error while trying to set your new password | Account | Tracks Needed | Other |
| VOC-7322 | Bluehost New Signups Username/Password Issues | Account | Open | Other |
| VOC-8665 | Verified Fraud Accounts fail to restore addon/domain services due to tasks | Account | Open | Other |
| VOC-8680 | Tracking Account Rename Requests | Account | Open | Other |
| VOC-8730 | VPS/Dedi: cPanel v110 has removed the "Paper Lantern" theme | Account | Open | Other |
| VOC-8750 | Customer's in Canada unable to access INC0496204 | Account | Open | Other |
| VOC-8773 | Support: Track Jarvis interactions/contacts only | Account | Open | Other |
| VOC-8792 | P4_BH_HAL issue_INC0516341 | Account | Open | Other |
| VOC-8823 | **SOCIAL ENGINEERING ATTEMPTS** Please Read | Account | Open | Other |
| VOC-8834 | Genesys Chat: Customers requesting | Account | Open | Other |
| VOC-8841 | PEGA :: Emails going to Customer's Spam Folder | Account | Open | Other |
| VOC-8845 | BH Jarvis: Domain Name page displaying 404 Not Found | Account | Resolved- completed | Other |
| VOC-8861 | BH Jarvis: Redesign the Manage Advanced DNS Records page | Account | Resolved- completed | Other |
| VOC-8996 | Nametag - Customer Does Not Have Nametag | Account | Resolved- completed | Other |
| VOC-9010 | CER Request - Customer not listed | Account | Resolved completed | Other |
| VOC-9011 | CER Customer Did Not Know User ID | Account | Open | Other |
| VOC-9072 | Customer Request: Addition 2FA/MFA Options | Account | Open | Other |
| VOC-9081 | BH Jarvis: Account Manager Error - Unable to retrieve DNS records | Account | Open | Other |
| VOC-9839 | BH Jarvis: Trusted Phone Number Error for international phone numbers | Account | Resolved completed | Other |
| VOC-9854 | BH Jarvis: Update AM WP Plus Hosting package to reflect 2 Websites | Account | Open | Other |
| VOC-9856 | Customer Requesting To Disable Two Factor Authentication (2FA) | Account | Resolved- completed | Other |
| VOC-9857 | BH Jarvis: Unsupported TLDs Domain Transfer in 404 error page | Account | Open | Other |
| VOC-9893 | Password Reset Links/User IDs Are Not Sending Out | Account | Open | Other |
| VOC-9872 | BH Jarvis: Ability to resend Order Confirmation Email to updated address | Account | Open | Other |
| VOC-9923 | BH Jarvis: AM showing "Ready to Setup" alerts for Privacy Plus on Migrated accounts | Account | Open | Other |
| VOC-9941 | BH Jarvis: Error Thrown on CodeGuard Backup Creation but Backup is Created | Account | Open | Other |
| VOC-9954 | BH Jarvis: USA customers are getting error while updating the trusted phone number. | Account | Open | Other |
| VOC-9968 | P2_BH_ Storefront_AM issue_INC0708803 | Account | Open | Other |
| VOC-9978 | BH Migrated Jarvis: Hosting tab in Account Manager shows error for random customers only. | Account | Open | Other |
| VOC-9984 | BH Jarvis: cPanel Email Left Nav link doesn't function | Account | Resolved completed | Other |
| VOC-9991 | BH Jarvis: AM - Manage SEO Tools Start loads 404 error | Account | Open | Other |
| VOC-10036 | BH Jarvis: Move Domains from one account to another | Account | Open | Other |
| VOC-10056 | BH Jarvis: Invalid password error when updating My Profile contact info | Account | Open | Other |
| VOC-10071 | Domains Not Showing Within Renewal Center Of Account Manager | Account | Resolved completed | Other |
| VOC-10193 | BH/HG Jarvis: Credit card on file not available on new purchase in checkout flow | Account | Open | Other |
| VOC-10285 | Store Front/Account Manager Cart Latency For Renewals and Purchasing | Account | Open | Other |
| VOC-10293 | Change Password button on the reset password page. is greyed out | Account | Open | Other |
| VOC-10299 | Received 2FA code sent to TPN is not accepted when logging into the account | Account | Open | Other |
| VOC-10345 | BH Jarvis: Hosting tab missing in Account Manager | Account | Open | Other |
| VOC-10348 | PCR with User ID of existing Primary Contact | Account | Resolved completed | Other |
| VOC-10368 | BH Jarvis: Option to add Trusted phone number under security tab is not available | Account | Open | Other |
| VOC-10382 | Unable to Add 2FA Due To Trusted Phone Number No Longer Being Supported | Account | Open | Other |
| VOC-10385 | BH Jarvis: Unable to setup Security PIN | Account | Open | Other |
| VOC-10404 | BH / HG Jarvis | Website with Malware Missing from Account Manager | Account | Open | Other |
| VOC-10417 | HG Jarvis: An error in AM website section is displaying BLUEHOST contact support phone number | Account | Resolved Completed | Other |
| VOC-10464 | BH Jarvis: Yoast Premium SEO subscription expired | Account | Open | Other |
| VOC-10484 | CSRT/Account Manger Latency | Account | Resolved Completed | Other |
| VOC-10485 | CSRTools and Account Manager Latency causing errors in Account Manager - INC0762180 on 01-29/2024 | Account | Open | Other |
| VOC-10492 | Unable To Use Send Recovery Key Feature | Account | Reolved Completed | Other |
| VOC-10499 | Product/Addon setup email after order purchase | Account | Open | Other |
| VOC-10505 | BH Jarvis: Unable to add User Roles in AM due to character limit | Account | Open | Other |
| VOC-10507 | BH/HG :: Customers receiving blacklist error message when accessing tools in Account Manager | Account | Open | Other |
| VOC-10537 | P3_BH_SF_inaccessible_via_CSRT_INC0770559 | Account | Open | Other |
| VOC-10585 | BH Jarvis: Unable to renew expired Reseller hosting plans | Account | Open | Other |
| VOC-10642 | Email and Phone number confirmation fields needed during account signup. | Account | Open | Other |
| VOC-10647 | BH/HG Jarvis: Add "Advanced DNS Editor" to left navigation menu | Account | Open | Other |
| VOC-10663 | P3_Jarvis_Brands_CSRT_AM_Issue_INC0788007 | Account | Open | Other |
| VOC-10701 | BH Jarvis: Create option to view clear reason for suspension in CSR alongside the Account status. | Account | Resolved completed | Other |
| VOC-10712 | BH/HG Jarvis: Hosting/Payment Section Blank After adding Payment Method with Special Characters | Account | Open | Other |
| VOC-10839 | SIFT - Customer is unable to receive the code/email notification to the Primary email address. | Account | Open | Other |
| VOC-10888 | BH/HG Jarvis: Confirmation notification of Account password change | Account | Open | Other |
| VOC-10921 | CSRT / Storefront Issues - Not Loading/Error Messages | Account | Open | Other |
| VOC-10968 | Auto renewal notification - displays incorrect domain name linked to the Hosting plan. | Account | Open | Other |
| VOC-11004 | 2FA - Not Receiving Code To Trusted Phone Number (TPN) | Account | Open | Other |
| VOC-11004 | 2FA - Not Receiving Code To Trusted Phone Number (TPN) | Account | Open | Other |
| VOC-11020 | Alert: Bad Actor - Faris Al Malki - Attempting to Hijack Domains by requesting auth codes | Account | Open | Other |
| VOC-11021 | Email verification prompts for Customers | Account | Open | Other |
| VOC-11031 | Customers are stuck on the log in page when logging in to AM using the correct credentials | Account | Resolved completed | Other |
| VOC-11044 | Alert: Bad Actor - Faris Al Malki - Updating Nameservers to CSIT-HOST.COM | Account | Open | Other |
| VOC-10991 | P2_LEIG_Provo Network Issue_INC0810516 | Account | Resolved-Completed | Other |
| VOC-11198 | BH Jarvis: Refer a Friend button doesn't function in AM | Account | Resolved completed | Other |
| VOC-11184 | Cxs are unable to submit a PCR/CER request via the account recovery form when using a Temp Domain | Account | Resolved-completed | Other |
| VOC-11266 | HG/BH Jarvis: Error | Address length should not exceed 41 characters when updating address in AM | Account | Open | Other |
| VOC-11273 | BH Cloud: Unable to connect Jetpack through Account Manager | Account | Open | Other |
| VOC-11274 | BH Jarvis: Incorrect Website Limits and the Storage space on upgrade form | Account | resolved completed | Other |
| VOC-11276 | BH/HG Jarvis: ccTLD - Unable to update the Profile Contact Name | Account | Open | Other |
| VOC-11295 | HG/BH: Error | "Something went wrong, please contact support" when resetting AM password | Account | Open | Other |
| VOC-11394 | Jarvis: Cannot update saved credit cards with new Exp Date | Account | Open | Other |
| VOC-11407 | HG and BH suspend/unsuspend feature in CSRT | Account | Open | Other |
| VOC-11474 | P3_BH HG_HAL Nginx Error_INC0883626 | Account | Resolved completed | Other |
| VOC-6030 | Account Manager - Unable to Delete Credit Cards on file | Account | Resolved completed | Other |
| VOC-11496 | Account Manager - Move Accounts Option (Internal Transfer between Accounts) | Account | Resolved completed | Other |
| VOC-11545 | BH Cloud: Track contacts requesting the activation of Staging | Account | Open | Other |
| VOC-11555 | Outage Alert: Jarvis Release for Friday August 1st from 10:00PM ET to August 2nd at 5:00AM ET | Account | Resolved completed | Other |
| VOC-10177 | BH/HG Jarvis - Account Manager: An error has occurred while setting up your hosting. | Account | Resolved completed | Other |
| VOC-10177 | BH_HAL reference Placeholder_INC1055439 | Account | Resolved completed | Other |
| VOC-10711 | Unable To Sign Into Account Manager Due To Invalid Characters Within Billing Information | Account | Resolved completed | Other |
| VOC-11640 | BH Jarvis: Hosting Tab is missing from the Account Manager. | Account | Open | Other |
| VOC-11416 | BH/HG Jarvis: "Urgent: Your hosting account disk usage is at limit" pop-up in AM | Account | Resolved completed | Other |
| VOC-11661 | Incorrect name listed as owner contact listed in storefront. | Account | Open | Other |
| VOC-11592 | BH/HG Jarvis: AM | Re-initiate a failed domain transfer redirects to Incorrect Brand | Account | Open | Other |
| VOC-11718 | BH Cloud: Errors when moving domains from BH to Cloud accounts | Account | Open | Other |
| VOC-11756 | P2_BH_Unable to access AM_INC0913155 | Account | Resolved completed | Other |
| VOC-10692 | BH/HG Jarvis: Notification should be sent to the customer when the account is disabled for fraud | Account | Open | Other |
| VOC-11769 | Split Account Consolidation | Account | Open | Other |
| VOC-10164 | BH/HG Jarvis: USA customers are getting error while updating the trusted phone number. | Account | Resolved completed | Other |
| VOC-11859 | Open_P3_BH_Webmail login issue_INC0931227 | Account | Resolved completed | Other |
| VOC-11937 | Difficulty managing and/or navigating large accounts: | Account | Open | Other |
| VOC-11938 | Shopping Cart issues when processing Large Orders : | Account | Open | Other |
| VOC-11948 | P3_Hostmonster_AM login issue_INC0949748 | Account | Resolved-Completed | Other |
| VOC-11950 | Jarvis: AM | Add Hosting Term and Price to Renewal Center | Account | Open | Other |
| VOC-10155 | BH/HG Jarvis: cPanel Email Left Nav link doesn't function | Account | Open | Other |
| VOC-12174 | Onboarding Challenges in Pega | Account | Open | Other |
| VOC-10755 | Jarvis: VPS/Dedi - No option to reset the cPanel password through the Account Manager | Account | Open | Other |
| VOC-12240 | Customers are unable to change the Recovery/Secondary Email Address in Account Manager | Account | Resolved completed | Other |
| VOC-12301 | Jarvis: Hosting cPanel_Package and the feature_set incorrectly configured | Account | Open | Other |
| VOC-12315 | BH Jarvis: AM - Upcoming changes to the BH Jarvis Zone editor | Account | Open | Other |
| VOC-12335 | Jarvis: Verification code is not being received by Trusted Phone Number | Account | Resolved completed | Other |
| VOC-12420 | HG/BH Jarvis: Allowable IP address feature request | Account | Open | Other |
| VOC-12487 | PIN Verification Not Working In Pega | Account | Resolved completed | Other |
| VOC-12516 | BH Jarvis: Mixed language preference when logging into MFE from CSRT | Account | Open | Other |
| VOC-12535 | BH/HG Jarvis: New Destiny panel Features | Account | Open | Other |
| VOC-12570 | RNCA Form Is Not Working | Account | Resolved completed | Other |
| VOC-11264 | HG/BH Jarvis: Error when clicking Websites tab in Account Manager | Account | Resolved completed | Other |
| VOC-12699 | P3_Password_Reset_Issue_INC1046481 | Account | Resolved completed | Other |
| VOC-12714 | P3_BH_HG_AM Hosting tab_INC1047263 | Account | Resolved completed | Other |
| VOC-12807 | BH|HG: Open_P2_Nw_Firewall_Issue_INC1059964 | Account | Open | Other |
| VOC-12834 | P3_BH_Solution_CTB_AM_error_INC1059266 | Account | Resolved completed | Other |
| VOC-10155 | BH/HG Jarvis: cPanel Email Left Nav link doesn't function | Account | Resolved completed | Other |
| VOC-12807 | BH|HG: Open_P2_Nw_Firewall_Issue_INC1059964 | Account | Resolved completed | Other |
| VOC-12879 | HG/BH Jarvis: Error when upgrading existing CodeGuard, which has already exceeded the quota limit | Adherence | Resolved completed | Other |
| VOC-12134 | Customers are unable to edit the domain owner contact info because the edit button is grayed out. | Account | Open | Other |
| VOC-12915 | Verbiage in AM when requesting Auth Code | Account | Open | Other |
| VOC-13012 | P3_BH_HG_HAL HUAPI_ errors_INC1074793 | Account | Open | Other |
| VOC-13032 | BH/HG Jarvis: Account Manager's Preferred Language | Account | Open | Other |
| VOC-13070 | Jarvis: Migration of BH Subbrands (JustHost, Hostmonster, and FastDomain) username conflict | Account | Open | Other |
| VOC-13069 | Jarvis: Migration of BH Subbrands (JustHost, Hostmonster, and FastDomain) on 4/16/2025 | Account | Open | Other |
| VOC-13127 | P3_BH_AD pop-up issue_INC1087671 | Account | Resolved completed | Other |
| VOC-13136 | BH/HG Jarvis: Customers attempt to use their AM password to access WordPress, SSH, FTP, or cPanel | Account | Open | Other |
| VOC-13140 | P3_BH_AM_login_error_INC1089364 | Account | Resolved completed | Other |
| VOC-13196 | Alert: Bad Actor - Maher Mayhoub- mmg.webhost@gmail.com. Possibly Faris | Account | Open | Other |
| VOC-13229 | Jarvis - Misspelled Email On File For Newly Created Accounts (Agent Error) | Account | Open | Other |
| VOC-13233 | P4_BH_Unable to access AM_INC1101243 | Account | Resolved completed | Other |
| VOC-13196 | Alert: Bad Actor - Maher Mayhoub- mmg.webhost@gmail.com. Possibly Faris | Account | Open | Other |
| VOC-13229 | Jarvis - Misspelled Email On File For Newly Created Accounts (Agent Error) | Account | Open | Other |
| VOC-13269 | P3_Multi_Account Recovery Issue_NC1103905 | Account | Open | Other |
| VOC-10220 | BH/HG Jarvis: Hosting packages in CSRT and MFE are not displaying the main domain | Account | Open | Other |
| VOC-7233 | Customers in Paypal Zero countries are failing refunds. | Billing | Tracks Needed | Other |
| VOC-7232 | Jetpack failing to properly provision | Billing | - | Other |
| VOC-7229 | TAX - Charged but not reflected on invoices | Billing | Tracks Needed | Other |
| VOC-7227 | RENEWING -SiteLock rebill | Billing | In Development | Other |
| VOC-7226 | Refund Failures Due to "Not Enough To Cover Tax" Error | Billing | Product Team Backlog | Other |
| VOC-7225 | CPM ERROR - Sitelock renewals failing | Billing | In Development | Other |
| VOC-7217 | Tax exemption not displaying for required countries | Billing | In Development | Other |
| VOC-7214 | Duplicate Failed Sitelock Uninstall Tasks | Billing | Tracks Needed | Other |
| VOC-7191 | Mojo Marketplace Purchases Failing to Create Subscription | Billing | Tracks Needed | Other |
| VOC-7190 | During domain addon, cPM is performing "restore" or "noop" operations for non-existent products | Billing | Tracks Needed | Other |
| VOC-7189 | WP Pro Fails to Renew or Cancel when Missing a WP Installation in public_html | Billing | Tracks Needed | Other |
| VOC-7221 | SSL Validation Email Not Sending | Billing | In Development | Other |
| VOC-7188 | "Credit processing failed unexpectedly: A credit for... already exists" | Billing | Tracks Needed | Other |
| VOC-7181 | Customers requesting signup rates during their free hosting trial | Billing | Tracks Needed | Other |
| VOC-7180 | Update the landing page for when accounts are downgraded/upgraded | Billing | In Development | Other |
| VOC-7178 | New account creations are failing due to weak cPanel password | Billing | In Development | Other |
| VOC-7174 | Unable to purchase 'Google Analytics' | Billing | Tracks Needed | Other |
| VOC-7173 | Offer shorter-term for Bluesky | Billing | Tracks Needed | Other |
| VOC-7171 | Ability to set an appointment with BlueSky in cPanel | Billing | Tracks Needed | Other |
| VOC-7170 | Currency Exchange Too High for Dlocal Customers | Billing | Tracks Needed | Other |
| VOC-7158 | Service Monkey options to manage renewals of products | Billing | Tracks Needed | Other |
| VOC-7151 | Google Workspace: Customers Do Not Have The Option to Downgrade Seats | Billing | Tracks Needed | Other |
| VOC-7146 | Account Upgrade/Downgrade Feature in cPanel- Billing | Billing | Tracks Needed | Other |
| VOC-7144 | Ability to Search Billing Transactions in cPM by CC Type and Last Four | Billing | Tracks Needed | Other |
| VOC-7130 | Revamp the failed auto-renewal email to include the payment rejection reason | Billing | Tracks Needed | Other |
| VOC-7128 | Failed AutoRenew task for various products | Billing | Tracks Needed | Other |
| VOC-7127 | PayPal Refunds Failing to Process | Billing | Tracks Needed | Other |
| VOC-7123 | Ability to add/update PayPal account under Billing Information | Billing | Tracks Needed | Other |
| VOC-7121 | Invoices Not Displaying Correct PayPal Account Email | Billing | Tracks Needed | Other |
| VOC-7119 | Remove card information on Bluerock | Billing | - | Other |
| VOC-7115 | Account expiration date is not easily accessible | Billing | Tracks Needed | Other |
| VOC-7113 | Hosting renewals failing to queue free addons to the cart | Billing | Tracks Needed | Other |
| VOC-7099 | Rename the Hosting Plan "Renew" button to "Manage Renewal" | Billing | Tracks Needed | Other |
| VOC-7096 | Installing CodeGuard fails on task Failed to create a new user: email is already taken | Billing | Tracks Needed | Other |
| VOC-7094 | Ability to not install the Free CF CDN during initial account setup | Billing | Tracks Needed | Other |
| VOC-7089 | Account Setup Issue After New Sign Up Charge | Billing | Tracks Needed | Other |
| VOC-7086 | Auto-Renew failures for ConstantContact (0 - 500 Contacts) | Billing | Tracks Needed | Other |
| VOC-7079 | Ability to use a Checking account as a form of payment | Billing | Tracks Needed | Other |
| VOC-7071 | Sitelock and Sitelockcdn failing to install | Billing | Tracks Needed | Other |
| VOC-7070 | Google AdWords stating the promotional code is expired | Billing | Tracks Needed | Other |
| VOC-7062 | Checkout error during Global Sitelock CDN/WAF Advanced renewal | Billing | Product Team Backlog | Other |
| VOC-7047 | Cloudflare CDN uninstall failed stuck task | Billing | Tracks Needed | Other |
| VOC-7040 | The ability to sync billing dates for all products | Billing | Tracks Needed | Other |
| VOC-7039 | Hosting::call_gt_user_flat: No site found at given docroot | Billing | Tracks Needed | Other |
| VOC-7032 | CodeGuard: Implement larger storage plans | Billing | Tracks Needed | Other |
| VOC-7029 | Sitelock Security products getting Auto deleted once purchased | Billing | Tracks Needed | Other |
| VOC-7015 | Create Option to Make VAT/Tax ID Visible on Invoices | Billing | Tracks Needed | Other |
| VOC-7009 | Cloudflare Premium Issues | Billing | Tracks Needed | Other |
| VOC-7006 | Ability to change the payment currency in BlueRock | Billing | Tracks Needed | Other |
| VOC-6999 | Visibility of the Free domain registration coupon in cPanel/DM | Billing | Tracks Needed | Other |
| VOC-6992 | MX record Domain.tld preventing Sitelock CDN purchase | Billing | Tracks Needed | Other |
| VOC-6991 | Removal of Outdated Site Backup Pro from the Hostmonster Sign-up page | Billing | Tracks Needed | Other |
| VOC-6990 | CloudFlare CDN prevents Hosting autorenewal from processing | Billing | Tracks Needed | Other |
| VOC-6986 | Retention Price issues in JustHost Pro account plan | Billing | Tracks Needed | Other |
| VOC-6984 | Retention offers do not have free addon products active | Billing | Tracks Needed | Other |
| VOC-6978 | Zip Code invalid error when updating Jamaica Payment Information | Billing | Resolved-completed | Other |
| VOC-6967 | Allow One-Time payments without saved payment methods on file | Billing | Tracks Needed | Other |
| VOC-6966 | India Customers are getting Decline Message while updating Credit Card | Billing | Resolved-completed | Other |
| VOC-6960 | Hosting signup:: Incorrect Country Code for Zambia Phone Number | Billing | Tracks Needed | Other |
| VOC-6957 | Compensation Charging Tax After Being Applied | Billing | Tracks Needed | Other |
| VOC-6955 | Hosting reactivation Service Monkey Error Message | Billing | Tracks Needed | Other |
| VOC-6947 | Domain Cancellations Need clarity on money back | Billing | Tracks Needed | Other |
| VOC-6938 | POP-UP while purchasing Microsoft O365/Google Workspace about NO-REFUND | Billing | Tracks Needed | Other |
| VOC-6936 | Hosting cancellation: Product Reversal tasks are not Queued | Billing | Product Team Backlog | Other |
| VOC-6930 | Hosting Plan:: Ability to Change Renewal Hosting Term | Billing | Tracks Needed | Other |
| VOC-6929 | Purchased SSLs require WordPress installation to install | Billing | Tracks Needed | Other |
| VOC-6919 | Generate Invoice field for customers that Pay by Check | Billing | Tracks Needed | Other |
| VOC-6918 | Unable to Install Wildcard SSL from Sectigo | Billing | - | Other |
| VOC-6896 | Unable to Renew/Purchase Sitelock Prevent and Prevent Plus | Billing | Tracks Needed | Other |
| VOC-6888 | Invalid Sitelock Product details in cPm | Billing | Tracks Needed | Other |
| VOC-6881 | Existing O365 Users can Purchase the Essential, Business Plus & Business Pro Plans | Billing | Tracks Needed | Other |
| VOC-6880 | Update Maestro Client Invoice Name | Billing | Tracks Needed | Other |
| VOC-6871 | Premium Domain Indication during sign-up flow | Billing | Resolved-completed | Other |
| VOC-6870 | Failed Sitelock Prevent and Prevent Plus install/upgrade | Billing | Tracks Needed | Other |
| VOC-6869 | Update text to "CodeGuard Basic Included 1st Year" in the Choice Plus included features | Billing | Tracks Needed | Other |
| VOC-6865 | Update Google Ads Credit offer terms to include CA residents | Billing | Tracks Needed | Other |
| VOC-6864 | Google Workspace: account.user.email did not match type email error | Billing | - | Other |
| VOC-6861 | Missing O365 Licenses "Upgrade License" option for Existing Customers | Billing | Tracks Needed | Other |
| VOC-6860 | Global Sitelock CDN/WAF Renewal not linked to SL Prevent & Prevent Plus | Billing | Tracks Needed | Other |
| VOC-6858 | Hosting Migration: Failed to sync addon jetpack:personal | Billing | Tracks Needed | Other |
| VOC-6854 | Add Sales Tax and VAT numbers on UK and Spain Billing receipts | Billing | Tracks Needed | Other |
| VOC-6848 | Microsoft O365: Failed to validate args in method Rosetta::Office365NCE::subscription_add | Billing | - | Other |
| VOC-6847 | Microsoft O365: failed_disable, Error from rosetta while trying to delete account | Billing | - | Other |
| VOC-6845 | Add "Do Not Renew" to the Hosting Account Section | Billing | Tracks Needed | Other |
| VOC-6843 | Unable to purchase Yoast SEO Premium | Billing | Product Team Backlog | Other |
| VOC-6841 | VPS/Dedi Package Downgrade Ability | Billing | Tracks Needed | Other |
| VOC-6826 | Unable to update Billing/Contact information on Bluerock | Billing | In Development | Other |
| VOC-6810 | FOS HFE New Signup Flow Temporary Test Account Type Issues | Billing | Tracks Needed | Other |
| VOC-6806 | Cannot Purchase Google Workspace on Domain-Only Accounts: Please validate the domain | Billing | Tracks Needed | Other |
| VOC-6805 | Google Workspace: Upgrade User's Plan option is missing | Billing | Tracks Needed | Other |
| VOC-6803 | Customers Impacted by Hurricane Ian | Billing | Tracks Needed | Other |
| VOC-6798 | Unable to add Hosting plan renewal to SM Cart | Billing | Tracks Needed | Other |
| VOC-6795 | My Products page displays incorrect Domain Renewal Rate pricing | Billing | Tracks Needed | Other |
| VOC-6342 | Marketplace > Hosting Upgrade Page Displays Incorrect Pricing | Billing | - | Other |
| VOC-7257 | P3 | BH _INT_Issue_for_AddtoCart_INC0366367 | Billing | Open | Other |
| VOC-7268 | Dedicated IP Decom/Destroy Failure | Billing | Open | Other |
| VOC-7277 | Update Disclosures for Bluehost Cart and Hosting Upgrade Pages | Billing | Open | Other |
| VOC-7318 | P3_BH_Renewal issue_INC0396843 | Billing | Open | Other |
| VOC-7319 | Hosting accounts on Manual renewal still renew_INC0422526 | Billing | Open | Other |
| VOC-7330 | P3_BH_Accounts are not getting verified automatically_INC0398803 | Billing | Open | Other |
| VOC-7332 | BH Signups: Free Addons missing from some customers | Billing | Open | Other |
| VOC-7366 | CodeGuard Renewal Invoice Update | Billing | Open | Other |
| VOC-7376 | Update Service Monkey Cancellation Form Template | Billing | Open | Other |
| VOC-7378 | P3_BH_Your Payment Invoice Issue_INC0419960 | Billing | Open | Other |
| VOC-7404 | P3_BH_AccountProvisioningBackRef_INC0426069 | Billing | Open | Other |
| VOC-7405 | P3_BH_WooCommerce plugin issue_INC0425905 | Billing | Open | Other |
| VOC-7419 | P3_BH_Hosting account installs_INC0436456 | Billing | Open | Other |
| VOC-7442 | P2_BH_Payment Processing Errors_INC0441968 | Billing | Open | Other |
| VOC-8678 | P4_BH_Cpanel Signup Issue_INC0457095 | Billing | Open | Other |
| VOC-8729 | P3_BH_Renewals_Issue_INC0477997 | Billing | Open | Other |
| VOC-8737 | BH Retention Domain Parking Plans | Billing | Open | Other |
| VOC-8742 | P3_BH_Legacy page Issue_INC0482706 | Billing | Open | Other |
| VOC-8756 | Domain Redemption: Unable to add domain name to cart | Billing | Open | Other |
| VOC-8751 | Customer-initiated Account Restores | Billing | Open | Other |
| VOC-8798 | Jarvis: Domain Private Registration purchasing issues | Billing | Open | Other |
| VOC-8821 | BH Jarvis: Glowtouch office - We were unable to process your transaction | Billing | Open | Other |
| VOC-8838 | BH Jarvis hosting packages: Display REFUND button within first 30 days | Billing | Open | Other |
| VOC-8842 | BH Jarvis: Ability to term change or downgrade Hosting Packages | Billing | Open | Other |
| VOC-8852 | BH Jarvis: Can't Install/Redeem CodeGuard Credit | Billing | Resolved-completed | Other |
| VOC-8855 | P4_BH_WP Hosting package stuck_INC0575141 | Billing | Open | Other |
| VOC-8863 | BH Jarvis: Option to pay with PayPal is not being presented | Billing | Open | Other |
| VOC-8872 | P4_BH Jarvis_Account Processing_INC0580823 | Billing | Open | Other |
| VOC-8888 | CodeGuard is not listed in Marketplace | Billing | Resolved completed | Other |
| VOC-8960 | Track Cancellation requests due to WordPress install/Setup, DNS issues | Billing | Resolved completed | Other |
| VOC-8961 | Track BH Jarvis processed Refunds/Cancellations | Billing | Resolved completed | Other |
| VOC-8971 | PCI Pal Issues - Unable to process payment transaction such as renewals, upgrades and sign ups | Billing | Open | Other |
| VOC-9079 | Retention New save offers | Billing | Resolved-completed | Other |
| VOC-9083 | Plus Hosting package & Comodo SSL Certificate 1 year billing issue | Billing | Open | Other |
| VOC-9098 | BH Unlimited Storage 3-year Pro Hosting plan exclusive offer | Billing | Resolved-completed | Other |
| VOC-9846 | P3_BH_Incorrect Product Prices_INC0688434 | Billing | Open | Other |
| VOC-9958 | BH Migration | Invoice History not available | Billing | Resolved-completed | Other |
| VOC-9965 | BH Migration |Customers not able to Purchase/Renew | Billing | Open | Other |
| VOC-9966 | BH Migration |Customers getting Auto renewed. | Billing | Open | Other |
| VOC-9973 | BH Migration | Addon Products set to Manual Renew Auto Renew | Billing | Open | Other |
| VOC-9981 | BH Jarvis: Hosting Pkg Upgrades showing incorrect price in Cart | Billing | Open | Other |
| VOC-9989 | BH Jarvis: Hosting Pkg Renewals showing incorrect price in Cart | Billing | Open | Other |
| VOC-10034 | BH Migration |Legacy Plans switched to Jarvis Shared Hosting Packages | Billing | Resolved completed | Other |
| VOC-10069 | BH Jarvis: Can't purchase SSL for hosted domain when registered with a third-party | Billing | Resolved completed | Other |
| VOC-10077 | BH Jarvis: Purchase Sitelock Plan attached to incorrect Domain/Website | Billing | Resolved completed | Other |
| VOC-10126 | BH Jarvis: Google Workspace Product Line Item listed as deleted | Billing | Resolved completed | Other |
| VOC-10335 | HG Jarvis: Customer's Receiving Monthly Email Notifications About $0.00 Addons | Billing | Open | Other |
| VOC-10488 | P3_BH_Unable to add hosting_INC0762643 | Billing | Open | Other |
| VOC-10448 | BH/HG Jarvis | Customer's unable to remove items from cart when renewing_INC0757857_P3 | Billing | Open | Other |
| VOC-10544 | P3_BH_Error processing payment_INC0771177. | Billing | Open | Other |
| VOC-10548 | BH Jarvis: Cannot purchase Hosting for third-level domains | Billing | Open | Other |
| VOC-10549 | BH Jarvis: Cannot purchase hosting for all TLDs | Billing | Resolved completed | Other |
| VOC-10856 | P3_BH_HG_Click to Buy issue_INC0799263 | Billing | Open | Other |
| VOC-10959 | Unable to process payment. Getting error message | Billing | Open | Other |
| VOC-11033 | BH Jarvis: Payment methods get auto deleted from the account. | Billing | Open | Other |
| VOC-11078 | P3_BH_Affiliate issues_INC0822758 | Billing | Resolved-completed | Other |
| VOC-11110 | Error While submitting Order: We're Sorry. Your Request Could Not Be Processed At This Time | Billing | Open | Other |
| VOC-11224 | BH-HG JARVIS RENEWALS: Unable to make payment "Sorry, an error has occurred, please try again" | Billing | Open | Other |
| VOC-11308 | P3_BH_HG_Purchase Yoast Products_INC0867101 | Billing | Resolved completed | Other |
| VOC-11383 | P3_BH HG_AM Purchase Issues_INC0875396 | Billing | Open | Other |
| VOC-11391 | P3_BH_Hosting Packages Stuck_INC0875843 | Billing | Open | Other |
| VOC-11435 | P3_BH_Purchase Issue in Account Manager_INC0879987 | Billing | Resolved-completed | Other |
| VOC-11449 | Jarvis: Hosting plan getting automatically renewed even after account deletion. | Billing | Open | Other |
| VOC-11452 | P3_BH_BOS Checkout Pricing issue_INC0881949 | Billing | Resolved-completed | Other |
| VOC-11489 | Jarvis: Professional Email (OX Cloud) free trial is charging customers for unconfigured mailboxes | Billing | Open | Other |
| VOC-11484 | P3_BH_Orders are failing_INC0885240 | Billing | Resolved-completed | Other |
| VOC-11383 | P3_BH HG_AM Purchase Issues_INC0875396 | Billing | Resolved completed | Other |
| VOC-11546 | BH/HG Jarvis: Null value in Shared Hosting Package Term Selection at Checkout | Billing | Open | Other |
VOC-11539 | BH/HG Jarvis: Dedi IP pricing discrepancies | Billing | Open | Other | | VOC-11559 | BH Jarvis: Unable to update the Tax Certificate Number in Account Error "Invalid format" | Billing | Open | Other |
| VOC-11607 | BH Jarvis: Hosting renewal reminder emails and Cart shows up addon domain instead of Main domain. | Billing | Resolved completed | Other |
| VOC-11618 | Track contacts related to Credit Card Issues for Customers Based in India | Billing | Open | Other |
| VOC-11713 | Domains Billing at No Charge without a coupon or bundle associated to the order. | Billing | Open | Other |
| VOC-7354 | Billing: Better invoice export ability. | Billing | Open | Other |
| VOC-11828 | JARVIS: Error when initiating a refund in CSRT for VPS_NVMe hosting packages | Billing | Open | Other |
| VOC-8798 | Jarvis: Domain Private Registration purchasing issues | Billing | Resolved-completed | Other |
| VOC-10469 | Jarvis: The service can't be renewed because the account that owns this service is suspended in AM | Billing | Open | Other |
| VOC-11870 | VAT refund conflict as per the Dutch Tax Law | Billing | Open | Other |
| VOC-11878 | P3_BH_Remove button issue_INC0932888 | Billing | Resolved completed | Other |
| VOC-11916 | BH Jarvis: Renewals price issues for Auto renewal v/s Manual renewal for Migrated WP pro plans | Billing | Open | Other |
| VOC-8852 | BH Jarvis: Can't Install/Redeem CodeGuard Credit | Billing | Open-tracking | Other |
| VOC-11949 | ***HG-BH - Update*** Content Restore Price Change | Billing | Open | Other |
| VOC-11958 | BH/HG Jarvis: Charged amount is reflected in transaction history but not in order history and CSR | Billing | Open | Other |
| VOC-10290 | BH-HG JARVIS *NEW PRODUCT*: Unable to make payment "Sorry, an error has occurred, please try again" | Billing | Resolved completed | Other |
| VOC-12026 | Customers Impacted by Hurricane Helene or Hurricane Milton | Billing | Open | Other |
| VOC-12017 | HG-BH: Price mismatch for checkout in CAD currency | Billing | Open | Other |
| VOC-12086 | HG-BH - Upgrades to 150-200-250 gb plans available in AM for Pro Hosting Customers | Billing | Open | Other |
| VOC-12092 | BH-JH-HM - 5 year Billing Cycles Unavailable for CTB upgrade | Billing | Open | Other |
| VOC-12159 | Domain Privacy + Protection (DPP) Renewal - Domain Missing from Invoice | Billing | Open | Other |
| VOC-12160 | The unsubscribe option is missing from marketing emails. | Billing | Open | Other |
| VOC-12239 | Account Manager CCTLDS Renewal Issues through Domain Tab | Billing | Resolved completed | Other |
| VOC-12266 | HG/BH Jarvis: Refund details are not shown in CSRT for failed refunds. | Billing | Open | Other |
| VOC-12272 | BH/HG Extra CPanel License Charge during VPS/Dedi Upgrade | Billing | Resolved completed | Other |
| VOC-12317 | BH/HG Jarvis: General Tracking | Invoice Extension Requests | Billing | Open | Other |
| VOC-12320 | BH Jarvis: Automatic and manual renewal issues with Professional Email (3-month free trial). | Billing | Open | Other |
| VOC-12474 | BH/HG Jarvis: Issue while purchasing any .xx.xx domains. | Billing | Resolved completed | Other |
| VOC-12489 | CSR/PL tools - Delete Wallet item not working | Billing | Resolved completed | Other |
| VOC-12500 | Jarvis: Open_P3_BH_PL_Tools_error_INC1023039 | Billing | Resolved completed | Other |
| VOC-12635 | Jarvis | Checkout flow with Tax Exempt ID is still charging taxes | Billing | Open | Other |
| VOC-12748 | Jarvis: Feature request to add the renewal date and expiry date separately in the Renewal Center. | Billing | Open | Other |
| VOC-12852 | Jarvis: P3_BH HG_Auto renewals issue CSRT_INC1060859 | Billing | Resolved completed | Other |
| VOC-12898 | Jarvis: Refund claims not showing reason for refund failures | Billing | Open | Other |
| VOC-13090 | BH/HG/Domain.com - Jarvis | Payment History Request in CSR | Billing | Open | Other |
| VOC-11562 | Jarvis: Receiving an error while trying to charge customers credit card | Billing | Open | Other |
| VOC-13108 | BH/HG Jarvis: Recommend CodeGuard Storage Plan Based on Customer’s Disk Usage | Billing | Open | Other |
| VOC-13118 | BH Jarvis: Monthly Hosting Package Unavailable in Cart Dropdown for Manual Renewals | Billing | Open | Other |
| VOC-13128 | P3_NS_BH_PCI Pal issue_INC1087696 | Billing | Open | Other |
| VOC-13133 | BH-Jarvis:: Message Displaying to Choosing Accurate Currency During Signup on the Website | Billing | Open | Other |
| VOC-13257 | BH Jarvis: Sub-brand - Customer pushback regarding the restore fee | Billing | Open | Other |
| VOC-8956 | P3_BH_WordPressBuilderlogin Issue_INC0603864 | BH Builder | Open | BH VOC |
| VOC-9803 | BH Website Builder existing sites redirecting to Onboarding | BH Builder | Resolved completed | BH VOC |
| VOC-9825 | P3_BH_WP website builder_INC0682674 | BH Builder | Open | BH VOC |
| VOC-9841 | Feature request to add other social accounts links | BH Builder | Resolved completed | BH VOC |
| VOC-10982 | BH Jarvis: Website Builder Editor | Unable to upload Images | BH Builder | Open | BH VOC |
| VOC-8811 | WP migration plugin failures | BH Plugin | Open | BH VOC |
| VOC-8964 | P3_BH_Plugin Issue_WP commerce_INC0610615 | BH Plugin | Open | BH VOC |
| VOC-9007 | BH | Staging Site WordPress Dashboard Error | BH Plugin | Open | BH VOC |
| VOC-9992 | BH Plugin version >= 3.5.0 breaks WooCommerce ShipStation Integration plugin | BH Plugin | Resolved-completed | BH VOC |
| VOC-12923 | Jarvis: BH plugin PHP Fatal error causing 500 errors | BH Plugin | Open | BH VOC |
| VOC-12936 | BH JARVIS: WordPress CLI command for reinstalling the BlueHost plugin if it was deleted. | BH Plugin | Open | BH VOC |
| VOC-13094 | BH Jarvis: Post Sub Brand Migration: Sitebuilder Login Error | BH Builder | Resolved-completed | BH VOC |
| VOC-7238 | JUSTHOST -Site Builder does not have a login option | cPanel/WHM | Tracks Needed | Other |
| VOC-7234 | Zone files with custom settings are wiped when an account is deleted. | cPanel/WHM | Product Team Backlog | Other |
| VOC-7228 | Customers cannot access softaculous | cPanel/WHM | Tracks Needed | Other |
| VOC-7223 | Maestro tokens failing to authenticate | cPanel/WHM | Tracks Needed | Other |
| VOC-7222 | Duplicate multi-host cPanels | cPanel/WHM | Resolved completed | Other |
| VOC-7219 | Assignment failing on ReactivatePrivacy when moving domains from one account to another. | cPanel/WHM | Tracks Needed | Other |
| VOC-7216 | AutoSSL Fails to Install with DCV Failure | cPanel/WHM | Tracks Needed | Other |
| VOC-7212 | Unable to change cPanel language on Rock accounts | cPanel/WHM | Tracks Needed | Other |
| VOC-7205 | SpamAssassin Returning 404 Not Found | cPanel/WHM | Tracks Needed | Other |
| VOC-7203 | PHP Pear Feature Inaccessible on VPS | cPanel/WHM | Tracks Needed | Other |
| VOC-7200 | OHWP/VPS/Dedicated - Disk Usage Capacity Notifications/Solutions & Errors | cPanel/WHM | Tracks Needed | Other |
| VOC-7199 | RENAME: FAILED: Failed to park [$DOMAIN]. Could not determine the nameserver IP addresses for $DOMAIN | cPanel/WHM | Tracks Needed | Other |
| VOC-7197 | Error attempting to unassign $domain: [You do not have control of the domain $domain.] | cPanel/WHM | Tracks Needed | Other |
| VOC-7196 | Migration Failure: We expected a dedicated IP to be installed, but we do not have one yet? | cPanel/WHM | Tracks Needed | Other |
| VOC-7195 | Legacy Hosting Passwords grants access to BlueRock accounts | cPanel/WHM | Product Team Backlog | Other |
| VOC-7194 | Failed SSL upload to SiteLock CDN | cPanel/WHM | Tracks Needed | Other |
| VOC-7193 | BlueRock - WebDisk webmail rewrite incorrect | cPanel/WHM | Tracks Needed | Other |
| VOC-7186 | Customers requesting the ability to download a purchased theme's demo files | cPanel/WHM | Tracks Needed | Other |
| VOC-7182 | Nameserver DNS Records Cannot be Added by Customers for Subdomains | cPanel/WHM | Tracks Needed | Other |
| VOC-7177 | Domain assignment failing "already has a userdata file" | cPanel/WHM | Tracks Needed | Other |
| VOC-7176 | Allow URL redirects on domain only accounts | cPanel/WHM | Tracks Needed | Other |
| VOC-7169 | Unable to load BlueSky ticket portal in My Sites | cPanel/WHM | Tracks Needed | Other |
| VOC-7168 | Stuck Rename: Failed to update main domain via cpanel! | cPanel/WHM | - | Other |
| VOC-7167 | Incorrect Account Features displayed Office 365 | cPanel/WHM | Tracks Needed | Other |
| VOC-7166 | Correct Legacy Backup Configuration(WHM) settings are not displaying in cPanel | cPanel/WHM | Tracks Needed | Other |
| VOC-7161 | Add a Weebly dashboard link to Products and Services | cPanel/WHM | Tracks Needed | Other |
| VOC-7160 | BLUEHOST: cPanel createacct error: Found another hal account already using this username | cPanel/WHM | Tracks Needed | Other |
| VOC-7153 | Update the generic DNS error "The record could not be added" | cPanel/WHM | Tracks Needed | Other |
| VOC-7147 | Feature to show email send summary in cpanel | cPanel/WHM | Tracks Needed | Other |
| VOC-7145 | Feature for cPanel Shortcut creation | cPanel/WHM | Tracks Needed | Other |
| VOC-7142 | Redirects tool not working on Bluerock | cPanel/WHM | Tracks Needed | Other |
| VOC-7140 | Need Easy Location of Mysites > delete site option | cPanel/WHM | Tracks Needed | Other |
| VOC-7138 | Need Shared Limits and Usage to be shown in cPanel summary | cPanel/WHM | Tracks Needed | Other |
| VOC-7134 | Domain DNS record download Feature request | cPanel/WHM | Tracks Needed | Other |
| VOC-7122 | Domain unassignment failing on VPS | cPanel/WHM | Tracks Needed | Other |
| VOC-7120 | CodeGuard cannot create full backups on MWP accounts | cPanel/WHM | Product Team Backlog | Other |
| VOC-7118 | Migration - Missing server.ip while trying to import into hal | cPanel/WHM | Resolved completed | Other |
| VOC-7117 | Domain failing to unassign due to Cloudflare.pm | cPanel/WHM | Resolved completed | Other |
| VOC-7114 | A cPanel prompt to force customers to review their contact information | cPanel/WHM | Tracks Needed | Other |
| VOC-7111 | MWP phpMyAdmin displays an SSL warning upon login | cPanel/WHM | - | Other |
| VOC-7109 | Add necessary redirect code while installing SSL | cPanel/WHM | In Development | Other |
| VOC-7108 | Directory Privacy Fails To Properly Create | cPanel/WHM | Tracks Needed | Other |
| VOC-7107 | Domain Unassignment Failing on VPS/DEDI and WP Optimized Accounts | cPanel/WHM | Resolved-completed | Other |
| VOC-7105 | Add a field to the DNS Zone Editor | cPanel/WHM | Tracks Needed | Other |
| VOC-7102 | The Apply button does not always display in MultiPHP Manager | cPanel/WHM | In Development | Other |
| VOC-7101 | FTP Account creation is missing /public_html directory path | cPanel/WHM | In Development | Other |
| VOC-7100 | Add a Technical Contact Email field in cPanel>Contact Information | cPanel/WHM | Tracks Needed | Other |
| VOC-7093 | Remove the Primary Domain Name requirement from cPanel | cPanel/WHM | Tracks Needed | Other |
| VOC-7092 | Unable to view images in File Manager | cPanel/WHM | Resolved-completed | Other |
| VOC-7091 | VPS/DEDI - CPM/cPanel tasks timing out due to Wordpress Toolkit being installed | cPanel/WHM | Tracks Needed | Other |
| VOC-7090 | Unable to upload SSL to Cloudflare addon product | cPanel/WHM | In Development | Other |
| VOC-7088 | Powered By cPanel information in Bluehost website | cPanel/WHM | Tracks Needed | Other |
| VOC-7082 | cPanel script that successfully updates CentOS 6 to CentOS 7 | cPanel/WHM | Tracks Needed | Other |
| VOC-7081 | Ability to change account Usernames | cPanel/WHM | Tracks Needed | Other |
| VOC-7077 | Remote PostgrSQL Feature | cPanel/WHM | Tracks Needed | Other |
| VOC-7074 | Ability to perform a bulk DNS change for domains in Rock | cPanel/WHM | Tracks Needed | Other |
| VOC-7072 | SSL installation suggestion once the domain is assigned | cPanel/WHM | Tracks Needed | Other |
| VOC-7068 | Metrics Editor Locked | cPanel/WHM | Tracks Needed | Other |
| VOC-7067 | Add instructions and a hyperlink in the BH Staging area | cPanel/WHM | Tracks Needed | Other |
| VOC-7066 | FTP Account- Bulk Deletion & Valid File path display | cPanel/WHM | Tracks Needed | Other |
| VOC-7065 | Stuck migration - Could not sync config files: rsync symlink | cPanel/WHM | Tracks Needed | Other |
| VOC-7064 | Change 2FA validation token expiration time to 10 minutes | cPanel/WHM | Tracks Needed | Other |
| VOC-7060 | Ability to Import or Export URL Redirects with a CSV File | cPanel/WHM | Tracks Needed | Other |
| VOC-7058 | Remove Cloudflare Free/Premium from legacy VPS/DEDI | cPanel/WHM | Tracks Needed | Other |
| VOC-7052 | Ability to move displayed installed sites in My Sites | cPanel/WHM | Tracks Needed | Other |
| VOC-7050 | Marketing Tools page loading blank in Bluerock | cPanel/WHM | Tracks Needed | Other |
| VOC-7049 | CodeGuard failing to complete the setup in My Site>Backups | cPanel/WHM | Product Team Backlog | Other |
| VOC-7045 | Proposed updates to CodeGuard Backups | cPanel/WHM | - | Other |
| VOC-7041 | cPanel: Emails Not Being Received Due to Greylisting | cPanel/WHM | Tracks Needed | Other |
| VOC-7038 | Reseller/Resold Disk quota conflicts | cPanel/WHM | Tracks Needed | Other |
| VOC-7037 | Stuck Migration::Account [User] is being restored on destination box | cPanel/WHM | Resolved-completed | Other |
| VOC-7035 | Cloudflare Page shows an error in BH & HM accounts | cPanel/WHM | Tracks Needed | Other |
| VOC-7034 | Stuck migration: Unable to set migration status on destination box | cPanel/WHM | Tracks Needed | Other |
| VOC-7031 | Add MySQL Databases to MWP accounts | cPanel/WHM | Tracks Needed | Other |
| VOC-7024 | BH Website Builder loading Grayed-out page | cPanel/WHM | Resolved-cancelled | Other |
| VOC-7023 | Customers requesting PHP 8 and CX contacts regarding PHP 8 Software upgrade sent notifications | cPanel/WHM | Tracks Needed | Other |
| VOC-7018 | Hosting reactivation failure: Couldn't get rid of legacy suspended status | cPanel/WHM | Tracks Needed | Other |
| VOC-7012 | Add Affiliate dashboard to the Bluerock cPanel Menu | cPanel/WHM | Tracks Needed | Other |
| VOC-7011 | Customers Requesting Site Clone | cPanel/WHM | Tracks Needed | Other |
| VOC-7010 | CodeGuard install failed: Error adding site to codeguard backup | cPanel/WHM | Tracks Needed | Other |
| VOC-7001 | Jetpack installation flow | cPanel/WHM | Tracks Needed | Other |
| VOC-7000 | My Account Center failing to loads blank | cPanel/WHM | Tracks Needed | Other |
| VOC-6998 | Add a Subdomain subdir path creation error:: Must be a valid path | cPanel/WHM | Tracks Needed | Other |
| VOC-6997 | WPPro PHP 8 release producing website 503 errors | cPanel/WHM | Tracks Needed | Other |
| VOC-6994 | Let's Encrypt (AutoSSL) failing to install on VPS/DEDI | cPanel/WHM | Tracks Needed | Other |
| VOC-6993 | MWP:: SSH Access View Button redirects agents to cPanel login page | cPanel/WHM | Tracks Needed | Other |
| VOC-6989 | Bulk DNS records deletion on Bluerock | cPanel/WHM | Tracks Needed | Other |
| VOC-6988 | Bluerock:: Phone number format on the Contact information page | cPanel/WHM | Tracks Needed | Other |
| VOC-6987 | Add a Process manager tool in Bluerock accounts | cPanel/WHM | Resolved completed | Other |
| VOC-6985 | VPS/DEDI/OHWP :: AutoSSL failing on DCV for mail.domain | cPanel/WHM | Tracks Needed | Other |
| VOC-6980 | Advanced page redirects Security page to Legacy 2FA on Bluerock | cPanel/WHM | Tracks Needed | Other |
| VOC-6977 | Allow TTL 1800 & 3600 in DNS Zone Editor | cPanel/WHM | Tracks Needed | Other |
| VOC-6965 | Unable to access site with SSL due to Certificate compatibility in OS | cPanel/WHM | Tracks Needed | Other |
| VOC-6962 | Sitelock CDN: HAL Addon status displays error | cPanel/WHM | Tracks Needed | Other |
| VOC-6874 / VOC-6959 | Bluerock VPS/Dedi: "Check email" button gives an error | cPanel/WHM | Product Team Backlog | Other |
| VOC-6958 | Customers can assign Addon Domains with Subdomains | cPanel/WHM | Tracks Needed | Other |
| VOC-6950 | VPS/DEDI:: Legacy to Bluerock cPanel Style issues after migration | cPanel/WHM | Tracks Needed | Other |
| VOC-6948 | Bluerock VPS/Dedi: Mailing List "Manage" button gives an error | cPanel/WHM | Tracks Needed | Other |
| VOC-6946 | VPS/Dedi : AutoSSL/LetsEncrypt SSLs Not Being Reissued/Renewed | cPanel/WHM | Tracks Needed | Other |
| VOC-6944 | VPS/Dedi:: Backup and backup wizard not available in Bluerock theme | cPanel/WHM | Tracks Needed | Other |
| VOC-6943 | Hosting autorenewals: No attempts to charge customer's card | cPanel/WHM | Tracks Needed | Other |
| VOC-6940 | Rename Stuck Task:: Account did not rename to the correct domain | cPanel/WHM | Tracks Needed | Other |
| VOC-6935 | Help & Support' Helpful Links on Home page is broken | cPanel/WHM | Tracks Needed | Other |
| VOC-6933 | Unable to access File manager and phpMyAdmin | cPanel/WHM | Tracks Needed | Other |
| VOC-6927 | Sitelock Prevent and Prevent Plus DB Scan is not getting Enabled | cPanel/WHM | Tracks Needed | Other |
| VOC-6925 | WHM info for Welcome to BH email & Direct login to WHM from cPanel | cPanel/WHM | Tracks Needed | Other |
| VOC-6923 | VPS/Dedi customers having difficulties self-managing their server | cPanel/WHM | Tracks Needed | Other |
| VOC-6921 | VPS/Dedi: Add VPS Upgrade to My Account Center Products page | cPanel/WHM | Tracks Needed | Other |
| VOC-6917 | My Account Center is failing to load the My products page | cPanel/WHM | Tracks Needed | Other |
| VOC-6914 | Domainless signup customer confused about Renames/Account Management | cPanel/WHM | Tracks Needed | Other |
| VOC-6911 | VPS/Dedi Bluerock: My Sites > Manage Site option redirecting to a blank page | cPanel/WHM | Tracks Needed | Other |
| VOC-6903 | Blank page while accessing Google Workspace | cPanel/WHM | Product Team Backlog | Other |
| VOC-6902 | VPS/DEDI signups server installations are failing | cPanel/WHM | Resolved completed | Other |
| VOC-6892 | cPanel login redirects to Click here page | cPanel/WHM | Tracks Needed | Other |
| VOC-6891 | Update FTP hostnames in the Welcome to Bluehost Email | cPanel/WHM | In Development | Other |
| VOC-6886 | SSH Enabling Tool for customers | cPanel/WHM | Tracks Needed | Other |
| VOC-6885 | Welcome Email Update- Hosting Account Login URL | cPanel/WHM | Tracks Needed | Other |
| VOC-6883 | Update cPanel Statistics with Inode hard limit | cPanel/WHM | Tracks Needed | Other |
| VOC-6882 | cPanel restores failing. cPanel createacct error: Failed to install new account (via GT) | cPanel/WHM | Product Team Backlog | Other |
| VOC-6879 | Disabled OHWP accounts failing to reinstall/restore /backup drive | cPanel/WHM | Resolved completed | Other |
| VOC-6875 | AutoDeleteCpanel_Uninstall - Hosting does not have a backup available | cPanel/WHM | Tracks Needed | Other |
| VOC-6872 | WP free themes are not accessible in the WP Admin | cPanel/WHM | Tracks Needed | Other |
| VOC-6863 | Change the VPS/Dedi Server Management Settings | cPanel/WHM | Resolved completed | Other |
| VOC-6862 | Hosting Upgrades Impacted by Google My Business & Sitelock Protect Addons | cPanel/WHM | Tracks Needed | Other |
| VOC-6852 | cPanel Home Page inaccessible | Something went wrong, please contact support | cPanel/WHM | Tracks Needed | Other |
| VOC-6849 | Sitelockcdn: failed_create, SSL Verification records published, awaiting validation | cPanel/WHM | Tracks Needed | Other |
| VOC-6844 | Domain Assignment: Failed to unpark $domain.tld: Can't locate object method "dlog" via package | cPanel/WHM | Tracks Needed | Other |
| VOC-6840 | Modify the Workspace Dashboard Hyperlink on the My Products page | cPanel/WHM | Tracks Needed | Other |
| VOC-6837 | My Sites: Manage Site page loads Blank Page | cPanel/WHM | Tracks Needed | Other |
| VOC-6836 | Yoast SEO Premium install failed: couldn't install Yoast SEO Premium plugin | cPanel/WHM | - | Other |
| VOC-6835 | VPS/Dedi Domain Unassignments not working | cPanel/WHM | Tracks Needed | Other |
| VOC-6831 | cPanel Restores failing: install failed: The account_back_ref is already in use | cPanel/WHM | Tracks Needed | Other |
| VOC-6830 | Customers Requesting Higher PHP Limits on Shared Hosting | cPanel/WHM | Tracks Needed | Other |
| VOC-6828 | Domain Unassignment: Unable to fetch subdomain list: Domain object not found | cPanel/WHM | Tracks Needed | Other |
| VOC-6827 | cPanel Password Change Notification | cPanel/WHM | Tracks Needed | Other |
| VOC-6824 | Files/Folders/Databases/Email Accounts Missing After-Migration: BH/JH/HM 5K Series from Provo DC | cPanel/WHM | Tracks Needed | Other |
| VOC-6822 | BH Website Builder was removed from My Sites Onboarding flow | cPanel/WHM | Tracks Needed | Other |
| VOC-6821 | Dedicated IP failed_create: The account for this addon does not have meta main_domain set | cPanel/WHM | - | Other |
| VOC-6820 | Multiple Dedicated IPs failed_create: The ip on server does not match my addon_id | cPanel/WHM | - | Other |
| VOC-6819 | Dedi IPs not available on Reseller Accounts: No Available IP Addresses | cPanel/WHM | - | Other |
| VOC-6818 | Dedi IP failed HAL Provision: Failed to find a new IP to use from the available subnets | cPanel/WHM | - | Other |
| VOC-6815 | Dedi IP install failed: Status was not install or import | cPanel/WHM | Tracks Needed | Other |
| VOC-6814 | WordPress Jetpack Dashboard SSO failures from My Products page | cPanel/WHM | Tracks Needed | Other |
| VOC-6813 | Subdomain creation DNS issue in VPS/Dedi | cPanel/WHM | Tracks Needed | Other |
| VOC-6809 | VPS Compute Servers Not Booting after migration to ATL DC | cPanel/WHM | Tracks Needed | Other |
| VOC-6807 | Not able to access phpPgAdmin error: login failed | cPanel/WHM | Tracks Needed | Other |
| VOC-6804 | Multiple BH Servers Unresponsive | cPanel/WHM | Tracks Needed | Other |
| VOC-6802 | Identifying New Malware Campaign | cPanel/WHM | Tracks Needed | Other |
| VOC-6800 | UPDATE - Cloudflare CDN + SSL issues: ERR_SSL_VERSION_OR_CIPHER_MISMATCH - New Workaround | cPanel/WHM | Product Team Backlog | Other |
| VOC-7251 | Dedicated IP failed uninstall: DedicatedIP as an addon does not support packs | cPanel/WHM | Open | Other |
| VOC-7258 | Alert Message in cPanel when storage space is almost full | cPanel/WHM | Open | Other |
| VOC-7281 | Create/Modify an Internal tool to perform a full Account restore | cPanel/WHM | Open | Other |
| VOC-7300 | box5900.bluehost.com: cPanel login failing: server status redirection | cPanel/WHM | Open | Other |
| VOC-7301 | P3_Cpanel timing out on box2101.bluehost.com_INC0394512 | cPanel/WHM | Open | Other |
| VOC-7302 | Progress Bar with Tooltips | cPanel/WHM | Open | Other |
| VOC-7313 | Cannot publish Weebly site: The publishing credentials are not valid | cPanel/WHM | Open | Other |
| VOC-7346 | Cloudflare: Cannot install the Basic CDN in the Performance tab | cPanel/WHM | Open | Other |
| VOC-7387 | My Tickets Portal | cPanel/WHM | Open | Other |
| VOC-7388 | Offboarding Offers | cPanel/WHM | Open | Other |
| VOC-7411 | Account Password: There was an error while trying to set your new password | cPanel/WHM | Open | Other |
| VOC-7416 | P2_BH_CPM Latency Issues_INC0435323 | cPanel/WHM | Open | Other |
| VOC-8747 | P3_BH_Acct Restore Issues_INC0483892 | cPanel/WHM | Open | Other |
| VOC-8749 | Rename failures: Error in HAL rename: Failed to run action: | cPanel/WHM | Open | Other |
| VOC-8763 | Auto Migration: Missing content within a customer's public_html folder | cPanel/WHM | Open | Other |
| VOC-8774 | Failed cPanel Restores: Can only do a delete with _import if status is active | cPanel/WHM | Open | Other |
| VOC-8780 | Reseller Accounts: Auto-importing into HAL is not allowed at this time | cPanel/WHM | Open | Other |
| VOC-8799 | Jarvis: Add User ID to login screen for first-time login | cPanel/WHM | Open | Other |
| VOC-8800 | Jarvis: Trusted Phone Number Error for international phone numbers | cPanel/WHM | Open | Other |
| VOC-8803 | Jarvis: cPanel fails to uninstall | cPanel/WHM | Open | Other |
| VOC-8805 | Cannot move Main Domains from deleted CPM accounts to BH Jarvis | cPanel/WHM | Open | Other |
| VOC-8881 | BH/HG 11.110 cPanel Version Upgrades for cPanel Shared Servers | cPanel/WHM | Open | Other |
| VOC-8903 | Add Advanced cPanel tab to the side navigation menu | cPanel/WHM | Resolved completed | Other |
| VOC-8799 | Jarvis: Add User ID to login screen for first-time login | cPanel/WHM | Open | Other |
| VOC-8953 | BH Jarvis: SFTP/SSH connectivity using the cPanel username | cPanel/WHM | Resolved completed | Other |
| VOC-8973 | CPM Renewal issues: hosting account appears to have been deleted | cPanel/WHM | Resolved completed | Other |
| VOC-8968 | Cloudflare CDN: Error 1001 Ray ID: 7e58781fb8598531 - DNS resolution error | cPanel/WHM | Open | Other |
| VOC-8972 | "Calendar and Contacts" icon in cPanel no longer appear on accounts on CentOS7. (Shared, VPS, Dedi) | cPanel/WHM | Open | Other |
| VOC-8973 | CPM Renewal issues: hosting account appears to have been deleted | cPanel/WHM | Open | Other |
| VOC-9109 | P3_BH_CPanel Login Issues_INC0660723 | cPanel/WHM | Open | Other |
| VOC-10018 | BH Jarvis: Domain Name Status shows as INACTIVE in CSRT | cPanel/WHM | Open | Other |
| VOC-10074 | BH Jarvis: Customers request to change their website Folder Names | cPanel/WHM | Open | Other |
| VOC-10301 | cPanel not provisioning on new VPS/dedicated servers. | cPanel/WHM | Open | Other |
| VOC-10412 | Websites hosted in Box2107 are having issue due to MySQL being down||INC0750521 | cPanel/WHM | Open | Other |
| VOC-10473 | Migrate to AlmaLinux 8, Rocky Linux 8, or CloudLinux 8 warning in WHM | cPanel/WHM | Open | Other |
| VOC-10483 | HG Jarvis: Quick Links | Something went wrong. Please try again or contact support for assistance | cPanel/WHM | Resolved competed | Other |
| VOC-10707 | Pro hosting accounts incorrectly displaying 200,000 inodes in AM | cPanel/WHM | Open | Other |
| VOC-11275 | BH/HG VPS/Dedi - Trouble managing Host Access Control (HAC) on AlmaLinux with cPanel | cPanel/WHM | Open | Other |
| VOC-12333 | HG/BH - SSL/TLS page showing errors in the cPanel | cPanel/WHM | Resolved competed | Other |
| VOC-10562 | BH/HG Jarvis: Quick Links for WHM in AM is still unavailable after cPanel license renewal | cPanel/WHM | Resolved competed | Other |
| VOC-12363 | cPanel: FTP Account creation is missing /public_html directory path | cPanel/WHM | Open | Other |
| VOC-12333 | HG/BH - SSL/TLS page showing errors in the cPanel | cPanel/WHM | Open | Other |
| VOC-12415 | P3_BH_s0055.cp.pssh.az4.atl1.eigb_INC1010626 | cPanel/WHM | Resolved competed | Other |
| VOC-12618 | BH/HG Jarvis Option to reset the cPanel password in Account Manager without using the old password. | cPanel/WHM | Open | Other |
| VOC-12862 | BH | Users missing from cPanel user files on box5178 / box5186 | cPanel/WHM | Resolved competed | Other |
| VOC-7241 | NS/DNS - Not supporting large TXT records from VPS/Dedicated servers | Domains | Tracks Needed | Other |
| VOC-7235 | DOMAINS - Not able to change nameservers - missing ip for nameserver | Domains | Tracks Needed | Other |
| VOC-7215 | Domain-less signups struggle to utilize free domain | Domains | Tracks Needed | Other |
| VOC-7208 | Google domain accounts are not able to access domain manager | Domains | Tracks Needed | Other |
| VOC-7207 | Domain Assignment- dnsadmin failed to answer a request that it accepted. at /usr/local/cpanel/Cpanel/DnsUtils/AskDnsAdmin.pm | Domains | Tracks Needed | Other |
| VOC-7201 | Domain Transfer - can_install was true but live request actually failed | Domains | In Development | Other |
| VOV-7192 | Ehost/Justhost Migrated accounts cannot manage registered domains | Domains | Tracks Needed | Other |
| VOC-7185 | Cannot purchase Domain Privacy on Bluerock | Domains | Tracks Needed | Other |
| VOC-7179 | Rename failing on /Bin/False | Domains | Tracks Needed | Other |
| VOC-7139 | Domain manager should show whether domain is hosted with Bluehost | Domains | Tracks Needed | Other |
| VOC-7132 | Provide customers their Registrar Whois info while assigning a domain name | Domains | Tracks Needed | Other |
| VOC-7097 | cPanel install failed | Found domain record belonging to a different cust_id | Domains | - | Other |
| VOC-7085 | Domains displaying as Not Verified under My Domains | Domains | Tracks Needed | Other |
| VOC-7069 | Domain Not Registered Pop-Up | Domains | Resolved competed | Other |
| VOC-7059 | Display domains with foreign characters accurately in Domain Manager | Domains | Resolve-completed | Other |
| VOC-7048 | Domain renewal email notifications are bcc'ing an old admin email | Domains | Tracks Needed | Other |
| VOC-7026 | Ability to See Pending Domain Transfer Status/State | Domains | Tracks Needed | Other |
| VOC-7020 | Add a tool in cPanel to update IPS tag for .co.uk domains | Domains | Tracks Needed | Other |
| VOC-7019 | Tool to regenerate EPP code from Domains tab | Domains | Tracks Needed | Other |
| VOC-7002 | Additional Free Domain Registration Coupon added while purchasing new domains | Domains | Tracks Needed | Other |
| VOC-6971 | Australia Customer's unable to register new Domains from Domain Only Flow | Domains | Tracks Needed | Other |
| VOC-6969 | Bluehost :: Create a Transfer Domains Tool | Domains | Tracks Needed | Other |
| VOC-6932 | Domain Registrar data display issue in Bluerock Domain Manger | Domains | Tracks Needed | Other |
| VOC-6924 | Automated email notifications showing HTML in Yahoo | Domains | Resolve-completed | Other |
| VOC-6908 | Reseller account Temp URL inaccessible | Domains | Tracks Needed | Other |
| VOC-6899 | Domain Name Registration in-app Messaging | Domains | Tracks Needed | Other |
| VOC-6898 | DNS propagation time modification | Domains | Tracks Needed | Other |
| VOC-6897 | Domain Registration Status Update email | Domains | Resplved completed | Other |
| VOC-6876 | Unassign domain failed task: Error attempting to unassign www.domain.tld | Domains | - | Other |
| VOC-6853 | Domain Registrar Transfer in Stuck Task | Domains | Tracks Needed | Other |
| VOC-6817 | Domain Manager: TLDs generate an Invalid EPP Code | Domains | - | Other |
| VOC-7329 | P3_BH_Domain Name Stuck_INC0398581 | Domains | Open | Other |
| VOC-8674 | P3_BH_Cancelled Domains Issue_INC0454623 | Domains | Open | Other |
| VOC-8814 | BH Jarvis: Account Manager Error - Unable to retrieve DNS records | Domains | Resolved completed | Other |
| VOC-8826 | Domains are allowed to be purchased even though they are registered | Domains | Open | Other |
| VOC-8840 | VPS/Dedi Renames: domain [domain name] is not authoritative | Domains | Open | Other |
| VOC-8848 | BH Jarvis: Generating EPP codes can take up to three days | Domains | Open | Other |
| A | Cannot assign Domains purchased on BH Jarvis to CPM Bluerock | Domains | Open | Other |
| VOC-8864 | Domain Manager: TLDs generate an Invalid EPP Code | Domains | Open | Other |
| VOC-8869 | BH Jarvis: Premium Domain Pricing not listed on order confirmation receipts | Domains | Open | Other |
| VOC-8897 | Domain Management page Recommended New Features | Domains | Open | Other |
| VOC-8999 | Free Domain 1st Year Coupon Code showing as expired in Cart | Domains | Open | Other |
| VOC-9813 | User Nexus data missing when purchasing/transferring (.CA, .US, .EU) Domains | Domains | Open | Other |
| VOC-9855 | BH Jarvis: Domain Transfer in Unsupported TLDs alert messaging | Domains | Open | Other |
| VOC-9929 | P3_BH_Domain search functionality_INC0705826 | Domains | Open | Other |
| VOC-9940 | BH Jarvis: Unsupported Characters in DNS records | Domains | Open | Other |
| VOC-9979 | BH Migration | Missing DNS records | Domains | Open | Other |
| VOC-9997 | BH Migration | Completed Domain Transfers during migration are missing in Jarvis Accounts | Domains | Open | Other |
| VOC-10002 | BH Migration | DNS propagation issue | Domains | Open | Other |
| VOC-10004 | BH Jarvis: Domains unable to be renewed | Domains | Open | Other |
| VOC-10015 | BH Jarvis: Domain Verification Issue | Domains | Open | Other |
| VOC-10017 | FastDomain Expiry Date not updating in Whois after Domain Renewal | Domains | Resolved completed | Other |
| VOC-10028 | BH Jarvis: Active Domains deleted from AM Domains tab | Domains | Open | Other |
| VOC-10037 | BH Jarvis: Cannot renew Domain Names in Redemption Period | Domains | Resolved completed | Other |
| VOC-10038 | BH Jarvis: Domains transferred away still appear as registered with us | Domains | Open | Other |
| VOC-10075 | P3_BH_Issue with domain AM_INC0722202 | Domains | Open | Other |
| VOC-10086 | BH Jarvis: Domain Status shows as INACTIVE in CSRT | Domains | Open | Other |
| VOC-10175 | BH Jarvis: Domains DNS routed to Parked IP Address | Domains | Resolved-Completed | Other |
| VOC-10344 | BH/HG Jarvis: NS changes automatically at the registrar when customer upgrades to VPS/ Dedi | Domains | Open | Other |
| VOC-10375 | HG Jarvis: Contact Email Replacement Form Fails when entering a domain not registered through NetSol | Domains | Resolved-Completed | Other |
| VOC-10414 | BH Jarvis - Issues with redeeming Country Code TLDs domains | Domains | Open | Other |
| VOC-10415 | DNSSEC cannot be setup/managed for domains using private nameservers | Domains | Open | Other |
| VOC-10463 | HG Jarvis: Unable to register or purchase a domain for more than 1 year via front of site and in AM | Domains | Resolved-Completed | Other |
| VOC-10518 | P3_BH_DNS Propogation Issues_INC0766508 | Domains | Open | Other |
| VOC-10536 | BH Jarvis: Ability to unassign a Domain name in AM | Domains | Resolved-Completed | Other |
| VOC-10503 | BH Migration: Billing/WhoIs verification issues caused domains to be placed in our internal account | Domains | Open | Other |
| VOC-10605 | BH Jarvis: Domain already exists in EDB as a non-deleted product instance | Domains | Open | Other |
| VOC-10608 | BH/ HG Jarvis: Private NS being accepted in AM but then Failing with Error in CSRT | Domains | Open | Other |
| VOC-10635 | HG and BH | Error when updating the Profile details in Account Manager | Domains | Resolved-Completed | Other |
| VOC-10702 | Support Hosted DNS (Edits) For When Customers Domain Names Are Not Here But the NS Point To Us | Domains | Resolved-Completed | Other |
| VOC-10717 | BH Jarvis: Domain Registered by 3rd party even it shows active in CSRT | Domains | Open | Other |
| VOC-10748 | BH/HG Jarvis: Import/Export DNS Zone file | Domains | Open | Other |
| VOC-10729 | BH/HG Jarvis: Remove Whois Privacy and DPP option for .in TLDs | Domains | Open | Other |
| VOC-11048 | Newfold - ICANN Fee Update | Domains | Open | Other |
| VOC-11090 | BH Jarvis: Customers owning Country Code TLDs need to be informed about the accurate renewal terms. | Domains | Resolved-Completed | Other |
| VOC-11228 | BH Jarvis: Ability to view detailed DNS update history | Domains | Open | Other |
| VOC-11235 | BH/HG Jarvis: DNS Record updates are not being reflected in AM unless you re-log | Domains | Open | Other |
| VOC-11243 | HG / BH: Error message when making a change in AM > Domains > ADNS editor | Domains | Resolved-Completed | Other |
| VOC-11291 | Domain renewal failures | Domains | Open | Other |
| VOC-11336 | Add Push DNS Zone button to CSRT or AM | Domains | Open | Other |
| VOC-11398 | Update the ""Deferred"" wording for Domain Renewal Charges | Domains | Open | Other |
| VOC-11436 | Automatic NameServer Updates Linked To BH_VPS_ULTI_CPANEL and BH_DEDI_STD_SSD_CPANEL | Domains | Open | Other |
| VOC-11423 | Web/HG/BH Jarvis: Customers are unable to add domain privacy: This action cannot be performed | Domains | Open | Other |
| VOC-10351 | BH/HG Jarvis: "Purchase Now" button doesn't work while registering Domain | Domains | Resolved-Completed | Other |
| VOC-11440 | Jarvis: Registering private nameservers error "Domain doesn't Exists" | Domains | Resolved-Completed | Other |
| VOC-11488 | HG/BH: ENOM Domain Renewals are failing. Payments are automatically getting refunded by the system | Domains | Resolved-cancelled | Other |
| VOC-11563 | Auth/EPP Codes Not Arriving From PL-Tools | Domains | Resolved-Completed | Other |
| VOC-11563 | Auth/EPP Codes Not Arriving From PL-Tools | Domains | Open | Other |
| VOC-11598 | Domain Transfer In restarted by wrong brand | Domains | Resolved-Completed | Other |
| VOC-11244 | The "4 hour TTL" is missing from the menu when updating it in AM > Domains > ADNS editor | Domains | Resolved-Completed | Other |
| VOC-11608 | HG/BH/Web Jarvis Brands: Domains being deleted after a successful transfer in | Domains | Open | Other |
| VOC-10733 | Ability To Add/Create DNS Glue Records | Domains | Resolved-Completed | Other |
| VOC-11683 | P3_BH_DCOM_DomPrivacyProtec_error_INC0907217 | Domains | Open | Other |
| VOC-11686 | Unable to add Domain Protect for certain country code domain extensions. | Domains | Open | Other |
| VOC-11776 | Jarvis: Add a button option to manually approve Domain transfers | Domains | Open | Other |
| VOC-11773 | Jarvis: Add a single-button option to reset DNS Zone files to default | Domains | Open | Other |
| VOC-11810 | Domains: Unable to update NS for .DE Domains | Domains | Open | Other |
| VOC-11824 | Open_P3_Jarvis_Account manager issue_INC0920837 | Domains | Resolved-Completed | Other |
| VOC-11829 | Domain Jarvis: Unable to change the nameservers to third-party nameservers | Domains | Resolved-Completed | Other |
| VOC-11848 | Jarvis - Name Server Update Issues When Pointing To Other Brands That Exist In CSRT | Domains | Resolved-Completed | Other |
| VOC-11683 | P3_BH_DCOM_DomPrivacyProtec_error_INC0907217 | Domains | Resolved-Completed | Other |
| VOC-11235 | BH/HG Jarvis: DNS Record updates are not being reflected in AM unless you re-log | Domains | Resolved-Completed | Other |
| VOC-11960 | Transfer Cancel | Domains | Open | Other |
| VOC-10833 | Customer's pending domain transfer not showing in Jarvis | Domains | Open | Other |
| VOC-11413 | Domains Jarvis - Unable to transfer domains between HG, BH and Web using same registrar | Domains | Open | Other |
| VOC-12108 | Jarvis: ADNS error - Cannot contain an asterisk directly next to characters | Domains | Resolved-Completed | Other |
| VOC-12110 | HG/BH-Jarvis | Unsupported TLD Error while initiating Domain Transfer via Account Manager | Domains | Resolved-Duplicate | Other |
| VOC-12112 | P3_BH_Domain renewal issue_INC0973211 | Domains | Resolved-Completed | Other |
| VOC-12120 | HG/BH/ Jarvis: Registrant Domain Contacts section appears greyed out in Account Manager | Domains | Resolved-Completed | Other |
| VOC-10390 | JARVIS: | Unsupported TLD Error while initiating Domain Transfer via Account Manager | Domains | Open | Other |
| VOC-12179 | Jarvis: .CA Registration Failure | Valid CPR Category Required | Domains | Resolved-Completed | Other |
| VOC-11381 | Domain Is Already Pending Transfer | Domains | Open | Other |
| VOC-12268 | "Registry Sync" for some Hostmosnter and Justhost domains in YAR throws an error. | Domains | Open | Other |
| VOC-12346 | Unable to renew.CA domains in Account Manager/CSR | Domains | Resolved-Completed | Other |
| VOC-12421 | Unable To Update ADNS records - Resulting In Errors Within Storefront | Domains | Resolved-Completed | Other |
| VOC-10558 | Error updating custom NS in AM - The Nameservers you provided do not appear to exist | Domains | Resolved-Completed | Other |
| VOC-12435 | Display transfer requirement in the section where customers request for an auth code | Domains | Open | Other |
| VOC-12443 | Jarvis : Customers receiving renewal notices for the domains that are already transferred out | Domains | Open | Other |
| VOC-12459 | Jarvis: Redesign the ADNS Bulk Edit page | Domains | Open | Other |
| VOC-8851 | Cannot assign Domains purchased on BH Jarvis to CPM Bluerock | Domains | Resolve-completed | Other |
| VOC-12130 | "BH/HG Jarvis: Domains - 'A' Record Mismatch When Using HGNS1/HGNS2 and NS1.BH/NS2.BH Nameservers" | Domains | Open | Other |
| VOC-10574 | Auth/EPP Code Request Issue | Domains | Resolved-Completed | Other |
| VOC-10574 | Auth/EPP Code Request Issue | Domains | Open | Other |
| VOC-10690 | HG Jarvis: Option in CSR to regenerate the EPP code | Domains | Resolved-Completed | Other |
| VOC-10690 | HG Jarvis: Option in CSR to regenerate the EPP code | Domains | Open | Other |
| VOC-12591 | .Name Email Forwarding | Domains | Open | Other |
| VOC-12684 | BH/HG Jarvis: The Web Forwarding feature is currently greyed out and not yet available for use | Domains | Open | Other |
| VOC-12657 | HG-BH: New Validation Rules For Domain Connections [EPMO-3011] | Domains | Open | Other |
| VOC-12796 | Domain Suspension History | Domains | Open | Other |
| VOC-12844 | Domain Privacy Option for ccTLD's during domain registration | Domains | Open | Other |
| VOC-12902 | HG-BH: Customers Confused About Free Domain Registration if Upgrading Shared Plan | Domains | Open | Other |
| VOC-11300 | Auth/EPP Code Not Arriving | Domains | Open | Other |
| VOC-12997 | BH Jarvis: Free Domain 1st Year Coupon Code issues | Domains | Open | Other |
| VOC-13096 | BH/HG: Incorrect Error Message Displayed for Unsupported Domain Extensions | Domains | Open | Other |
| VOC-13097 | BH - Feature Request for Web Forwarding or Redirect Service | Domains | Open | Other |
| VOC-13043 | P3_Multi_Domain connection issue_INC1077234 | Domains | Resolved-Completed | Other |
| VOC-13152 | ICANN Verification Email Results In Error Page | Domains | Resolved-Completed | Other |
| VOC-13247 | BH Jarvis: Domain Suspended - Resend Email Option Redirecting to Renewal Center | Domains | Open | Other |
| VOC-13244 | Co.uk Inbound Transfer Not Completing | Domains | Open | Other |
| VOC-7242 | O365 - Assigning a license fails with an error 'We were unable to...' | Email | - | Other |
| VOC-7231 | O365- Failed to retrieve the mx records status | Email | Tracks Needed | Other |
| VOC-7213 | Spamassassin failing to score emails | Email | Tracks Needed | Other |
| VOC-7162 | Customers Can Purchase Both Microsoft 365 and G Suite on one domain | Email | Tracks Needed | Other |
| VOC-7157 | DKIM/SPF Eigshell script fails | Email | Tracks Needed | Other |
| VOC-7154 | Request the Ability to Purchase G Suite on Multiple Domains | Email | Tracks Needed | Other |
| VOC-7143 | Ability to allow G Suite re-signups and account transfers | Email | Tracks Needed | Other |
| VOC-7141 | Google Workspace email pre-check during the creation | Email | Tracks Needed | Other |
| VOC-7136 | Allow customers to purchase O365 on multiple domains | Email | Tracks Needed | Other |
| VOC-7135 | Catchall Request on Shared Server | Email | Tracks Needed | Other |
| VOC-7129 | cPanel message for countries not supported during O365 sign-ups | Email | Resolved-Completed | Other |
| VOC-7126 | Disabling SpamExperts Two-Factor Authentication | Email | Tracks Needed | Other |
| VOC-7084 | Ability to reset Google Workspace user's password on BlueRock | Email | Tracks Needed | Other |
| VOC-7078 | Create an autoresponder for cases@support.bluehost.com | Email | Tracks Needed | Other |
| VOC-7076 | Sends coms when PHP versions are removed from servers | Email | Tracks Needed | Other |
| VOC-7075 | Roundcube Attachment Size Displays 512MB Max Size | Email | Resolved-Completed | Other |
| VOC-7051 | Ability to access multiple webmail accounts simultaneously | Email | Tracks Needed | Other |
| VOC-7021 | Cloud Sites - Can't add Email filter to individual User | Email | Tracks Needed | Other |
| VOC-7016 | Gmailify :: not available for this provider | Email | Tracks Needed | Other |
| VOC-7007 | Adding a disclaimer in Emails tab for the purchase of Microsoft/Office 365 | Email | Tracks Needed | Other |
| VOC-7004 | fightspamHG:: Bounces from Suspended Accounts Silently Dropped | Email | Tracks Needed | Other |
| VOC-7003 | Microsoft O365:: Office365InitialSetup_AddNewUser - Problem adding user | Email | - | Other |
| VOC-6996 | Domain name & Seats resets to default while selecting the Google Workspace billing terms | Email | Tracks Needed | Other |
| VOC-6995 | Ability to disable/deactivate email account in Email Manager in Bluerock | Email | Tracks Needed | Other |
| VOC-6975 | SpamExperts :: customers are not receiving mail | Email | Tracks Needed | Other |
| VOC-6916 | Email daily sending limit block | Email | Tracks Needed | Other |
| VOC-6915 | Bluerock cPanel tool for tracking outgoing email | Email | Tracks Needed | Other |
| VOC-6913 | Add Help articles in the Email Manage section | Email | Resolved-Completed | Other |
| VOC-6912 | Email configuration information enhancement | Email | Tracks Needed | Other |
| VOC-6909 | Microsoft O365: External users with #EXT#@domain prevents HAL reactivation | Email | Tracks Needed | Other |
| VOC-6874 | Bluerock VPS/Dedi: "Check email" button gives an error | Email | In Development | Other |
| VOC-6867 | Shared IP address listed on the UCEProtect IP blacklist | Email | Tracks Needed | Other |
| VOC-6855 | Invalid Email Storage/Quota on Shared Basic Hosting | Email | Tracks Needed | Other |
| VOC-6850 | Google Workspace login Enhancement in Email & Office Tab | Email | Tracks Needed | Other |
| VOC-6816 | Google Workspace: Failed upgrade with Transfer Token | Email | Tracks Needed | Other |
| VOC-6799 | Unable to Access cPanel Webmail Horde | Email | Tracks Needed | Other |
| VOC-6797 | P3 | BH | LEIG_Issue sending to Hotmail_INC0318478 | Email | Tracks Needed | Other |
| VOC-6796 | Google Workspace: To get started, create your administrator profile. | Email | Tracks Needed | Other |
| VOC-7262 | Bluehost SEO Tools DNS check & Email modification | Email | Open | Other |
| VOC-7284 | P3 | BH webmail login redirect_INC0390126 | Email | Open | Other |
| VOC-7295 | Unable to view logs within the SpamExperts Dashboard | Email | Open | Other |
| VOC-7298 | P4_BH_Email bounceback issue_INC0393835 | Email | Open | Other |
| VOC-7327 | P3_LEIG_SMTP Alerts_INC0397288 | Email | Open | Other |
| VOC-7334 | Mac Mail Initial Setup: Could not verify User/Password | Email | Open | Other |
| VOC-8772 | P4_BH_Phishing campaign_INC0506714 | Email | Open | Other |
| VOC-8847 | Multiple Issues With Office 365 Services | Microsoft O365 | Open | Other |
| VOC-8932 | Issues with Microsoft Teams App and Browser URL | Microsoft O365 | Open | Other |
| VOC-8941 | Cloudmark Outbound Email Filtering Launch | Email | RESOLVED-COMPLETED | Other |
| VOC-8957 | Email/DNS Tools: Created branded internal tools to assist with email/dns call drivers | Email | RESOLVED-COMPLETED | Other |
| VOC-8966 | Missing Contacts in RoundCube after cPanel version 110 update | Email | RESOLVED-COMPLETED | Other |
| VOC-9057 | Unable to send email to Gmail from Hostmonster account | Email | RESOLVED-COMPLETED | Other |
| VOC-9063 | OX Cloud - Two Factor Authentication For Mail Clients | Email | RESOLVED-COMPLETED | Other |
| VOC-9107 | P3_HG BH_SMTP Error on Shared Box_INC0660603 | Email | Open | Other |
| VOC-9107 | P3_HG BH_SMTP Error on Shared Box_INC0660603 | Email | Open | Other |
| VOC-9125 | Professional Email and Professional Email Plus (OX Cloud Email) | Email | Open | Other |
| VOC-9126 | Customers not receiving NDRs since Cloudmark Migration | Email | RESOLVED-COMPLETED | Other |
| VOC-9128 | BH Jarvis: Professional Email Free Trial (OX Cloud Email) | Email | Open | Other |
| VOC-9801 | Issues with Adding Signature To OX Cloud Email | Email | Open | Other |
| VOC-9823 | OX Cloud Email Under BlueHost Not Auto-Adding The Correct Set of MX Records | Email | RESOLVED-COMPLETED | Other |
| VOC-9851 | P3_BH_SpamExperts inaccessible_INC0691071 | Email | Open | Other |
| VOC-9858 | BH Jarvis: New FOS Webmail login experience | Email | RESOLVED-COMPLETED | Other |
| VOC-9933 | Error: Failed To Load Messages - OX Cloud Webmail Filter Searching Problems | Email | RESOLVED-COMPLETED | Other |
| VOC-9960 | BH Migration | VPS/Dedi SpamExperts 'Server Email' SSO Link | Email | Open | Other |
| VOC-9993 | BH Jarvis: SpamExperts Dashboard inaccessible | Email | RESOLVED-COMPLETED | Other |
| VOC-10039 | Unauthorized Email Forwarders (Email Forwarders Set Up, But Not By The Customer/Company) | Email | Open | Other |
| VOC-10054 | BH Jarvis: Purchase Additional Pro or Pro+ mailboxes link redirects to 404 page | Email | Open | Other |
| VOC-10055 | BH Jarvis: Incorrect mailbox details on the Professional Plus upgrade screen. | Email | Open | Other |
| VOC-10064 | BH Jarvis: Pro or Pro+ Additional Storage 50 GB is not allocated to Emailboxes | Email | Open | Other |
| VOC-10073 | BH Jarvis: Constant Contact dashboard inaccessible | Email | Open | Other |
| VOC-10107 | Ox Cloud - Signature Not Working on Chrome | Email | Open | Other |
| VOC-10283 | TEST - DO NOT TRACK | Email | Open | Other |
| VOC-10405 | OX Cloud Calendar Unable To Connect Through iPhone (IOS) | Email | Open | Other |
| VOC-10423 | Error: An error occurred inside the server which prevented it from fulfilling the request - OX Cloud | Email | Open | Other |
| VOC-10428 | P3_LWeb BH_ OX send Error_INC0752930 | Email | Open | Other |
| VOC-8984 | External Domains Not Usable In New Email Interface | Email | Open | Other |
| VOC-10397 | Outbound/SMTP/Sending Latency on OX Cloud | Email | Open | Other |
| VOC-10496 | 2024 Gmail-Yahoo New Email Authentication Requirements | Email | Open | Other |
| VOC-10543 | Newly created mailboxes are not provisioning to their right brands. | Email | Open | Other |
| VOC-10559 | BH Jarvis: Professional email/OX Cloud password requirements | Email | Open | Other |
| VOC-10627 | Form Submissions Not Arriving That Route Through Proof Point To OX Cloud (Filtered by Vade) | Email | Open | Other |
| VOC-10803 | P3_NS BH_Issue with reset paslink_INC0798474 | Email | Open | Other |
| VOC-10847 | OXC Sending Issues (Latency In Arriving) | Email | Resolved-completed | Other |
| VOC-11017 | OXC - Error - The Provided Login Data To Access Mail Server Netsol-Imap-Oxcs-Hostingplatform.com | Email | Open | Other |
| VOC-11170 | HG/BH Jarvis: Email bounce back issue_INC0837541 | Email | Resolved-completed | Other |
| VOC-11271 | Request to include a notification about restricted usernames in the Professional email interface. | Email | Open | Other |
| VOC-11395 | OXC/BH - Auto Forwarding Is Not Arriving To Recipient(s) | Email | Resolved-completed | Other |
| VOC-11309 | Password Reset Links Not Arriving To Email Address | Email | Resolved-completed | Other |
| VOC-11480 | BH O365: Unable to end the reseller relationship of active/suspended subscription | Microsoft O366 | Open | Other |
| VOC-11591 | OX Cloud - Webmail/Email Issues - Signin Issues | Email | Resolved-completed | Other |
| VOC-11758 | BH Jarvis: Professional Email (OX Cloud) fulfillment issues | Email | Open | Other |
| VOC-11833 | BH/HG Jarvis: Sent emails are rejected with bounce "message rejected AUP#SNDR" | Email | Resolved-completed | Other |
| VOC-11871 | Jarvis: Domain is not eligible for Titan Pro Email Service | Email | Open | Other |
| VOC-11945 | BH Jarvis - OX Cloud - No Option To Configure Professional Email | Email | Open | Other |
| VOC-11986 | OX Cloud Email Delivery Issues | Email | Open | Other |
| VOC-10066 | Unable to access O365 Users and Licenses from O365 partner center using specific tenants | Microsoft O365 | Resolved-completed | Other |
| VOC-9959 | Microsoft O365 upgrades/downgrades. | Microsoft O365 | Resolved-completed | Other |
| VOC-9957 | Account's HAL link in CSR Tools it will not show the HAL addon for O365 | Microsoft O365 | Resolved-completed | Other |
| VOC-12016 | Known Issues: 10/9/2024 Google Workspace Launch | Email | Open | Other |
| VOC-12029 | OXC Email - AutoForwarding Issues To Yahoo Hosted Emails | Email | Resolved-completed | Other |
| VOC-11318 | An Error Occurred Inside Server - When Using Custom Names That Include a Comma and Special Character | Email | Open | Other |
| VOC-12187 | Microsoft Sending Issues To OX Cloud (Error/Bounce: 451 4.4.0 Security Status Renegotiate) | Email | Resolved-completed | Other |
| VOC-12238 | HG-BH Email - Mailman users getting flagged by CloudMark for spam_ip_daily | Email | Open | Other |
| VOC-12309 | OXC Email Unable To Send Mail To .MIL Recipients - 407 Error | Email | Open | Other |
| VOC-12398 | OXC Sending Error: 'The Mail Draft Could Not Be Found On The Server. | Email | Resolved-completed | Other |
| VOC-12464 | OXC Cloud - Content Transfer Tool Request | Email | Open | Other |
| VOC-12490 | OX Cloud - Individual Email Deletions From Trash Repopulates/Returns To Trash | Email | Open | Other |
| VOC-12475 | BH Cloud: OX Cloud/Pro Email MX records aren't creating | Email | Resolved-completed | Other |
| VOC-12533 | BH Jarvis: Http failure error while accessing Webmail via Bluehost website. | Email | Resolved-completed | Other |
| VOC-12534 | OXC - Receiving Latency | Email | Resolved-completed | Other |
| VOC-12548 | BH - Webmail login from bluehost.com Loading Unsecured Warning | Email | Open | Other |
| VOC-12591 | HG-BH | cPanel Email link removed from Side Navigation Menu (INFO-278) | Email | Open | Other |
| VOC-12490 | OX Cloud - Individual Email Deletions From Trash Repopulates/Returns To Trash | Email | Resolved-completed | Other |
| VOC-12592 | Unable To Create OX Email (On Premise) - We're Are Sorry, No DNS Hosting In This Account | Email | Open | Other |
| VOC-12655 | BH/HG Jarvis: SPF record showing incorrect IP address under "Email Deliverability" | Email | Open | Other |
| VOC-12693 | OXC Webmail Is Down - Server Unreachable Error(s) | Email | Resolved-completed | Other |
| VOC-11724 | BH/HG: Phishing Emails | Email | Open | Other |
| VOC-12716 | OXC - Unable To Reset Password From Account Manager - Something Went Wrong Error | Email | Resolved-completed | Other |
| VOC-11871 | Jarvis: Domain is not eligible for Titan Pro Email Service | Email | Open | Other |
| VOC-11513 | l | Email | Open | Other |
| VOC-12863 | BH-HG | Customers needing to set MX records for cPanel Email | Email | Open | Other |
| VOC-12655 | BH/HG Jarvis: SPF record showing incorrect IP address under "Email Deliverability" | Email | Open | Other |
| VOC-12855 | CPM: JustHost, FastDomain, and HostMonster Marketing Add-on page allows purchase of O365 | Email | Resolved-completed | Other |
| VOC-12880 | OX Cloud - Mail Latency (Receiving) - Possible Errors (Webmail/Mail Client) | Email | Resolved-completed | Other |
| VOC-12900 | OXC - Signature Issues (Errors/Not Displaying) | Email | Resolved-completed | Other |
| VOC-12608 | OX Cloud - Incorrect SPF Record Displayed In Storefront | Email | Open | Other |
| VOC-12917 | Jarvis: Google workspace - Alternate email may not be on account domain | Email | Open | Other |
| VOC-12914 | OXC - Bounce Backs For Emails That Customer Didn't Send | Email | Open | Other |
| VOC-12932 | OXC - Outlook Connection Issues (Mainly POP3 Accounts) | Email | Resolved-completed | Other |
| VOC-12946 | Jarvis: Customers receiving incorrect email notifications when adding a recovery email | Email | Open | Other |
| VOC-12951 | No option to decrease GWS seat before term end | Email | Open | Other |
| VOC-12962 | OXC - Intermittent Send/Receive Latency | Email | Resolved-completed | Other |
| VOC-10723 | One Click Option To Bulk Delete Emails In OX Cloud | Email | Resolved-completed | Other |
| VOC-13103 | BH Jarvis | OX Cloud: Unable to add users to existing subscription | Email | Open | Other |
| VOC-13103 | BH Jarvis | OX Cloud: Unable to add users to existing subscription | Email | Open | Other |
| VOC-13162 | Unable to create the Professional email - Titan | Email | Open | Other |
| VOC-13169 | Titan Email - Cannot connect to Email client - Allow Third Party Apps | Email | Open | Other |
| VOC-13218 | P3_BH_SpamExpert Blocked_INC1098863 | Email | Resolved-completed | Other |
| VOC-10621 | Fraud Login Lock | Fraud | Resolved-completed | Other |
| VOC-10079 | P3_BH_Critical Domain change_INC0722407 | Fraud | Open | Other |
| VOC-11396 | CSRT: Add Abuse Login lock to user details page | Fraud | Resolved-completed | Other |
| VOC-11214 | Track bad actors seeking assistance with merging user IDs | Fraud | Open | Other |
| VOC-11212 | P5_AbuseFraud Merged Accts_INC0846865 | Fraud | Open | Other |
| VOC-11961 | HG Checkouts: New **SIFT** screening General Issues | Fraud | Open | Other |
| VOC-12532 | Tracking: Customers Flagged as "Fraud" During Onboarding | Fraud | Open | Other |
| VOC-7250 | Google Workspace: Transfer from BH to Google | Google Workspace | Tracks Needed | Other |
| VOC-7260 | Google Workspace: Status: failed_create, Unable to create workspace account | Google Workspace | Open | Other |
| VOC-7296 | Cannot purchase Google Workspace for Unassigned Domains | Google Workspace | Open | Other |
| VOC-7299 | Google Workspace transaction # notes to display the customer purchasing IP | Google Workspace | Open | Other |
| VOC-7344 | Google workspace: Clicking the Manage page returns an error | Google Workspace | Open | Other |
| VOC-8685 | Google Reseller Accounts Login Issues | Google Workspace | Open | Other |
| VOC-8829 | Google Work Space: Unable to upgrade/downgrade | Google Workspace | Open | Other |
| VOC-8978 | BH Jarvis: Google Workspace provisioning errors without active hosting | Google Workspace | Open | Other |
| VOC-8979 | BH Jarvis: Ability to use Google Workspace on a Domain Holding account | Google Workspace | Open | Other |
| VOC-9113 | Cannot create new GWS users with 6 characters in length | Google Workspace | Open | Other |
| VOC-9836 | Cannot setup Google Workspace - Product Code Required | Google Workspace | Open | Other |
| VOC-10435 | BH Jarvis: AM not listing Google Workspace users | Google Workspace | Open | Other |
| VOC-10538 | BH Jarvis: Third party domain doesn't qualify for Google Workspace | Google Workspace | Open | Other |
| VOC-10316 | BH/HG Jarvis: Unable to setup users in Google Workspace | Google Workspace | Resolved-completed | Other |
| VOC-11237 | Add Google Workspace Plan as a column in the Users section | Google Workspace | Open | Other |
| VOC-11310 | CPM: Google Workspace status stuck in pending_renew | Google Workspace | Open | Other |
| VOC-12044 | Jarvis: New Google Transfer Process | Google Workspace | Open | Other |
| VOC-10941 | Jarvis | Unable to setup Google Workspace mailbox - Postal Code is Invalid | Google Workspace | Resolved-completed | Other |
| VOC-13119 | Google WorkSpace Deleted In Vendor But Not CSRT | Google Workspace | Open | Other |
| VOC-7312 | P4_LEIG_Acct Renewal Issues_INC0396021 | Hosting | Open | Other |
| VOC-7316 | Hostmonster Accounts won't restore after completed payment | Hosting | Open | Other |
| VOC-7349 | New Hosting Signup issues with "Use a domain you own" | Hosting | Open | Other |
| VOC-8849 | P3_BH_WP_Issue_INC0571774 | Hosting | Open | Other |
| VOC-8884 | Failed cPanel installs: We should finish it out (or clear it) and set the password | Hosting | Resolved-completed | Other |
| VOC-8913 | BH Jarvis: Free CDN failing to propagate on Hosting plans | Hosting | Open | Other |
| VOC-8927 | Failed cPanel Installs: We are restoring a hosting account that is not deleted | Hosting | Resolved-completed | Other |
| VOC-8926 | Locating accounts by Domain Names not registered in BH Jarvis | Hosting | Resolved-completed | Other |
| VOC-8981 | Customers on Jarvis do not have the ability to enable to disable Cloudflare. | Hosting | Open | Other |
| VOC-8998 | Restrictions for .htaccess files over 512kb | Hosting | Resolved-completed | Other |
| VOC-9900 | P3_BH_Hosting tab issue_INC0698424 | Hosting | Open | Other |
| VOC-9942 | BH Jarvis: Use a Temporary Domain option not working for migrated accounts | Hosting | Open | Other |
| VOC-9948 | BH Migration | WP Hosting shows 1 max site, should be unlimited | Hosting | Open | Other |
| VOC-9953 | BH Migration | Error when launching Hosting Upgrade | Hosting | Open | Other |
| VOC-9975 | BH Jarvis: Multiple SpamExpert products on one account | Hosting | Open | Other |
| VOC-9996 | BH Jarvis: AM - Hosting page missing the Upgrade Plan link | Hosting | Open | Other |
| VOC-10012 | BH Jarvis: Weebly builder can't be accessed | Hosting | Open | Other |
| VOC-10024 | BH Jarvis: Site builder can't be accessed | Hosting | Open | Other |
| VOC-10060 | BH Jarvis: AM shows no Hosting Packages to select | Hosting | Resolved-completed | Other |
| VOC-10085 | BH Jarvis: Hosting MFE - Advanced DNS Editor redirects to 404 error page | Hosting | Resolved-completed | Other |
| VOC-10093 | BH Migration | Cannot manage Hosting in Maestro dashboard | Hosting | Open | Other |
| VOC-10116 | Ability to Restore deleted Jarvis hosting accounts in CSRT | Hosting | Open | Other |
| VOC-10282 | BH/HG Jarvis: Site Limits Not Enforced by UI | Hosting | Open | Other |
| VOC-10284 | BH Jarvis: Hosting MFE Tab - Something went wrong! Please try again later | Hosting | Open | Other |
| VOC-10313 | BH/HG Jarvis: IP Address not showing under Account Manager | Hosting | Open | Other |
| VOC-10442 | BH Jarvis: File Manager Shows Hidden Files | Hosting | Open | Other |
| VOC-10506 | P2_BH_Hosting Tab Issue_INC0765214 | Hosting | Open | Other |
| VOC-10565 | BH Jarvis: Add permanent message under the User ID form | Hosting | Open | Other |
| VOC-10566 | BH Jarvis: Modify the Forgot Password FOS link | Hosting | Resolved-completed | Other |
| VOC-10580 | Domain is unavailable error when not registering a domain during shared hosting purchase | Hosting | Open | Other |
| VOC-10579 | BH Jarvis: No Data Found - no user found for username | Hosting | Open | Other |
| VOC-10597 | BH Jarvis: Advertised Site Limit for Pro is 5, Should Be 10 | Hosting | Open | Other |
| VOC-10596 | BH Jarvis: Allow Domain Transfer on Hosting Purchase | Hosting | Open | Other |
| VOC-10595 | BH Jarvis: Punycode format lost when using a domain I already own | Hosting | Open | Other |
| VOC-10594 | BH Jarvis: Unicode characters stripped from domain name during hosting purchase | Hosting | Open | Other |
| upgrade | Newly purchased customer accounts that have exceeded storage limits are being auto-upgraded . | Hosting | Open | Other |
| VOC-10682 | BH Jarvis: HAL: Install WordPress Error - Database Maximum Allotment | Hosting | Open | Other |
| VOC-10683 | BH Jarvis: Scalable Shared Transition Existing Customers Plan | Hosting | Open | Other |
| VOC-10705 | BH Jarvis: HAL: Install WordPress Error - Exceeded max subdomains | Hosting | Open | Other |
| VOC-10706 | BH Jarvis: HAL: Install WordPress Error - subdomain - failed to create dir | Hosting | Open | Other |
| VOC-10714 | BH Cloud: WP "Edit Site" SSO redirects to login to WordPress.com | Hosting | Open | Other |
| VOC-10715 | BH Cloud: Manage PhpMyAdmin button - "Something went wrong." | Hosting | Open | Other |
| VOC-10716 | BH Cloud: Utilizing Custom Database Prefixes causes errors | Hosting | Open | Other |
| VOC-10734 | BH/HG Jarvis: Historical Invoice History Update | Hosting | Resolved-Completed | Other |
| VOC-10735 | BH Cloud: Websites display an unsecure screen when using www. in the URL | Hosting | Open | Other |
| VOC-10739 | BH Jarvis: HAL: Install WordPress Error - No site found at given docroot! | Hosting | Open | Other |
| VOC-10740 | BH/HG Jarvis: Disable cPanel Sitejet Builder on Shared Hosting | Hosting | Open | Other |
| VOC-10769 | BH/HG: New Domain Transfer Out Experience | Hosting | Open | Other |
| VOC-10798 | BH/HG Jarvis: Disk Storage Usage Notifications | Hosting | Open | Other |
| VOC-10799 | BH/HG Jarvis: CPU Usage Notifications | Hosting | Open | Other |
| VOC-10800 | BH/HG Jarvis: Service Restrictions Notifications | Hosting | Open | Other |
| VOC-10961 | Purchase Flow at BH doesn't throw an error when incorrect email address is entered | Hosting | Open | Other |
| VOC-10994 | BH Jarvis: AM | An error has occurred while setting up your hosting | Hosting | Resolved-Completed | Other |
| VOC-10992 | Russian Telecoms Regulator Blocked Websites Including Netsol, HostGator and Bluehost | Hosting | Open | Other |
| VOC-11045 | BH Cloud: Ability to use WWW in a website home and site URL | Hosting | Open | Other |
| VOC-11096 | cPanel package Hosting-41s, Hosting-42s, Hosting-43s limited to 100 email accounts | Hosting | Resolved-Completed | Other |
| VOC-11115 | BH Jarvis: Delete domain icon error on Domain FOS Purchase Flow | Hosting | Open | Other |
| VOC-11138 | BH/HG Updated Shared Hosting Package specs are correct in AM but not reflecting correctly in cPanel | Hosting | Open | Other |
| VOC-11409 | BH/HG Jarvis Hosting Packages Stuck_INC0875843 | Hosting | Resolved-Completed | Other |
| VOC-10848 | BH/HG Jarvis: Getting error message in AM when trying to change domain for temporary site url | Hosting | Resolved-Completed | Other |
| VOC-11467 | HG/BH Jarvis: Disk Space is showing UNLIMITED on the hosting package that's for renewal in AM | Hosting | Resolved-Completed | Other |
| VOC-11558 | HG-BH Jarvis - Hosting Package Mismatch - CSRT Product List and HAL. | Hosting | Resolved-Completed | Other |
| VOC-11082 | Scalable Shared :: Oversize Plan Customers unable to delete files when over disk quota | Hosting | Open | Other |
| VOC-11589 | BH Jarvis: Website is not listed in AM and HAL is displaying site status as ""orphaned_DB" | Hosting | Open | Other |
| VOC-11603 | HG Jarvis: Disk Usage is showing 0.00GB in Account Manager | Hosting | Open | Other |
| VOC-11643 | BH: Shared Hosting Packages Start Provisioning on Alma 9/ NVMe Servers | Hosting | Open | Other |
| VOC-11662 | Add total cost of 3-year term intro price and renewal price on FOS Hosting features | Hosting | Open | Other |
| VOC-10684 | BH/HG Jarvis: HG Scalable Shared Hosting Upgrades | Hosting | Open | Other |
| VOC-10060 | AM| Hosting tab missing due to nonpayment/invalid chars in wallet | Hosting | Resolved-completed | Other |
| VOC-11687 | BH Jarvis: Change URL of addon website assigns the domain as parked | Hosting | Open | Other |
| VOC-11723 | BH-HG Scalable Shared Customer's Upgraded To Lower Limit Than Being Utilized | Hosting | Resolved-completed | Other |
| VOC-11745 | Customers receiving invalid emails about disk space at full utilization | Hosting | Open | Other |
| VOC-11775 | Jarvis: Canceling Hosting should automatically remove associated Addons | Hosting | Open | Other |
| VOC-11772 | Jarvis: Customers who had Hosting Auto-Renew turned off were still charged | Hosting | Open | Other |
| VOC-11905 | BH Cloud: Home and Site URL Updating issues | Hosting | Open | Other |
| VOC-11915 | HG-BH Scalable Shared - Monthly Hosting Plan Customers NOT receiving size limit notifications | Hosting | Open | Other |
| VOC-11917 | HG-BH - MySQL configuration is being overwritten by the hal addon/ domain services | Hosting | Open | Other |
| VOC-10973 | HG/BH: Customers are requesting MySQL 8.0 for their server | Hosting | Open | Other |
| VOC-11936 | P4_BH_CG Exceed storage limit_INC0944008 | Hosting | Resolved completed | Other |
| VOC-10884 | AM | All Brands | Update formatting on the email mask for Sift challenges | Hosting | Open | Other |
| VOC-11988 | P3_BH HG_HAL_Hosting tab issue_INC0954493 | Hosting | Resolved-completed | Other |
| VOC-12058 | BH/HG Jarvis: Change Site URL failed - Domain not connected | Hosting | Resolved-completed | Other |
| VOC-12061 | HM-JH Purchase-Renewal Error due to Back Reference in HAL missing | Hosting | Resolved-completed | Other |
| VOC-10795 | HG/BH: WordPress 6.7 Released 11-12-2024 - General Tracking | Hosting | Open | Other |
| VOC-12324 | P3_BH_HFE Integration Issues_INC0996449 | Hosting | Resolved-completed | Other |
| VOC-12351 | HG-BH: TOS/MySQL - Customer's Being Suspended Due to Oversize Database | Hosting | Open | Other |
| VOC-12368 | IonCube Loader is not pre-installed in the Alma Linux 9 servers. | Hosting | Open | Other |
| VOC-10564 | BH/HG Jarvis: Shared Hosting renewal price showing legacy pricing | Hosting | Open | Other |
| VOC-12515 | BH/HG Jarvis: Change PHP version in MFE only available for some sites | Hosting | Open | Other |
| VOC-12531 | P2_BH HG_AM Quicklinks_cPanel_Iss_INC1027498 | Hosting | Resolved-completed | Other |
| VOC-12544 | BH Cloud: Jetpack fails to provision in HAL | Hosting | Open | Other |
| VOC-12685 | Cloudflare Failing to Enable by Default With New Hosting Signup | Hosting | Open | Other |
| VOC-12686 | 403 Forbidden Error Due to Multiple A records | Hosting | Open | Other |
| VOC-12696 | BH/HG Jarvis: CodeGuard - Hosting MFE shows backups online, but are Disabled | Hosting | Resolved-completed | Other |
| VOC-12734 | BH - Oracle Cloud Implementation for New Shared Customers | Hosting | Open | Other |
| VOC-12766 | BH Destiny: Visitor Analytics "View Full Metrics" gives error | Hosting | Resolved-completed | Other |
| VOC-12768 | BH/HG Jarvis: CodeGuard Should Automatically Detect Database Name/Config Changes | Hosting | Open | Other |
| VOC-12800 | Jarvis: Hosting packages in CSRT are not displaying the main domain on the product page | Hosting | Open | Other |
| VOC-12827 | Jarvis: New Destiny Features - Directory Privacy | Hosting | Open | Other |
| VOC-12767 | BH Jarvis: Creation of Two New Hosting Packages - Content Creator and Commerce | Hosting | Open | Other |
| VOC-12845 | BH | WP Solutions Addon Bundle for Cloud Packages / Can Purchase Up to 100 licenses for ALL Hosting | Hosting | Open | Other |
| VOC-12984 | OCI Shared Hosting Provisions in Phoenix, Arizona | Hosting | Open | Other |
| VOC-13044 | BH/HG Jarvis: Hosting MFE "Users" section is returning an error: "Server Error. Please try again" | Hosting | Open | Other |
| VOC-13085 | BH:: HostMonster/JustHost NS Change | Hosting | Open | Other |
| VOC-13114 | BH Cloud: Add Confirmation Prompt Before Deleting Addons in HAL | Hosting | Open | Other |
| VOC-13154 | BH - Oracle Cloud Implementation for New VPS Hosting and Dedicated Server Customers | Hosting | Open | Other |
| VOC-8805 | Cannot move Main Domains from deleted CPM accounts to BH Jarvis | cPanel/WHM | Open | Other |
| VOC-8798 | Jarvis: Domain Private Registration purchasing issues | Billing | Open | Other |
| VOC-8803 | Jarvis: cPanel fails to uninstall | cPanel/WHM | Open | Other |
| VOC-8800 | Jarvis: Trusted Phone Number Error for international phone numbers | cPanel/WHM | Open | Other |
| VOC-8799 | Jarvis: Add User ID to login screen for first-time login | cPanel/WHM | Open | Other |
| VOC-8797 | Jarvis: WP Site URL setup not finishing on some sites | WordPress | Open | Other |
| VOC-8773 | Support: Track Jarvis interactions/contacts only | Account | Open | Other |
| VOC-8821 | BH Jarvis: Glowtouch office - We were unable to process your transaction | Billing | Open | Other |
| VOC-8814 | BH Jarvis: Account Manager Error - Unable to retrieve DNS records | Domains | Open | Other |
| VOC-8861 | BH Jarvis: Redesign the Manage Advanced DNS Records page | Account | Open | Other |
| VOC-8852 | BH Jarvis: Can't Redeem Codeguard Credit | Billing | Open | Other |
| VOC-8848 | BH Jarvis: Generating EPP codes can take up to three days | Domains | Open | Other |
| VOC-8845 | BH Jarvis: Domain Name page displaying 404 Not Found | Account | Open | Other |
| VOC-8842 | BH Jarvis: Ability to term change or downgrade Hosting Packages | Billing | Open | Other |
| VOC-8838 | BH Jarvis hosting packages: Display REFUND button within first 30 days | Billing | Open | Other |
| VOC-8825 | BH Jarvis: Cannot add a New Site after deleting the original site | WordPress | Open | Other |
| VOC-8851 | Cannot assign Domains purchased on BH Jarvis to CPM Bluerock | Domains | Open | Other |
| VOC-8855 | P4_BH_WP Hosting package stuck_INC0575141 | Billing | Open | Other |
| VOC-8863 | BH Jarvis: Option to pay with PayPal is not being presented | Billing | Open | Other |
| VOC-8869 | BH Jarvis: Premium Domain Pricing not listed on order confirmation receipts | Domains | Open | Other |
| VOC-8872 | P4_BH Jarvis_Account Processing_INC0580823 | Billing | Open | Other |
| VOC-8879 | P3_BH Jarvis VPS_WHM control panel inaccessible_INC0585138 | VPS/DEDI | Open | Other |
| VOC-8889 | BH Jarvis: Choice Plus Package - Customers cannot Add New Sites | WordPress | Open | Other |
| VOC-8894 | BH Jarvis: Customers are unable to change the WP URL of the site | WordPress | Open | Other |
| VOC-8895 | BH Jarvis: Pending URL change stuck on Basic Hosting Accounts | WordPress | Open | Other |
| VOC-8905 | BH Jarvis: Initial WordPress installs failing to complete | WordPress | Open | Other |
| VOC-8913 | BH Jarvis: Free CDN failing to propagate on Hosting plans | Hosting | Open | Other |
| VOC-8926 | Locating accounts by Domain Names not registered in BH Jarvis | Hosting | Open | Other |
| VOC-8838 | BH Jarvis hosting packages: Display REFUND button within first 30 days | Billing | Open | Other |
| VOC-8953 | BH Jarvis: SFTP/SSH connectivity using the cPanel username | cPanel/WHM | Open | Other |
| VOC-8951 | BH Jarvis: VPS/Dedi - ns1.bluehost.com and ns2.bluehost.com don't propagate | VPS/DEDI | Open | Other |
| VOC-8961 | Track BH Jarvis processed Refunds/Cancellations | Billing | Open | Other |
| VOC-8949 | ns1/ns2.bluehost.com name servers do not work on VPS/Dedi in Jarvis | VPS/DEDI | Open | Other |
| VOC-8967 | BH Jarvis: Customers cannot manage CodeGuard Backups | Tools | Open | Other |
| VOC-8970 | DNS not propagating that has DNSSEC in WHOIS with DNSSEC disabled in BH Jarvis | DNSSEC | Open | Other |
| VOC-8978 | BH Jarvis: Google Workspace provisioning errors without active hosting | Google Workspace | Open | Other |
| VOC-8981 | Customers on Jarvis do not have the ability to enable to disable Cloudflare. | Hosting | Open | Other |
| VOC-9128 | BH Jarvis: Professional Email Free Trial (OX Cloud Email) | Email | Open | Other |
| VOC-9821 | BH Jarvis: New MFE WordPress Site experience | WordPress | Open | Other |
| VOC-9839 | BH Jarvis: Trusted Phone Number Error for international phone numbers | Account | Open | Other |
| VOC-9854 | BH Jarvis: Update AM WP Plus Hosting package to reflect 2 Websites | Account | Open | Other |
| VOC-9855 | BH Jarvis: Domain Transfer in Unsupported TLDs alert messaging | Domains | Open | Other |
| VOC-9819 | BH Jarvis: Account Recovery Process - PER/CER Forms | Ownership | Open | Other |
| VOC-9125 | Professional Email and Professional Email Plus (OX Cloud Email) | Email | Open | Other |
| VOC-9059 | BH Jarvis: Site URL Taken: There is already a site at the domain name | WordPress | Open | Other |
| VOC-9979 | BH Migration | Missing DNS records | Domains | Open | Other |
| VOC-9984 | BH Jarvis: cPanel Email Left Nav link doesn't function | Account | Open | Other |
| VOC-9975 | BH Jarvis: Multiple SpamExpert products on one account | Hosting | Open | Other |
| VOC-9981 | BH Jarvis: Hosting Pkg Upgrades showing incorrect price in Cart | Billing | Open | Other |
| VOC-9978 | BH Migrated Jarvis: Hosting tab in Account Manager shows error for random customers only. | Account | Open | Other |
| VOC-9944 | BH Jarvis: Hosting tab in Account Manager shows error for migrated accounts | Migrations | Open | Other |
| VOC-9954 | BH Jarvis: USA customers are getting error while updating the trusted phone number. | Account | Open | Other |
| VOC-9938 | BH Jarvis: New VPS/Dedi Hosting Packages don't show after purchase | VPS/DEDI | Open | Other |
| VOC-9942 | BH Jarvis: Use a Temporary Domain option not working for migrated accounts | Hosting | Open | Other |
| VOC-9941 | BH Jarvis: Error Thrown on CodeGuard Backup Creation but Backup is Created | Account | Open | Other |
| VOC-9923 | BH Jarvis: AM showing "Ready to Setup" alerts for Privacy Plus on Migrated accounts | Account | Open | Other |
| VOC-9939 | BH Jarvis: cPanel Contact Email not set | SSL/Security | Open | Other |
| VOC-9940 | BH Jarvis: Unsupported Characters in DNS records | Domains | Open | Other |
| VOC-9989 | BH Jarvis: Hosting Pkg Renewals showing incorrect price in Cart | Billing | Open | Other |
| VOC-9991 | BH Jarvis: AM - Manage SEO Tools Start loads 404 error | Account | Open | Other |
| VOC-9993 | BH Jarvis: SpamExperts Dashboard inaccessible | Email | Open | Other |
| VOC-9995 | BH Jarvis: WordPress sites displaying "Installation Failed" | WordPress | Open | Other |
| VOC-9996 | BH Jarvis: AM - Hosting page missing the Upgrade Plan link | Hosting | Open | Other |
| VOC-10004 | BH Jarvis: Domains unable to be renewed | Domains | Open | Other |
| VOC-10012 | BH Jarvis: Weebly builder can't be accessed | Hosting | Open | Other |
| VOC-10015 | BH Jarvis: Domain Verification Issue | Domains | Open | Other |
| VOC-10018 | BH Jarvis: Domain Name Status shows as INACTIVE in CSRT | cPanel/WHM | Open | Other |
| VOC-10022 | BH Jarvis: VPS/Dedi - Add cPanel SSO link to Quick Links in AM | VPS/DEDI | Open | Other |
| VOC-10024 | BH Jarvis: Site builder can't be accessed | Hosting | Open | Other |
| VOC-10028 | BH Jarvis: Active Domains deleted from AM Domains tab | Domains | Open | Other |
| VOC-10036 | BH Jarvis: Move Domains from one account to another | Account | Open | Other |
| VOC-10037 | BH Jarvis: Cannot renew Domain Names in Redemption Period | Domains | Open | Other |
| VOC-10038 | BH Jarvis: Domains transferred away still appear as registered with us | Domains | Open | Other |
| VOC-10054 | BH Jarvis: Purchase Additional Pro or Pro+ mailboxes link redirects to 404 page | Email | Open | Other |
| VOC-10055 | BH Jarvis: Incorrect mailbox details on the Professional Plus upgrade screen. | Email | Open | Other |
| VOC-10056 | BH Jarvis: Invalid password error when updating My Profile contact info | Account | Open | Other |
| VOC-10064 | BH Jarvis: Pro or Pro+ Additional Storage 50 GB is not allocated to Emailboxes | Email | Open | Other |
| VOC-10060 | BH Jarvis: AM shows no Hosting Packages to select | Hosting | Open | Other |
| VOC-10069 | BH Jarvis: Can't purchase SSL for hosted domain when registered with a third-party | Billing | Open | Other |
| VOC-10073 | BH Jarvis: Constant Contact dashboard inaccessible | Email | Open | Other |
| VOC-10074 | BH Jarvis: Customers request to change their website Folder Names | cPanel/WHM | Open | Other |
| VOC-10077 | BH Jarvis: Purchase Sitelock Plan attached to incorrect Domain/Website | Billing | Open | Other |
| VOC-10082 | BH Jarvis: VPS Hosting page missing the Upgrade Plan link | VPS/DEDI | Open | Other |
| VOC-10085 | BH Jarvis: Hosting MFE - Advanced DNS Editor redirects to 404 error page | Hosting | Open | Other |
| VOC-10086 | BH Jarvis: Domain Status shows as INACTIVE in CSRT | Domains | Open | Other |
| VOC-10126 | BH Jarvis: Google Workspace Product Line Item listed as deleted | Billing | Open | Other |
| VOC-10175 | BH Jarvis: Domains DNS routed to Parked IP Address | Domains | Open | Other |
| VOC-10193 | BH/HG Jarvis: Credit card on file not available on new purchase in checkout flow | Account | Open | Other |
| VOC-10345 | BH Jarvis: Hosting tab missing in Account Manager | Account | Open | Other |
| VOC-10375 | HG Jarvis: Contact Email Replacement Form Fails when entering a domain not registered through NetSol | Domains | Open | Other |
| VOC-7240 | CPM ERROR - 'Domains on account $user on destination server do not match' | Migrations | Tracks Needed | Other |
| VOC-7230 | Migration failing at sql_sync_grants | Migrations | Tracks Needed | Other |
| VOC-7198 | Post Migration Issue: Dedicated IPs do not respond | Migrations | Tracks Needed | Other |
| VOC-7155 | Migration Error: Failed to get original/destination size for account | Migrations | Tracks Needed | Other |
| VOC-7087 | Stuck migration task Error installing dedicated IP: Error adding mail subdomain | Migrations | Tracks Needed | Other |
| VOC-7073 | Modify migration completion email | Migrations | Tracks Needed | Other |
| VOC-7043 | Migration status checker feature | Migrations | Tracks Needed | Other |
| VOC-7042 | Include dns information as a post migration email | Migrations | Tracks Needed | Other |
| VOC-6972 | Cloud to Rock Migrations :: Can't call method "service_args" on an undefined value | Migrations | Tracks Needed | Other |
| VOC-6956 | Domains not associated to accounts after VPS/Dedi Legacy to Bluerock | Migrations | Tracks Needed | Other |
| VOC-6907 | Merge & Migrate same brand hosting accounts | Migrations | Tracks Needed | Other |
| VOC-6868 | Ehost to Justhost Migration Issues | Migrations | Tracks Needed | Other |
| VOC-6857 | Migration: Cloudflare addon does not auto update the server IP | Migrations | Tracks Needed | Other |
| VOC-6839 | Failed Dedicated IP Migration: Hal dedicated IP has not properly migrated | Migrations | In Development | Other |
| VOC-6832 | Shared to VPS Stuck Automigration: Couldn't find ip for hosting | Migrations | Tracks Needed | Other |
| VOC-6829 | WPPRO Migration Error: Tried to validate and re-sync homedirs too many times | Migrations | Tracks Needed | Other |
| VOC-6825 | BH/JH/HM Provo to Atlanta <5k Series> Planned Datacenter Migration | Migrations | Tracks Needed | Other |
| VOC-6823 | Restores temporarily unavailable on shared/reseller servers | Migrations | Tracks Needed | Other |
| VOC-7348 | Migration: Database sync not complete. Dump failed for database - zero length file! | Migrations | Open | Other |
| VOC-7438 | Migrations:: Failed to validate grants after syncdbmap: Failure to migrate grants | Migrations | Open | Other |
| VOC-8811 | WP migration plugin failures | BH Plugin | Open | Other |
| VOC-7196 | Migration Failure: We expected a dedicated IP to be installed, but we do not have one yet? | cPanel/WHM | Tracks Needed | Other |
| VOC-9966 | BH Migration |Customers getting Auto renewed. | Billing | Open | Other |
| VOC-9979 | BH Migration | Missing DNS records | Domains | Open | Other |
| VOC-9975 | BH Jarvis: Multiple SpamExpert products on one account | Hosting | Open | Other |
| VOC-9965 | BH Migration |Customers not able to Purchase/Renew | Billing | Open | Other |
| VOC-9958 | BH Migration | Invoice History not available | Billing | Open | Other |
| VOC-9961 | BH Migration | Dedi/VPS with no accessible Hosting features | VPS/DEDI | Open | Other |
| VOC-9960 | BH Migration | VPS/Dedi SpamExperts 'Server Email' SSO Link | Email | Open | Other |
| VOC-9953 | BH Migration | Error when launching Hosting Upgrade | Hosting | Open | Other |
| VOC-9948 | BH Migration | WP Hosting shows 1 max site, should be unlimited | Hosting | Open | Other |
| VOC-9923 | BH Jarvis: AM showing "Ready to Setup" alerts for Privacy Plus on Migrated accounts | Account | Open | Other |
| VOC-9934 | Planned Bluerock to Jarvis Account Migrations | Migrations | Resolved-Completed | Other |
| VOC-9944 | BH Jarvis: Hosting tab in Account Manager shows error for migrated accounts | Migrations | Open | Other |
| VOC-9922 | BH Jarvis: WP sites showing as "Other CMS" after Bluerock migration | WordPress | Open | Other |
| VOC-9973 | BH Migration | Addon Products set to Manual Renew Auto Renew | Billing | Open | Other |
| VOC-9126 | Customers not receiving NDRs since Cloudmark Migration | Email | Open | Other |
| VOC-9990 | BH Migrations | Expired Account Migrated as Deleted and not as Expired | Migrations | Resolved-Completed | Other |
| VOC-9997 | BH Migration | Completed Domain Transfers during migration are missing in Jarvis Accounts | Domains | Open | Other |
| VOC-10002 | BH Migration | DNS propagation issue | Domains | Open | Other |
| VOC-10034 | BH Migration |Legacy Plans switched to Jarvis Shared Hosting Packages | Billing | Open | Other |
| VOC-10093 | BH Migration | Cannot manage Hosting in Maestro dashboard | Hosting | Open | Other |
| VOC-11359 | BH/HG | Improved User Experience for Pro Email/Site Migrations in AM | Migrations | Open | Other |
| VOC-11698 | P3_BH_Cloud_Site Migration issue_INC0908023 | Migrations | Resolved-Completed | Other |
| VOC-12019 | Bluehost Cloud Migration Failures | Migrations | Open | Other |
| VOC-12019 | Bluehost Cloud Migration Failures | Migrations | Open | Other |
| VOC-7236 | SITELOCK - Failing to Install giving a task error. | Other | Tracks Needed | Other |
| VOC-7224 | USAGE - Google SSO fails to add account | Other | Resolved-Completed | Other |
| VOC-7220 | Sitelock Addon has no server or account ID listed | Other | Tracks Needed | Other |
| VOC-7152 | Customer Complaints about IVR | Other | Tracks Needed | Other |
| VOC-7149 | Add HTTPS redirect in SiteBuilder | Other | Tracks Needed | Other |
| VOC-7133 | Need Hosting platform details in main website | Other | Tracks Needed | Other |
| VOC-7124 | Chat icon does not work on www.bluehost.com/help | Other | Tracks Needed | Other |
| VOC-7112 | Create an online DMCA form | Other | Tracks Needed | Other |
| VOC-6963 | SiteLock :: AutoSSL/LetsEncrypt install with CDN | Other | - | Other |
| VOC-6953 | Support Chat freeze isssue | Other | Resolved-Completed | Other |
| VOC-6928 | BH Chat connectivity issues | Other | Tracks Needed | Other |
| VOC-6922 | SSL install under SiteLock Dashboard | Other | Tracks Needed | Other |
| VOC-6920 | JH/HM Weebly editors redirecting to Bluehost Weebly editor URL | Other | Tracks Needed | Other |
| VOC-6877 | Weebly will not work on PHP 8.0 and 8.1 | Other | Tracks Needed | Other |
| VOC-6866 | Shortcode option via WP Elements option in BH Builder | Other | Tracks Needed | Other |
| VOC-6833 | Jetpack on product section doesn't list foldername | Other | Tracks Needed | Other |
| VOC-7291 | P4_BH_Genesys Cloud Bot Issue_INC0388717 | Other | Open | Other |
| VOC-10358 | CSRT Searching Issues - Account Manager Issues | Other | Open | Other |
| VOC-10398 | Unable to login to Weebly Dashboard | Other | Open | Other |
| VOC-10447 | CSRT Latency (May Impact Some Pega Functions) | Other | Resolved-Completed | Other |
| VOC-10453 | CSRT/Pega Latency | Other | Open | Other |
| VOC-10626 | Planned maintenance outage starting 11PM EST, expected to last for 7 hours. | Other | Open | Other |
| VOC-11032 | Pega: Email threads are not updating. | Other | Open | Other |
| VOC-11051 | HG JARVIS: Customers unhappy with Restore Fee Price Increase | Other | Open | Other |
| VOC-11092 | CSRT Tools Latency - Account Manager Punch Through Problems | Other | Resolved-Completed | Other |
| VOC-10449 | HG Jarvis: Error: There was a problem in adding the Cloudflare. Please try again - in AM> Hosting | Other | Open | Other |
| VOC-10641 | BH/HG Jarvis: Trueshield Settings in SiteLock dashboard is missing | Other | Resolved-Completed | Other |
| VOC-8508 | Sitelock :: AutoSSL/LetsEncrypt Issues with CDN | Other | Open | Other |
| VOC-12501 | Jarvis: Open_P3_BH_AM_access_issue_INC1023173 | Other | Resolved-Completed | Other |
| VOC-13197 | Unable to attach cases to the chat interaction : Open_P4_Multi_Pega case feature down INC1096899 | Other | Resolved-Completed | Other |
| VOC-9819 | BH Jarvis: Account Recovery Process - PER/CER Forms | Ownership | Open | Other |
| VOC-10401 | Not able to submit PCR/CER due to domain registration | Ownership | Open | Other |
| VOC-10950 | Clicking the "initiate" button does not update the email address after 24 hours (Manual Update) | Ownership | Open | Other |
| VOC-10949 | Clicking the "initiate" button does not BCC the current registrant (ICANN violation) | Ownership | Resolved-Completed | Other |
| VOC-11182 | Invalid escalations to Ownership | Ownership | Open | Other |
| VOC-13109 | Jarvis: BH Subbrands (JustHost, Hostmonster, and FastDomain) Ownership Distros Discontinuation | Ownership | Open | Other |
| VOC-7239 | DISK USAGE - VPS upgraded to the next plan showing wrong disk size | Server/Network | Tracks Needed | Other |
| VOC-7211 | Reimages failing in postprov with "Could not connect to ssh yet" | Server/Network | Tracks Needed | Other |
| VOC-7204 | Failed to assign dedicated ip to the box! | Server/Network | Tracks Needed | Other |
| VOC-7184 | Servers stuck in power state 4 | Server/Network | Tracks Needed | Other |
| VOC-7156 | Adding cpanel user to compiler group | Server/Network | Tracks Needed | Other |
| VOC-7125 | Mysql Version upgrade request | Server/Network | Tracks Needed | Other |
| VOC-7110 | Customers Request Notification For Server Outages | Server/Network | Tracks Needed | Other |
| VOC-6976 | OHWP :: AutoSSL isn't updated until NGINX is restarted | Server/Network | - | Other |
| VOC-6974 | Dedicated Servers Host OOM | Server/Network | Resolved-Completed | Other |
| VOC-6910 | VPS server status is showing "Error" | Server/Network | Tracks Needed | Other |
| VOC-6894 | servers failing soft reboot | Server/Network | Tracks Needed | Other |
| VOC-6889 | Addon IP Addresses Unreachable after Silo Migration | Server/Network | Tracks Needed | Other |
| VOC-6838 | Customers requesting Curl Version 7.34 on the Shared Hosting | Server/Network | Tracks Needed | Other |
| VOC-6808 | P3 | Box5k series server issues post-migration_INC0294220 | Server/Network | Tracks Needed | Other |
| VOC-7270 | MySQL Database Connection Issues - box5896.bluehost.com_INC0375403 | Server/Network | Open | Other |
| VOC-7333 | P3_BH_Wp2.bluehost.com_INC0399437 | Server/Network | Open | Other |
| VOC-8679 | P3_BH_s1292.shared.provo1_INC0457790 | Server/Network | Open | Other |
| VOC-8740 | P3_BH_HG_CPM Gbadmin issue_INC0480932 | Server/Network | Open | Other |
| VOC-8854 | P4_BH_DNS_Issue_INC0572315 | Server/Network | Open | Other |
| VOC-8880 | P3_BH_cs100.bluehost.com issues_INC0585045 | Server/Network | Open | Other |
| VOC-8989 | P3_BH HG_Rock servers Issue_INC0622806 | Server/Network | Open | Other |
| VOC-9096 | BH Jarvis: Changes to our Shared Hosting plans! | Server/Network | Open | Other |
| VOC-9108 | P2_Multi_Provo network issue_INC0660708 | Server/Network | Open | Other |
| VOC-9108 | P2_Multi_Provo network issue_INC0660708 | Server/Network | Open | Other |
| VOC-9122 | P4_BH_HG_Multiple alerts_INC0673157 | Server/Network | Open | Other |
| VOC-9804 | P4_LEIG_Multiple Alerts_INC0678671 | Server/Network | Open | Other |
| VOC-10062 | P3_BH_504 errors across site_INC0720510 | Server/Network | Open | Other |
| VOC-10084 | P3_BH_Box2k Alerts_INC0723688 | Server/Network | Open | Other |
| VOC-10530 | P4_BH_Multiple shared servers down_INC0768254 | Server/Network | Open | Other |
| VOC-10804 | P3_BH_s1364.shared.provo1.unified_INC0798407 | Server/Network | Open | Other |
| VOC-11038 | P4_HG BH_Cloudflare 1001 error_INC0817247 | Server/Network | Open | Other |
| VOC-11868 | P3_BH_SSH_SFTP user creation error_INC0935445 | Server/Network | Resolved-Completed | Other |
| VOC-12461 | P3_BH_just200_Server_Iss_INC1018498 | Server/Network | Resolved-Completed | Other |
| VOC-12784 | P3_BH_s1200.shared.prov node down_INC1055501 | Server/Network | Resolved-Completed | Other |
| VOC-12828 | P3_BH_cPanel Latency_INC1058542 | Server/Network | Resolved-Completed | Other |
| VOC-12860 | P2_Multi_Provo Connection issue_INC1061152 | Server/Network | Resolved-Completed | Other |
| VOC-13117 | P3_BH_s0001.cp.pssh.az4.atl1.eigb_INC1087052 | Server/Network | Resolved-Completed | Other |
| VOC-6963 | SiteLock :: AutoSSL/LetsEncrypt install with CDN | SSL/Security | Open | Other |
| VOC-6918 | Unable to Install Wildcard SSL from Sectigo | SSL/Security | Open | Other |
| VOC-7237 | JETPACK - Giving a task error: failed_create | SSL/Security | Open | Other |
| VOC-7276 | AutoSSL installation failures due to Enforce HTTPS redirect | SSL/Security | Open | Other |
| VOC-7308 | Shared Hosting: AutoSSL/Lets Encrypt SSLs Not Being Reissued/Renewed | SSL/Security | Resolved-Completed | Other |
| VOC-7328 | P3_BH | HG| AutoSSL/LetsEncrypt issue on shared servers_INC0398210 | SSL/Security | Open | Other |
| VOC-7342 | cPanel-issued SSL Certs renewals in Cloudflare | SSL/Security | Open | Other |
| VOC-7373 | SE_S3_Bluehost_Accounts_Suspend_Purchase_INC041570 | SSL/Security | Open | Other |
| VOC-8766 | Password reset/token emails are being flagged as spam with Hotmail | SSL/Security | Open | Other |
| VOC-8931 | SSL Tools: Create customer facing SSL tools. | SSL/Security | Resolved-Completed | Other |
| VOC-8992 | Basic Hosting Plan and the Free Lets Encrypt SSL customer information | SSL/Security | Resolved-Completed | Other |
| VOC-9095 | P3_EIG_ Sitelock Provision Issues_INC0655743 | SSL/Security | Open | Other |
| VOC-9939 | BH Jarvis: cPanel Contact Email not set | SSL/Security | Open | Other |
| VOC-10402 | BH Jarvis: Unable to setup Security PIN | SSL/Security | Open | Other |
| VOC-10576 | P3_BH_HG_SSL_provisioning_INC0775572 | SSL/Security | Resolved-Completed | Other |
| VOC-11039 | BH Jarvis: Paid SSL for VPS/Dedi listed as "Issued" within CSRT, but not installed on server | SSL/Security | Resolved-Completed | Other |
| VOC-11219 | Automatically reissue and install Paid SSLs Certs annually | SSL/Security | Open | Other |
| VOC-11947 | Jarvis: Error Message when Trying to Purchase Sitelock Prevent Plus | SSL/Security | Open | Other |
| VOC-12078 | HG-BH Sitelock - Customer's Requesting Monthly Sitelock Billing | SSL/Security | Open | Other |
| VOC-12135 | JARVS: AutoSSL fails to install due to DNS misconfiguration | SSL/Security | Open | Other |
| VOC-12345 | Jarvis: AM - Domain name & Site URL changes are failing due to SSL | SSL/Security | Resolved-Completed | Other |
| VOC-12409 | P3_BH_HG_Vdeck_SSL_Error_INC1008911 | SSL/Security | Resolved Completed | Other |
| VOC-12558 | P3_BH_Justhost login SSL_INC1031474 | SSL/Security | Resolved Completed | Other |
| VOC-12627 | BH/HG Jarvis: Failed SSL installs due to DNS mismatch in ADNS and cPanel Zone Editor | SSL/Security | Open | Other |
| VOC-12642 | BH Jarvis:The domain without "www" is not listed in the SSL/TLS section during free SSL installation | SSL/Security | Open | Other |
| VOC-12804 | HG-BH-WEB - SSL Orders Failed-Reissued - INC1055439 | SSL/Security | Open | Other |
| VOC-10258 | BH/HG Jarvis: Unable to manage the SiteLock in Account Manager, asking to purchase again | SSL/Security | Resolved-Completed | Other |
| VOC-11159 | Renewed SSLs Stuck In Validation | SSL/Security | Resolved-Completed | Other |
| VOC-13147 | BH Jarvis: CodeGuard Setup Stuck in Progress | SSL/Security | Open | Other |
| VOC-13235 | P3_BH_Unable to upgrade Sitelock_INC1101358 | SSL/Security | Open | Other |
| VOC-13254 | BH/HG Jarvis: CSRTools is not accepting the CSRs and Email address for SSL validation | SSL/Security | Open | Other |
| VOC-8997 | Customers contact BH Support for vDeck Brands | Technical Support | Resolved-Completed | Other |
| VOC-9003 | Genesys: App Initialization Error | Technical Support | Open | Other |
| VOC-9061 | Vietnam connection issues for Bluehost | Technical Support | Open | Other |
| VOC-9118 | P4_BH_Backup Manager Down_INC0672613 | Technical Support | Open | Other |
| VOC-10343 | P3_BH_HG_CSRT latency CNX_INC0740047 | Technical Support | Open | Other |
| VOC-11131 | Support Chat: Intermittently Not Working For Customers_INC0832599 | Technical Support | Open | Other |
| VOC-10846 | Expected Delays On Data Cleanse Submissions | Technical Support | Resolved-Completed | Other |
| VOC-11252 | BH Jarvis: Intermittently, cases fail to transfer correctly to the BH_Repeats_chat Queue. | Technical Support | Open | Other |
| VOC-11486 | Genesys Issue - Call Disconnection | Technical Support | Resolved-completed | Other |
| VOC-7372 | Genesys Cloud Call Disconnects | Technical Support | Open | Other |
| VOC-11996 | BH Jarvis: Customers are unable to connect to Pro Design Live Plus chat | Technical Support | Resolved Completed | Other |
| VOC-13037 | Open_P3_BH_AM_Unresponsive_INC1076800 | Technical Support | Resolved Completed | Other |
| VOC-7165 | Email and Phone number verification during signups | ToS | Tracks Needed | Other |
| VOC-7164 | Ability to send Validation token over text (SMS) | ToS | - | Other |
| VOC-7095 | Ability to Send Activate Email via cPM>cPanel Flags | ToS | Resolved Completed | Other |
| VOC-7054 | OFAC accounts deactivation email | ToS | - | Other |
| VOC-6964 | Renaming of the malware.txt file to scanreport.txt | ToS | In Development | Other |
| VOC-6949 | Phishing emails sent about disk usage quota has exceeded | ToS | Tracks Needed | Other |
| VOC-7262 | Bluehost SEO Tools DNS check & Email modification | ToS | Open | Other |
| VOC-9077 | Create a 'Report Member Violations' form for Bluehost | ToS | Resolved Completed | Other |
| VOC-12721 | SIFT 2FA Updates: Fraudulent Account Take Over on Jarvis Accounts | ToS | Open | Other |
| VOC-12931 | BH|HG : Be Aware of Fake Capture Attacks! | ToS | Open | Other |
| VOC-8963 | P2_BH_Pending Task Stuck / CPM down_INC0609517 | Tool | Open | Other |
| VOC-8967 | BH Jarvis: Customers cannot manage CodeGuard Backups | Tools | Open | Other |
| VOC-9053 | PCI Pal and Genesys Cloud issues | Tools | Open | Other |
| VOC-9082 | Latency Around VOC - Netsol VOC Not Displaying Data Automatically | Tools | Open | Other |
| VOC-9104 | P3_LEIG_Pega Latency_INC0658941 | Tools | Open | Other |
| VOC-9115 | Pega Latency | Tools | Open | Other |
| VOC-9114 | P3_Internal_Genesys Chat issue_INC0659371 | Tools | Open | Other |
| VOC-9873 | Pega Chat Issues | Tools | Resolved Completed | Other |
| VOC-9908 | ServiceNow: special characters will prevent the incident from being updated/created | Tools | Resolved Completed | Other |
| VOC-9909 | Formatting lost when creating ServiceNow incident via Pega GSR integration | Tools | Resolved Completed | Other |
| VOC-10007 | Track errors with Retention task | Tools | Resolved Completed | Other |
| VOC-10008 | CSRT Latency | Tools | Open | Other |
| VOC-10042 | Confluence - Expected Maintenance | Tools | Open | Other |
| VOC-10043 | Pega: Incorrect accounts being associated with automatic created cases | Tools | Resolved Completed | Other |
| VOC-10053 | CSR-TOOLS - Ability to add Account Notes | Tools | Open | Other |
| VOC-10061 | Agents are unable to send the response in Pega/Genesys | Tools | Open | Other |
| VOC-10063 | P2_EIG_Genesys Chat Issues_INC0720519 | Tools | Open | Other |
| VOC-10380 | P3_Internal_Pega Latency_INC0747740 | Tools | Open | Other |
| VOC-10391 | CSRT + Pega Latency + Store Front Issues/Latency | Tools | Open | Other |
| VOC-10479 | User reports indicate problems at Microsoft Teams | Tools | Open | Other |
| VOC-10542 | P2_Multi_Pega Genesys Disconnects_INC0770775 | Tools | Open | Other |
| VOC-10590 | CSRT Latency and 504 Gateway Errors (may Impact some Pega functions) | Tools | Open | Other |
| VOC-10598 | P3_BH|HG_Issue with Pega_INC0777640||CHG0075529 | Tools | Open | Other |
| VOC-10601 | Multiple Issues With Pega Search Results Not Showing Up | Tools | Open | Other |
| VOC-10664 | CSRT Latency / Storefront Issues / Potential Pega Latency | Tools | Open | Other |
| VOC-10709 | BH Jarvis: cPanel Zone editor - Records have mismatched TTL values | Tools | Resolved Completed | Other |
| VOC-10710 | Jira Is Down | Tools | Open | Other |
| VOC-11015 | CSRT Is Down - Impacts Pega (Latency Included) | Tools | Open | Other |
| VOC-11094 | CSRT - BadGateway Error | Tools | Open | Other |
| VOC-11307 | P3_BH HG_Call Disconnects_INC0867137 | Tools | Resolved Completed | Other |
| VOC-11411 | Customer Survey Issues - Not Reflecting When Answered | Tools | Resolved Completed | Other |
| VOC-11303 | This VOC is to track reports regarding Pega Latency | Tools | Open | Other |
| VOC-11358 | CSRT Tools Issues/Latency - Impacting Account Manager | Tools | Open | Other |
| VOC-11473 | P3_BH_Cloud_Chat Queue Routing_INC0883752 | Tools | Resolved Completed | Other |
| VOC-11306 | CSRT Look up Issues | Tools | Resolved Completed | Other |
| VOC-11697 | Unable to Process Refund Rollback in CSRTools for an Auto Renewal Order | Tools | Open | Other |
| VOC-11720 | PEGA - Disconnection/Unable to Disconnect Issue | Tools | Open | Other |
| VOC-11716 | CSRT Latency (May Impact Pega) | Tools | Resoleved Completed | Other |
| VOC-11783 | No Data Cleanse On 09/02/2024 | Tools | Resolved Completed | Other |
| VOC-11269 | Paypal CSRT Search Field Missing | Tools | Resolved Completed | Other |
| VOC-12371 | CSRT Issues - Does Not Load With Error(s) | Tools | Resolved Completed | Other |
| VOC-12376 | BH/HG: Pre-authenticated chat reflects the status as "Authentication status: No" in Pega. | Tools | Open | Other |
| VOC-12683 | Repeat Contacts Due To Long Ticket Holds (Tech Hold Up To 14 Days) | Tools | Open | Other |
| VOC-12715 | Jarvis - CSRT Errors (May Impact Pega) | Tools | Open | Other |
| VOC-12953 | E-Cases Moving To "Broken Process" When Re-Opened | Tools | Resolved Completed | Other |
| VOC-13095 | Pega: Upcoming launch of New Badges, Alerts and Recommended Actions for Support | Tools | Open | Other |
| VOC-13175 | ONBD task issue for cases with the status "Not started. | Tools | Open | Other |
| VOC-13210 | BH/HG Jarvis: The SSO link generated by HAL for CodeGuard dashboard access does not expire | Tools | Open | Other |
| VOC-13211 | BH/HG Jarvis: Update the EIGShell 'UI' command to display the exact suspension reason | Tools | Open | Other |
| VOC-13261 | Jarvis: Unable to add products while escalating the cases and cases not getting pre-authenticated | Tools | Open | Other |
| VOC-13258 | BH Jarvis: Unable to add products in the RTN case | Tools | Resolved Completed | Other |
| VOC-13272 | CSR showing incorrect information regarding the recent modifier | Tools | Open | Other |
| VOC-7307 | P3_BH_ VPS website suspended_INC0395263 | VPS/DEDI | Open | Other |
| VOC-7304 | VPS or Dedicated accounts show Multiple Main Domains | VPS/DEDI | Open | Other |
| VOC-7375 | VPS/Dedi Domain Unassign stuck task: Error attempting to unassign emails.domain.tld | VPS/DEDI | Open | Other |
| VOC-8663 | VPS/Dedi: Remove the "Stop" function within Server Management | VPS/DEDI | Open | Other |
| VOC-8879 | P3_BH Jarvis VPS_WHM control panel inaccessible_INC0585138 | VPS/DEDI | Open | Other |
| VOC-8949 | ns1/ns2.bluehost.com name servers do not work on VPS/Dedi in Jarvis | VPS/DEDI | Resolved Completed | Other |
| VOC-8951 | BH Jarvis: VPS/Dedi - ns1.bluehost.com and ns2.bluehost.com don't propagate | VPS/DEDI | Open | Other |
| VOC-9863 | P3_BH_VPS Dedi Jarvis Connect Iss_INC0695484 | VPS/DEDI | Open | Other |
| VOC-9931 | BH Jarvis: Enabling Hosting Control Panel (MFE) to access VPS/DEDI add-ons | VPS/DEDI | Resolved Completed | Other |
| VOC-9938 | BH Jarvis: New VPS/Dedi Hosting Packages don't show after purchase | VPS/DEDI | Open | Other |
| VOC-9961 | BH Migration | Dedi/VPS with no accessible Hosting features | VPS/DEDI | Open | Other |
| VOC-10022 | BH Jarvis: VPS/Dedi - Add cPanel SSO link to Quick Links in AM | VPS/DEDI | Open | Other |
| VOC-10082 | BH Jarvis: VPS Hosting page missing the Upgrade Plan link | VPS/DEDI | Open | Other |
| VOC-10291 | BH/HG Jarvis | Linux VPS/Dedi Console Flooding - Firewall & NTP | VPS/DEDI | Resolved Completed | Other |
| VOC-10352 | Lockdown error on VPS/DEDI due to hostname using .bluehost.com | VPS/DEDI | Resolved Completed | Other |
| VOC-11036 | BH/HG_VPS Addons accessibility_INC0817209 | VPS/DEDI | Open | Other |
| VOC-11302 | VPS/Dedi - Cannot access/manage database and MySQL offline | VPS/DEDI | Open | Other |
| VOC-11301 | VPS/Dedi - CentOS 7 is now deprecated | VPS/DEDI | Open | Other |
| VOC-11428 | HG-BH VPS/Dedi - Alma 9 Permission Issues | VPS/DEDI | Open | Other |
| VOC-11544 | BH NVMe VPS/Dedicated Hosting - An error has occurred while setting up your hosting. | VPS/DEDI | Resolved Completed | Other |
| VOC-11553 | BH NVMe VPS/Dedicated Hosting - Hosting Failing to Build - code":403,"message in HAL | VPS/DEDI | Open | Other |
| VOC-11743 | BH-HG: VPS Hosting Disk Space not upgraded due to system utilities/ packages missing | VPS/DEDI | Open | Other |
| VOC-11934 | HG-BH VPS/Dedi - Account Manager - WHM Login loading Certificate Error | VPS/DEDI | Resolved Completed | Other |
| VOC-11942 | HG-BH Jarvis: VPS/Dedi Cpanel Email Button in Account Manager Doesn't Work | VPS/DEDI | Resolved completed | Other |
| VOC-11942 | HG-BH Jarvis: VPS/Dedi Cpanel Email Button in Account Manager Doesn't Work | VPS/DEDI | Open | Other |
| VOC-10951 | VPS/ Dedi Hosting Packages Setup with Incorrect Hostname/ Nameservers | VPS/DEDI | Resolved completed | Other |
| VOC-12261 | HG-BH - Limited Dedicated Server Plans on FOS Checkout | VPS/DEDI | Open | Other |
| VOC-12613 | BH/HG Jarvis: VPS/Dedi - The "cPanel Email" SSO Button is missing in Quick Links | VPS/DEDI | Resolved completed | Other |
| VOC-12611 | Jarvis: Sitelock for VPS/Dedi - Provision and Configure issues | VPS/DEDI | Open | Other |
| VOC-10806 | Request for Package swap method (Server / Jarvis) VPS/ Dedicated Servers | VPS/DEDI | Open | Other |
| VOC-12916 | BH Jarvis: VPS Hosting page "Upgrade Plan" link throwing an error | VPS/DEDI | Open | Other |
| VOC-13099 | BH - Intermittent Curl Failures on Legacy VPS/Dedi | VPS/DEDI | Open | Other |
| VOC-13208 | BH/HG Jarvis: VPS/Dedi – “cPanel Email” SSO button in Hosting tab returning an error | VPS/DEDI | Open | Other |
| VOC-7244 | BLUEROCK - WordPress Core Auto-Update Toggle Doesn't Work | Wordpress | Tracks Needed | Other |
| VOC-7237 | JETPACK - Giving a task error 'failed_create...' | Wordpress | - | Other |
| VOC-7175 | WordPress - Staging site will not publish | Wordpress | In Development | Other |
| VOC-7172 | WordPress Staging Site Inaccessible | Wordpress | In Development | Other |
| VOC-7150 | BH contact form plugin | Wordpress | Tracks Needed | Other |
| VOC-7131 | Domain DNS pre-check before allowing WP install via My Sites | Wordpress | Tracks Needed | Other |
| VOC-7106 | Unable to create staging site within the Bluehost Plugin on MWP | Wordpress | Product Team Backlog | Other |
| VOC-7104 | Avoid performing renames on MWP | Wordpress | Tracks Needed | Other |
| VOC-7103 | Unable to log into BH account through mojomarketplace.com | Wordpress | Tracks Needed | Other |
| VOC-7080 | Unable to add Bluehost Affiliate Username in WP dashboard | Wordpress | Tracks Needed | Other |
| VOC-7061 | BH Builder - ability to create inline links | Wordpress | Tracks Needed | Other |
| VOC-7057 | Reset WP permalinks option in Manage site settings page | Wordpress | Tracks Needed | Other |
| VOC-7056 | Proposed update to Onboarding | Wordpress | Tracks Needed | Other |
| VOC-7044 | Unable to delete WP installs on MWP accounts | Wordpress | Product Team Backlog | Other |
| VOC-7036 | Add HTML/CSS Editor to BH Website Builder | Wordpress | Tracks Needed | Other |
| VOC-7033 | WordPress :: Composer PHP Fatal Error | Wordpress | Tracks Needed | Other |
| VOC-7030 | UPDATE - BH Website Builder Login Issues - New Fix/Workaround | Wordpress | - | Other |
| VOC-7028 | BH Website Builder functionality (Drag and Drop) | Wordpress | Tracks Needed | Other |
| VOC-7027 | BH Website Builder - Add Embed code element to Sections | Wordpress | Tracks Needed | Other |
| VOC-7025 | BH Website Builder - Ability to change navigation style after onboarding | Wordpress | Tracks Needed | Other |
| VOC-7022 | Log into WordPress on the Home page redirects to a blank page | Wordpress | Tracks Needed | Other |
| VOC-7017 | BH Website Builder - Theme built content does not zoom | Wordpress | Tracks Needed | Other |
| VOC-7013 | BH Website Builder - Embed YouTube videos on blog post are failing to publish | Wordpress | Resolved completed | Other |
| VOC-7005 | BH Website Builder - Clone page option | Wordpress | Tracks Needed | Other |
| VOC-7429 | Add User Login History to the BH Plugin | Wordpress | Tracks Needed | Other |
| VOC-6982 | BH Website Builder:: Save option for store products | Wordpress | Tracks Needed | Other |
| VOC-6981 | Softaculous :: WordPress cannot be installed in the Free version of Softaculous. Unlock Premium Features. | Wordpress | Tracks Needed | Other |
| VOC-6979 | BH Website Builder :: Temporarily Unpublish or Reset website template | Wordpress | Tracks Needed | Other |
| VOC-6968 | BH Website Builder :: Disable Hotlinking of Images | Wordpress | Tracks Needed | Other |
| VOC-6961 | BH Website Builder:: Favicon not applying when added in builder settings | Wordpress | Tracks Needed | Other |
| VOC-6954 | Publishing WordPress disables the BH Coming Soon Page | Wordpress | Tracks Needed | Other |
| VOC-6952 | Bluehost Website Builder:: Add more templates | Wordpress | Resolved completed | Other |
| VOC-6951 | BH Website Builder:: Ability to move Sections between pages | Wordpress | Tracks Needed | Other |
| VOC-6945 | BH Plugin:: Ability to customize the Coming Soon Page | Wordpress | Tracks Needed | Other |
| VOC-6941 | BH Website Builder:: Ability to align text on mobile editor | Wordpress | Tracks Needed | Other |
| VOC-6934 | BH Website Builder:: Logo displays Text next to Image | Wordpress | Tracks Needed | Other |
| VOC-6926 | Add WP credentials in the Welcome to Bluehost Email | Wordpress | Tracks Needed | Other |
| VOC-6906 | Unable to update WP Site URL in cPanel MySites | Wordpress | Tracks Needed | Other |
| VOC-6905 | Bluerock: Ability for customers to perform account Renames | Wordpress | Tracks Needed | Other |
| VOC-6904 | Temp Domain In-app messaging indicating WP URL update is automatic | Wordpress | Tracks Needed | Other |
| VOC-6901 | BH Website Builder: Unable to save/publish due to Sitelock CDN | Wordpress | Tracks Needed | Other |
| VOC-6900 | Duplicate WP & BWB websites displayed on MySites | Wordpress | Tracks Needed | Other |
| VOC-6895 | Help articles explaining the distinction between WP and BH Website Builder | Wordpress | Tracks Needed | Other |
| VOC-6893 | Unable to access WP admin: Undefined index: bounce in /mu-plugins/sso.php on line 30 | Wordpress | - | Other |
| VOC-6887 | FAQ section in cPanel MySites | Wordpress | Tracks Needed | Other |
| VOC-6878 | Unable to create/access staging site within the WordPress admin | Wordpress | Tracks Needed | Other |
| VOC-6890 | cPanel displays: It looks like there was a problem setting up your site | Wordpress | Closed | Other |
| VOC-6873 | BH Website Builder Theme displays Notice : Undefined index: wb4wp in | Wordpress | Tracks Needed | Other |
| VOC-7430 | WP Staging site creation storing HUGE/REPEATED backups causing server storage resources | Wordpress | - | Other |
| VOC-6856 | WP Post/Plugin Update Failure- Invalid JSON response | Wordpress | Tracks Needed | Other |
| VOC-6851 | WordPress: Theme Automatically Reverted to the BH Website Builder Theme | Wordpress | Tracks Needed | Other |
| VOC-6846 | Modify the My Sites Delete Site option | Wordpress | Tracks Needed | Other |
| VOC-6842 | BH Website Builder inaccessible: We couldn't connect Bluehost Website Builder | Wordpress | - | Other |
| VOC-6834 | Failed WordPress installs due to WPForms or Optin Monster plugins | Wordpress | Tracks Needed | Other |
| VOC-7303 | WordPress DIY Guides | WordPress | Open | Other |
| VOC-8715 | Wordpress :: Jetpack Social connections to Twitter not working | WordPress | New Issue | Other |
| VOC-8769 | BH Website Builder: Unable to upload images | WordPress | Open | Other |
| VOC-8797 | Jarvis: WP Site URL setup not finishing on some sites | WordPress | Resolved Completed | Other |
| VOC-8825 | BH Jarvis: Cannot add a New Site after deleting the original site | WordPress | Open | Other |
| VOC-8889 | BH Jarvis: Choice Plus Package - Customers cannot Add New Sites | WordPress | Open | Other |
| VOC-8890 | Newfold-page-cache .htaccess code causing 500 internal server errors | WordPress | Open | Other |
| VOC-8894 | BH Jarvis: Customers are unable to change the WP URL of the site | WordPress | Open | Other |
| VOC-8895 | BH Jarvis: Pending URL change stuck on Basic Hosting Accounts | WordPress | Open | Other |
| VOC-8905 | BH Jarvis: Initial WordPress installs failing to complete | WordPress | Resolved Completed | Other |
| VOC-9006 | Failed CPM WP installs: There was an error fetching Cloudflare data | WordPress | Resolved Completed | Other |
| VOC-9059 | BH Jarvis: Site URL Taken: There is already a site at the domain name | WordPress | Resolved Completed | Other |
| VOC-9821 | BH Jarvis: New MFE WordPress Site experience | WordPress | Open | Other |
| VOC-9922 | BH Jarvis: WP sites showing as "Other CMS" after Bluerock migration | WordPress | Open | Other |
| VOC-9995 | BH Jarvis: WordPress sites displaying "Installation Failed" | WordPress | Open | Other |
| VOC-10078 | Staging Site deletion also deletes content in the Production Site | WordPress | OPEN-TRACKING | Other |
| VOC-10254 | Jarvis Website MFE logging into the incorrect domain's WordPress dashboard. | WordPress | Resolved Completed | Other |
| VOC-10509 | Bluehost WordPress Website Builder editor inaccessible - Google Chrome | WordPress | Open | Other |
| VOC-10592 | P3_BH_Missing WP Install in AM_INC0776541 | WordPress | Open | Other |
| VOC-10623 | New Bluehost WordPress AI Site Generation product/feature | WordPress | Resolved-completed | Other |
| VOC-10628 | Unable To Upload Any Files On WordPress Hosting Over 2MB | WordPress | Resolved-completed | Other |
| VOC-10805 | P3_BH_WP API Site Generation_INC0798507 | WordPress | Open | Other |
| VOC-10983 | P3_BH_WP AI Site Gen Error_INC0809276 | WordPress | Open | Other |
| VOC-11058 | New Bluehost Cloud InstaWP migration tool | WordPress | Open | Other |
| VOC-11057 | New Bluehost Jarvis InstaWP migration tool | WordPress | Open | Other |
| VOC-11223 | P3_BH_WP install issue_INC0851533 | WordPress | Resolved Completed | Other |
| VOC-8890 | BH Jarvis: BH Plugin Newfold-page-cache .htaccess code causing 500 internal server errors | WordPress | Open | Other |
| VOC-10669 | Wordpress published changes not reflecting on live site | WordPress | Resolved Completed | Other |
| VOC-11865 | HG-BH Jarvis: Endurance-page-cache.php conflicting with ReallySimpleSSL WP Plugin | WordPress | Resolved Completed | Other |
| VOC-12020 | Bluehost Cloud Jetpack Backups / Scanning issues | WordPress | Open | Other |
| VOC-12077 | BH: WP Solutions - Three new addons providing Wordpress Plugins Bundle in AM | WordPress | Open | Other |
| VOC-12188 | JARVIS: WordPress AI Builder Theme Install Confirmation | WordPress | Open | Other |
| VOC-11356 | Web.com/BH/HG Storefront Showing $0.00 Pricing | WordPress | Resolved Completed | Other |
| VOC-12247 | BH WordPress AI: Install Failure_INC0988474_P3 | WordPress | Resolved Completed | Other |
| VOC-12325 | BH Jarvis: WP AI Builder is not activating after deleting an existing WP site | WordPress | Resolved Completed | Other |
| VOC-12331 | Jarvis: 503 errors (Service Unavailable) when attempting to log into the WP editor | WordPress | Open | Other |
| VOC-12370 | JARVIS: Update on Elementor Plugin causing critical and fatal errors on customers website. | WordPress | Open | Other |
| VOC-12393 | BH :: Wordpress AI Builder - "Sorry, we're having trouble communicating with our AI Service" | WordPress | Open | Other |
| VOC-12392 | HG-BH - WP Solutions Commerce Plugin: Error: "We're sorry, there are no available websites." | WordPress | Open | Other |
| VOC-12439 | Jarvis: WP Site editor error ""The theme you are currently using is not compatible | WordPress | Open | Other |
| VOC-12509 | HM-JH CPM: Websites are missing under the MySites tab INC1024458. | WordPress | Resolved Completed | Other |
| VOC-12542 | BH - Unable to manage YITH extended plugins: "Sorry, there was an error installing and activating.." | WordPress | Open | Other |
| VOC-12707 | P3_BH_WP Onboarding failing_INC1047109 | WordPress | Resolved Completed | Other |
| VOC-12904 | BH Wordpress Renewal price difference issue | WordPress | Open | Other |
| VOC-12903 | HG/BH Jarvis: Intermittent 504 Response For WordPress Sites | WordPress | Resolved Completed | Other |
| VOC-12904 | VUX and Shared WordPress sites are down - INC1072337 | Pro Services | Open | Other |
| VOC-13098 | BH: AI Site Builder Onboarding Redirects Directly to WordPress Dashboard | WordPress | Open | Other |
| VOC-13105 | P3_BH_WP Login button issue_INC1085207 | WordPress | Open | Other |
| VOC-13113 | BH: Solutions Hosting - Yith Plugins Rebranded | WordPress | Open | Other |
| VOC-13145 | BH Jarvis: Cloudflare - Sites showing 404 due to HAL status - docroot_mismatch | WordPress | Open | Other |
| VOC-13135 | P3_BH_WP_Admin_CTB_Issue_INC1088776 | WordPress | Resolved Completed | Other |
| VOC-13188 | The “Bluehost Solutions” Add Plugin menu in WordPress is missing a search bar | WordPress | Open | Other |
| VOC-13235 | BH Jarvis: Database not syncing when switching from BH staging to live using the BH plugin | WordPress | Open | Other |
| VOC-7246 | ACCESS - Pending Account Flag (no services yet) | Account | Tracks Needed | Other |
| VOC-7245 | International customers without State/Province unable to update billing information | Account | In Development | Other |
| VOC-7243 | NOTICES - AutoRenewalNotify emails sending incorrect number of renewal items | Account | In Development | Other |
| VOC-7218 | Sitelock CDN Does not Validate through DNS | Account | In Development | Other |
| VOC-7210 | Rename Failing Error- Could not stat file /var/named/$domain.db | Account | Tracks Needed | Other |
| VOC-7209 | cPanel accounts failing to create properly - Setting up multiple Customer IDs | Account | In Development | Other |
| VOC-7206 | Rename stuck trying to park temporary domain | Account | Tracks Needed | Other |
| VOC-7202 | EHOST: Weebly failed to provision: That back_reference is already in use on this brand | Account | Tracks Needed | Other |
| VOC-7187 | Customers requesting the ability to control their user's account privileges | Account | Tracks Needed | Other |
| VOC-7183 | Malware deactivation process needs refinement | Account | In Development | Other |
| VOC-7163 | Add two-factor authentication to the Webmail login | Account | Tracks Needed | Other |
| VOC-7159 | Reseller accounts are failing to restore | Account | Tracks Needed | Other |
| VOC-7148 | Add an indicator when assigning domains as an add-on | Account | - | Other |
| VOC-7137 | Notification about account expiry and backup deletion. | Account | Tracks Needed | Other |
| VOC-7116 | Ability to send password reset via SMS | Account | Tracks Needed | Other |
| VOC-7098 | Need account Nuke feature for customer | Account | Tracks Needed | Other |
| VOC-7083 | Automatic Addon product setup after Domain Rename | Account | Tracks Needed | Other |
| VOC-7063 | BH Brands Ownership FOS Form | Account | Product Team Backlog | Other |
| VOC-7055 | Advise customers about the included free addons in their hosting | Account | Tracks Needed | Other |
| VOC-7053 | Account deleted notification in Bluerock | Account | Tracks Needed | Other |
| VOC-7046 | A popup Feature to show the expiry date of any product | Account | Resolved completed | Other |
| VOC-7014 | CodeGuard:: Ability to Upgrade Not Available in Portal | Account | Tracks Needed | Other |
| VOC-7008 | Ability to add multiple email addresses to the account profile | Account | Tracks Needed | Other |
| VOC-6973 | Chat Disconnects: *ONLY* when Customer reports previous chat session disconnected | Account | Tracks Needed | Other |
| VOC-6970 | Bluerock cPanel displays a blank white screen | Account | Tracks Needed | Other |
| VOC-6942 | Google Ads:: US and CA customers unable to click 'Get your code' | Account | Tracks Needed | Other |
| VOC-6939 | Ability to send Welcome Email in cPM | Account | Tracks Needed | Other |
| VOC-6937 | Trueshield Settings requesting upgrade in Sitelock Security- Prevent Plus dashboard | Account | Tracks Needed | Other |
| VOC-6931 | Add MX and A records in the Welcome to Bluehost Email | Account | Tracks Needed | Other |
| VOC-6884 | Customer Contacts from Belarus/Russia/Ukraine requiring assistance | Account | Tracks Needed | Other |
| VOC-6859 | Expiry Flag Stays after renewal | Account | Product Team Backlog | Other |
| VOC-6812 | Account Restore Failed: Hook denied creation of account: server migration in progress | Account | Tracks Needed | Other |
| VOC-6811 | Bluehost.com Manage Account Mobile Site issues | Account | Tracks Needed | Other |
| VOC-6801 | Account Creation Password bug: There was an error while trying to set your new password | Account | Tracks Needed | Other |
| VOC-7293 | Customer wants PW reset link via SMS text. | Account | Open | Other |
| VOC-7322 | Bluehost New Signups Username/Password Issues | Account | Open | Other |
| VOC-8665 | Verified Fraud Accounts fail to restore addon/domain services due to tasks | Account | Open | Other |
| VOC-8680 | Tracking Account Rename Requests | Account | Open | Other |
| VOC-8730 | VPS/Dedi: cPanel v110 has removed the "Paper Lantern" theme | Account | Open | Other |
| VOC-8750 | Customer's in Canada unable to access INC0496204 | Account | Open | Other |
| VOC-8792 | P4_BH_HAL issue_INC0516341 | Account | Open | Other |
| VOC-8823 | **SOCIAL ENGINEERING ATTEMPTS** Please Read | Account | Open | Other |
| VOC-8841 | PEGA :: Emails going to Customer's Spam Folder | Account | Open | Other |
| VOC-8845 | BH Jarvis: Domain Name page displaying 404 Not Found | Account | Resolved- completed | Other |
| VOC-8845 | BH/HG Jarvis: Domain Name page displaying 404 Not Found | Account | Resolved- completed | Other |
| VOC-8861 | BH Jarvis: Redesign the Manage Advanced DNS Records page | Account | Resolved- completed | Other |
| VOC-8773 | Support: Track Jarvis interactions/contacts only | Account | Resolved- completed | Other |
| VOC-8834 | Genesys Chat: Customers requesting | Account | Open | Other |
| VOC-8996 | Nametag - Customer Does Not Have Nametag | Account | Resolved- completed | Other |
| VOC-9010 | CER Request - Customer not listed | Account | Resolved completed | Other |
| VOC-9011 | CER Customer Did Not Know User ID | Account | Open | Other |
| VOC-9072 | Customer Request: Addition 2FA/MFA Options | Account | Open | Other |
| VOC-9081 | BH Jarvis: Account Manager Error - Unable to retrieve DNS records | Account | Open | Other |
| VOC-9839 | BH Jarvis: Trusted Phone Number Error for international phone numbers | Account | Resolved completed | Other |
| VOC-9854 | BH Jarvis: Update AM WP Plus Hosting package to reflect 2 Websites | Account | Open | Other |
| VOC-9856 | Customer Requesting To Disable Two Factor Authentication (2FA) | Account | Resolved- completed | Other |
| VOC-9857 | BH Jarvis: Unsupported TLDs Domain Transfer in 404 error page | Account | Open | Other |
| VOC-9893 | Password Reset Links/User IDs Are Not Sending Out | Account | Open | Other |
| VOC-9872 | BH Jarvis: Ability to resend Order Confirmation Email to updated address | Account | Open | Other |
| VOC-9923 | BH Jarvis: AM showing "Ready to Setup" alerts for Privacy Plus on Migrated accounts | Account | Open | Other |
| VOC-9941 | BH Jarvis: Error Thrown on CodeGuard Backup Creation but Backup is Created | Account | Open | Other |
| VOC-9954 | BH Jarvis: USA customers are getting error while updating the trusted phone number. | Account | Open | Other |
| VOC-9968 | P2_BH_ Storefront_AM issue_INC0708803 | Account | Open | Other |
| VOC-9971 | P2_BH_Bluehost.com Down_INC0708944 | Account | Open | Other |
| VOC-9978 | BH Migrated Jarvis: Hosting tab in Account Manager shows error for random customers only. | Account | Open | Other |
| VOC-9984 | BH Jarvis: cPanel Email Left Nav link doesn't function | Account | Resolved completed | Other |
| VOC-9991 | BH Jarvis: AM - Manage SEO Tools Start loads 404 error | Account | Open | Other |
| VOC-10036 | BH Jarvis: Move Domains from one account to another | Account | Open | Other |
| VOC-10056 | BH Jarvis: Invalid password error when updating My Profile contact info | Account | Open | Other |
| VOC-10071 | Domains Not Showing Within Renewal Center Of Account Manager | Account | Resolved completed | Other |
| VOC-10193 | BH/HG Jarvis: Credit card on file not available on new purchase in checkout flow | Account | Open | Other |
| VOC-10285 | Store Front/Account Manager Cart Latency For Renewals and Purchasing | Account | Open | Other |
| VOC-10293 | Change Password button on the reset password page. is greyed out | Account | Open | Other |
| VOC-10299 | Received 2FA code sent to TPN is not accepted when logging into the account | Account | Open | Other |
| VOC-10345 | BH Jarvis: Hosting tab missing in Account Manager | Account | Open | Other |
| VOC-10348 | PCR with User ID of existing Primary Contact | Account | Resolved completed | Other |
| VOC-10368 | BH Jarvis: Option to add Trusted phone number under security tab is not available | Account | Open | Other |
| VOC-10382 | Unable to Add 2FA Due To Trusted Phone Number No Longer Being Supported | Account | Open | Other |
| VOC-10385 | BH Jarvis: Unable to setup Security PIN | Account | Open | Other |
| VOC-10404 | BH / HG Jarvis | Website with Malware Missing from Account Manager | Account | Open | Other |
| VOC-10417 | HG Jarvis: An error in AM website section is displaying BLUEHOST contact support phone number | Account | Resolved Completed | Other |
| VOC-10464 | BH Jarvis: Yoast Premium SEO subscription expired | Account | Open | Other |
| VOC-10484 | CSRT/Account Manger Latency | Account | Resolved Completed | Other |
| VOC-10485 | CSRTools and Account Manager Latency causing errors in Account Manager - INC0762180 on 01-29/2024 | Account | Open | Other |
| VOC-10492 | Unable To Use Send Recovery Key Feature | Account | Resolved Completed | Other |
| VOC-10499 | Product/Addon setup email after order purchase | Account | Open | Other |
| VOC-10505 | BH Jarvis: Unable to add User Roles in AM due to character limit | Account | Open | Other |
| VOC-10507 | BH/HG :: Customers receiving blacklist error message when accessing tools in Account Manager | Account | Open | Other |
| VOC-10537 | P3_BH_SF_inaccessible_via_CSRT_INC0770559 | Account | Open | Other |
| VOC-10585 | BH Jarvis: Unable to renew expired Reseller hosting plans | Account | Open | Other |
| VOC-10642 | Email and Phone number confirmation fields needed during account signup. | Account | Open | Other |
| VOC-10647 | BH/HG Jarvis: Add "Advanced DNS Editor" to left navigation menu | Account | Open | Other |
| VOC-10663 | P3_Jarvis_Brands_CSRT_AM_Issue_INC0788007 | Account | Open | Other |
| VOC-10701 | BH Jarvis: Create option to view clear reason for suspension in CSR alongside the Account status. | Account | Resolved completed | Other |
| VOC-10712 | BH/HG Jarvis: Hosting/Payment Section Blank After adding Payment Method with Special Characters | Account | Open | Other |
| VOC-10839 | SIFT - Customer is unable to receive the code/email notification to the Primary email address. | Account | Open | Other |
| VOC-10888 | BH/HG Jarvis: Confirmation notification of Account password change | Account | Open | Other |
| VOC-10921 | CSRT / Storefront Issues - Not Loading/Error Messages | Account | Open | Other |
| VOC-10968 | Auto renewal notification - displays incorrect domain name linked to the Hosting plan. | Account | Open | Other |
| VOC-10991 | P2_LEIG_Provo Network Issue_INC0810516 | Account | Resolved-Completed | Other |
| VOC-11004 | 2FA - Not Receiving Code To Trusted Phone Number (TPN) | Account | Open | Other |
| VOC-11020 | Alert: Bad Actor - Faris Al Malki - Attempting to Hijack Domains by requesting auth codes | Account | Open | Other |
| VOC-11021 | Email verification prompts for Customers | Account | Open | Other |
| VOC-11031 | Customers are stuck on the log in page when logging in to AM using the correct credentials | Account | Resolved completed | Other |
| VOC-11044 | Alert: Bad Actor - Faris Al Malki - Updating Nameservers to CSIT-HOST.COM | Account | Open | Other |
| VOC-11198 | BH Jarvis: Refer a Friend button doesn't function in AM | Account | Resolved completed | Other |
| VOC-11184 | Cxs are unable to submit a PCR/CER request via the account recovery form when using a Temp Domain | Account | Resolved-completed | Other |
| VOC-11266 | HG/BH Jarvis: Error | Address length should not exceed 41 characters when updating address in AM | Account | Open | Other |
| VOC-11273 | BH Cloud: Unable to connect Jetpack through Account Manager | Account | Open | Other |
| VOC-11274 | BH Jarvis: Incorrect Website Limits and the Storage space on upgrade form | Account | resolved completed | Other |
| VOC-11276 | BH/HG Jarvis: ccTLD - Unable to update the Profile Contact Name | Account | Open | Other |
| VOC-11295 | HG/BH: Error | "Something went wrong, please contact support" when resetting AM password | Account | Open | Other |
| VOC-11394 |
Jarvis: Cannot update saved credit cards with new Exp Date | Account | Open | Other |
| VOC-11407 | HG and BH suspend/unsuspend feature in CSRT | Account | Open | Other |
| VOC-11474 | P3_BH HG_HAL Nginx Error_INC0883626 | Account | Resolved completed | Other |
| VOC-6030 | Account Manager - Unable to Delete Credit Cards on file | Account | Resolved completed | Other |
| VOC-11496 | Account Manager - Move Accounts Option (Internal Transfer between Accounts) | Account | Resolved completed | Other |
| VOC-11545 | BH Cloud: Track contacts requesting the activation of Staging | Account | Open | Other |
| VOC-11555 | Outage Alert: Jarvis Release for Friday August 1st from 10:00PM ET to August 2nd at 5:00AM ET | Account | Resolved completed | Other |
| VOC-10177 | BH/HG Jarvis - Account Manager: An error has occurred while setting up your hosting. | Account | Resolved completed | Other |
| VOC-10177 | BH_HAL reference Placeholder_INC1055439 | Account | Resolved completed | Other |
| VOC-10711 | Unable To Sign Into Account Manager Due To Invalid Characters Within Billing Information | Account | Resolved completed | Other |
| VOC-11640 | BH Jarvis: Hosting Tab is missing from the Account Manager. | Account | Open | Other |
| VOC-11416 | BH/HG Jarvis: "Urgent: Your hosting account disk usage is at limit" pop-up in AM | Account | Resolved completed | Other |
| VOC-11661 | Incorrect name listed as owner contact listed in storefront. | Account | Open | Other |
| VOC-11592 | BH/HG Jarvis: AM | Re-initiate a failed domain transfer redirects to Incorrect Brand | Account | Open | Other |
| VOC-11718 | BH Cloud: Errors when moving domains from BH to Cloud accounts | Account | Open | Other |
| VOC-11756 | P2_BH_Unable to access AM_INC0913155 | Account | Resolved completed | Other |
| VOC-10692 | BH/HG Jarvis: Notification should be sent to the customer when the account is disabled for fraud | Account | Open | Other |
| VOC-11769 | Split Account Consolidation | Account | Open | Other |
| VOC-10164 | BH/HG Jarvis: USA customers are getting error while updating the trusted phone number. | Account | Resolved completed | Other |
| VOC-11859 | Open_P3_BH_Webmail login issue_INC0931227 | Account | Resolved completed | Other |
| VOC-11937 | Difficulty managing and/or navigating large accounts: | Account | Open | Other |
| VOC-11938 | Shopping Cart issues when processing Large Orders : | Account | Open | Other |
| VOC-11948 | P3_Hostmonster_AM login issue_INC0949748 | Account | Resolved-completed | Other |
| VOC-11950 | Jarvis: AM | Add Hosting Term and Price to Renewal Center | Account | Open | Other |
| VOC-10155 | BH/HG Jarvis: cPanel Email Left Nav link doesn't function | Account | Resolved completed | Other |
| VOC-12174 | Onboarding Challenges in Pega | Account | Open | Other |
| VOC-10755 | Jarvis: VPS/Dedi - No option to reset the cPanel password through the Account Manager | Account | Open | Other |
| VOC-12240 | Customers are unable to change the Recovery/Secondary Email Address in Account Manager | Account | Resolved completed | Other |
| VOC-12301 | Jarvis: Hosting cPanel_Package and the feature_set incorrectly configured | Account | Open | Other |
| VOC-12315 | BH Jarvis: AM - Upcoming changes to the BH Jarvis Zone editor | Account | Open | Other |
| VOC-12335 | Jarvis: Verification code is not being received by Trusted Phone Number | Account | Resolved completed | Other |
| VOC-12420 | HG/BH Jarvis: Allowable IP address feature request | Account | Open | Other |
| VOC-12487 | PIN Verification Not Working In Pega | Account | Resolved completed | Other |
| VOC-12516 | BH Jarvis: Mixed language preference when logging into MFE from CSRT | Account | Open | Other |
| VOC-12535 | BH/HG Jarvis: New Destiny panel Features | Account | Open | Other |
| VOC-12570 | RNCA Form Is Not Working | Account | Resolved completed | Other |
| VOC-11264 | HG/BH Jarvis: Error when clicking Websites tab in Account Manager | Account | Resolved completed | Other |
| VOC-12699 | P3_Password_Reset_Issue_INC1046481 | Account | Resolved completed | Other |
| VOC-12714 | P3_BH_HG_AM Hosting tab_INC1047263 | Account | Resolved completed | Other |
| VOC-12807 | BH|HG: Open_P2_Nw_Firewall_Issue_INC1059964 | Account | Resolved completed | Other |
| VOC-12834 | P3_BH_Solution_CTB_AM_error_INC1059266 | Account | Resolved completed | Other |
| VOC-12134 | Customers are unable to edit the domain owner contact info because the edit button is grayed out. | Account | Open | Other |
| VOC-12915 | Verbiage in AM when requesting Auth Code | Account | Open | Other |
| VOC-13012 | P3_BH_HG_HAL HUAPI_ errors_INC1074793 | Account | Open | Other |
| VOC-13032 | BH/HG Jarvis: Account Manager's Preferred Language | Account | Open | Other |
| VOC-13070 | Jarvis: Migration of BH Subbrands (JustHost, Hostmonster, and FastDomain) username conflict | Account | Open | Other |
| VOC-13069 | Jarvis: Migration of BH Subbrands (JustHost, Hostmonster, and FastDomain) on 4/16/2025 | Account | Open | Other |
| VOC-13127 | P3_BH_AD pop-up issue_INC1087671 | Account | Resolved completed | Other |
| VOC-13136 | BH/HG Jarvis: Customers attempt to use their AM password to access WordPress, SSH, FTP, or cPanel | Account | Open | Other |
| VOC-13140 | P3_BH_AM_login_error_INC1089364 | Account | Resolved completed | Other |
| VOC-13196 | Alert: Bad Actor - Maher Mayhoub- mmg.webhost@gmail.com. Possibly Faris | Account | Open | Other |
| VOC-13229 | Jarvis - Misspelled Email On File For Newly Created Accounts (Agent Error) | Account | Open | Other |
| VOC-13233 | P4_BH_Unable to access AM_INC1101243 | Account | Resolved completed | Other |
| VOC-13269 | P3_Multi_Account Recovery Issue_NC1103905 | Account | Open | Other |
| VOC-10220 | BH/HG Jarvis: Hosting packages in CSRT and MFE are not displaying the main domain | Account | Open | Other |
| VOC-12879 | HG/BH Jarvis: Error when upgrading existing CodeGuard, which has already exceeded the quota limit | Adherence | Resolved completed | Other |
| VOC-8956 | P3_BH_WordPressBuilderlogin Issue_INC0603864 | BH Builder | Open | Other |
| VOC-9803 | BH Website Builder existing sites redirecting to Onboarding | BH Builder | Resolved completed | Other |
| VOC-9825 | P3_BH_WP website builder_INC0682674 | BH Builder | Open | Other |
| VOC-9841 | Feature request to add other social accounts links | BH Builder | Resolved completed | Other |
| VOC-10653 | BH Jarvis: BH Website Builder loading Grayed-out page | BH Builder | Open | Other |
| VOC-10982 | BH Jarvis: Website Builder Editor | Unable to upload Images | BH Builder | Open | Other |
| VOC-11372 | P5_BH_EE_WebsiteBuilder_access_INC0873934 | BH Builder | Resolved completed | Other |
| VOC-8811 | WP migration plugin failures | BH Plugin | Open | Other |
| VOC-8964 | P3_BH_Plugin Issue_WP commerce_INC0610615 | BH Plugin | Open | Other |
| VOC-9007 | BH | Staging Site WordPress Dashboard Error | BH Plugin | Open | Other |
| VOC-9992 | BH Plugin version >= 3.5.0 breaks WooCommerce ShipStation Integration plugin | BH Plugin | Resolved-completed | Other |
| VOC-11827 | Bluehost domain registration not supported. | BH Builder | Open | Other |
| VOC-13094 | BH Jarvis: Post Sub Brand Migration: Sitebuilder Login Error | BH Builder | Resolved-completed | Other |
| VOC-12923 | Jarvis: BH plugin PHP Fatal error causing 500 errors | BH Plugin | Open | Other |
| VOC-12936 | BH JARVIS: WordPress CLI command for reinstalling the BlueHost plugin if it was deleted. | BH Plugin | Open | Other |
| VOC-7233 | Customers in Paypal Zero countries are failing refunds. | Billing | Tracks Needed | Other |
| VOC-7232 | Jetpack failing to properly provision | Billing | - | Other |
| VOC-7229 | TAX - Charged but not reflected on invoices | Billing | Tracks Needed | Other |
| VOC-7227 | RENEWING - SiteLock rebill | Billing | In Development | Other |
| VOC-7226 | Refund Failures Due to "Not Enough To Cover Tax" Error | Billing | Product Team Backlog | Other |
| VOC-7225 | CPM ERROR - Sitelock renewals failing | Billing | In Development | Other |
| VOC-7217 | Tax exemption not displaying for required countries | Billing | In Development | Other |
| VOC-7214 | Duplicate Failed Sitelock Uninstall Tasks | Billing | Tracks Needed | Other |
| VOC-7191 | Mojo Marketplace Purchases Failing to Create Subscription | Billing | Tracks Needed | Other |
| VOC-7190 | During domain addon, cPM is performing "restore" or "noop" operations for non-existent products | Billing | Tracks Needed | Other |
| VOC-7189 | WP Pro Fails to Renew or Cancel when Missing a WP Installation in public_html | Billing | Tracks Needed | Other |
| VOC-7221 | SSL Validation Email Not Sending | Billing | In Development | Other |
| VOC-7188 | "Credit processing failed unexpectedly: A credit for... already exists" | Billing | Tracks Needed | Other |
| VOC-7181 | Customers requesting signup rates during their free hosting trial | Billing | Tracks Needed | Other |
| VOC-7180 | Update the landing page for when accounts are downgraded/upgraded | Billing | In Development | Other |
| VOC-7178 | New account creations are failing due to weak cPanel password | Billing | In Development | Other |
| VOC-7174 | Unable to purchase 'Google Analytics' | Billing | Tracks Needed | Other |
| VOC-7173 | Offer shorter-term for Bluesky | Billing | Tracks Needed | Other |
| VOC-7171 | Ability to set an appointment with BlueSky in cPanel | Billing | Tracks Needed | Other |
| VOC-7170 | Currency Exchange Too High for Dlocal Customers | Billing | Tracks Needed | Other |
| VOC-7158 | Service Monkey options to manage renewals of products | Billing | Tracks Needed | Other |
| VOC-7151 | Google Workspace: Customers Do Not Have The Option to Downgrade Seats | Billing | Tracks Needed | Other |
| VOC-7146 | Account Upgrade/Downgrade Feature in cPanel- Billing | Billing | Tracks Needed | Other |
| VOC-7144 | Ability to Search Billing Transactions in cPM by CC Type and Last Four | Billing | Tracks Needed | Other |
| VOC-7130 | Revamp the failed auto-renewal email to include the payment rejection reason | Billing | Tracks Needed | Other |
| VOC-7128 | Failed AutoRenew task for various products | Billing | Tracks Needed | Other |
| VOC-7127 | PayPal Refunds Failing to Process | Billing | Tracks Needed | Other |
| VOC-7123 | Ability to add/update PayPal account under Billing Information | Billing | Tracks Needed | Other |
| VOC-7121 | Invoices Not Displaying Correct PayPal Account Email | Billing | Tracks Needed | Other |
| VOC-7119 | Remove card information on Bluerock | Billing | - | Other |
| VOC-7115 | Account expiration date is not easily accessible | Billing | Tracks Needed | Other |
| VOC-7113 | Hosting renewals failing to queue free addons to the cart | Billing | Tracks Needed | Other |
| VOC-7099 | Rename the Hosting Plan "Renew" button to "Manage Renewal" | Billing | Tracks Needed | Other |
| VOC-7096 | Installing CodeGuard fails on task Failed to create a new user: email is already taken | Billing | Tracks Needed | Other |
| VOC-7094 | Ability to not install the Free CF CDN during initial account setup | Billing | Tracks Needed | Other |
| VOC-7089 | Account Setup Issue After New Sign Up Charge | Billing | Tracks Needed | Other |
| VOC-7086 | Auto-Renew failures for ConstantContact (0 - 500 Contacts) | Billing | Tracks Needed | Other |
| VOC-7079 | Ability to use a Checking account as a form of payment | Billing | Tracks Needed | Other |
| VOC-7071 | Sitelock and Sitelockcdn failing to install | Billing | Tracks Needed | Other |
| VOC-7070 | Google AdWords stating the promotional code is expired | Billing | Tracks Needed | Other |
| VOC-7062 | Checkout error during Global Sitelock CDN/WAF Advanced renewal | Billing | Product Team Backlog | Other |
| VOC-7047 | Cloudflare CDN uninstall failed stuck task | Billing | Tracks Needed | Other |
| VOC-7040 | The ability to sync billing dates for all products | Billing | Tracks Needed | Other |
| VOC-7039 | Hosting::call_gt_user_flat: No site found at given docroot | Billing | Tracks Needed | Other |
| VOC-7032 | CodeGuard: Implement larger storage plans | Billing | Tracks Needed | Other |
| VOC-7029 | Sitelock Security products getting Auto deleted once purchased | Billing | Tracks Needed | Other |
| VOC-7015 | Create Option to Make VAT/Tax ID Visible on Invoices | Billing | Tracks Needed | Other |
| VOC-7009 | Cloudflare Premium Issues | Billing | Tracks Needed | Other |
| VOC-7006 | Ability to change the payment currency in BlueRock | Billing | Tracks Needed | Other |
| VOC-6999 | Visibility of the Free domain registration coupon in cPanel/DM | Billing | Tracks Needed | Other |
| VOC-6992 | MX record Domain.tld preventing Sitelock CDN purchase | Billing | Tracks Needed | Other |
| VOC-6991 | Removal of Outdated Site Backup Pro from the Hostmonster Sign-up page | Billing | Tracks Needed | Other |
| VOC-6990 | CloudFlare CDN prevents Hosting autorenewal from processing | Billing | Tracks Needed | Other |
| VOC-6986 | Retention Price issues in JustHost Pro account plan | Billing | Tracks Needed | Other |
| VOC-6984 | Retention offers do not have free addon products active | Billing | Tracks Needed | Other |
| VOC-6978 | Zip Code invalid error when updating Jamaica Payment Information | Billing | Resolved-completed | Other |
| VOC-6967 | Allow One-Time payments without saved payment methods on file | Billing | Tracks Needed | Other |
| VOC-6966 | India Customers are getting Decline Message while updating Credit Card | Billing | Resolved-completed | Other |
| VOC-6960 | Hosting signup:: Incorrect Country Code for Zambia Phone Number | Billing | Tracks Needed | Other |
| VOC-6957 | Compensation Charging Tax After Being Applied | Billing | Tracks Needed | Other |
| VOC-6955 | Hosting reactivation Service Monkey Error Message | Billing | Tracks Needed | Other |
| VOC-6947 | Domain Cancellations Need clarity on money back | Billing | Tracks Needed | Other |
| VOC-6938 | POP-UP while purchasing Microsoft O365/Google Workspace about NO-REFUND | Billing | Tracks Needed | Other |
| VOC-6936 | Hosting cancellation: Product Reversal tasks are not Queued | Billing | Product Team Backlog | Other |
| VOC-6929 | Purchased SSLs require WordPress installation to install | Billing | Tracks Needed | Other |
| VOC-6919 | Generate Invoice field for customers that Pay by Check | Billing | Tracks Needed | Other |
| VOC-6918 | Unable to Install Wildcard SSL from Sectigo | Billing | - | Other |
| VOC-6896 | Unable to Renew/Purchase Sitelock Prevent and Prevent Plus | Billing | Tracks Needed | Other |
| VOC-6888 | Invalid Sitelock Product details in cPm | Billing | Tracks Needed | Other |
| VOC-6881 | Existing O365 Users can Purchase the Essential, Business Plus & Business Pro Plans | Billing | Tracks Needed | Other |
| VOC-6880 | Update Maestro Client Invoice Name | Billing | Tracks Needed | Other |
| VOC-6871 | Premium Domain Indication during sign-up flow | Billing | Resolved-completed | Other |
| VOC-6870 | Failed Sitelock Prevent and Prevent Plus install/upgrade | Billing | Tracks Needed | Other |
| VOC-6869 | Update text to "CodeGuard Basic Included 1st Year" in the Choice Plus included features | Billing | Tracks Needed | Other |
| VOC-6865 | Update Google Ads Credit offer terms to include CA residents | Billing | Tracks Needed | Other |
| VOC-6864 | Google Workspace: account.user.email did not match type email error | Billing | - | Other |
| VOC-6861 | Missing O365 Licenses "Upgrade License" option for Existing Customers | Billing | Tracks Needed | Other |
| VOC-6860 | Global Sitelock CDN/WAF Renewal not linked to SL Prevent & Prevent Plus | Billing | Tracks Needed | Other |
| VOC-6858 | Hosting Migration: Failed to sync addon jetpack:personal | Billing | Tracks Needed | Other |
| VOC-6854 | Add Sales Tax and VAT numbers on UK and Spain Billing receipts | Billing | Tracks Needed | Other |
| VOC-6848 | Microsoft O365: Failed to validate args in method Rosetta::Office365NCE::subscription_add | Billing | - | Other |
| VOC-6847 | Microsoft O365: failed_disable, Error from rosetta while trying to delete account | Billing | - | Other |
| VOC-6845 | Add "Do Not Renew" to the Hosting Account Section | Billing | Tracks Needed | Other |
| VOC-6843 | Unable to purchase Yoast SEO Premium | Billing | Product Team Backlog | Other |
| VOC-6841 | VPS/Dedi Package Downgrade Ability | Billing | Tracks Needed | Other |
| VOC-6826 | Unable to update Billing/Contact information on Bluerock | Billing | In Development | Other |
| VOC-6810 | FOS HFE New Signup Flow Temporary Test Account Type Issues | Billing | Tracks Needed | Other |
| VOC-6806 | Cannot Purchase Google Workspace on Domain-Only Accounts: Please validate the domain | Billing | Tracks Needed | Other |
| VOC-6805 | Google Workspace: Upgrade User's Plan option is missing | Billing | Tracks Needed | Other |
| VOC-6803 | Customers Impacted by Hurricane Ian | Billing | Tracks Needed | Other |
| VOC-6798 | Unable to add Hosting plan renewal to SM Cart | Billing | Tracks Needed | Other |
| VOC-6795 | My Products page displays incorrect Domain Renewal Rate pricing | Billing | Tracks Needed | Other |
| VOC-6342 | Marketplace > Hosting Upgrade Page Displays Incorrect Pricing | Billing | - | Other |
| VOC-7257 | P3 | BH _INT_Issue_for_AddtoCart_INC0366367 | Billing | Open | Other |
| VOC-7268 | Dedicated IP Decom/Destroy Failure | Billing | Open | Other |
| VOC-7277 | Update Disclosures for Bluehost Cart and Hosting Upgrade Pages | Billing | Open | Other |
| VOC-7318 | P3_BH_Renewal issue_INC0396843 | Billing | Open | Other |
| VOC-7319 | Hosting accounts on Manual renewal still renew_INC0422526 | Billing | Open | Other |
| VOC-7330 | P3_BH_Accounts are not getting verified automatically_INC0398803 | Billing | Open | Other |
| VOC-7332 | BH Signups: Free Addons missing from some customers | Billing | Open | Other |
| VOC-7366 | CodeGuard Renewal Invoice Update | Billing | Open | Other |
| VOC-7376 | Update Service Monkey Cancellation Form Template | Billing | Open | Other |
| VOC-7378 | P3_BH_Your Payment Invoice Issue_INC0419960 | Billing | Open | Other |
| VOC-7404 | P3_BH_AccountProvisioningBackRef_INC0426069 | Billing | Open | Other |
| VOC-7405 | P3_BH_WooCommerce plugin issue_INC0425905 | Billing | Open | Other |
| VOC-7419 | P3_BH_Hosting account installs_INC0436456 | Billing | Open | Other |
| VOC-7442 | P2_BH_Payment Processing Errors_INC0441968 | Billing | Open | Other |
| VOC-8678 | P4_BH_Cpanel Signup Issue_INC0457095 | Billing | Open | Other |
| VOC-8729 | P3_BH_Renewals_Issue_INC0477997 | Billing | Open | Other |
| VOC-8737 | BH Retention Domain Parking Plans | Billing | Open | Other |
| VOC-8742 | P3_BH_Legacy page Issue_INC0482706 | Billing | Open | Other |
| VOC-8756 | Domain Redemption: Unable to add domain name to cart | Billing | Open | Other |
| VOC-8751 | Customer-initiated Account Restores | Billing | Open | Other |
| VOC-8798 | Jarvis: Domain Private Registration purchasing issues | Billing | Resolved-completed | Other |
| VOC-8821 | BH Jarvis: Glowtouch office - We were unable to process your transaction | Billing | Open | Other |
| VOC-8838 | BH Jarvis hosting packages: Display REFUND button within first 30 days | Billing | Open | Other |
| VOC-8842 | BH Jarvis: Ability to term change or downgrade Hosting Packages | Billing | Open | Other |
| VOC-8852 | BH Jarvis: Can't Redeem Codeguard Credit | Billing | Resolved-completed | Other |
| VOC-8852 | BH Jarvis: Can't Install/Redeem CodeGuard Credit | Billing | Resolved-completed | Other |
| VOC-8855 | P4_BH_WP Hosting package stuck_INC0575141 | Billing | Open | Other |
| VOC-8863 | BH Jarvis: Option to pay with PayPal is not being presented | Billing | Open | Other |
| VOC-8872 | P4_BH Jarvis_Account Processing_INC0580823 | Billing | Open | Other |
| VOC-8888 | CodeGuard is not listed in Marketplace | Billing | Resolved completed | Other |
| VOC-8960 | Track Cancellation requests due to WordPress install/Setup, DNS issues | Billing | Resolved completed | Other |
| VOC-8961 | Track BH Jarvis processed Refunds/Cancellations | Billing | Resolved completed | Other |
| VOC-8971 | PCI Pal Issues - Unable to process payment transaction such as renewals, upgrades and sign ups | Billing | Open | Other |
| VOC-9079 | Retention New save offers | Billing | Resolved-completed | Other |
| VOC-9083 | Plus Hosting package & Comodo SSL Certificate 1 year billing issue | Billing | Open | Other |
| VOC-9098 | BH Unlimited Storage 3-year Pro Hosting plan exclusive offer | Billing | Resolved-completed | Other |
| VOC-9846 | P3_BH_Incorrect Product Prices_INC0688434 | Billing | Open | Other |
| VOC-9958 | BH Migration | Invoice History not available | Billing | Resolved-completed | Other |
| VOC-9965 | BH Migration |Customers not able to Purchase/Renew | Billing | Open | Other |
| VOC-9966 | BH Migration |Customers getting Auto renewed. | Billing | Open | Other |
| VOC-9973 | BH Migration | Addon Products set to Manual Renew Auto Renew | Billing | Open | Other |
| VOC-9981 | BH Jarvis: Hosting Pkg Upgrades showing incorrect price in Cart | Billing | Open | Other |
| VOC-9989 | BH Jarvis: Hosting Pkg Renewals showing incorrect price in Cart | Billing | Open | Other |
| VOC-10034 | BH Migration |Legacy Plans switched to Jarvis Shared Hosting Packages | Billing | Resolved completed | Other |
| VOC-10069 | BH Jarvis: Can't purchase SSL for hosted domain when registered with a third-party | Billing | Resolved completed | Other |
| VOC-10077 | BH Jarvis: Purchase Sitelock Plan attached to incorrect Domain/Website | Billing | Resolved completed | Other |
| VOC-10126 | BH Jarvis: Google Workspace Product Line Item listed as deleted | Billing | Resolved completed | Other |
| VOC-10335 | HG Jarvis: Customer's Receiving Monthly Email Notifications About $0.00 Addons | Billing | Open | Other |
| VOC-10488 | P3_BH_Unable to add hosting_INC0762643 | Billing | Open | Other |
| VOC-10448 | BH/HG Jarvis | Customer's unable to remove items from cart when renewing_INC0757857_P3 | Billing | Open | Other |
| VOC-10544 | P3_BH_Error processing payment_INC0771177. | Billing | Open | Other |
| VOC-10548 | BH Jarvis: Cannot purchase Hosting for third-level domains | Billing | Open | Other |
| VOC-10549 | BH Jarvis: Cannot purchase hosting for all TLDs | Billing | Resolved completed | Other |
| VOC-10633 | Hosting account has been deleted automatically | Billing | Open | Other |
| VOC-10856 | P3_BH_HG_Click to Buy issue_INC0799263 | Billing | Resolved completed | Other |
| VOC-10959 | Unable to process payment. Getting error message | Billing | Open | Other |
| VOC-11033 | BH Jarvis: Payment methods get auto deleted from the account. | Billing | Open | Other |
| VOC-11078 | P3_BH_Affiliate issues_INC0822758 | Billing | Resolved completed | Other |
| VOC-11110 | Error While submitting Order: We're Sorry. Your Request Could Not Be Processed At This Time | Billing | Open | Other |
| VOC-11224 | BH-HG JARVIS RENEWALS: Unable to make payment "Sorry, an error has occurred, please try again" | Billing | Open | Other |
| VOC-11308 | P3_BH_HG_Purchase Yoast Products_INC0867101 | Billing | Resolved completed | Other |
| VOC-11383 | P3_BH HG_AM Purchase Issues_INC0875396 | Billing | Resolved completed | Other |
| VOC-11391 | P3_BH_Hosting Packages Stuck_INC0875843 | Billing | Resolved completed | Other |
| VOC-11435 | P3_BH_Purchase Issue in Account Manager_INC0879987 | Billing | Resolved completed | Other |
| VOC-11449 | Jarvis: Hosting plan getting automatically renewed even after account deletion. | Billing | Open | Other |
| VOC-11452 | P3_BH_BOS Checkout Pricing issue_INC0881949 | Billing | Resolved completed | Other |
| VOC-11489 | Jarvis: Professional Email (OX Cloud) free trial is charging customers for unconfigured mailboxes | Billing | Open | Other |
| VOC-11484 | P3_BH_Orders are failing_INC0885240 | Billing | Resolved completed | Other |
| VOC-11546 | BH/HG Jarvis: Null value in Shared Hosting Package Term Selection at Checkout | Billing | Open | Other |
|
VOC-11539 | BH/HG Jarvis: Dedi IP pricing discrepancies | Billing | Open | Other |
| VOC-11559 | BH Jarvis: Unable to update the Tax Certificate Number in Account Error "Invalid format" | Billing | Open | Other |
| VOC-11568 | BH Jarvis: 5-year term was added to Shared and WordPress hosting that should not be available | Billing | Open | Other |
| VOC-11607 | BH Jarvis: Hosting renewal reminder emails and Cart shows up addon domain instead of Main domain. | Billing | Resolved completed | Other |
| VOC-11618 | Track contacts related to Credit Card Issues for Customers Based in India | Billing | Open | Other |
| VOC-11713 | Domains Billing at No Charge without a coupon or bundle associated to the order. | Billing | Open | Other |
| VOC-7354 | Billing: Better invoice export ability. | Billing | Open | Other |
| VOC-11828 | JARVIS: Error when initiating a refund in CSRT for VPS_NVMe hosting packages | Billing | Open | Other |
| VOC-10469 | Jarvis: The service can't be renewed because the account that owns this service is suspended in AM | Billing | Open | Other |
| VOC-11870 | VAT refund conflict as per the Dutch Tax Law | Billing | Open | Other |
| VOC-11878 | P3_BH_Remove button issue_INC0932888 | Billing | Resolved completed | Other |
| VOC-11916 | BH Jarvis: Renewals price issues for Auto renewal v/s Manual renewal for Migrated WP pro plans | Billing | Open | Other |
| VOC-11949 | ***HG-BH - Update*** Content Restore Price Change | Billing | Open | Other |
| VOC-11958 | BH/HG Jarvis: Charged amount is reflected in transaction history but not in order history and CSR | Billing | Open | Other |
| VOC-10290 | BH-HG JARVIS *NEW PRODUCT*: Unable to make payment "Sorry, an error has occurred, please try again" | Billing | Resolved completed | Other |
| VOC-12026 | Customers Impacted by Hurricane Helene or Hurricane Milton | Billing | Open | Other |
| VOC-12017 | HG-BH: Price mismatch for checkout in CAD currency | Billing | Open | Other |
| VOC-12086 | HG-BH - Upgrades to 150-200-250 gb plans available in AM for Pro Hosting Customers | Billing | Open | Other |
| VOC-12092 | BH-JH-HM - 5 year Billing Cycles Unavailable for CTB upgrade | Billing | Open | Other |
| VOC-12159 | Domain Privacy + Protection (DPP) Renewal - Domain Missing from Invoice | Billing | Open | Other |
| VOC-12160 | The unsubscribe option is missing from marketing emails. | Billing | Open | Other |
| VOC-12239 | Account Manager CCTLDS Renewal Issues through Domain Tab | Billing | Resolved completed | Other |
| VOC-12266 | HG/BH Jarvis: Refund details are not shown in CSRT for failed refunds. | Billing | Open | Other |
| VOC-12272 | BH/HG Extra CPanel License Charge during VPS/Dedi Upgrade | Billing | Resolved completed | Other |
| VOC-12317 | "
BH/HG Jarvis: General Tracking | Invoice Extension Requests" | Billing | Open | Other |
| VOC-12320 | BH Jarvis: Automatic and manual renewal issues with Professional Email (3-month free trial). | Billing | Open | Other |
| VOC-12474 | BH/HG Jarvis: Issue while purchasing any .xx.xx domains. | Billing | Resolved completed | Other |
| VOC-12489 | CSR/PL tools - Delete Wallet item not working | Billing | Resolved completed | Other |
| VOC-12500 | Jarvis: Open_P3_BH_PL_Tools_error_INC1023039 | Billing | Resolved completed | Other |
| VOC-12635 | Jarvis | Checkout flow with Tax Exempt ID is still charging taxes | Billing | Open | Other |
| VOC-12748 | Jarvis: Feature request to add the renewal date and expiry date separately in the Renewal Center. | Billing | Open | Other |
| VOC-12852 | Jarvis: P3_BH HG_Auto renewals issue CSRT_INC1060859 | Billing | Resolved completed | Other |
| VOC-12898 | Jarvis: Refund claims not showing reason for refund failures | Billing | Open | Other |
| VOC-13090 | BH/HG/Domain.com - Jarvis | Payment History Request in CSR | Billing | Open | Other |
| VOC-11562 | Jarvis: Receiving an error while trying to charge customers credit card | Billing | Open | Other |
| VOC-13108 | BH/HG Jarvis: Recommend CodeGuard Storage Plan Based on Customer’s Disk Usage | Billing | Open | Other |
| VOC-13118 | BH Jarvis: Monthly Hosting Package Unavailable in Cart Dropdown for Manual Renewals | Billing | Open | Other |
| VOC-13128 | P3_NS_BH_PCI Pal issue_INC1087696 | Billing | Open | Other |
| VOC-13133 | BH-Jarvis:: Message Displaying to Choosing Accurate Currency During Signup on the Website | Billing | Open | Other |
| VOC-13257 | BH Jarvis: Sub-brand - Customer pushback regarding the restore fee | Billing | Open | Other |
| VOC-7238 | JUSTHOST -Site Builder does not have a login option | cPanel/WHM | Tracks Needed | Other |
| VOC-7234 | Zone files with custom settings are wiped when an account is deleted. | cPanel/WHM | Product Team Backlog | Other |
| VOC-7228 | Customers cannot access softaculous | cPanel/WHM | Tracks Needed | Other |
| VOC-7223 | Maestro tokens failing to authenticate | cPanel/WHM | Tracks Needed | Other |
| VOC-7222 | Duplicate multi-host cPanels | cPanel/WHM | Resolved completed | Other |
| VOC-7219 | Assignment failing on ReactivatePrivacy when moving domains from one account to another. | cPanel/WHM | Tracks Needed | Other |
| VOC-7216 | AutoSSL Fails to Install with DCV Failure | cPanel/WHM | Tracks Needed | Other |
| VOC-7212 | Unable to change cPanel language on Rock accounts | cPanel/WHM | Tracks Needed | Other |
| VOC-7205 | SpamAssassin Returning 404 Not Found | cPanel/WHM | Tracks Needed | Other |
| VOC-7203 | PHP Pear Feature Inaccessible on VPS | cPanel/WHM | Tracks Needed | Other |
| VOC-7200 | OHWP/VPS/Dedicated - Disk Usage Capacity Notifications/Solutions & Errors | cPanel/WHM | Tracks Needed | Other |
| VOC-7199 | RENAME: FAILED: Failed to park [$DOMAIN]. Could not determine the nameserver IP addresses for "$DOMAIN | cPanel/WHM | Tracks Needed | Other |
| VOC-7197 | Error attempting to unassign $domain: [You do not have control of the domain $domain.] | cPanel/WHM | Tracks Needed | Other |
| VOC-7196 | Migration Failure: We expected a dedicated IP to be installed, but we do not have one yet? | cPanel/WHM | Tracks Needed | Other |
| VOC-7195 | Legacy Hosting Passwords grants access to BlueRock accounts | cPanel/WHM | Product Team Backlog | Other |
| VOC-7194 | Failed SSL upload to SiteLock CDN | cPanel/WHM | Tracks Needed | Other |
| VOC-7193 | BlueRock - WebDisk webmail rewrite incorrect | cPanel/WHM | Tracks Needed | Other |
| VOC-7186 | Customers requesting the ability to download a purchased theme's demo files | cPanel/WHM | Tracks Needed | Other |
| VOC-7182 | Nameserver DNS Records Cannot be Added by Customers for Subdomains | cPanel/WHM | Tracks Needed | Other |
| VOC-7177 | Domain assignment failing "already has a userdata file" | cPanel/WHM | Tracks Needed | Other |
| VOC-7176 | Allow URL redirects on domain only accounts | cPanel/WHM | Tracks Needed | Other |
| VOC-7169 | Unable to load BlueSky ticket portal in My Sites | cPanel/WHM | Tracks Needed | Other |
| VOC-7168 | Stuck Rename: Failed to update main domain via cpanel! | cPanel/WHM | - | Other |
| VOC-7167 | Incorrect Account Features displayed Office 365 | cPanel/WHM | Tracks Needed | Other |
| VOC-7166 | Correct Legacy Backup Configuration(WHM) settings are not displaying in cPanel | cPanel/WHM | Tracks Needed | Other |
| VOC-7161 | Add a Weebly dashboard link to Products and Services | cPanel/WHM | Tracks Needed | Other |
| VOC-7160 | BLUEHOST: cPanel createacct error: Found another hal account already using this username | cPanel/WHM | Tracks Needed | Other |
| VOC-7153 | Update the generic DNS error "The record could not be added" | cPanel/WHM | Tracks Needed | Other |
| VOC-7147 | Feature to show email send summary in cpanel | cPanel/WHM | Tracks Needed | Other |
| VOC-7145 | Feature for cPanel Shortcut creation | cPanel/WHM | Tracks Needed | Other |
| VOC-7142 | Redirects tool not working on Bluerock | cPanel/WHM | Tracks Needed | Other |
| VOC-7140 | Need Easy Location of Mysites > delete site option | cPanel/WHM | Tracks Needed | Other |
| VOC-7138 | Need Shared Limits and Usage to be shown in cPanel summary | cPanel/WHM | Tracks Needed | Other |
| VOC-7134 | Domain DNS record download Feature request | cPanel/WHM | Tracks Needed | Other |
| VOC-7122 | Domain unassignment failing on VPS | cPanel/WHM | Tracks Needed | Other |
| VOC-7120 | CodeGuard cannot create full backups on MWP accounts | cPanel/WHM | Product Team Backlog | Other |
| VOC-7118 | Migration - Missing server.ip while trying to import into hal | cPanel/WHM | Resolved completed | Other |
| VOC-7117 | Domain failing to unassign due to Cloudflare.pm | cPanel/WHM | Resolved completed | Other |
| VOC-7114 | A cPanel prompt to force customers to review their contact information | cPanel/WHM | Tracks Needed | Other |
| VOC-7111 | MWP phpMyAdmin displays an SSL warning upon login | cPanel/WHM | - | Other |
| VOC-7109 | Add necessary redirect code while installing SSL | cPanel/WHM | In Development | Other |
| VOC-7108 | Directory Privacy Fails To Properly Create | cPanel/WHM | Tracks Needed | Other |
| VOC-7107 | Domain Unassignment Failing on VPS/DEDI and WP Optimized Accounts | cPanel/WHM | Resolved-completed | Other |
| VOC-7105 | Add a field to the DNS Zone Editor | cPanel/WHM | Tracks Needed | Other |
| VOC-7102 | The Apply button does not always display in MultiPHP Manager | cPanel/WHM | In Development | Other |
| VOC-7101 | FTP Account creation is missing /public_html directory path | cPanel/WHM | In Development | Other |
| VOC-7100 | Add a Technical Contact Email field in cPanel>Contact Information | cPanel/WHM | Tracks Needed | Other |
| VOC-7093 | Remove the Primary Domain Name requirement from cPanel | cPanel/WHM | Tracks Needed | Other |
| VOC-7092 | Unable to view images in File Manager | cPanel/WHM | Resolved-completed | Other |
| VOC-7091 | VPS/DEDI - CPM/cPanel tasks timing out due to Wordpress Toolkit being installed | cPanel/WHM | Tracks Needed | Other |
| VOC-7090 | Unable to upload SSL to Cloudflare addon product | cPanel/WHM | In Development | Other |
| VOC-7088 | Powered By cPanel information in Bluehost website | cPanel/WHM | Tracks Needed | Other |
| VOC-7082 | cPanel script that successfully updates CentOS 6 to CentOS 7 | cPanel/WHM | Tracks Needed | Other |
| VOC-7081 | Ability to change account Usernames | cPanel/WHM | Tracks Needed | Other |
| VOC-7077 | Remote PostgrSQL Feature | cPanel/WHM | Tracks Needed | Other |
| VOC-7074 | Ability to perform a bulk DNS change for domains in Rock | cPanel/WHM | Tracks Needed | Other |
| VOC-7072 | SSL installation suggestion once the domain is assigned | cPanel/WHM | Tracks Needed | Other |
| VOC-7068 | Metrics Editor Locked | cPanel/WHM | Tracks Needed | Other |
| VOC-7067 | Add instructions and a hyperlink in the BH Staging area | cPanel/WHM | Tracks Needed | Other |
| VOC-7066 | FTP Account- Bulk Deletion & Valid File path display | cPanel/WHM | Tracks Needed | Other |
| VOC-7065 | Stuck migration - Could not sync config files: rsync symlink | cPanel/WHM | Tracks Needed | Other |
| VOC-7064 | Change 2FA validation token expiration time to 10 minutes | cPanel/WHM | Tracks Needed | Other |
| VOC-7060 | Ability to Import or Export URL Redirects with a CSV File | cPanel/WHM | Tracks Needed | Other |
| VOC-7058 | Remove Cloudflare Free/Premium from legacy VPS/DEDI | cPanel/WHM | Tracks Needed | Other |
| VOC-7052 | Ability to move displayed installed sites in My Sites | cPanel/WHM | Tracks Needed | Other |
| VOC-7050 | Marketing Tools page loading blank in Bluerock | cPanel/WHM | Tracks Needed | Other |
| VOC-7049 | CodeGuard failing to complete the setup in My Site>Backups | cPanel/WHM | Product Team Backlog | Other |
| VOC-7045 | Proposed updates to CodeGuard Backups | cPanel/WHM | - | Other |
| VOC-7041 | cPanel: Emails Not Being Received Due to Greylisting | cPanel/WHM | Tracks Needed | Other |
| VOC-7038 | Reseller/Resold Disk quota conflicts | cPanel/WHM | Tracks Needed | Other |
| VOC-7037 | Stuck Migration::Account [User] is being restored on destination box | cPanel/WHM | Resolved-completed | Other |
| VOC-7035 | Cloudflare Page shows an error in BH & HM accounts | cPanel/WHM | Tracks Needed | Other |
| VOC-7034 | Stuck migration: Unable to set migration status on destination box | cPanel/WHM | Tracks Needed | Other |
| VOC-7031 | Add MySQL Databases to MWP accounts | cPanel/WHM | Tracks Needed | Other |
| VOC-7024 | BH Website Builder loading Grayed-out page | cPanel/WHM | Resolved-cancelled | Other |
| VOC-7023 | Customers requesting PHP 8 and CX contacts regarding PHP 8 Software upgrade sent notifications | cPanel/WHM | Tracks Needed | Other |
| VOC-7018 | Hosting reactivation failure: Couldn't get rid of legacy suspended status | cPanel/WHM | Tracks Needed | Other |
| VOC-7012 | Add Affiliate dashboard to the Bluerock cPanel Menu | cPanel/WHM | Tracks Needed | Other |
| VOC-7011 | Customers Requesting Site Clone | cPanel/WHM | Tracks Needed | Other |
| VOC-7010 | CodeGuard install failed: Error adding site to codeguard backup | cPanel/WHM | Tracks Needed | Other |
| VOC-7001 | Jetpack installation flow | cPanel/WHM | Tracks Needed | Other |
| VOC-7000 | My Account Center failing to loads blank | cPanel/WHM | Tracks Needed | Other |
| VOC-6998 | Add a Subdomain subdir path creation error:: Must be a valid path | cPanel/WHM | Tracks Needed | Other |
| VOC-6997 | WPPro PHP 8 release producing website 503 errors | cPanel/WHM | Tracks Needed | Other |
| VOC-6994 | Let's Encrypt (AutoSSL) failing to install on VPS/DEDI | cPanel/WHM | Tracks Needed | Other |
| VOC-6993 | MWP:: SSH Access View Button redirects agents to cPanel login page | cPanel/WHM | Tracks Needed | Other |
| VOC-6989 | Bulk DNS records deletion on Bluerock | cPanel/WHM | Tracks Needed | Other |
| VOC-6988 | Bluerock:: Phone number format on the Contact information page | cPanel/WHM | Tracks Needed | Other |
| VOC-6987 | Add a Process manager tool in Bluerock accounts | cPanel/WHM | Resolved completed | Other |
| VOC-6985 | VPS/DEDI/OHWP :: AutoSSL failing on DCV for mail.domain | cPanel/WHM | Tracks Needed | Other |
| VOC-6980 | Advanced page redirects Security page to Legacy 2FA on Bluerock | cPanel/WHM | Tracks Needed | Other |
| VOC-6977 | Allow TTL 1800 & 3600 in DNS Zone Editor | cPanel/WHM | Tracks Needed | Other |
| VOC-6965 | Unable to access site with SSL due to Certificate compatibility in OS | cPanel/WHM | Tracks Needed | Other |
| VOC-6962 | Sitelock CDN: HAL Addon status displays error | cPanel/WHM | Tracks Needed | Other |
| VOC-6874 | Bluerock VPS/Dedi: "Check email" button gives an error | cPanel/WHM | Product Team Backlog | Other |
| VOC-6958 | Customers can assign Addon Domains with Subdomains | cPanel/WHM | Tracks Needed | Other |
| VOC-6950 | VPS/DEDI:: Legacy to Bluerock cPanel Style issues after migration | cPanel/WHM | Tracks Needed | Other |
| VOC-6948 | Bluerock VPS/Dedi: Mailing List "Manage" button gives an error | cPanel/WHM | Tracks Needed | Other |
| VOC-6946 | VPS/Dedi : AutoSSL/LetsEncrypt SSLs Not Being Reissued/Renewed | cPanel/WHM | Tracks Needed | Other |
| VOC-6944 | VPS/Dedi:: Backup and backup wizard not available in Bluerock theme | cPanel/WHM | Tracks Needed | Other |
| VOC-6943 | Hosting autorenewals: No attempts to charge customer's card | cPanel/WHM | Tracks Needed | Other |
| VOC-6940 | Rename Stuck Task:: Account did not rename to the correct domain | cPanel/WHM | Tracks Needed | Other |
| VOC-6935 | Help & Support' Helpful Links on Home page is broken | cPanel/WHM | Tracks Needed | Other |
| VOC-6933 | Unable to access File manager and phpMyAdmin | cPanel/WHM | Tracks Needed | Other |
| VOC-6927 | Sitelock Prevent and Prevent Plus DB Scan is not getting Enabled | cPanel/WHM | Tracks Needed | Other |
| VOC-6925 | WHM info for Welcome to BH email & Direct login to WHM from cPanel | cPanel/WHM | Tracks Needed | Other |
| VOC-6923 | VPS/Dedi customers having difficulties self-managing their server | cPanel/WHM | Tracks Needed | Other |
| VOC-6921 | VPS/Dedi: Add VPS Upgrade to My Account Center Products page | cPanel/WHM | Tracks Needed | Other |
| VOC-6917 | My Account Center is failing to load the My products page | cPanel/WHM | Tracks Needed | Other |
| VOC-6914 | Domainless signup customer confused about Renames/Account Management | cPanel/WHM | Tracks Needed | Other |
| VOC-6911 | VPS/Dedi Bluerock: My Sites > Manage Site option redirecting to a blank page | cPanel/WHM | Tracks Needed | Other |
| VOC-6903 | Blank page while accessing Google Workspace | cPanel/WHM | Product Team Backlog | Other |
| VOC-6902 | VPS/DEDI signups server installations are failing | cPanel/WHM | Resolved completed | Other |
| VOC-6892 | cPanel login redirects to Click here page | cPanel/WHM | Tracks Needed | Other |
| VOC-6891 | Update FTP hostnames in the Welcome to Bluehost Email | cPanel/WHM | In Development | Other |
| VOC-6886 | SSH Enabling Tool for customers | cPanel/WHM | Tracks Needed | Other |
| VOC-6885 | Welcome Email Update- Hosting Account Login URL | cPanel/WHM | Tracks Needed | Other |
| VOC-6883 | Update cPanel Statistics with Inode hard limit | cPanel/WHM | Tracks Needed | Other |
| VOC-6882 | cPanel restores failing. cPanel createacct error: Failed to install new account (via GT) | cPanel/WHM | Product Team Backlog | Other |
| VOC-6879 | Disabled OHWP accounts failing to reinstall/restore /backup drive | cPanel/WHM | Resolved completed | Other |
| VOC-6875 | AutoDeleteCpanel_Uninstall - Hosting does not have a backup available | cPanel/WHM | Tracks Needed | Other |
| VOC-6872 | WP free themes are not accessible in the WP Admin | cPanel/WHM | Tracks Needed | Other |
| VOC-6863 | Change the VPS/Dedi Server Management Settings | cPanel/WHM | Resolved completed | Other |
| VOC-6862 | Hosting Upgrades Impacted by Google My Business & Sitelock Protect Addons | cPanel/WHM | Tracks Needed | Other |
| VOC-6852 | cPanel Home Page inaccessible | Something went wrong, please contact support | cPanel/WHM | Tracks Needed | Other |
| VOC-6849 | Sitelockcdn: failed_create, SSL Verification records published, awaiting validation | cPanel/WHM | Tracks Needed | Other |
| VOC-6844 | Domain Assignment: Failed to unpark $domain.tld: Can't locate object method "dlog" via package | cPanel/WHM | Tracks Needed | Other |
| VOC-6840 | Modify the Workspace Dashboard Hyperlink on the My Products page | cPanel/WHM | Tracks Needed | Other |
| VOC-6837 | My Sites: Manage Site page loads Blank Page | cPanel/WHM | Tracks Needed | Other |
| VOC-6836 | Yoast SEO Premium install failed: couldn't install Yoast SEO Premium plugin | cPanel/WHM | - | Other |
| VOC-6835 | VPS/Dedi Domain Unassignments not working | cPanel/WHM | Tracks Needed | Other |
| VOC-6831 | cPanel Restores failing: install failed: The account_back_ref is already in use | cPanel/WHM | Tracks Needed | Other |
| VOC-6830 | Customers Requesting Higher PHP Limits on Shared Hosting | cPanel/WHM | Tracks Needed | Other |
| VOC-6828 | Domain Unassignment: Unable to fetch subdomain list: Domain object not found | cPanel/WHM | Tracks Needed | Other |
| VOC-6827 | cPanel Password Change Notification | cPanel/WHM | Tracks Needed | Other |
| VOC-6824 | Files/Folders/Databases/Email Accounts Missing After-Migration: BH/JH/HM 5K Series from Provo DC | cPanel/WHM | Tracks Needed | Other |
| VOC-6822 | BH Website Builder was removed from My Sites Onboarding flow | cPanel/WHM | Tracks Needed | Other |
| VOC-6821 | Dedicated IP failed_create: The account for this addon does not have meta main_domain set | cPanel/WHM | - | Other |
| VOC-6820 | Multiple Dedicated IPs failed_create: The ip on server does not match my addon_id | cPanel/WHM | - | Other |
| VOC-6819 | Dedi IPs not available on Reseller Accounts: No Available IP Addresses | cPanel/WHM | - | Other |
| VOC-6818 | Dedi IP failed HAL Provision: Failed to find a new IP to use from the available subnets | cPanel/WHM | - | Other |
| VOC-6815 | Dedi IP install failed: Status was not install or import | cPanel/WHM | Tracks Needed | Other |
| VOC-6814 | WordPress Jetpack Dashboard SSO failures from My Products page | cPanel/WHM | Tracks Needed | Other |
| VOC-6813 | Subdomain creation DNS issue in VPS/Dedi | cPanel/WHM | Tracks Needed | Other |
| VOC-6809 | VPS Compute Servers Not Booting after migration to ATL DC | cPanel/WHM | Tracks Needed | Other |
| VOC-6807 | Not able to access phpPgAdmin error: login failed | cPanel/WHM | Tracks Needed | Other |
| VOC-6804 | Multiple BH Servers Unresponsive | cPanel/WHM | Tracks Needed | Other |
| VOC-6802 | Identifying New Malware Campaign | cPanel/WHM | Tracks Needed | Other |
| VOC-7251 | Dedicated IP failed uninstall: DedicatedIP as an addon does not support packs | cPanel/WHM | Open | Other |
| VOC-7258 | Alert Message in cPanel when storage space is almost full | cPanel/WHM | Open | Other |
| VOC-7281 | Create/Modify an Internal tool to perform a full Account restore | cPanel/WHM | Open | Other |
| VOC-7300 | box5900.bluehost.com: cPanel login failing: server status redirection | cPanel/WHM | Open | Other |
| VOC-8803 | Jarvis: cPanel fails to uninstall | cPanel/WHM | Open | Other |
| VOC-8805 | Cannot move Main Domains from deleted CPM accounts to BH Jarvis | cPanel/WHM | Open | Other |
| VOC-8881 | BH/HG 11.110 cPanel Version Upgrades for cPanel Shared Servers | cPanel/WHM | Open | Other |
| VOC-7301 | P3_Cpanel timing out on box2101.bluehost.com_INC0394512 | cPanel/WHM | Open | Other |
| VOC-7302 | Progress Bar with Tooltips | cPanel/WHM | Open | Other |
| VOC-7313 | Cannot publish Weebly site: The publishing credentials are not valid | cPanel/WHM | Open | Other |
| VOC-7346 | Cloudflare: Cannot install the Basic CDN in the Performance tab | cPanel/WHM | Open | Other |
| VOC-7387 | My Tickets Portal | cPanel/WHM | Open | Other |
| VOC-7388 | Offboarding Offers | cPanel/WHM | Open | Other |
| VOC-7411 | Account Password: There was an error while trying to set your new password | cPanel/WHM | Open | Other |
| VOC-7416 | P2_BH_CPM Latency Issues_INC0435323 | cPanel/WHM | Open | Other |
| VOC-8747 | P3_BH_Acct Restore Issues_INC0483892 | cPanel/WHM | Open | Other |
| VOC-8749 | Rename failures: Error in HAL rename: Failed to run action: | cPanel/WHM | Open | Other |
| VOC-8763 | Auto Migration: Missing content within a customer's public_html folder | cPanel/WHM | Open | Other |
| VOC-8774 | Failed cPanel Restores: Can only do a delete with _import if status is active | cPanel/WHM | Open | Other |
| VOC-8780 | Reseller Accounts: Auto-importing into HAL is not allowed at this time | cPanel/WHM | Open | Other |
| VOC-8799 | Jarvis: Add User ID to login screen for first-time login | cPanel/WHM | Open | Other |
| VOC-8800 | Jarvis: Trusted Phone Number Error for international phone numbers | cPanel/WHM | Open | Other |
| VOC-8903 | Add Advanced cPanel tab to the side navigation menu | cPanel/WHM | Resolved completed | Other |
| VOC-8953 | BH Jarvis: SFTP/SSH connectivity using the cPanel username | cPanel/WHM | Resolved completed | Other |
| VOC-8973 | CPM Renewal issues: hosting account appears to have been deleted | cPanel/WHM | Open | Other |
| VOC-8968 | Cloudflare CDN: Error 1001 Ray ID: 7e58781fb8598531 - DNS resolution error | cPanel/WHM | Open | Other |
| VOC-8972 | "Calendar and Contacts" icon in cPanel no longer appear on accounts on CentOS7. (Shared, VPS, Dedi) | cPanel/WHM | Open | Other |
| VOC-8973 | CPM Renewal issues: hosting account appears to have been deleted | cPanel/WHM | Resolved completed | Other |
| VOC-9109 | P3_BH_CPanel Login Issues_INC0660723 | cPanel/WHM | Open | Other |
| VOC-10018 | BH Jarvis: Domain Name Status shows as INACTIVE in CSRT | cPanel/WHM | Open | Other |
| VOC-10074 | BH Jarvis: Customers request to change their website Folder Names | cPanel/WHM | Open | Other |
| VOC-10301 | cPanel not provisioning on new VPS/dedicated servers. | cPanel/WHM | Open | Other |
| VOC-10412 | Websites hosted in Box2107 are having issue due to MySQL being down||INC0750521 | cPanel/WHM | Open | Other |
| VOC-10473 | Migrate to AlmaLinux 8, Rocky Linux 8, or CloudLinux 8 warning in WHM | cPanel/WHM | Open | Other |
| VOC-10483 | HG Jarvis: Quick Links | Something went wrong. Please try again or contact support for assistance | cPanel/WHM | Resolved competed | Other |
| VOC-10707 | Pro hosting accounts incorrectly displaying 200,000 inodes in AM | cPanel/WHM | Open | Other |
| VOC-11275 | BH/HG VPS/Dedi - Trouble managing Host Access Control (HAC) on AlmaLinux with cPanel | cPanel/WHM | Open | Other |
| VOC-12333 | HG/BH - SSL/TLS page showing errors in the cPanel | cPanel/WHM | Resolved competed | Other |
| VOC-10562 | BH/HG Jarvis: Quick Links for WHM in AM is still unavailable after cPanel license renewal | cPanel/WHM | Resolved competed | Other |
| VOC-12363 | cPanel: FTP Account creation is missing /public_html directory path | cPanel/WHM | Open | Other |
| VOC-12415 | P3_BH_s0055.cp.pssh.az4.atl1.eigb_INC1010626 | cPanel/WHM | Resolved competed | Other |
| VOC-12618 | BH/HG Jarvis Option to reset the cPanel password in Account Manager without using the old password. | cPanel/WHM | Open | Other |
| VOC-12862 | BH | Users missing from cPanel user files on box5178 / box5186 | cPanel/WHM | Resolved competed | Other |
| VOC-8970 | DNS not propagating that has DNSSEC in WHOIS with DNSSEC disabled in BH Jarvis | DNSSEC | Resolved competed | Other |
| VOC-7241 | NS/DNS - Not supporting large TXT records from VPS/Dedicated servers | Domains | Tracks Needed | Other |
| VOC-7235 | DOMAINS - Not able to change nameservers - missing ip for nameserver | Domains | Tracks Needed | Other |
| VOC-7215 | Domain-less signups struggle to utilize free domain | Domains | Tracks Needed | Other |
| VOC-7208 | Google domain accounts are not able to access domain manager | Domains | Tracks Needed | Other |
| VOC-7207 | Domain Assignment- dnsadmin failed to answer a request that it accepted. at /usr/local/cpanel/Cpanel/DnsUtils/AskDnsAdmin.pm | Domains | Tracks Needed | Other |
| VOC-7201 | Domain Transfer - can_install was true but live request actually failed | Domains | In Development | Other |
| VOV-7192 | Ehost/Justhost Migrated accounts cannot manage registered domains | Domains | Tracks Needed | Other |
| VOC-7185 | Cannot purchase Domain Privacy on Bluerock | Domains | Tracks Needed | Other |
| VOC-7179 | Rename failing on /Bin/False | Domains | Tracks Needed | Other |
| VOC-7139 | Domain manager should show whether domain is hosted with Bluehost | Domains | Tracks Needed | Other |
| VOC-7132 | Provide customers their Registrar Whois info while assigning a domain name | Domains | Tracks Needed | Other |
| VOC-7097 | cPanel install failed | Found domain record belonging to a different cust_id | Domains | - | Other |
| VOC-7085 | Domains displaying as Not Verified under My Domains | Domains | Tracks Needed | Other |
| VOC-7069 | Domain Not Registered Pop-Up | Domains | Resolved competed | Other |
| VOC-7059 | Display domains with foreign characters accurately in Domain Manager | Domains | Resolve-completed | Other |
| VOC-7048 | Domain renewal email notifications are bcc'ing an old admin email | Domains | Tracks Needed | Other |
| VOC-7026 | Ability to See Pending Domain Transfer Status/State | Domains | Tracks Needed | Other |
| VOC-7020 | Add a tool in cPanel to update IPS tag for .co.uk domains | Domains | Resolved completed | Other |
| VOC-7019 | Tool to regenerate EPP code from Domains tab | Domains | Tracks Needed | Other |
| VOC-7002 | Additional Free Domain Registration Coupon added while purchasing new domains | Domains | Tracks Needed | Other |
| VOC-6971 | Australia Customer's unable to register new Domains from Domain Only Flow | Domains | Tracks Needed | Other |
| VOC-6969 | Bluehost :: Create a Transfer Domains Tool | Domains | Tracks Needed | Other |
| VOC-6932 | Domain Registrar data display issue in Bluerock Domain Manger | Domains | Tracks Needed | Other |
| VOC-6924 | Automated email notifications showing HTML in Yahoo | Domains | Resolve-completed | Other |
| VOC-6908 | Reseller account Temp URL inaccessible | Domains | Tracks Needed | Other |
| VOC-6899 | Domain Name Registration in-app Messaging | Domains | Tracks Needed | Other |
| VOC-6898 | DNS propagation time modification | Domains | Tracks Needed | Other |
| VOC-6897 | Domain Registration Status Update email | Domains | Resolve-completed | Other |
| VOC-6876 | Unassign domain failed task: Error attempting to unassign www.domain.tld | Domains | - | Other |
| VOC-6853 | Domain Registrar Transfer in Stuck Task | Domains | Tracks Needed | Other |
| VOC-6817 | Domain Manager: TLDs generate an Invalid EPP Code | Domains | - | Other |
| VOC-7329 | P3_BH_Domain Name Stuck_INC0398581 | Domains | - | Other |
| VOC-8674 | P3_BH_Cancelled Domains Issue_INC0454623 | Domains | Open | Other |
| VOC-8814 | BH Jarvis: Account Manager Error - Unable to retrieve DNS records | Domains | Resolved completed | Other |
| VOC-8840 | VPS/Dedi Renames: domain [domain name] is not authoritative | Domains | Open | Other |
| VOC-8848 | BH Jarvis: Generating EPP codes can take up to three days | Domains | Open | Other |
| VOC-8851 | Cannot assign Domains purchased on BH Jarvis to CPM Bluerock | Domains | Resolve-completed | Other |
| VOC-8864 | Domain Manager: TLDs generate an Invalid EPP Code | Domains | Open | Other |
| VOC-8869 | BH Jarvis: Premium Domain Pricing not listed on order confirmation receipts | Domains | Open | Other |
| VOC-8826 | Domains are allowed to be purchased even though they are registered | Domains | Open | Other |
| VOC-8897 | Domain Management page Recommended New Features | Domains | Open | Other |
| VOC-8999 | Free Domain 1st Year Coupon Code showing as expired in Cart | Domains | Open | Other |
| VOC-9813 | User Nexus data missing when purchasing/transferring (.CA, .US, .EU) Domains | Domains | Open | Other |
| VOC-9855 | BH Jarvis: Domain Transfer in Unsupported TLDs alert messaging | Domains | Open | Other |
| VOC-9929 | P3_BH_Domain search functionality_INC0705826 | Domains | Open | Other |
| VOC-9940 | BH Jarvis: Unsupported Characters in DNS records | Domains | Open | Other |
| VOC-9979 | BH Migration | Missing DNS records | Domains | Open | Other |
| VOC-9997 | BH Migration | Completed Domain Transfers during migration are missing in Jarvis Accounts | Domains | Open | Other |
| VOC-10002 | BH Migration | DNS propagation issue | Domains | Open | Other |
| VOC-10004 | BH Jarvis: Domains unable to be renewed | Domains | Open | Other |
| VOC-10015 | BH Jarvis: Domain Verification Issue | Domains | Open | Other |
| VOC-10017 | FastDomain Expiry Date not updating in Whois after Domain Renewal | Domains | Resolved completed | Other |
| VOC-10028 | BH Jarvis: Active Domains deleted from AM Domains tab | Domains | Open | Other |
| VOC-10037 | BH Jarvis: Cannot renew Domain Names in Redemption Period | Domains | Resolved completed | Other |
| VOC-10038 | BH Jarvis: Domains transferred away still appear as registered with us | Domains | Open | Other |
| VOC-10075 | P3_BH_Issue with domain AM_INC0722202 | Domains | Open | Other |
| VOC-10086 | BH Jarvis: Domain Status shows as INACTIVE in CSRT | Domains | Open | Other |
| VOC-10175 | BH Jarvis: Domains DNS routed to Parked IP Address | Domains | Resolved-Completed | Other |
| VOC-10344 | BH/HG Jarvis: NS changes automatically at the registrar when customer upgrades to VPS/ Dedi | Domains | Open | Other |
| VOC-10375 | HG Jarvis: Contact Email Replacement Form Fails when entering a domain not registered through NetSol | Domains | Resolved-Completed | Other |
| VOC-10414 | BH Jarvis - Issues with redeeming Country Code TLDs domains | Domains | Open | Other |
| VOC-10415 | DNSSEC cannot be setup/managed for domains using private nameservers | Domains | Open | Other |
| VOC-10463 | HG Jarvis: Unable to register or purchase a domain for more than 1 year via front of site and in AM | Domains | Resolved-Completed | Other |
| VOC-10518 | P3_BH_DNS Propogation Issues_INC0766508 | Domains | Open | Other |
| VOC-10536 | BH Jarvis: Ability to unassign a Domain name in AM | Domains | Resolved-Completed | Other |
| VOC-10503 | BH Migration: Billing/WhoIs verification issues caused domains to be placed in our internal account | Domains | Open | Other |
| VOC-10503 | BH/HG domains confiscated and moved into internal holding account. | Domains | Open | Other |
| VOC-10605 | BH Jarvis: Domain already exists in EDB as a non-deleted product instance | Domains | Open | Other |
| VOC-10608 | BH/ HG Jarvis: Private NS being accepted in AM but then Failing with Error in CSRT | Domains | Open | Other |
| VOC-10635 | HG and BH | Error when updating the Profile details in Account Manager | Domains | Resolved-Completed | Other |
| VOC-10702 | Support Hosted DNS (Edits) For When Customers Domain Names Are Not Here But the NS Point To Us | Domains | Resolved-Completed | Other |
| VOC-10717 | BH Jarvis: Domain Registered by 3rd party even it shows active in CSRT | Domains | Open | Other |
| VOC-10748 | BH/HG Jarvis: Import/Export DNS Zone file | Domains | Open | Other |
| VOC-10729 | BH/HG Jarvis: Remove Whois Privacy and DPP option for .in TLDs | Domains | Open | Other |
| VOC-11048 | Newfold - ICANN Fee Update | Domains | Open | Other |
| VOC-7401 | BH Jarvis: Domain Names show ClientHold in WHOIS | Domains | Open | Other |
| VOC-11090 | BH Jarvis: Customers owning Country Code TLDs need to be informed about the accurate renewal terms. | Domains | Resolved-Completed | Other |
| VOC-11228 | BH Jarvis: Ability to view detailed DNS update history | Domains | Resolved-Completed | Other |
| VOC-11235 | BH/HG Jarvis: DNS Record updates are not being reflected in AM unless you re-log | Domains | Resolved-Completed | Other |
| VOC-11243 | HG / BH: Error message when making a change in AM > Domains > ADNS editor | Domains | Resolved-Completed | Other |
| VOC-11291 | Domain renewal failures | Domains | Open | Other |
| VOC-11336 | Add Push DNS Zone button to CSRT or AM | Domains | Open | Other |
| VOC-11398 | Update the ""Deferred"" wording for Domain Renewal Charges | Domains | Open | Other |
| VOC-11437 | HG/BH/Web Jarvis: Customer able to add TLD as external domain - HAL Failed_Create | Domains | Open | Other |
| VOC-11436 | Automatic NameServer Updates Linked To BH_VPS_ULTI_CPANEL and BH_DEDI_STD_SSD_CPANEL | Domains | Open | Other |
| VOC-11423 | Web/HG/BH Jarvis: Customers are unable to add domain privacy: This action cannot be performed | Domains | Open | Other |
| VOC-11440 | Jarvis: Registering private nameservers error "Domain doesn't Exists" | Domains | Resolved-Completed | Other |
| VOC-11488 | HG/BH: ENOM Domain Renewals are failing. Payments are automatically getting refunded by the system | Domains | Resolved-cancelled | Other |
| VOC-10351 | BH/HG Jarvis: "Purchase Now" button doesn't work while registering Domain | Domains | Resolved-Completed | Other |
| VOC-11491 | DM Jarvis: The notification contents of OCRA Lock/Unlock are misleading customers. | Domains | Open | Other |
| VOC-11563 | Auth/EPP Codes Not Arriving From PL-Tools | Domains | Resolved-Completed | Other |
| VOC-11563 | Auth/EPP Codes Not Arriving From PL-Tools | Domains | Open | Other |
| VOC-11598 | Domain Transfer In restarted by wrong brand | Domains | Resolved-Completed | Other |
| VOC-11244 | The "4 hour TTL" is missing from the menu when updating it in AM > Domains > ADNS editor | Domains | Resolved-Completed | Other |
| VOC-11608 | HG/BH/Web Jarvis Brands: Domains being deleted after a successful transfer in | Domains | Open | Other |
| VOC-10733 | Ability To Add/Create DNS Glue Records | Domains | Resolved-Completed | Other |
| VOC-11683 | P3_BH_DCOM_DomPrivacyProtec_error_INC0907217 | Domains | Resolved-Completed | Other |
| VOC-11686 | Unable to add Domain Protect for certain country code domain extensions. | Domains | Open | Other |
| VOC-11776 | Jarvis: Add a button option to manually approve Domain transfers | Domains | Open | Other |
| VOC-11773 | Jarvis: Add a single-button option to reset DNS Zone files to default | Domains | Open | Other |
| VOC-11810 | Domains: Unable to update NS for .DE Domains | Domains | Open | Other |
| VOC-11824 | Open_P3_Jarvis_Account manager issue_INC0920837 | Domains | Resolved-Completed | Other |
| VOC-11829 | Domain Jarvis: Unable to change the nameservers to third-party nameservers | Domains | Resolved-Completed | Other |
| VOC-11848 | Jarvis - Name Server Update Issues When Pointing To Other Brands That Exist In CSRT | Domains | Resolved-Completed | Other |
| VOC-11960 | Transfer Cancel | Domains | Open | Other |
| VOC-10833 | Customer's pending domain transfer not showing in Jarvis | Domains | Open | Other |
| VOC-11413 | Domains Jarvis - Unable to transfer domains between HG, BH and Web using same registrar | Domains | Open | Other |
| VOC-12108 | Jarvis: ADNS error - Cannot contain an asterisk directly next to characters | Domains | Resolved-Completed | Other |
| VOC-12110 | HG/BH-Jarvis | Unsupported TLD Error while initiating Domain Transfer via Account Manager | Domains | Resolved-Duplicate | Other |
| VOC-12112 | P3_BH_Domain renewal issue_INC0973211 | Domains | Resolved-Completed | Other |
| VOC-12120 | HG/BH/ Jarvis: Registrant Domain Contacts section appears greyed out in Account Manager | Domains | Resolved-Completed | Other |
| VOC-10390 | JARVIS: | Unsupported TLD Error while initiating Domain Transfer via Account Manager | Domains | Open | Other |
| VOC-12179 | Jarvis: .CA Registration Failure | Valid CPR Category Required | Domains | Resolved-Completed | Other |
| VOC-11381 | Domain Is Already Pending Transfer | Domains | Open | Other |
| VOC-12268 | "Registry Sync" for some Hostmosnter and Justhost domains in YAR throws an error. | Domains | Open | Other |
| VOC-12346 | Unable to renew.CA domains in Account Manager/CSR | Domains | Resolved-Completed | Other |
| VOC-12421 | Unable To Update ADNS records - Resulting In Errors Within Storefront | Domains | Resolved-Completed | Other |
| VOC-10558 | Error updating custom NS in AM - The Nameservers you provided do not appear to exist | Domains | Resolved-Completed | Other |
| VOC-12435 | Display transfer requirement in the section where customers request for an auth code | Domains | Open | Other |
| VOC-12443 | Jarvis : Customers receiving renewal notices for the domains that are already transferred out | Domains | Open | Other |
| VOC-12459 | Jarvis: Redesign the ADNS Bulk Edit page | Domains | Open | Other |
| VOC-12130 | "BH/HG Jarvis: Domains - 'A' Record Mismatch When Using HGNS1/HGNS2 and NS1.BH/NS2.BH Nameservers" | Domains | Open | Other |
| VOC-10574 | Auth/EPP Code Request Issue | Domains | Resolved-Completed | Other |
| VOC-10574 | Auth/EPP Code Request Issue | Domains | Open | Other |
| VOC-10690 | HG Jarvis: Option in CSR to regenerate the EPP code | Domains | Resolved-Completed | Other |
| VOC-10690 | HG Jarvis: Option in CSR to regenerate the EPP code | Domains | Open | Other |
| VOC-12591 | .Name Email Forwarding | Domains | Open | Other |
| VOC-12684 | BH/HG Jarvis: The Web Forwarding feature is currently greyed out and not yet available for use | Domains | Open | Other |
| VOC-12657 | HG-BH: New Validation Rules For Domain Connections [EPMO-3011] | Domains | Open | Other |
| VOC-12796 | Domain Suspension History | Domains | Open | Other |
| VOC-12844 | Domain Privacy Option for ccTLD's during domain registration | Domains | Open | Other |
| VOC-12902 | HG-BH: Customers Confused About Free Domain Registration if Upgrading Shared Plan | Domains | Open | Other |
| VOC-11300 | Auth/EPP Code Not Arriving | Domains | Open | Other |
| VOC-12997 | BH Jarvis: Free Domain 1st Year Coupon Code issues | Domains | Open | Other |
| VOC-13043 | P3_Multi_Domain connection issue_INC1077234 | Domains | Resolved-Completed | Other |
| VOC-13040 | BH - Changes to Domain Management Experience - EPMO-2004 | Domains | Open | Other |
| VOC-13096 | BH/HG: Incorrect Error Message Displayed for Unsupported Domain Extensions | Domains | Open | Other |
| VOC-13097 | BH - Feature Request for Web Forwarding or Redirect Service | Domains | Open | Other |
| VOC-13152 | ICANN Verification Email Results In Error Page | Domains | Resolved-Completed | Other |
| VOC-13247 | BH Jarvis: Domain Suspended - Resend Email Option Redirecting to Renewal Center | Domains | Open | Other |
| VOC-13244 | Co.uk Inbound Transfer Not Completing | Domains | Open | Other |
| VOC-7242 | O365 - Assigning a license fails with an error 'We were unable to...' | Email | - | Other |
| VOC-7231 | O365- Failed to retrieve the mx records status | Email | Tracks Needed | Other |
| VOC-7213 | Spamassassin failing to score emails | Email | Tracks Needed | Other |
| VOC-7162 | Customers Can Purchase Both Microsoft 365 and G Suite on one domain | Email | Tracks Needed | Other |
| VOC-7157 | DKIM/SPF Eigshell script fails | Email | Tracks Needed | Other |
| VOC-7154 | Request the Ability to Purchase G Suite on Multiple Domains | Email | Tracks Needed | Other |
| VOC-7143 | Ability to allow G Suite re-signups and account transfers | Email | Tracks Needed | Other |
| VOC-7141 | Google Workspace email pre-check during the creation | Email | Tracks Needed | Other |
| VOC-7136 | Allow customers to purchase O365 on multiple domains | Email | Tracks Needed | Other |
| VOC-7135 | Catchall Request on Shared Server | Email | Tracks Needed | Other |
| VOC-7129 | cPanel message for countries not supported during O365 sign-ups | Email | Resolved-Completed | Other |
| VOC-7126 | Disabling SpamExperts Two-Factor Authentication | Email | Tracks Needed | Other |
| VOC-7084 | Ability to reset Google Workspace user's password on BlueRock | Email | Tracks Needed | Other |
| VOC-7078 | Create an autoresponder for cases@support.bluehost.com | Email | Tracks Needed | Other |
| VOC-7076 | Sends coms when PHP versions are removed from servers | Email | Tracks Needed | Other |
| VOC-7075 | Roundcube Attachment Size Displays 512MB Max Size | Email | Resolved-Completed | Other |
| VOC-7051 | Ability to access multiple webmail accounts simultaneously | Email | Tracks Needed | Other |
| VOC-7021 | Cloud Sites - Can't add Email filter to individual User | Email | Tracks Needed | Other |
| VOC-7016 | Gmailify :: not available for this provider | Email | Tracks Needed | Other |
| VOC-7007 | Adding a disclaimer in Emails tab for the purchase of Microsoft/Office 365 | Email | Tracks Needed | Other |
| VOC-7004 | fightspamHG:: Bounces from Suspended Accounts Silently Dropped | Email | Tracks Needed | Other |
| VOC-7003 | Microsoft O365:: Office365InitialSetup_AddNewUser - Problem adding user | Email | - | Other |
| VOC-6996 | Domain name & Seats resets to default while selecting the Google Workspace billing terms | Email | Tracks Needed | Other |
| VOC-6995 | Ability to disable/deactivate email account in Email Manager in Bluerock | Email | Tracks Needed | Other |
| VOC-6975 | SpamExperts :: customers are not receiving mail | Email | Tracks Needed | Other |
| VOC-6916 | Email daily sending limit block | Email | Tracks Needed | Other |
| VOC-6915 | Bluerock cPanel tool for tracking outgoing email | Email | Tracks Needed | Other |
| VOC-6913 | Add Help articles in the Email Manage section | Email | Resolved-Completed | Other |
| VOC-6912 | Email configuration information enhancement | Email | Tracks Needed | Other |
| VOC-6909 | Microsoft O365: External users with #EXT#@domain prevents HAL reactivation | Email | Tracks Needed | Other |
| VOC-6867 | Shared IP address listed on the UCEProtect IP blacklist | Email | Tracks Needed | Other |
| VOC-6855 | Invalid Email Storage/Quota on Shared Basic Hosting | Email | Tracks Needed | Other |
| VOC-6850 | Google Workspace login Enhancement in Email & Office Tab | Email | Tracks Needed | Other |
| VOC-6816 | Google Workspace: Failed upgrade with Transfer Token | Email | Tracks Needed | Other |
| VOC-6799 | Unable to Access cPanel Webmail Horde | Email | Tracks Needed | Other |
| VOC-6797 | P3 | BH | LEIG_Issue sending to Hotmail_INC0318478 | Email | Tracks Needed | Other |
| VOC-6796 | Google Workspace: To get started, create your administrator profile. | Email | Tracks Needed | Other |
| VOC-7262 | Bluehost SEO Tools DNS check & Email modification | Email | Open | Other |
| VOC-7284 | P3 | BH webmail login redirect_INC0390126 | Email | Open | Other |
| VOC-7295 | Unable to view logs within the SpamExperts Dashboard | Email | Open | Other |
| VOC-7298 | P4_BH_Email bounceback issue_INC0393835 | Email | Open | Other |
| VOC-7327 | P3_LEIG_SMTP Alerts_INC0397288 | Email | Open | Other |
| VOC-7334 | Mac Mail Initial Setup: Could not verify User/Password | Email | Open | Other |
| VOC-8772 | P4_BH_Phishing campaign_INC0506714 | Email | Open | Other |
| VOC-8941 | Cloudmark Outbound Email Filtering Launch | Email | RESOLVED-COMPLETED | Other |
| VOC-8957 | Email/DNS Tools: Created branded internal tools to assist with email/dns call drivers | Email | RESOLVED-COMPLETED | Other |
| VOC-8966 | Missing Contacts in RoundCube after cPanel version 110 update | Email | RESOLVED-COMPLETED | Other |
| VOC-9057 | Unable to send email to Gmail from Hostmonster account | Email | RESOLVED-COMPLETED | Other |
| VOC-9063 | OX Cloud - Two Factor Authentication For Mail Clients | Email | RESOLVED-COMPLETED | Other |
| VOC-9107 | P3_HG BH_SMTP Error on Shared Box_INC0660603 | Email | Open | Other |
| VOC-9125 | Professional Email and Professional Email Plus (OX Cloud Email) | Email | Open | Other |
| VOC-9126 | Customers not receiving NDRs since Cloudmark Migration | Email | RESOLVED-COMPLETED | Other |
| VOC-9128 | BH Jarvis: Professional Email Free Trial (OX Cloud Email) | Email | Open | Other |
| VOC-9801 | Issues with Adding Signature To OX Cloud Email | Email | Open | Other |
| VOC-9823 | OX Cloud Email Under BlueHost Not Auto-Adding The Correct Set of MX Records | Email | RESOLVED-COMPLETED | Other |
| VOC-9851 | P3_BH_SpamExperts inaccessible_INC0691071 | Email | Open | Other |
| VOC-9858 | BH Jarvis: New FOS Webmail login experience | Email | RESOLVED-COMPLETED | Other |
| VOC-9933 | Error: Failed To Load Messages - OX Cloud Webmail Filter Searching Problems | Email | RESOLVED-COMPLETED | Other |
| VOC-9960 | BH Migration | VPS/Dedi SpamExperts 'Server Email' SSO Link | Email | Open | Other |
| VOC-9993 | BH Jarvis: SpamExperts Dashboard inaccessible | Email | RESOLVED-COMPLETED | Other |
| VOC-10039 | Unauthorized Email Forwarders (Email Forwarders Set Up, But Not By The Customer/Company) | Email | Open | Other |
| VOC-10054 | BH Jarvis: Purchase Additional Pro or Pro+ mailboxes link redirects to 404 page | Email | Open | Other |
| VOC-10055 | BH Jarvis: Incorrect mailbox details on the Professional Plus upgrade screen. | Email | Open | Other |
| VOC-10064 | BH Jarvis: Pro or Pro+ Additional Storage 50 GB is not allocated to Emailboxes | Email | Open | Other |
| VOC-10073 | BH Jarvis: Constant Contact dashboard inaccessible | Email | Open | Other |
| VOC-10107 | Ox Cloud - Signature Not Working on Chrome | Email | Open | Other |
| VOC-10283 | TEST - DO NOT TRACK | Email | Open | Other |
| VOC-10405 | OX Cloud Calendar Unable To Connect Through iPhone (IOS) | Email | Open | Other |
| VOC-8984 | External Domains Not Usable In New Email Interface | Email | Open | Other |
| VOC-10423 | Error: An error occurred inside the server which prevented it from fulfilling the request - OX Cloud | Email | Open | Other |
| VOC-10428 | P3_LWeb BH_ OX send Error_INC0752930 | Email | Open | Other |
| VOC-10397 | Outbound/SMTP/Sending Latency on OX Cloud | Email | Open | Other |
| VOC-10496 | 2024 Gmail-Yahoo New Email Authentication Requirements | Email | Open | Other |
| VOC-10543 | Newly created mailboxes are not provisioning to their right brands. | Email | Open | Other |
| VOC-10559 | BH Jarvis: Professional email/OX Cloud password requirements | Email | Open | Other |
| VOC-10627 | Form Submissions Not Arriving That Route Through Proof Point To OX Cloud (Filtered by Vade) | Email | Open | Other |
| VOC-10666 | Unable To Create Mailbox: "Unable to validate your password due to a system error. Please try again" | Email | Open | Other |
| VOC-10803 | P3_NS BH_Issue with reset paslink_INC0798474 | Email | Open | Other |
| VOC-10847 | OXC Sending Issues (Latency In Arriving) | Email | Resolved-completed | Other |
| VOC-11017 | OXC - Error - The Provided Login Data To Access Mail Server Netsol-Imap-Oxcs-Hostingplatform.com | Email | Open | Other |
| VOC-11170 | HG/BH Jarvis: Email bounce back issue_INC0837541 | Email | Resolved-completed | Other |
| VOC-11271 | Request to include a notification about restricted usernames in the Professional email interface. | Email | Open | Other |
| VOC-11395 | OXC/BH - Auto Forwarding Is Not Arriving To Recipient(s) | Email | Resolved-completed | Other |
| VOC-11309 | Password Reset Links Not Arriving To Email Address | Email | Resolved-completed | Other |
| VOC-11591 | OX Cloud - Webmail/Email Issues - Signin Issues | Email | Resolved-completed | Other |
| VOC-12309 | OXC Email Unable To Send Mail To .MIL Recipients - 407 Error | Email | Open | Other |
| VOC-11758 | BH Jarvis: Professional Email (OX Cloud) fulfillment issues | Email | Open | Other |
| VOC-11833 | BH/HG Jarvis: Sent emails are rejected with bounce "message rejected AUP#SNDR" | Email | Resolved-completed | Other |
| VOC-11871 | Jarvis: Domain is not eligible for Titan Pro Email Service | Email | Open | Other |
| VOC-11945 | BH Jarvis - OX Cloud - No Option To Configure Professional Email | Email | Open | Other |
| VOC-11986 | OX Cloud Email Delivery Issues | Email | Open | Other |
| VOC-12016 | Known Issues: 10/9/2024 Google Workspace Launch | Email | Open | Other |
| VOC-12029 | OXC Email - AutoForwarding Issues To Yahoo Hosted Emails | Email | Resolved-completed | Other |
| VOC-11318 | An Error Occurred Inside Server - When Using Custom Names That Include a Comma and Special Character | Email | Open | Other |
| VOC-12187 | Microsoft Sending Issues To OX Cloud (Error/Bounce: 451 4.4.0 Security Status Renegotiate) | Email | Resolved-completed | Other |
| VOC-12238 | HG-BH Email - Mailman users getting flagged by CloudMark for spam_ip_daily | Email | Open | Other |
| VOC-12309 | OXC Email Unable To Send Mail To .MIL Recipients - 407 Error | Email | Open | Other |
| VOC-12330 | OXC - 407 Error On Sent Messages | Email | Open | Other |
| VOC-12398 | OXC Sending Error: 'The Mail Draft Could Not Be Found On The Server. | Email | Resolved-completed | Other |
| VOC-12464 | OXC Cloud - Content Transfer Tool Request | Email | Open | Other |
| VOC-12490 | OX Cloud - Individual Email Deletions From Trash Repopulates/Returns To Trash | Email | Resolved-completed | Other |
| VOC-12475 | BH Cloud: OX Cloud/Pro Email MX records aren't creating | Email | Resolved-completed | Other |
| VOC-12533 | BH Jarvis: Http failure error while accessing Webmail via Bluehost website. | Email | Resolved-completed | Other |
| VOC-12534 | OXC - Receiving Latency | Email | Resolved-completed | Other |
| VOC-12548 | BH - Webmail login from bluehost.com Loading Unsecured Warning | Email | Open | Other |
| VOC-12591 | HG-BH | cPanel Email link removed from Side Navigation Menu (INFO-278) | Email | Open | Other |
| VOC-12592 | Unable To Create OX Email (On Premise) - We're Are Sorry, No DNS Hosting In This Account | Email | Open | Other |
| VOC-12655 | BH/HG Jarvis: SPF record showing incorrect IP address under "Email Deliverability" | Email | Open | Other |
| VOC-12693 | OXC Webmail Is Down - Server Unreachable Error(s) | Email | Resolved-completed | Other |
| VOC-11724 | BH/HG: Phishing Emails | Email | Open | Other |
| VOC-12716 | OXC - Unable To Reset Password From Account Manager - Something Went Wrong Error | Email | Resolved-completed | Other |
| VOC-11871 | Jarvis: Domain is not eligible for Titan Pro Email Service | Email | Open | Other |
| VOC-11513 | Jarvis: Titan Pro on Bluehost for Free to Paid Email | Email | Open | Other |
| VOC-12863 | BH-HG | Customers needing to set MX records for cPanel Email | Email | Open | Other |
| VOC-12855 | CPM: JustHost, FastDomain, and HostMonster Marketing Add-on page allows purchase of O365 | Email | Resolved-completed | Other |
| VOC-12880 | OX Cloud - Mail Latency (Receiving) - Possible Errors (Webmail/Mail Client) | Email | Resolved-completed | Other |
| VOC-12900 | OXC - Signature Issues (Errors/Not Displaying) | Email | Resolved-completed | Other |
| VOC-12608 | OX Cloud - Incorrect SPF Record Displayed In Storefront | Email | Open | Other |
| VOC-12917 | Jarvis: Google workspace - Alternate email may not be on account domain | Email | Open | Other |
| VOC-12914 | OXC - Bounce Backs For Emails That Customer Didn't Send | Email | Open | Other |
| VOC-12932 | OXC - Outlook Connection Issues (Mainly POP3 Accounts) | Email | Resolved-completed | Other |
| VOC-12946 | Jarvis: Customers receiving incorrect email notifications when adding a recovery email | Email | Open | Other |
| VOC-12951 | No option to decrease GWS seat before term end | Email | Open | Other |
| VOC-12962 | OXC - Intermittent Send/Receive Latency | Email | Resolved-completed | Other |
| VOC-10723 | One Click Option To Bulk Delete Emails In OX Cloud | Email | Resolved-completed | Other |
| VOC-13103 | BH Jarvis | OX Cloud: Unable to add users to existing subscription | Email | Open | Other |
| VOC-13162 | Unable to create the Professional email - Titan | Email | Open | Other |
| VOC-13169 | Titan Email - Cannot connect to Email client - Allow Third Party Apps | Email | Open | Other |
| VOC-13218 | P3_BH_SpamExpert Blocked_INC1098863 | Email | Resolved-completed | Other |
| VOC-10621 | Fraud Login Lock | Fraud | Resolved-completed | Other |
| VOC-10079 | P3_BH_Critical Domain change_INC0722407 | Fraud | Open | Other |
| VOC-11396 | CSRT: Add Abuse Login lock to user details page | Fraud | Resolved-completed | Other |
| VOC-11214 | Track bad actors seeking assistance with merging user IDs | Fraud | Open | Other |
| VOC-11212 | P5_AbuseFraud Merged Accts_INC0846865 | Fraud | Open | Other |
| VOC-11961 | HG Checkouts: New **SIFT** screening General Issues | Fraud | Open | Other |
| VOC-12532 | Tracking: Customers Flagged as "Fraud" During Onboarding | Fraud | Open | Other |
| VOC-7250 | Google Workspace: Transfer from BH to Google | Google Workspace | Tracks Needed | Other |
| VOC-7260 | Google Workspace: Status: failed_create, Unable to create workspace account | Google Workspace | Open | Other |
| VOC-7296 | Cannot purchase Google Workspace for Unassigned Domains | Google Workspace | Open | Other |
| VOC-7299 | Google Workspace transaction # notes to display the customer purchasing IP | Google Workspace | Open | Other |
| VOC-7344 | Google workspace: Clicking the Manage page returns an error | Google Workspace | Open | Other |
| VOC-8829 | Google Work Space: Unable to upgrade/downgrade | Google Workspace | Open | Other |
| VOC-8685 | Google Reseller Accounts Login Issues | Google Workspace | Open | Other |
| VOC-8978 | BH Jarvis: Google Workspace provisioning errors without active hosting | Google Workspace | Open | Other |
| VOC-8979 | BH Jarvis: Ability to use Google Workspace on a Domain Holding account | Google Workspace | Open | Other |
| VOC-9113 | Cannot create new GWS users with 6 characters in length | Google Workspace | Open | Other |
| VOC-9836 | Cannot setup Google Workspace - Product Code Required | Google Workspace | Open | Other |
| VOC-10435 | BH Jarvis: AM not listing Google Workspace users | Google Workspace | Open | Other |
| VOC-10538 | BH Jarvis: Third party domain doesn't qualify for Google Workspace | Google Workspace | Open | Other |
| VOC-10316 | BH/HG Jarvis: Unable to setup users in Google Workspace | Google Workspace | Resolved-completed | Other |
| VOC-11237 | Add Google Workspace Plan as a column in the Users section | Google Workspace | Open | Other |
| VOC-11310 | CPM: Google Workspace status stuck in pending_renew | Google Workspace | Open | Other |
| VOC-12044 | Jarvis: New Google Transfer Process | Google Workspace | Open | Other |
| VOC-10941 | Jarvis | Unable to setup Google Workspace mailbox - Postal Code is Invalid | Google Workspace | Resolved-completed | Other |
| VOC-13119 | Google WorkSpace Deleted In Vendor But Not CSRT | Google Workspace | Open | Other |
| VOC-7312 | P4_LEIG_Acct Renewal Issues_INC0396021 | Hosting | Open | Other |
| VOC-7316 | Hostmonster Accounts won't restore after completed payment | Hosting | Open | Other |
| VOC-7349 | New Hosting Signup issues with "Use a domain you own" | Hosting | Open | Other |
| VOC-8849 | P3_BH_WP_Issue_INC0571774 | Hosting | Open | Other |
| VOC-8884 | Failed cPanel installs: We should finish it out (or clear it) and set the password | Hosting | Resolved-completed | Other |
| VOC-8913 | BH Jarvis: Free CDN failing to propagate on Hosting plans | Hosting | Open | Other |
| VOC-8926 | Locating accounts by Domain Names not registered in BH Jarvis | Hosting | Resolved-completed | Other |
| VOC-8927 | Failed cPanel Installs: We are restoring a hosting account that is not deleted | Hosting | Resolved-completed | Other |
| VOC-8981 | Customers on Jarvis do not have the ability to enable to disable Cloudflare. | Hosting | Open | Other |
| VOC-8998 | Restrictions for .htaccess files over 512kb | Hosting | Resolved-completed | Other |
| VOC-9900 | P3_BH_Hosting tab issue_INC0698424 | Hosting | Open | Other |
| VOC-9942 | BH Jarvis: Use a Temporary Domain option not working for migrated accounts | Hosting | Open | Other |
| VOC-9948 | BH Migration | WP Hosting shows 1 max site, should be unlimited | Hosting | Open | Other |
| VOC-9953 | BH Migration | Error when launching Hosting Upgrade | Hosting | Open | Other |
| VOC-9975 | BH Jarvis: Multiple SpamExpert products on one account | Hosting | Open | Other |
| VOC-9996 | BH Jarvis: AM - Hosting page missing the Upgrade Plan link | Hosting | Open | Other |
| VOC-10012 | BH Jarvis: Weebly builder can't be accessed | Hosting | Open | Other |
| VOC-10024 | BH Jarvis: Site builder can't be accessed | Hosting | Open | Other |
| VOC-10060 | BH Jarvis: AM shows no Hosting Packages to select | Hosting | Resolved-completed | Other |
| VOC-10060 | AM| Hosting tab missing due to nonpayment/invalid chars in wallet | Hosting | Resolved-completed | Other |
| VOC-10085 | BH Jarvis: Hosting MFE - Advanced DNS Editor redirects to 404 error page | Hosting | Resolved-completed | Other |
| VOC-10093 | BH Migration | Cannot manage Hosting in Maestro dashboard | Hosting | Open | Other |
| VOC-10116 | Ability to Restore deleted Jarvis hosting accounts in CSRT | Hosting | Open | Other |
| VOC-10282 | BH/HG Jarvis: Site Limits Not Enforced by UI | Hosting | Open | Other |
| VOC-10284 | BH Jarvis: Hosting MFE Tab - Something went wrong! Please try again later | Hosting | Open | Other |
| VOC-10313 | BH/HG Jarvis: IP Address not showing under Account Manager | Hosting | Open | Other |
| VOC-10442 | BH Jarvis: File Manager Shows Hidden Files | Hosting | Open | Other |
| VOC-10506 | P2_BH_Hosting Tab Issue_INC0765214 | Hosting | Open | Other |
| VOC-10565 | BH Jarvis: Add permanent message under the User ID form | Hosting | Open | Other |
| VOC-10566 | BH Jarvis: Modify the Forgot Password FOS link | Hosting | Resolved-completed | Other |
| VOC-10580 | Domain is unavailable error when not registering a domain during shared hosting purchase | Hosting | Open | Other |
| VOC-10579 | BH Jarvis: No Data Found - no user found for username | Hosting | Open | Other |
| VOC-10597 | BH Jarvis: Advertised Site Limit for Pro is 5, Should Be 10 | Hosting | Open | Other |
| VOC-10596 | BH Jarvis: Allow Domain Transfer on Hosting Purchase | Hosting | Open | Other |
| VOC-10595 | BH Jarvis: Punycode format lost when using a domain I already own | Hosting | Open | Other |
| VOC-10594 | BH Jarvis: Unicode characters stripped from domain name during hosting purchase | Hosting | Open | Other |
| VOC-10650 | Newly purchased customer accounts that have exceeded storage limits are being auto-upgraded . | Hosting | Open | Other |
| VOC-10656 | BH Cloud: Cache Settings - There was a problem changing the Cache Status | Hosting | Resolved-completed | Other |
| VOC-10682 | BH Jarvis: HAL: Install WordPress Error - Database Maximum Allotment | Hosting | Open | Other |
| VOC-10683 | BH Jarvis: Scalable Shared Transition Existing Customers Plan | Hosting | Open | Other |
| VOC-10705 | BH Jarvis: HAL: Install WordPress Error - Exceeded max subdomains | Hosting | Open | Other |
| VOC-10706 | BH Jarvis: HAL: Install WordPress Error - subdomain - failed to create dir | Hosting | Open | Other |
| VOC-10714 | BH Cloud: WP "Edit Site" SSO redirects to login to WordPress.com | Hosting | Open | Other |
| VOC-10715 | BH Cloud: Manage PhpMyAdmin button - "Something went wrong." | Hosting | Open | Other |
| VOC-10716 | BH Cloud: Utilizing Custom Database Prefixes causes errors | Hosting | Open | Other |
| VOC-10734 | BH/HG Jarvis: Historical Invoice History Update | Hosting | Resolved-Completed | Other |
| VOC-10735 | BH Cloud: Websites display an unsecure screen when using www. in the URL | Hosting | Open | Other |
| VOC-10739 | BH Jarvis: HAL: Install WordPress Error - No site found at given docroot! | Hosting | Open | Other |
| VOC-10740 | BH/HG Jarvis: Disable cPanel Sitejet Builder on Shared Hosting | Hosting | Open | Other |
| VOC-10769 | BH/HG: New Domain Transfer Out Experience | Hosting | Open | Other |
| VOC-10798 | BH/HG Jarvis: Disk Storage Usage Notifications | Hosting | Open | Other |
| VOC-10799 | BH/HG Jarvis: CPU Usage Notifications | Hosting | Open | Other |
| VOC-10800 | BH/HG Jarvis: Service Restrictions Notifications | Hosting | Open | Other |
| VOC-10961 | Purchase Flow at BH doesn't throw an error when incorrect email address is entered | Hosting | Open | Other |
| VOC-10994 | BH Jarvis: AM | An error has occurred while setting up your hosting | Hosting | Resolved-Completed | Other |
| VOC-10992 | Russian Telecoms Regulator Blocked Websites Including Netsol, HostGator and Bluehost | Hosting | Open | Other |
| VOC-11045 | BH Cloud: Ability to use WWW in a website home and site URL | Hosting | Open | Other |
| VOC-11065 | BH Jarvis: The Weebly site gets installed erroneously. | Hosting | Open | Other |
| VOC-11065 | BH/HG Jarvis: Weebly .htaccess rewrite code breaking WordPress sites | Hosting | Open | Other |
| VOC-11096 | cPanel package Hosting-41s, Hosting-42s, Hosting-43s limited to 100 email accounts | Hosting | Resolved-Completed | Other |
| VOC-11115 | BH Jarvis: Delete domain icon error on Domain FOS Purchase Flow | Hosting | Open | Other |
| VOC-11147 | BH-HG | CentOS Deprecation by Cpanel Updating to Alma 9 Linux | Hosting | Open | Other |
| VOC-11138 | BH/HG Updated Shared Hosting Package specs are correct in AM but not reflecting correctly in cPanel | Hosting | Open | Other |
| VOC-11409 | BH/HG Jarvis Hosting Packages Stuck_INC0875843 | Hosting | Resolved-Completed | Other |
| VOC-10848 | BH/HG Jarvis: Getting error message in AM when trying to change domain for temporary site url | Hosting | Resolved-Completed | Other |
| VOC-11467 | HG/BH Jarvis: Disk Space is showing UNLIMITED on the hosting package that's for renewal in AM | Hosting | Resolved-Completed | Other |
| VOC-11558 | HG-BH Jarvis - Hosting Package Mismatch - CSRT Product List and HAL. | Hosting | Resolved-Completed | Other |
| VOC-11082 | Scalable Shared :: Oversize Plan Customers unable to delete files when over disk quota | Hosting | Open | Other |
| VOC-11589 | BH Jarvis: Website is not listed in AM and HAL is displaying site status as ""orphaned_DB" | Hosting | Open | Other |
| VOC-11603 | HG Jarvis: Disk Usage is showing 0.00GB in Account Manager | Hosting | Open | Other |
| VOC-11643 | BH: Shared Hosting Packages Start Provisioning on Alma 9/ NVMe Servers | Hosting | Open | Other |
| VOC-11662 | Add total cost of 3-year term intro price and renewal price on FOS Hosting features | Hosting | Open | Other |
| VOC-10684 | BH/HG Jarvis: HG Scalable Shared Hosting Upgrades | Hosting | Open | Other |
| VOC-11687 | BH Jarvis: Change URL of addon website assigns the domain as parked | Hosting | Open | Other |
| VOC-11723 | BH-HG Scalable Shared Customer's Upgraded To Lower Limit Than Being Utilized | Hosting | Resolved-completed | Other |
| VOC-11745 | Customers receiving invalid emails about disk space at full utilization | Hosting | Open | Other |
| VOC-11775 | Jarvis: Canceling Hosting should automatically remove associated Addons | Hosting | Open | Other |
| VOC-11772 | Jarvis: Customers who had Hosting Auto-Renew turned off were still charged | Hosting | Open | Other |
| VOC-11905 | BH Cloud: Home and Site URL Updating issues | Hosting | Open | Other |
| VOC-11915 | HG-BH Scalable Shared - Monthly Hosting Plan Customers NOT receiving size limit notifications | Hosting | Open | Other |
| VOC-11917 | HG-BH - MySQL configuration is being overwritten by the hal addon/ domain services | Hosting | Open | Other |
| VOC-10973 | HG/BH: Customers are requesting MySQL 8.0 for their server | Hosting | Open | Other |
| VOC-11936 | P4_BH_CG Exceed storage limit_INC0944008 | Hosting | Resolved completed | Other |
| VOC-10884 | AM | All Brands | Update formatting on the email mask for Sift challenges | Hosting | Open | Other |
| VOC-11988 | P3_BH HG_HAL_Hosting tab issue_INC0954493 | Hosting | Resolved-completed | Other |
| VOC-12058 | BH/HG Jarvis: Change Site URL failed - Domain not connected | Hosting | Resolved-completed | Other |
| VOC-12061 | HM-JH Purchase-Renewal Error due to Back Reference in HAL missing | Hosting | Resolved-completed | Other |
| VOC-10795 | HG/BH: WordPress 6.7 Released 11-12-2024 - General Tracking | Hosting | Open | Other |
| VOC-12324 | P3_BH_HFE Integration Issues_INC0996449 | Hosting | Resolved-completed | Other |
| VOC-12351 | HG-BH: TOS/MySQL - Customer's Being Suspended Due to Oversize Database | Hosting | Open | Other |
| VOC-12368 | IonCube Loader is not pre-installed in the Alma Linux 9 servers. | Hosting | Open | Other |
| VOC-10564 | BH/HG Jarvis: Shared Hosting renewal price showing legacy pricing | Hosting | Open | Other |
| VOC-12515 | BH/HG Jarvis: Change PHP version in MFE only available for some sites | Hosting | Open | Other |
| VOC-12531 | P2_BH HG_AM Quicklinks_cPanel_Iss_INC1027498 | Hosting | Resolved-completed | Other |
| VOC-12544 | BH Cloud: Jetpack fails to provision in HAL | Hosting | Open | Other |
| VOC-12685 | Cloudflare Failing to Enable by Default With New Hosting Signup | Hosting | Open | Other |
| VOC-12686 | 403 Forbidden Error Due to Multiple A records | Hosting | Open | Other |
| VOC-12696 | BH/HG Jarvis: CodeGuard - Hosting MFE shows backups online, but are Disabled | Hosting | Resolved-completed | Other |
| VOC-12734 | BH - Oracle Cloud Implementation for New Shared Customers | Hosting | Open | Other |
| VOC-12766 | BH Destiny: Visitor Analytics "View Full Metrics" gives error | Hosting | Resolved-completed | Other |
| VOC-12768 | BH/HG Jarvis: CodeGuard Should Automatically Detect Database Name/Config Changes | Hosting | Open | Other |
| VOC-12800 | Jarvis: Hosting packages in CSRT are not displaying the main domain on the product page | Hosting | Open | Other |
| VOC-12827 | Jarvis: New Destiny Features - Directory Privacy | Hosting | Open | Other |
| VOC-12767 | BH Jarvis: Creation of Two New Hosting Packages - Content Creator and Commerce | Hosting | Open | Other |
| VOC-12845 | BH | WP Solutions Addon Bundle for Cloud Packages / Can Purchase Up to 100 licenses for ALL Hosting | Hosting | Open | Other |
| VOC-12984 | OCI Shared Hosting Provisions in Phoenix, Arizona | Hosting | Open | Other |
| VOC-13044 | BH/HG Jarvis: Hosting MFE "Users" section is returning an error: "Server Error. Please try again" | Hosting | Open | Other |
| VOC-13085 | BH:: HostMonster/JustHost NS Change | Hosting | Open | Other |
| VOC-13114 | BH Cloud: Add Confirmation Prompt Before Deleting Addons in HAL | Hosting | Open | Other |
| VOC-13154 | BH - Oracle Cloud Implementation for New VPS Hosting and Dedicated Server Customers | Hosting | Open | Other |
| VOC-9975 | Multiple Issues With Office 365 Services | Microsoft O365 | Open | Other |
| VOC-8932 | Issues with Microsoft Teams App and Browser URL | Microsoft O365 | Open | Other |
| VOC-9957 | Account's HAL link in CSR Tools it will not show the HAL addon for O365 | Microsoft O365 | Resolved-completed | Other |
| VOC-9959 | Microsoft O365 upgrades/downgrades. | Microsoft O365 | Resolved-completed | Other |
| VOC-10066 | Unable to access O365 Users and Licenses from O365 partner center using specific tenants | Microsoft O365 | Resolved-completed | Other |
| VOC-11480 | BH O365: Unable to end the reseller relationship of active/suspended subscription | Microsoft O365 | Open | Other |
| VOC-7240 | CPM ERROR - 'Domains on account $user on destination server do not match' | Migrations | Tracks Needed | Other |
| VOC-7230 | Migration failing at sql_sync_grants | Migrations | Tracks Needed | Other |
| VOC-7198 | Post Migration Issue: Dedicated IPs do not respond | Migrations | Tracks Needed | Other |
| VOC-7155 | Migration Error: Failed to get original/destination size for account | Migrations | Tracks Needed | Other |
| VOC-7087 | Stuck migration task Error installing dedicated IP: Error adding mail subdomain | Migrations | Tracks Needed | Other |
| VOC-7073 | Modify migration completion email | Migrations | Tracks Needed | Other |
| VOC-7043 | Migration status checker feature | Migrations | Tracks Needed | Other |
| VOC-7042 | Include dns information as a post migration email | Migrations | Tracks Needed | Other |
| VOC-6972 | Cloud to Rock Migrations :: Can't call method "service_args" on an undefined value | Migrations | Tracks Needed | Other |
| VOC-6956 | Domains not associated to accounts after VPS/Dedi Legacy to Bluerock | Migrations | Tracks Needed | Other |
| VOC-6907 | Merge & Migrate same brand hosting accounts | Migrations | Tracks Needed | Other |
| VOC-6868 | Ehost to Justhost Migration Issues | Migrations | Tracks Needed | Other |
| VOC-6857 | Migration: Cloudflare addon does not auto update the server IP | Migrations | Tracks Needed | Other |
| VOC-6839 | Failed Dedicated IP Migration: Hal dedicated IP has not properly migrated | Migrations | In Development | Other |
| VOC-6832 | Shared to VPS Stuck Automigration: Couldn't find ip for hosting | Migrations | Tracks Needed | Other |
| VOC-6829 | WPPRO Migration Error: Tried to validate and re-sync homedirs too many times | Migrations | Tracks Needed | Other |
| VOC-6825 | BH/JH/HM Provo to Atlanta <5k Series> Planned Datacenter Migration | Migrations | Tracks Needed | Other |
| VOC-6823 | Restores temporarily unavailable on shared/reseller servers | Migrations | Tracks Needed | Other |
| VOC-7348 | Migration: Database sync not complete. Dump failed for database - zero length file! | Migrations | Open | Other |
| VOC-7438 | Migrations:: Failed to validate grants after syncdbmap: Failure to migrate grants | Migrations | Open | Other |
| VOC-9934 | Planned Bluerock to Jarvis Account Migrations | Migrations | Resolved-Completed | Other |
| VOC-9944 | BH Jarvis: Hosting tab in Account Manager shows error for migrated accounts | Migrations | Open | Other |
| VOC-9990 | BH Migrations | Expired Account Migrated as Deleted and not as Expired | Migrations | Resolved-Completed | Other |
| VOC-11359 | BH/HG | Improved User Experience for Pro Email/Site Migrations in AM | Migrations | Open | Other |
| VOC-11698 | P3_BH_Cloud_Site Migration issue_INC0908023 | Migrations | Resolved-Completed | Other |
| VOC-12019 | Bluehost Cloud Migration Failures | Migrations | Open | Other |
| VOC-7236 | SITELOCK - Failing to Install giving a task error. | Other | Tracks Needed | Other |
| VOC-7224 | USAGE - Google SSO fails to add account | Other | Resolved-Completed | Other |
| VOC-7220 | Sitelock Addon has no server or account ID listed | Other | Tracks Needed | Other |
| VOC-7152 | Customer Complaints about IVR | Other | Tracks Needed | Other |
| VOC-7149 | Add HTTPS redirect in SiteBuilder | Other | Tracks Needed | Other |
| VOC-7133 | Need Hosting platform details in main website | Other | Tracks Needed | Other |
| VOC-7124 | Chat icon does not work on www.bluehost.com/help | Other | Tracks Needed | Other |
| VOC-7112 | Create an online DMCA form | Other | Tracks Needed | Other |
| VOC-6953 | Support Chat freeze isssue | Other | Resolved-Completed | Other |
| VOC-6928 | BH Chat connectivity issues | Other | Tracks Needed | Other |
| VOC-6922 | SSL install under SiteLock Dashboard | Other | Tracks Needed | Other |
| VOC-6920 | JH/HM Weebly editors redirecting to Bluehost Weebly editor URL | Other | Tracks Needed | Other |
| VOC-6877 | Weebly will not work on PHP 8.0 and 8.1 | Other | Tracks Needed | Other |
| VOC-6866 | Shortcode option via WP Elements option in BH Builder | Other | Tracks Needed | Other |
| VOC-6833 | Jetpack on product section doesn't list foldername | Other | Tracks Needed | Other |
| VOC-7291 | P4_BH_Genesys Cloud Bot Issue_INC0388717 | Other | Open | Other |
| VOC-10358 | CSRT Searching Issues - Account Manager Issues | Other | Open | Other |
| VOC-10398 | Unable to login to Weebly Dashboard | Other | Open | Other |
| VOC-10447 | CSRT Latency (May Impact Some Pega Functions) | Other | Resolved-Completed | Other |
| VOC-10453 | CSRT/Pega Latency | Other | Resolved-Completed | Other |
| VOC-10626 | Planned maintenance outage starting 11PM EST, expected to last for 7 hours. | Other | Open | Other |
| VOC-11032 | Pega: Email threads are not updating. | Other | Open | Other |
| VOC-11051 | HG JARVIS: Customers unhappy with Restore Fee Price Increase | Other | Open | Other |
| VOC-11092 | CSRT Tools Latency - Account Manager Punch Through Problems | Other | Resolved-Completed | Other |
| VOC-10449 | HG Jarvis: Error: There was a problem in adding the Cloudflare. Please try again - in AM> Hosting | Other | Open | Other |
| VOC-10641 | BH/HG Jarvis: Trueshield Settings in SiteLock dashboard is missing | Other | Resolved-Completed | Other |
| VOC-8508 | Sitelock :: AutoSSL/LetsEncrypt Issues with CDN | Other | Open | Other |
| VOC-12501 | Jarvis: Open_P3_BH_AM_access_issue_INC1023173 | Other | Resolved-Completed | Other |
| VOC-13197 | Unable to attach cases to the chat interaction : Open_P4_Multi_Pega case feature down INC1096899 | Other | Resolved-Completed | Other |
| VOC-9819 | BH Jarvis: Account Recovery Process - PER/CER Forms | Ownership | Open | Other |
| VOC-10401 | Not able to submit PCR/CER due to domain registration | Ownership | Open | Other |
| VOC-10950 | Clicking the "initiate" button does not update the email address after 24 hours (Manual Update) | Ownership | Open | Other |
| VOC-10949 | Clicking the "initiate" button does not BCC the current registrant (ICANN violation) | Ownership | Resolved-Completed | Other |
| VOC-11182 | Invalid escalations to Ownership | Ownership | Open | Other |
| VOC-12856 | Nametag Technical Issues (For escalated support only) | Ownership | Open | Other |
| VOC-13109 | Jarvis: BH Subbrands (JustHost, Hostmonster, and FastDomain) Ownership Distros Discontinuation | Ownership | Open | Other |
| VOC-10394 | Delays in Provisioning Products/ CSRT and PEGA Latency_INC0749106_P3 | Pro service | Open | Other |
| VOC-7239 | DISK USAGE - VPS upgraded to the next plan showing wrong disk size | Server/Network | Tracks Needed | Other |
| VOC-7211 | Reimages failing in postprov with "Could not connect to ssh yet" | Server/Network | Tracks Needed | Other |
| VOC-7204 | Failed to assign dedicated ip to the box! | Server/Network | Tracks Needed | Other |
| VOC-7184 | Servers stuck in power state 4 | Server/Network | Tracks Needed | Other |
| VOC-7156 | Adding cpanel user to compiler group | Server/Network | Tracks Needed | Other |
| VOC-7125 | Mysql Version upgrade request | Server/Network | Tracks Needed | Other |
| VOC-7110 | Customers Request Notification For Server Outages | Server/Network | Tracks Needed | Other |
| VOC-6976 | OHWP :: AutoSSL isn't updated until NGINX is restarted | Server/Network | - | Other |
| VOC-6974 | Dedicated Servers Host OOM | Server/Network | Resolved-Completed | Other |
| VOC-6910 | VPS server status is showing "Error" | Server/Network | Tracks Needed | Other |
| VOC-6894 | servers failing soft reboot | Server/Network | Tracks Needed | Other |
| VOC-6889 | Addon IP Addresses Unreachable after Silo Migration | Server/Network | Tracks Needed | Other |
| VOC-6838 | Customers requesting Curl Version 7.34 on the Shared Hosting | Server/Network | Tracks Needed | Other |
| VOC-6808 | P3 | Box5k series server issues post-migration_INC0294220 | Server/Network | Tracks Needed | Other |
| VOC-7270 | MySQL Database Connection Issues - box5896.bluehost.com_INC0375403 | Server/Network | Open | Other |
| VOC-8854 | P4_BH_DNS_Issue_INC0572315 | Server/Network | Open | Other |
| VOC-8880 | P3_BH_cs100.bluehost.com issues_INC0585045 | Server/Network | Open | Other |
| VOC-7333 | P3_BH_Wp2.bluehost.com_INC0399437 | Server/Network | Open | Other |
| VOC-8679 | P3_BH_s1292.shared.provo1_INC0457790 | Server/Network | Open | Other |
| VOC-8740 | P3_BH_HG_CPM Gbadmin issue_INC0480932 | Server/Network | Open | Other |
| VOC-8989 | P3_BH HG_Rock servers Issue_INC0622806 | Server/Network | Open | Other |
| VOC-9096 | BH Jarvis: Changes to our Shared Hosting plans! | Server/Network | Open | Other |
| VOC-9108 | P2_Multi_Provo network issue_INC0660708 | Server/Network | Open | Other |
| VOC-9122 | P4_BH_HG_Multiple alerts_INC0673157 | Server/Network | Open | Other |
| VOC-9804 | P4_LEIG_Multiple Alerts_INC0678671 | Server/Network | Open | Other |
| VOC-10062 | P3_BH_504 errors across site_INC0720510 | Server/Network | Open | Other |
| VOC-10084 | P3_BH_Box2k Alerts_INC0723688 | Server/Network | Open | Other |
| VOC-10530 | P4_BH_Multiple shared servers down_INC0768254 | Server/Network | Open | Other |
| VOC-10804 | P3_BH_s1364.shared.provo1.unified_INC0798407 | Server/Network | Open | Other |
| VOC-11038 | P4_HG BH_Cloudflare 1001 error_INC0817247 | Server/Network | Open | Other |
| VOC-11868 | P3_BH_SSH_SFTP user creation error_INC0935445 | Server/Network | Resolved-Completed | Other |
| VOC-12461 | P3_BH_just200_Server_Iss_INC1018498 | Server/Network | Resolved-Completed | Other |
| VOC-12784 | P3_BH_s1200.shared.prov node down_INC1055501 | Server/Network | Resolved-Completed | Other |
| VOC-12828 | P3_BH_cPanel Latency_INC1058542 | Server/Network | Resolved-Completed | Other |
| VOC-12860 | P2_Multi_Provo Connection issue_INC1061152 | Server/Network | Resolved-Completed | Other |
| VOC-13117 | P3_BH_s0001.cp.pssh.az4.atl1.eigb_INC1087052 | Server/Network | Resolved-Completed | Other |
| VOC-6963 | SiteLock :: AutoSSL/LetsEncrypt install with CDN | SSL/Security | Open | Other |
| VOC-6918 | Unable to Install Wildcard SSL from Sectigo | SSL/Security | Open | Other |
| VOC-7237 | JETPACK - Giving a task error: failed_create | SSL/Security | Open | Other |
| VOC-7276 | AutoSSL installation failures due to Enforce HTTPS redirect | SSL/Security | Open | Other |
| VOC-7308 | Shared Hosting: AutoSSL/Lets Encrypt SSLs Not Being Reissued/Renewed | SSL/Security | Open | Other |
| VOC-7328 | P3_BH | HG| AutoSSL/LetsEncrypt issue on shared servers_INC0398210 | SSL/Security | Open | Other |
| VOC-7342 | cPanel-issued SSL Certs renewals in Cloudflare | SSL/Security | Open | Other |
| VOC-7373 | SE_S3_Bluehost_Accounts_Suspend_Purchase_INC041570 | SSL/Security | Open | Other |
| VOC-8766 | Password reset/token emails are being flagged as spam with Hotmail | SSL/Security | Open | Other |
| VOC-8931 | SSL Tools: Create customer facing SSL tools. | SSL/Security | Resolved-Completed | Other |
| VOC-8992 | Basic Hosting Plan and the Free Lets Encrypt SSL customer information | SSL/Security | Resolved-Completed | Other |
| VOC-9095 | P3_EIG_ Sitelock Provision Issues_INC0655743 | SSL/Security | Open | Other |
| VOC-9939 | BH Jarvis: cPanel Contact Email not set | SSL/Security | Open | Other |
| VOC-10402 | BH Jarvis: Unable to setup Security PIN | SSL/Security | Open | Other |
| VOC-10576 | P3_BH_HG_SSL_provisioning_INC0775572 | SSL/Security | Resolved-Completed | Other |
| VOC-11039 | BH Jarvis: Paid SSL for VPS/Dedi listed as "Issued" within CSRT, but not installed on server | SSL/Security | Resolved-Completed | Other |
| VOC-11219 | Automatically reissue and install Paid SSLs Certs annually | SSL/Security | Open | Other |
| VOC-11899 | HG-BH Alma9 OS: Scan command doesn't work on Alma9 Servers_INC0933571 | SSL/Security | Open | Other |
| VOC-11947 | Jarvis: Error Message when Trying to Purchase Sitelock Prevent Plus | SSL/Security | Open | Other |
| VOC-12078 | HG-BH Sitelock - Customer's Requesting Monthly Sitelock Billing | SSL/Security | Open | Other |
| VOC-12135 | JARVS: AutoSSL fails to install due to DNS misconfiguration | SSL/Security | Open | Other |
| VOC-12345 | Jarvis: AM - Domain name & Site URL changes are failing due to SSL | SSL/Security | Resolved-Completed | Other |
| VOC-12409 | P3_BH_HG_Vdeck_SSL_Error_INC1008911 | SSL/Security | Resolved Completed | Other |
| VOC-12558 | P3_BH_Justhost login SSL_INC1031474 | SSL/Security | Resolved Completed | Other |
| VOC-12627 | BH/HG Jarvis: Failed SSL installs due to DNS mismatch in ADNS and cPanel Zone Editor | SSL/Security | Open | Other |
| VOC-12642 | BH Jarvis:The domain without "www" is not listed in the SSL/TLS section during free SSL installation | SSL/Security | Open | Other |
| VOC-12804 | HG-BH-WEB - SSL Orders Failed-Reissued - INC1055439 | SSL/Security | Open | Other |
| VOC-10258 | BH/HG Jarvis: Unable to manage the SiteLock in Account Manager, asking to purchase again | SSL/Security | Resolved-Completed | Other |
| VOC-11159 | Renewed SSLs Stuck In Validation | SSL/Security | Resolved-Completed | Other |
| VOC-13147 | BH Jarvis: CodeGuard Setup Stuck in Progress | SSL/Security | Open | Other |
| VOC-13235 | P3_BH_Unable to upgrade Sitelock_INC1101358 | SSL/Security | Open | Other |
| VOC-13254 | BH/HG Jarvis: CSRTools is not accepting the CSRs and Email address for SSL validation | SSL/Security | Open | Other |
| VOC-8997 | Customers contact BH Support for vDeck Brands | Technical Support | Resolved-Completed | Other |
| VOC-9003 | Genesys: App Initialization Error | Technical Support | Open | Other |
| VOC-9061 | Vietnam connection issues for Bluehost | Technical Support | Open | Other |
| VOC-9118 | P4_BH_Backup Manager Down_INC0672613 | Technical Support | Open | Other |
| VOC-10343 | P3_BH_HG_CSRT latency CNX_INC0740047 | Technical Support | Open | Other |
| VOC-11131 | Support Chat: Intermittently Not Working For Customers_INC0832599 | Technical Support | Open | Other |
| VOC-10846 | Expected Delays On Data Cleanse Submissions | Technical Support | Resolved-Completed | Other |
| VOC-11252 | BH Jarvis: Intermittently, cases fail to transfer correctly to the BH_Repeats_chat Queue. | Technical Support | Open | Other |
| VOC-11486 | Genesys Issue - Call Disconnection | Technical Support | Resolved-completed | Other |
| VOC-7372 | Genesys Cloud Call Disconnects | Technical Support | Open | Other |
| VOC-11996 | BH Jarvis: Customers are unable to connect to Pro Design Live Plus chat | Technical Support | Resolved Completed | Other |
| VOC-13037 | Open_P3_BH_AM_Unresponsive_INC1076800 | Technical Support | Resolved Completed | Other |
| VOC-7165 | Email and Phone number verification during signups | ToS | Tracks Needed | Other |
| VOC-7164 | Ability to send Validation token over text (SMS) | ToS | - | Other |
| VOC-7095 | Ability to Send Activate Email via cPM>cPanel Flags | ToS | Resolved Completed | Other |
| VOC-7054 | OFAC accounts deactivation email | ToS | - | Other |
| VOC-6964 | Renaming of the malware.txt file to scanreport.txt | ToS | In Development | Other |
| VOC-6949 | Phishing emails sent about disk usage quota has exceeded | ToS | Tracks Needed | Other |
| VOC-7262 | Bluehost SEO Tools DNS check & Email modification | ToS | Open | Other |
| VOC-9077 | Create a 'Report Member Violations' form for Bluehost | ToS | Resolved Completed | Other |
| VOC-12721 | SIFT 2FA Updates: Fraudulent Account Take Over on Jarvis Accounts | ToS | Open | Other |
| VOC-12931 | BH|HG : Be Aware of Fake Capture Attacks! | ToS | Open | Other |
| VOC-8963 | P2_BH_Pending Task Stuck / CPM down_INC0609517 | Tools | Open | Other |
| VOC-8967 | BH Jarvis: Customers cannot manage CodeGuard Backups | Tools | Open | Other |
| VOC-9053 | PCI Pal and Genesys Cloud issues | Tools | Open | Other |
| VOC-9082 | Latency Around VOC - Netsol VOC Not Displaying Data Automatically | Tools | Open | Other |
| VOC-9104 | P3_LEIG_Pega Latency_INC0658941 | Tools | Open | Other |
| VOC-9115 | Pega Latency | Tools | Resolved-completed | Other |
| VOC-9114 | P3_Internal_Genesys Chat issue_INC0659371 | Tools | Open | Other |
| VOC-9873 | Pega Chat Issues | Tools | Resolved Completed | Other |
| VOC-9908 | ServiceNow: special characters will prevent the incident from being updated/created | Tools | Resolved Completed | Other |
| VOC-9909 | Formatting lost when creating ServiceNow incident via Pega GSR integration | Tools | Resolved Completed | Other |
| VOC-10007 | Track errors with Retention task | Tools | Resolved Completed | Other |
| VOC-10008 | CSRT Latency | Tools | Open | Other |
| VOC-10042 | Confluence - Expected Maintenance | Tools | Open | Other |
| VOC-10043 | Pega: Incorrect accounts being associated with automatic created cases | Tools | Resolved Completed | Other |
| VOC-10053 | CSR-TOOLS - Ability to add Account Notes | Tools | Open | Other |
| VOC-10061 | Agents are unable to send the response in Pega/Genesys | Tools | Open | Other |
| VOC-10063 | P2_EIG_Genesys Chat Issues_INC0720519 | Tools | Open | Other |
| VOC-10380 | P3_Internal_Pega Latency_INC0747740 | Tools | Open | Other |
| VOC-10391 | CSRT + Pega Latency + Store Front Issues/Latency | Tools | Open | Other |
| VOC-10479 | User reports indicate problems at Microsoft Teams | Tools | Open | Other |
| VOC-10542 | P2_Multi_Pega Genesys Disconnects_INC0770775 | Tools | Open | Other |
| VOC-10590 | CSRT Latency and 504 Gateway Errors (may Impact some Pega functions) | Tools | Open | Other |
| VOC-10598 | P3_BH|HG_Issue with Pega_INC0777640||CHG0075529 | Tools | Open | Other |
| VOC-10601 | Multiple Issues With Pega Search Results Not Showing Up | Tools | Open | Other |
| VOC-10664 | CSRT Latency / Storefront Issues / Potential Pega Latency | Tools | Open | Other |
| VOC-10709 | BH Jarvis: cPanel Zone editor - Records have mismatched TTL values | Tools | Resolved Completed | Other |
| VOC-10710 | Jira Is Down | Tools | Open | Other |
| VOC-11015 | CSRT Is Down - Impacts Pega (Latency Included) | Tools | Open | Other |
| VOC-11094 | CSRT - BadGateway Error | Tools | Open | Other |
| VOC-11069 | CSRT Tools - Latency/Errors (May Impact Some Pega Functions) | Tools | Open | Other |
| VOC-10970 | P4_Internal_Pega Latency_INC0810077 | Tools | Open | Other |
| VOC-11307 | P3_BH HG_Call Disconnects_INC0867137 | Tools | Resolved Completed | Other |
| VOC-11411 | Customer Survey Issues - Not Reflecting When Answered | Tools | Resolved Completed | Other |
| VOC-11303 | This VOC is to track reports regarding Pega Latency | Tools | Open | Other |
| VOC-11358 | CSRT Tools Issues/Latency - Impacting Account Manager | Tools | Open | Other |
| VOC-11473 | P3_BH_Cloud_Chat Queue Routing_INC0883752 | Tools | Resolved Completed | Other |
| VOC-11306 | CSRT Look up Issues | Tools | Resolved Completed | Other |
| VOC-11697 | Unable to Process Refund Rollback in CSRTools for an Auto Renewal Order | Tools | Open | Other |
| VOC-11720 | PEGA - Disconnection/Unable to Disconnect Issue | Tools | Open | Other |
| VOC-11716 | CSRT Latency (May Impact Pega) | Tools | Resolved Completed | Other |
| VOC-11783 | No Data Cleanse On 09/02/2024 | Tools | Resolved Completed | Other |
| VOC-11269 | Paypal CSRT Search Field Missing | Tools | Resolved Completed | Other |
| VOC-12371 | CSRT Issues - Does Not Load With Error(s) | Tools | Resolved Completed | Other |
| VOC-12376 | BH/HG: Pre-authenticated chat reflects the status as "Authentication status: No" in Pega. | Tools | Open | Other |
| VOC-12683 | Repeat Contacts Due To Long Ticket Holds (Tech Hold Up To 14 Days) | Tools | Open | Other |
| VOC-12715 | Jarvis - CSRT Errors (May Impact Pega) | Tools | Open | Other |
| VOC-12953 | E-Cases Moving To "Broken Process" When Re-Opened | Tools | Resolved Completed | Other |
| VOC-13095 | Pega: Upcoming launch of New Badges, Alerts and Recommended Actions for Support | Tools | Open | Other |
| VOC-13175 | ONBD task issue for cases with the status "Not started. | Tools | Open | Other |
| VOC-13210 | BH/HG Jarvis: The SSO link generated by HAL for CodeGuard dashboard access does not expire | Tools | Open | Other |
| VOC-13211 | BH/HG Jarvis: Update the EIGShell 'UI' command to display the exact suspension reason | Tools | Open | Other |
| VOC-13261 | Jarvis: Unable to add products while escalating the cases and cases not getting pre-authenticated | Tools | Open | Other |
| VOC-13258 | BH Jarvis: Unable to add products in the RTN case | Tools | Resolved Completed | Other |
| VOC-13272 | CSR showing incorrect information regarding the recent modifier | Tools | Open | Other |
| VOC-7307 | P3_BH_ VPS website suspended_INC0395263 | VPS/DEDI | Open | Other |
| VOC-7304 | VPS or Dedicated accounts show Multiple Main Domains | VPS/DEDI | Open | Other |
| VOC-7375 | VPS/Dedi Domain Unassign stuck task: Error attempting to unassign emails.domain.tld | VPS/DEDI | Open | Other |
| VOC-8663 | VPS/Dedi: Remove the "Stop" function within Server Management | VPS/DEDI | Open | Other |
| VOC-8879 | P3_BH Jarvis VPS_WHM control panel inaccessible_INC0585138 | VPS/DEDI | Open | Other |
| VOC-8949 | ns1/ns2.bluehost.com name servers do not work on VPS/Dedi in Jarvis | VPS/DEDI | Resolved Completed | Other |
| VOC-8951 | BH Jarvis: VPS/Dedi - ns1.bluehost.com and ns2.bluehost.com don't propagate | VPS/DEDI | Open | Other |
| VOC-9863 | P3_BH_VPS Dedi Jarvis Connect Iss_INC0695484 | VPS/DEDI | Open | Other |
| VOC-9931 | BH Jarvis: Enabling Hosting Control Panel (MFE) to access VPS/DEDI add-ons | VPS/DEDI | Resolved Completed | Other |
| VOC-9938 | BH Jarvis: New VPS/Dedi Hosting Packages don't show after purchase | VPS/DEDI | Open | Other |
| VOC-9961 | BH Migration | Dedi/VPS with no accessible Hosting features | VPS/DEDI | Open | Other |
| VOC-10022 | BH Jarvis: VPS/Dedi - Add cPanel SSO link to Quick Links in AM | VPS/DEDI | Open | Other |
| VOC-10082 | BH Jarvis: VPS Hosting page missing the Upgrade Plan link | VPS/DEDI | Open | Other |
| VOC-10291 | BH/HG Jarvis | Linux VPS/Dedi Console Flooding - Firewall & NTP | VPS/DEDI | Resolved Completed | Other |
| VOC-10352 | Lockdown error on VPS/DEDI due to hostname using .bluehost.com | VPS/DEDI | Resolved Completed | Other |
| VOC-11036 | BH/HG_VPS Addons accessibility_INC0817209 | VPS/DEDI | Open | Other |
| VOC-11302 | VPS/Dedi - Cannot access/manage database and MySQL offline | VPS/DEDI | Open | Other |
| VOC-11301 | VPS/Dedi - CentOS 7 is now deprecated | VPS/DEDI | Open | Other |
| VOC-11428 | HG-BH VPS/Dedi - Alma 9 Permission Issues | VPS/DEDI | Open | Other |
| VOC-11544 | BH NVMe VPS/Dedicated Hosting - An error has occurred while setting up your hosting. | VPS/DEDI | Resolved Completed | Other |
| VOC-11553 | BH NVMe VPS/Dedicated Hosting - Hosting Failing to Build - code":403,"message in HAL | VPS/DEDI | Open | Other |
| VOC-11743 | BH-HG: VPS Hosting Disk Space not upgraded due to system utilities/ packages missing | VPS/DEDI | Open | Other |
| VOC-11934 | HG-BH VPS/Dedi - Account Manager - WHM Login loading Certificate Error | VPS/DEDI | Resolved Completed | Other |
| VOC-11942 | HG-BH Jarvis: VPS/Dedi Cpanel Email Button in Account Manager Doesn't Work | VPS/DEDI | Resolved completed | Other |
| VOC-11942 | HG-BH Jarvis: VPS/Dedi Cpanel Email Button in Account Manager Doesn't Work | VPS/DEDI | Open | Other |
| VOC-10951 | VPS/ Dedi Hosting Packages Setup with Incorrect Hostname/ Nameservers | VPS/DEDI | Resolved completed | Other |
| VOC-12261 | HG-BH - Limited Dedicated Server Plans on FOS Checkout | VPS/DEDI | Open | Other |
| VOC-12613 | BH/HG Jarvis: VPS/Dedi - The "cPanel Email" SSO Button is missing in Quick Links | VPS/DEDI | Resolved completed | Other |
| VOC-12611 | Jarvis: Sitelock for VPS/Dedi - Provision and Configure issues | VPS/DEDI | Open | Other |
| VOC-10806 | Request for Package swap method (Server / Jarvis) VPS/ Dedicated Servers | VPS/DEDI | Open | Other |
| VOC-12916 | BH Jarvis: VPS Hosting page "Upgrade Plan" link throwing an error | VPS/DEDI | Open | Other |
| VOC-13099 | BH - Intermittent Curl Failures on Legacy VPS/Dedi | VPS/DEDI | Open | Other |
| VOC-13208 | BH/HG Jarvis: VPS/Dedi – “cPanel Email” SSO button in Hosting tab returning an error | VPS/DEDI | Open | Other |
| VOC-7244 | BLUEROCK - WordPress Core Auto-Update Toggle Doesn't Work | WordPress | Tracks Needed | Other |
| VOC-7175 | WordPress - Staging site will not publish | WordPress | In Development | Other |
| VOC-7172 | WordPress Staging Site Inaccessible | WordPress | In Development | Other |
| VOC-7150 | BH contact form plugin | WordPress | Tracks Needed | Other |
| VOC-7131 | Domain DNS pre-check before allowing WP install via My Sites | WordPress | Tracks Needed | Other |
| VOC-7106 | Unable to create staging site within the Bluehost Plugin on MWP | WordPress | Product Team Backlog | Other |
| VOC-7104 | Avoid performing renames on MWP | WordPress | Tracks Needed | Other |
| VOC-7103 | Unable to log into BH account through mojomarketplace.com | WordPress | Tracks Needed | Other |
| VOC-7080 | Unable to add Bluehost Affiliate Username in WP dashboard | WordPress | Tracks Needed | Other |
| VOC-7061 | BH Builder - ability to create inline links | WordPress | Tracks Needed | Other |
| VOC-7057 | Reset WP permalinks option in Manage site settings page | WordPress | Tracks Needed | Other |
| VOC-7056 | Proposed update to Onboarding | WordPress | Tracks Needed | Other |
| VOC-7044 | Unable to delete WP installs on MWP accounts | WordPress | Product Team Backlog | Other |
| VOC-7036 | Add HTML/CSS Editor to BH Website Builder | WordPress | Tracks Needed | Other |
| VOC-7033 | WordPress :: Composer PHP Fatal Error | WordPress | Tracks Needed | Other |
| VOC-7030 | UPDATE - BH Website Builder Login Issues - New Fix/Workaround | WordPress | - | Other |
| VOC-7028 | BH Website Builder functionality (Drag and Drop) | WordPress | Tracks Needed | Other |
| VOC-7027 | BH Website Builder - Add Embed code element to Sections | WordPress | Tracks Needed | Other |
| VOC-7025 | BH Website Builder - Ability to change navigation style after onboarding | WordPress | Tracks Needed | Other |
| VOC-7022 | Log into WordPress on the Home page redirects to a blank page | WordPress | Tracks Needed | Other |
| VOC-7017 | BH Website Builder - Theme built content does not zoom | WordPress | Tracks Needed | Other |
| VOC-7013 | BH Website Builder - Embed YouTube videos on blog post are failing to publish | WordPress | Resolved completed | Other |
| VOC-7005 | BH Website Builder - Clone page option | WordPress | Tracks Needed | Other |
| VOC-7429 | Add User Login History to the BH Plugin | WordPress | Tracks Needed | Other |
| VOC-6982 | BH Website Builder:: Save option for store products | WordPress | Tracks Needed | Other |
| VOC-6981 | Softaculous :: WordPress cannot be installed in the Free version of Softaculous. Unlock Premium Features. | WordPress | Tracks Needed | Other |
| VOC-6979 | BH Website Builder :: Temporarily Unpublish or Reset website template | WordPress | Tracks Needed | Other |
| VOC-6968 | BH Website Builder :: Disable Hotlinking of Images | WordPress | Tracks Needed | Other |
| VOC-6961 | BH Website Builder:: Favicon not applying when added in builder settings | WordPress | Tracks Needed | Other |
| VOC-6954 | Publishing WordPress disables the BH Coming Soon Page | WordPress | Tracks Needed | Other |
| VOC-6952 | Bluehost Website Builder:: Add more templates | WordPress | Resolved completed | Other |
| VOC-6951 | BH Website Builder:: Ability to move Sections between pages | WordPress | Resolved Completed | Other |
| VOC-6945 | BH Plugin:: Ability to customize the Coming Soon Page | WordPress | Tracks Needed | Other |
| VOC-6941 | BH Website Builder:: Ability to align text on mobile editor | WordPress | Tracks Needed | Other |
| VOC-6934 | BH Website Builder:: Logo displays Text next to Image | WordPress | Tracks Needed | Other |
| VOC-6926 | Add WP credentials in the Welcome to Bluehost Email | WordPress | Tracks Needed | Other |
| VOC-6906 | Unable to update WP Site URL in cPanel MySites | WordPress | Tracks Needed | Other |
| VOC-6905 | Bluerock: Ability for customers to perform account Renames | WordPress | Tracks Needed | Other |
| VOC-6904 | Temp Domain In-app messaging indicating WP URL update is automatic | WordPress | Tracks Needed | Other |
| VOC-6901 | BH Website Builder: Unable to save/publish due to Sitelock CDN | WordPress | Tracks Needed | Other |
| VOC-6900 | Duplicate WP & BWB websites displayed on MySites | WordPress | Tracks Needed | Other |
| VOC-6895 | Help articles explaining the distinction between WP and BH Website Builder | WordPress | Tracks Needed | Other |
| VOC-6893 | Unable to access WP admin: Undefined index: bounce in /mu-plugins/sso.php on line 30 | WordPress | - | Other |
| VOC-6887 | FAQ section in cPanel MySites | WordPress | Tracks Needed | Other |
| VOC-6878 | Unable to create/access staging site within the WordPress admin | WordPress | Tracks Needed | Other |
| VOC-6890 | cPanel displays: It looks like there was a problem setting up your site | WordPress | Closed | Other |
| VOC-6873 | BH Website Builder Theme displays Notice : Undefined index: wb4wp in | WordPress | Tracks Needed | Other |
| VOC-7430 | WP Staging site creation storing HUGE/REPEATED backups causing server storage resources | WordPress | - | Other |
| VOC-6856 | WP Post/Plugin Update Failure- Invalid JSON response | WordPress | Tracks Needed | Other |
| VOC-6851 | WordPress: Theme Automatically Reverted to the BH Website Builder Theme | WordPress | Tracks Needed | Other |
| VOC-6846 | Modify the My Sites Delete Site option | WordPress | Tracks Needed | Other |
| VOC-6842 | BH Website Builder inaccessible: We couldn't connect Bluehost Website Builder | WordPress | - | Other |
| VOC-6834 | Failed WordPress installs due to WPForms or Optin Monster plugins | WordPress | Tracks Needed | Other |
| VOC-7303 | WordPress DIY Guides | WordPress | Open | Other |
| VOC-8797 | Jarvis: WP Site URL setup not finishing on some sites | WordPress | Resolved Completed | Other |
| VOC-8825 | BH Jarvis: Cannot add a New Site after deleting the original site | WordPress | Open | Other |
| VOC-8889 | BH Jarvis: Choice Plus Package - Customers cannot Add New Sites | WordPress | Open | Other |
| VOC-8890 | Newfold-page-cache .htaccess code causing 500 internal server errors | WordPress | Open | Other |
| VOC-8894 | BH Jarvis: Customers are unable to change the WP URL of the site | WordPress | Open | Other |
| VOC-8895 | BH Jarvis: Pending URL change stuck on Basic Hosting Accounts | WordPress | Open | Other |
| VOC-8769 | BH Website Builder: Unable to upload images | WordPress | Tracks Needed | Other |
| VOC-8905 | BH Jarvis: Initial WordPress installs failing to complete | WordPress | Resolved Completed | Other |
| VOC-9006 | Failed CPM WP installs: There was an error fetching Cloudflare data | WordPress | Resolved Completed | Other |
| VOC-9059 | BH Jarvis: Site URL Taken: There is already a site at the domain name | WordPress | Resolved Completed | Other |
| VOC-9821 | BH Jarvis: New MFE WordPress Site experience | WordPress | Open | Other |
| VOC-9922 | BH Jarvis: WP sites showing as "Other CMS" after Bluerock migration | WordPress | Open | Other |
| VOC-9995 | BH Jarvis: WordPress sites displaying "Installation Failed" | WordPress | Open | Other |
| VOC-10078 | Staging Site deletion also deletes content in the Production Site | WordPress | OPEN-TRACKING | Other |
| VOC-10254 | Jarvis Website MFE logging into the incorrect domain's WordPress dashboard. | WordPress | Resolved Completed | Other |
| VOC-10509 | Bluehost WordPress Website Builder editor inaccessible - Google Chrome | WordPress | Open | Other |
| VOC-10592 | P3_BH_Missing WP Install in AM_INC0776541 | WordPress | Open | Other |
| VOC-10623 | New Bluehost WordPress AI Site Generation product/feature | WordPress | Resolved-completed | Other |
| VOC-10628 | Unable To Upload Any Files On WordPress Hosting Over 2MB | WordPress | Resolved-completed | Other |
| VOC-10805 | P3_BH_WP API Site Generation_INC0798507 | WordPress | Open | Other |
| VOC-10983 | P3_BH_WP AI Site Gen Error_INC0809276 | WordPress | Open | Other |
| VOC-11058 | New Bluehost Cloud InstaWP migration tool | WordPress | Open | Other |
| VOC-11057 | New Bluehost Jarvis InstaWP migration tool | WordPress | Open | Other |
| VOC-11223 | P3_BH_WP install issue_INC0851533 | WordPress | Resolved Completed | Other |
| VOC-11068 | HG-BH: Wordpress Critical Error - header-footer-elementor.php:32_INC0822656 | WordPress | Resolved Completed | Other |
| VOC-8890 | BH Jarvis: BH Plugin Newfold-page-cache .htaccess code causing 500 internal server errors | WordPress | Open | Other |
| VOC-10669 | Wordpress published changes not reflecting on live site | WordPress | Resolved Completed | Other |
| VOC-11865 | HG-BH Jarvis: Endurance-page-cache.php conflicting with ReallySimpleSSL WP Plugin | WordPress | Resolved Completed | Other |
| VOC-12020 | Bluehost Cloud Jetpack Backups / Scanning issues | WordPress | Open | Other |
| VOC-12077 | BH: WP Solutions - Three new addons providing Wordpress Plugins Bundle in AM | WordPress | Open | Other |
| VOC-12188 | JARVIS: WordPress AI Builder Theme Install Confirmation | WordPress | Open | Other |
| VOC-11356 | Web.com/BH/HG Storefront Showing $0.00 Pricing | WordPress | Resolved Completed | Other |
| VOC-12247 | BH WordPress AI: Install Failure_INC0988474_P3 | WordPress | Resolved Completed | Other |
| VOC-12325 | BH Jarvis: WP AI Builder is not activating after deleting an existing WP site | WordPress | Resolved Completed | Other |
| VOC-12331 | Jarvis: 503 errors (Service Unavailable) when attempting to log into the WP editor | WordPress | Open | Other |
| VOC-12370 | JARVIS: Update on Elementor Plugin causing critical and fatal errors on customers website. | WordPress | Open | Other |
| VOC-12393 | BH :: Wordpress AI Builder - "Sorry, we're having trouble communicating with our AI Service" | WordPress | Open | Other |
| VOC-12392 | HG-BH - WP Solutions Commerce Plugin: Error: "We're sorry, there are no available websites." | WordPress | Open | Other |
| VOC-12439 | Jarvis: WP Site editor error ""The theme you are currently using is not compatible | WordPress | Open | Other |
| VOC-12509 | HM-JH CPM: Websites are missing under the MySites tab INC1024458. | WordPress | Resolved Completed | Other |
| VOC-12542 | BH - Unable to manage YITH extended plugins: "Sorry, there was an error installing and activating.." | WordPress | Open | Other |
| VOC-12707 | P3_BH_WP Onboarding failing_INC1047109 | WordPress | Resolved Completed | Other |
| VOC-12904 | BH Wordpress Renewal price difference issue | WordPress | Open | Other |
| VOC-12903 | HG/BH Jarvis: Intermittent 504 Response For WordPress Sites | WordPress | Resolved Completed | Other |
| VOC-13098 | BH: AI Site Builder Onboarding Redirects Directly to WordPress Dashboard | WordPress | Open | Other |
| VOC-13105 | P3_BH_WP Login button issue_INC1085207 | WordPress | Open | Other |
| VOC-13113 | BH: Solutions Hosting - Yith Plugins Rebranded | WordPress | Open | Other |
| VOC-13135 | P3_BH_WP_Admin_CTB_Issue_INC1088776 | WordPress | Resolved Completed | Other |
| VOC-13145 | BH Jarvis: Cloudflare - Sites showing 404 due to HAL status - docroot_mismatch | WordPress | Open | Other |
| VOC-13188 | The “Bluehost Solutions” Add Plugin menu in WordPress is missing a search bar | WordPress | Open | Other |
| VOC-13235 | BH Jarvis: Database not syncing when switching from BH staging to live using the BH plugin | WordPress | Open | Other |
| VOC-11345 | HG Jarvis:General Tracking |Windows Customers are having issues logging in to Smartermail_INC0871098 | Windows | Resolved Completed | Other |
| VOC-12904 | VUX and Shared WordPress sites are down - INC1072337 | Pro Services | Open | Other |
| VOC-7281 | Internal tool to perform a full Account restore | HG Open VOCs | Open | HG VOC |
| VOC-8244 | VPS :: Customer is Requesting Reboot | HG Open VOCs | Open | HG VOC |
| VOC-8479 | IVR :: Cx PIN Correct but Not Accepted by IVR | HG Open VOCs | Open | HG VOC |
| VOC-8637 | Google Workspace :: Provisioning Errors | HG Open VOCs | Open | HG VOC |
| VOC-8428 | SSL :: Cx Confused About SSL Enforcement | HG Open VOCs | Open | HG VOC |
| VOC-8641 | DNS :: MX Records Unintentionally Reverting to Default | HG Open VOCs | Open | HG VOC |
| VOC-8250 | Customers Need Help Understanding Malware Removal/Deactivation | HG Open VOCs | Open | HG VOC |
| VOC-8054 | HG Jarvis : Not able to upgrade the Shared hosting packages within the Account Manger | HG Open VOCs | Open | HG VOC |
| VOC-8088 | Domains :: Cx Unclear on Steps to Transfer Domain Away from HG | HG Open VOCs | Open | HG VOC |
| VOC-8093 | SSL || HTTP DCV: The system failed to fetch the DCV | HG Open VOCs | Open | HG VOC |
| VOC-8181 | Domains :: No Option for Automatic NS to Existing Hosting Package When Registering New Domain | HG Open VOCs | Open | HG VOC |
| VOC-8215 | Requests for Migrations from external source accounts (External Migrations) | HG Open VOCs | Open | HG VOC |
| VOC-8322 | SSL :: AutoSSL/LetsEncrypt SSLs Not Being Reissued/Renewed | HG Open VOCs | Open | HG VOC |
| VOC-8423 | Portal :: Forgot Password Does Not Work | HG Open VOCs | Open | HG VOC |
| VOC-8211 | Customers Requesting Higher PHP Limits on Shared Hosting | HG Open VOCs | Open | HG VOC |
| VOC-8314 | PHP :: MultiPHP Manager Only Allows 7.3 and 7.4 | HG Open VOCs | Open | HG VOC |
| VOC-8340 | Coupon Abuse :: Create Customer Renewal Discount | HG Open VOCs | Open | HG VOC |
| VOC-8348 | Unexplained/Unauthorized Charges | HG Open VOCs | Open | HG VOC |
| VOC-8356 | Customer Unhappy with Website Speed | HG Open VOCs | Open | HG VOC |
| VOC-8377 | WordPress :: Password Reset Link Not Working | HG Open VOCs | Open | HG VOC |
| VOC-8404 | MySQL :: Cx Requesting 5.7 on Shared Hosting | HG Open VOCs | Open | HG VOC |
| VOC-8067 | cPanel :: 'Email Deliverability' false positives | HG Open VOCs | Open | HG VOC |
| VOC-8155 | legacy PHP version on lsphp servers | HG Open VOCs | Open | HG VOC |
| VOC-8511 | Genesys :: Call Dropped | HG Open VOCs | Open | HG VOC |
| VOC-8533 | RDNS :: New servers having /etc/mailhelo set with generic RDNS | HG Open VOCs | Open | HG VOC |
| VOC-8046 | DNS :: DMARC Requests | HG Open VOCs | Open | HG VOC |
| VOC-8047 | HG Policy :: Reseller/Resold Accounts Deleted after 30 Days Suspended | HG Open VOCs | Open | HG VOC |
| VOC-8059 | Customers Requesting PHP 8.2 | HG Open VOCs | Open | HG VOC |
| VOC-8061 | HG :: Tracking If Waiving $99 Restore Fee | HG Open VOCs | Open | HG VOC |
| VOC-8063 | Upgrade SQL Server on Windows shared farm | HG Open VOCs | Open | HG VOC |
| VOC-8066 | HG :: Shared/Reseller Hosting Customers Requesting Unavailable PHP Modules | HG Open VOCs | Open | HG VOC |
| VOC-8069 | CodeGuard not able to restore backups shows error message. | HG Open VOCs | Open | HG VOC |
| VOC-8075 | HG Jarvis : Unable to add Website Builder or Weebly add-on in AM | HG Open VOCs | Open | HG VOC |
| VOC-8082 | CodeGuard: HG - Implement larger storage plans | HG Open VOCs | Open | HG VOC |
| VOC-8083 | Shared Servers :: Intermittent Server Issues | HG Open VOCs | Open | HG VOC |
| VOC-8085 | Email :: Hotmail Bouncebacks from Shared Servers | HG Open VOCs | Open | HG VOC |
| VOC-8094 | HG Fraud-Refund - Appears to follow HostGator Domain fraud trend | HG Open VOCs | Open | HG VOC |
| VOC-8100 | CodeGuard :: CG Not Backing Up Site due to Missing FTP User | HG Open VOCs | Open | HG VOC |
| VOC-8108 | OWP :: Customer's Getting File Download When Visiting Site w/ Super Cache Plugin | HG Open VOCs | Open | HG VOC |
| VOC-8118 | WordPress :: Issues logging into wp-admin panel | HG Open VOCs | Open | HG VOC |
| VOC-8135 | FTP :: ECONNREFUSED - Connection refused by server | VPS-Dedicated Server | HG Open VOCs | Open | HG VOC |
| VOC-8136 | An appropriate representation of the requested resource could not be found on this server. This err+ | HG Open VOCs | Open | HG VOC |
| VOC-8141 | RDNS :: addptr command used on shared and reseller server IPs | HG Open VOCs | Open | HG VOC |
| VOC-8144 | Automated domain renewal reminder notices sent for the cancelled domain names | HG Open VOCs | Open | HG VOC |
| VOC-8151 | Website Builder: After publishing changes do not reflect | HG Open VOCs | Open | HG VOC |
| VOC-8176 | Customer's reporting slow sites | HG Open VOCs | Open | HG VOC |
| VOC-8197 | Customers Requesting PHP 8.1 | HG Open VOCs | Open | HG VOC |
| VOC-8201 | VPS/Dedi customers having difficulties self-managing their server | HG Open VOCs | Open | HG VOC |
| VOC-8202 | HG | Mail deliverability delays | HG Open VOCs | Open | HG VOC |
| VOC-8209 | Sitelock :: Trueshield stating it requires upgrade to use | HG Open VOCs | Open | HG VOC |
| VOC-8222 | SSL :: AutoSSL/LetsEncrypt rate limited on VPS/DEDI | HG Open VOCs | Open | HG VOC |
| VOC-8255 | Proposed updates to CodeGuard Backups | HG Open VOCs | Open | HG VOC |
| VOC-8258 | WordPress :: Composer PHP Fatal Error | HG Open VOCs | Open | HG VOC |
| VOC-8302 | New Dedi/VPS Provisioning With FTP Disabled | HG Open VOCs | Open | HG VOC |
| VOC-8312 | cPanel :: Cx Requesting Site IP Included in Welcome Email | HG Open VOCs | Open | HG VOC |
| VOC-8328 | WordPress :: Malware Causing Redirect Issue | HG Open VOCs | Open | HG VOC |
| VOC-8367 | SSL :: SSL Certificate Renewals do not Renew in Sectigo | HG Open VOCs | Open | HG VOC |
| VOC-8396 | cPanel :: Cx Requests One-Click SSL Enforcement | HG Open VOCs | Open | HG VOC |
| VOC-8411 | Plesk :: Forgot Password Emails Not Delivered | HG Open VOCs | Open | HG VOC |
| VOC-8418 | MultiPHP Manager :: Not Updating PHP | HG Open VOCs | Open | HG VOC |
| VOC-8425 | Renewal Emails Going to Spam | HG Open VOCs | Open | HG VOC |
| VOC-8444 | DNS :: DKIM Record Not Showing in Zone Editor | HG Open VOCs | Open | HG VOC |
| VOC-8447 | DNS :: Cx Without Hosting Cannot Self-Manage DNS | HG Open VOCs | Open | HG VOC |
| VOC-8448 | Server :: Cx Request Notification for Server Outage | HG Open VOCs | Open | HG VOC |
| VOC-8449 | CodeGuard :: Not Backing Up Databases | HG Open VOCs | Open | HG VOC |
| VOC-8453 | Portal :: Cx Unsure How to Change Cpanel Password | HG Open VOCs | Open | HG VOC |
| VOC-8461 | Cpanel/WHM/Webmail :: Cx Unable to login due to IP blacklists. | HG Open VOCs | Open | HG VOC |
| VOC-8465 | Enom :: Cx Having Trouble Managing Domain | HG Open VOCs | Open | HG VOC |
| VOC-8466 | Mac/iOS/Safari :: Apple Products with SNI/SSL Configuration Issues | HG Open VOCs | Open | HG VOC |
| VOC-8473 | WordPress :: Widespread Malware (mplugin) | HG Open VOCs | Open | HG VOC |
| VOC-8498 | WSB :: Cx Wants to Force HTTPS from Editor | HG Open VOCs | Open | HG VOC |
| VOC-8501 | CPanel/WHM :: Unable to create a CNAME record with a underscore character in CPanel | HG Open VOCs | Open | HG VOC |
| VOC-8512 | cPanel :: 301 Redirects Being Added to Bottom of .htaccess File | HG Open VOCs | Open | HG VOC |
| VOC-8513 | WORKAROUND - Genesys :: Choppy Calls | HG Open VOCs | Open | HG VOC |
| VOC-8517 | Customers Requesting Site Clone | HG Open VOCs | Open | HG VOC |
| VOC-8520 | Reseller :: Resellers Unable to Manage AutoSSL from WHM for Their Customers | HG Open VOCs | Open | HG VOC |
| VOC-8527 | OWP :: Customers Unable to Adjust PHP Version Themselves | HG Open VOCs | Open | HG VOC |
| VOC-8534 | VPS/Dedi :: IP Blacklisted on New VPS/Dedi Hosting Packages | HG Open VOCs | Open | HG VOC |
| VOC-8537 | VPS :: Customer is Reporting VPS Disk Space Full | HG Open VOCs | Open | HG VOC |
| VOC-8569 | Weebly :: Customer Unable to Publish Weebly Site | HG Open VOCs | Open | HG VOC |
| VOC-8574 | Email :: Gateway Bouncebacks | HG Open VOCs | Open | HG VOC |
| VOC-8590 | OWP :: Unable To Create FTP Users With Periods | HG Open VOCs | Open | HG VOC |
| VOC-8593 | EIGShell Tools :: 'resetcpanel' Has a Limit of 1GB | HG Open VOCs | Open | HG VOC |
| VOC-8607 | Frontline :: Incoming Calls With No Response (One-Way Audio) | HG Open VOCs | Open | HG VOC |
| VOC-8620 | cPanel :: Email Accounts Go Missing | HG Open VOCs | Open | HG VOC |
| VOC-8621 | Domains :: Domain Renewal Failures Despite Auto-Renewal Turned On | HG Open VOCs | Open | HG VOC |
| VOC-8636 | Google Workspace :: Unable to Downgrade Seats | HG Open VOCs | Open | HG VOC |
| VOC-8692 | HG | Account disabled due to Fraud-Domain Registration | HG Open VOCs | Open | HG VOC |
| VOC-8731 | HG :: Outgoing Email Delivery Delayed | HG Open VOCs | Open | HG VOC |
| VOC-8834 | Genesys Chat: Customers requesting chat logs | HG Open VOCs | Open | HG VOC |
| VOC-8906 | HG :: Migration Customers Unhappy that Shared Hatchling/Baby Packages no longer Free | HG Open VOCs | Open | HG VOC |
| VOC-8946 | HG :: Disk Space Full due to Legacy Backups | HG Open VOCs | Open | HG VOC |
| VOC-8945 | Calendar Missing from Roundcube after Webmail Migration | HG Open VOCs | Open | HG VOC |
| VOC-8968 | Cloudflare CDN: Error 1001 Ray ID: 7e58781fb8598531 - DNS resolution error | HG Open VOCs | Open | HG VOC |
| VOC-8980 | HG :: Server Repairs for gator4016, gator4017 and gator4071 | HG Open VOCs | Open | HG VOC |
| VOC-8990 | HG :: cPanel Passwords Reset for Certain Customers Due to Compromise | HG Open VOCs | Open | HG VOC |
| VOC-9120 | HG :: Multiple Reseller Servers down with 403 error due to network issue | HG Open VOCs | Open | HG VOC |
| VOC-9921 | AM Login Not Working - User credentials invalid | HG Closed VOCs | Closed | HG VOC |
| VOC-10004 | BH Jarvis: Domains unable to be renewed | HG Open VOCs | Open | HG VOC |
| VOC-10074 | Customers request to change their website Folder Names | HG Open VOCs | Open | HG VOC |
| VOC-10101 | HG Jarvis: Migrated Hosting Packages don't display primary domain | HG Open VOCs | Open | HG VOC |
| VOC-10099 | HG Jarvis: Wordpress onboarding popup doesn't allow navigating backwards | HG Open VOCs | Open | HG VOC |
| VOC-10117 | gator4301.hostgator.com is failing from all locations. | HG Open VOCs | Open | HG VOC |
| VOC-10134 | HG Jarvis: Domain registrations purchased with Dedi/VPS will not auto point DNS to that package | HG Open VOCs | Open | HG VOC |
| VOC-10141 | HG Jarvis - Unable to change address getting error address could not be verified. | HG Open VOCs | Open | HG VOC |
| VOC-10148 | HG Jarvis: Expired Account Migrated as Deleted and not as Expired | HG Open VOCs | Open | HG VOC |
| VOC-10151 | HG Jarvis: cPanel Contact Email not set | HG Open VOCs | Open | HG VOC |
| VOC-10181 | HG Jarvis: Account Manager - Site builder error | HG Open VOCs | Open | HG VOC |
| VOC-10191 | HG Jarvis: Domains transferred away still appear as registered with us | HG Open VOCs | Open | HG VOC |
| VOC-10190 | HG Jarvis: CTCT SSO option is not working for the migrated accounts | HG Open VOCs | Open | HG VOC |
| VOC-10184 | HG Jarvis: HG Account Manager - No option to add users | HG Open VOCs | Open | HG VOC |
| VOC-10180 | HG Jarvis: Unable to access sites CRM from Account Manager | HG Open VOCs | Open | HG VOC |
| VOC-10174 | HG Jarvis: Use a Temporary Domain option not working for migrated accounts | HG Open VOCs | Open | HG VOC |
| VOC-10173 | HG Jarvis: Website limits are not reflecting accurately in AM for Shared Plans | HG Open VOCs | Open | HG VOC |
| VOC-10172 | HG Jarvis: Account Manager Hosting Tab - Unable to see the Addon services | HG Open VOCs | Open | HG VOC |
| VOC-10171 | HG Jarvis: Unsupported Characters in DNS records | HG Open VOCs | Open | HG VOC |
| VOC-10159 | HG Jarvis: Invalid password error when updating My Profile contact info | HG Open VOCs | Open | HG VOC |
| VOC-10175 | BH/HG Jarvis: Domains DNS routed to Parked IP Address | HG Open VOCs | Open | HG VOC |
| VOC-10199 | HG Jarvis: Unable to purchase Legacy Reseller, OWP, Cloud or Windows Hosting from hostgator.com | HG Open VOCs | Open | HG VOC |
| VOC-10209 | HG Jarvis: Review and Enable options on notification bars greyed out and unclickable | HG Open VOCs | Open | HG VOC |
| VOC-10197 | HG Jarvis: Option to create Invoice for Restoration Fee Request | HG Open VOCs | Open | HG VOC |
| VOC-10211 | HG Jarvis: Customers Receive Email Renewal Notices for Final Notice Prior to Deletion/Failed Payment | HG Open VOCs | Open | HG VOC |
| VOC-10212 | HG Jarvis: INCORRECT Email Renewal Notice for Final Notice Prior to Deletion being sent to customers | HG Open VOCs | Open | HG VOC |
| VOC-10214 | HG Jarvis: Customer re-subscribe to OTP email | HG Open VOCs | Open | HG VOC |
| VOC-10217 | HG Jarvis - Customer with existing website cannot access cPanel | HG Open VOCs | Open | HG VOC |
| VOC-10218 | HG Jarvis: Hosting Package Missing in Account Manager and CSR | HG Open VOCs | Open | HG VOC |
| VOC-10229 | HG Jarvis: CSR Tool - Option to create Invoice for Redemption Fee | HG Open VOCs | Open | HG VOC |
| VOC-10240 | HG Jarvis: Customer and Support are UNABLE to PURCHASE a DOMAIN and Hosting Account Manager | HG Open VOCs | Open | HG VOC |
| VOC-10239 | HG Jarvis: Unable to locate the nameservers for the Windows Hosting Packages | HG Open VOCs | Open | HG VOC |
| VOC-10233 | HG Jarvis: Website WP Edit setting under hosting will redirect to a different domain | HG Open VOCs | Open | HG VOC |
| VOC-10255 | HG Jarvis: CodeGuard (Backup tab) is missing for Hatchling and Business plans. | HG Open VOCs | Open | HG VOC |
| VOC-10249 | HG Jarvis - Unable to process 30 days money back refund in CSR Tool | HG Open VOCs | Open | HG VOC |
| VOC-10247 | BH/HG Jarvis: Customers receive an email as the validation process failed for the Single domain SSL | HG Open VOCs | Open | HG VOC |
| VOC-10246 | HG Jarvis: When updating nameservers in AM and Launchpad, NS will only save temporarily | HG Open VOCs | Open | HG VOC |
| VOC-10257 | HG Jarvis: Duplicate Entries of Multiple Single Domain SSL in CSR, Account Manager, Renewal Center | HG Open VOCs | Open | HG VOC |
| VOC-10259 | HG Jarvis: Unable edit website via Account manger in Website section | HG Open VOCs | Open | HG VOC |
| VOC-10272 | HG Jarvis: Domain Verification Pending (Resend Email) | HG Open VOCs | Open | HG VOC |
| VOC-10287 | HG Jarvis: Unable to purchase or renew the domain | HG Open VOCs | Open | HG VOC |
| VOC-10281 | BH/HG Jarvis: 2fa - Resend Activation email containing recovery key | HG Open VOCs | Open | HG VOC |
| VOC-10302 | HG Jarvis: Informational - recent invoices paid are not found in product history in CSRT/Jarvis | HG Open VOCs | Open | HG VOC |
| VOC-10306 | HG Jarvis: Checkout Error - Error while submitting order:SFProductHelper | HG Open VOCs | Open | HG VOC |
| VOC-10335 | HG Jarvis: Customer's Receiving Monthly Email Notifications About $0.00 Addons | HG Open VOCs | Open | HG VOC |
| VOC-10337 | HG Jarvis: Old invoices sent via CSRT/Jarvis to customers are of HTML format instead of PDF format | HG Open VOCs | Open | HG VOC |
| VOC-10338 | HG Jarvis: Websites under Account Manager are not visible | HG Open VOCs | Open | HG VOC |
| VOC-10347 | BH / HG Jarvis: Inability to purchase or manage CodeGuard on a non-Wordpress (Other CMS) Website | HG Open VOCs | Open | HG VOC |
| VOC-10357 | HG JARVIS: Refund System Initiated for ENOM domains | HG Open VOCs | Open | HG VOC |
| VOC-10359 | HG Jarvis: Hosting package is active in CSRT but there's an error after clicking the hosting package | HG Open VOCs | Open | HG VOC |
| VOC-10367 | HG Jarvis: Error when updating the primary email in Account Manager | HG Open VOCs | Open | HG VOC |
| VOC-10378 | HG Jarvis: ENOM DOMAIN NS in AM is not syncing with WHOIS, LEAF and DNS.NET | HG Open VOCs | Open | HG VOC |
| VOC-10377 | HG Jarvis: Unable to view services in Account Manager due to special characters in contact details | HG Open VOCs | Open | HG VOC |
| VOC-10390 | HG JARVIS: Error when initiating DOMAIN TRANSFER IN to HG - in account manager | HG Open VOCs | Open | HG VOC |
| VOC-10389 | HG Jarvis: Domain name servers are not propagating | HG Open VOCs | Open | HG VOC |
| VOC-10407 | HG Jarvis : Unable to purchase Google Workspace through Account Manager Marketplace | HG Open VOCs | Open | HG VOC |
| VOC-10409 | HG Jarvis: Bank Wire payments not applying to invoices in CSRT | HG Open VOCs | Open | HG VOC |
| VOC-10404 | BH / HG Jarvis | Website with Malware Missing from Account Manager | HG Open VOCs | Open | HG VOC |
| VOC-10406 | HG Jarvis : Pro Plan Renewal Price high than advertised | HG Open VOCs | Open | HG VOC |
| VOC-10439 | HG Jarvis:: Customers receiving Error while sending TAX details to salestax@hostgator.com | HG Open VOCs | Open | HG VOC |
| VOC-10441 | HG Jarvis: Customers with existing website cannot access cPanel | HG Open VOCs | Open | HG VOC |
| VOC-10449 | HG Jarvis: Error: There was a problem in adding the Cloudflare. Please try again - in AM> Hosting | HG Open VOCs | Open | HG VOC |
| VOC-10454 | HG Jarvis : Unable to add subdomains for exceeding the maximum allowed subdomains | HG Open VOCs | Open | HG VOC |
| VOC-10462 | HG Jarvis : There are now three Delete Options in Account Manager (which to use?) | HG Open VOCs | Open | HG VOC |
| VOC-10463 | Unable to register or purchase a domain for more than 1 year via front of site and in AM | HG Open VOCs | Open | HG VOC |
| VOC-10467 | HG JARVIS: Domain Privacy is enabled / is active in CSRT and AM but not in WHOIS.COM | HG Open VOCs | Open | HG VOC |
| VOC-10478 | HG Jarvis: EPP Key generated via AM and CSRT is incorrect | HG Open VOCs | Open | HG VOC |
| VOC-10469 | Jarvis: The service can't be renewed because the account that owns this service is suspended in AM | HG Open VOCs | Open | HG VOC |
| VOC-10474 | HG Jarvis: Unlock Domain toggle button in Account Manager is not fully functional | HG Open VOCs | Open | HG VOC |
| VOC-10476 | HG Jarvis: Phishing Email that we will discontinue ROUNDCUBE | HG Open VOCs | Open | HG VOC |
| VOC-10477 | Permlink code for old wordpress installations not working. 500 Internal server error | HG Open VOCs | Open | HG VOC |
| VOC-10480 | HG Jarvis: Chat box in cPanel won't minimize once clicked | HG Open VOCs | Open | HG VOC |
| VOC-10489 | HG JARVIS: Temporary.site flagged as Malware | HG Open VOCs | Open | HG VOC |
| VOC-10498 | VPS/Dedicated Servers Not Being Provisioned with Valid PTR (rDNS) | HG Open VOCs | Open | HG VOC |
| VOC-10496 | 2024 Gmail-Yahoo New Email Authentication Requirements | HG Open VOCs | Open | HG VOC |
| VOC-10510 | HG Jarvis: Cannot process payment due to problem linking the call from the Genesys Cloud | HG Open VOCs | Open | HG VOC |
| VOC-10521 | 2024 cPanel License Price Updates | HG Open VOCs | Open | HG VOC |
| VOC-10514 | HG Jarvis: Domain shows active in CSRT but shows available in WHOIS even before the expiration date | HG Open VOCs | Open | HG VOC |
| VOC-10519 | HG Jarvis: Can't add eCommerce addon to existing WordPress installations on Shared/WP hosting | HG Open VOCs | Open | HG VOC |
| VOC-10520 | HG Jarvis: customers contacting us about "Share your HostGator experience..." emails and renewal not | HG Open VOCs | Open | HG VOC |
| VOC-10513 | HG Jarvis - Customers "maximum domains" error when trying to add Parked/Alias Domains through cPanel | HG Open VOCs | Open | HG VOC |
| VOC-10541 | Older versions of PHP are not available in MultiPHP Editor in cPanel | HG Open VOCs | Open | HG VOC |
| VOC-10556 | HG: Timeout error while configuring an SSL crt in SiteLock | HG Open VOCs | Open | HG VOC |
| VOC-10558 | Error updating custom NS in AM - The Nameservers you provided do not appear to exist | HG Open VOCs | Open | HG VOC |
| VOC-10562 | BH/HG Jarvis: Quick Links for WHM in AM is still unavailable after cPanel license renewal | HG Open VOCs | Open | HG VOC |
| VOC-10578 | HG Jarvis: Error when replacing staging site "Domain in URL is already assigned. Please try again" | HG Open VOCs | Open | HG VOC |
| VOC-10582 | HG Jarvis: General Tracking on Customers UNABLE to log in to Account Manager | HG Open VOCs | Open | HG VOC |
| VOC-10593 | HG Jarvis: Shared Hosting introductory prices are incorrect for the 3months and 6months terms | HG Open VOCs | Open | HG VOC |
| VOC-10608 | BH/ HG Jarvis: Private NS being accepted in AM but then Failing with Error in CSRT | HG Open VOCs | Open | HG VOC |
| VOC-10611 | HG Jarvis: Incorrect hosting renewal prices sent via email to customers in the view AR in CSRT | HG Open VOCs | Open | HG VOC |
| VOC-10624 | Domains :: Customers receiving marketing email Alert! Your private info is exposed! - domain privacy | HG Open VOCs | Open | HG VOC |
| VOC-10638 | HG Jarvis: When adding a user in AM, shows successful but the new user is not showing on the list | HG Open VOCs | Open | HG VOC |
| VOC-10648 | HG Jarvis: Delay or wait time on when customers received the Migration Form | HG Open VOCs | Open | HG VOC |
| VOC-10645 | HG :: Are we able to migrate website content from other web hosts? | HG Open VOCs | Open | HG VOC |
| VOC-10655 | HG :: Removing privacy protection when registering a domain from the FOS requires removing from cart | HG Open VOCs | Open | HG VOC |
| VOC-10667 | Domain WHOIS Privacy not enabled after payment made | HG Open VOCs | Open | HG VOC |
| VOC-10673 | HG Jarvis :: Customers migrated from GBADmin reporting hosting packages canceled with no notice | HG Open VOCs | Open | HG VOC |
| VOC-10684 | BH/HG Jarvis: HG Scalable Shared Hosting Upgrades | HG Open VOCs | Open | HG VOC |
| VOC-10688 | HG Jarvis: Notification regarding website suspension due to malware should appear in AM | HG Open VOCs | Open | HG VOC |
| VOC-10689 | HG Jarvis: cPanel access log should be available in the AM | HG Open VOCs | Open | HG VOC |
| VOC-10693 | HG Jarvis:2FA option should be enabled by default for all the accounts | HG Open VOCs | Open | HG VOC |
| VOC-10691 | HG Jarvis: Option to select the cPanel username while signing up for the package | HG Open VOCs | Open | HG VOC |
| VOC-10697 | HG Jarvis: Payment should not be processed if there is a mismatch in credit card information | HG Open VOCs | Open | HG VOC |
| VOC-10700 | HG Jarvis:Malware case created by the ToS team should appear in the account manager | HG Open VOCs | Open | HG VOC |
| VOC-10692 | BH/HG Jarvis: Notification should be sent to the customer when the account is disabled for fraud | HG Open VOCs | Open | HG VOC |
| VOC-10695 | HG Jarvis: If SSL fails because of IPV6 format, a popup to disable IPV6 should appear. | HG Open VOCs | Open | HG VOC |
| VOC-10694 | HG Jarvis:If SSL fails because of DNSSEC, a popup to disable the DNSSEC should appear | HG Open VOCs | Open | HG VOC |
| VOC-8069 | HG Jarvis: An option to get server backup through Account Manager | HG Open VOCs | Open | HG VOC |
| VOC-10712 | BH/HG Jarvis: Hosting/Payment Section Blank After adding Payment Method with Special Characters | HG Open VOCs | Open | HG VOC |
| VOC-10755 | HG Jarvis: No option to reset the cPanel and WHM password through the Account Manager | HG Open VOCs | Open | HG VOC |
| VOC-10773 | HG :: Reseller PHP 8.2 Soft Upgrade | HG Open VOCs | Open | HG VOC |
| VOC-10768 | HG :: Repeat Contact-PHP Version being auto-updated to 8.x AFTER Support manually sets to 7.x | HG Open VOCs | Open | HG VOC |
| VOC-10795 | HG/BH: WordPress 6.7 Released 11-12-2024 - General Tracking | HG Open VOCs | Open | HG VOC |
| VOC-10790 | HG Jarvis: FYI: HostGator are no longer issuing WHMCS license | HG Open VOCs | Open | HG VOC |
| VOC-10795 | WordPress 6.8 Released 4-15-2025 - General Tracking | HG Open VOCs | Open | HG VOC |
| VOC-10806 | Request for Package swap method (Server / Jarvis) VPS/ Dedicated Servers | HG Open VOCs | Open | HG VOC |
| VOC-10812 | HG Jarvis: Option to have domain forwarding when the NS is pointing to the default name server | HG Open VOCs | Open | HG VOC |
| VOC-10853 | HG :: Account Manager - Permalink Issue (images) or temp url issue on sub pages after change domain | HG Open VOCs | Open | HG VOC |
| VOC-10839 | SIFT - Customer is unable to receive the code/email notification to the Primary email address. | HG Open VOCs | Open | HG VOC |
| VOC-10869 | HG Jarvis : The renewal reminder or payment failed notice shows an incorrect payment amount | HG Open VOCs | Open | HG VOC |
| VOC-10884 | AM | All Brands | Update formatting on the email mask for Sift challenges | HG Open VOCs | Open | HG VOC |
| VOC-10894 | HG JARVIS: General Tracking for customers who are requesting to change their PHP version | HG Open VOCs | Open | HG VOC |
| VOC-10901 | Pega E-Case - Customers Failing to Use Reopen Case Link | HG Open VOCs | Open | HG VOC |
| VOC-10904 | HG Jarvis: Correct Nameservers are showing in AM but in WHOIS.COM it is showing suspended-domain.com | HG Open VOCs | Open | HG VOC |
| VOC-10910 | Resellers requesting to manage sites php versions through Account Manager MFE | HG Open VOCs | Open | HG VOC |
| VOC-10909 | Cloudflare remove option greyed out in Account Manager | HG Open VOCs | Open | HG VOC |
| VOC-10931 | CentOS Being Deprecated - Customer's Asking for Alma or Cloud Linux OS | HG Open VOCs | Open | HG VOC |
| VOC-10936 | HG :: Getting [!] Error: Could not set when running phphandler to set php version in EIGShell/Putty | HG Open VOCs | Open | HG VOC |
| VOC-10938 | HG :: 500 Error due to incorrect server IP Address in A Records | HG Open VOCs | Open | HG VOC |
| VOC-10948 | HG JARVIS: Error when installing YOURLS CMS in Softaculous | HG Open VOCs | Open | HG VOC |
| VOC-10951 | VPS/ Dedi Hosting Packages Setup with Incorrect Hostname/ Nameservers | HG Open VOCs | Open | HG VOC |
| VOC-10972 | HG JARVIS: Domains migrated from GBAD to CSRT/AM has the same expiration date but not in WHOIS.COM | HG Open VOCs | Open | HG VOC |
| VOC-10973 | HG/BH: Customers are requesting MySQL 8.0 for their server | HG Open VOCs | Open | HG VOC |
| VOC-10980 | Error: Your Credit Card Update Was Declined By Your Payment Processor | HG Open VOCs | Open | HG VOC |
| VOC-10987 | Internal Domain Transfer Issues - Domain Transfer Unsuccessful Error Message | HG Open VOCs | Open | HG VOC |
| VOC-10990 | HG Jarvis: Transfer an existing WordPress Site Option not available for HG New/Migrated Customers | HG Open VOCs | Open | HG VOC |
| VOC-11038 | P4_HG BH_Cloudflare 1001 error_INC0817247 | HG Open VOCs | Open | HG VOC |
| VOC-11058 | HostGator’s New WP Migration Tool Launches May 21st | HG Open VOCs | Open | HG VOC |
| VOC-11082 | Scalable Shared :: Oversize Plan Customers unable to delete files when over disk quota | HG Open VOCs | Open | HG VOC |
| VOC-11104 | HG Jarvis: AM - Windows Dedicated: There was an error while fetching server status information | HG Open VOCs | Open | HG VOC |
| VOC-11108 | HG Jarvis: cPanel and shell provide different disc space information | HG Open VOCs | Open | HG VOC |
| VOC-11116 | HG Pega Users Unable to Access/Complete Guided Troubleshooting Task | HG Open VOCs | Open | HG VOC |
| VOC-11133 | HG Jarvis: "An application error occurred" when logging in to registry rocket to manage ENOM domains | HG Open VOCs | Open | HG VOC |
| VOC-11138 | BH/HG Updated Shared Hosting Package specs are correct in AM but not reflecting correctly in cPanel | HG Open VOCs | Open | HG VOC |
| VOC-11139 | HG | October 2024 CentOS 6 to CentOS7 updates for more shared servers | HG Open VOCs | Open | HG VOC |
| VOC-11147 | BH-HG | CentOS Deprecation by Cpanel Updating to Alma 9 Linux | HG Open VOCs | Open | HG VOC |
| VOC-11200 | HG/BH: Yoast Premium SEO URL doesn't change when WP domain changed in AM | HG Open VOCs | Open | HG VOC |
| VOC-11201 | HG Jarvis: Nameserver onboarding flow in Account Manager showing Bluehost nameservers | HG Open VOCs | Open | HG VOC |
| VOC-11208 | HG-BH Unable to Signup - Payment Error Due to Possible Fraud | HG Open VOCs | Open | HG VOC |
| VOC-11217 | HG Jarvis: Unable to add external domain in AM even if the same TLD extension already exist | HG Open VOCs | Open | HG VOC |
| VOC-11216 | HG Jarvis: 404 error in AM>Domains when managing domains that were recently transferred to HG | HG Open VOCs | Open | HG VOC |
| VOC-11232 | HG Jarvis: Recent charge or payments will take 15-30 minutes to reflect in AM>Order History | HG Open VOCs | Open | HG VOC |
| VOC-11237 | Add Google Workspace Plan as a column in the Users section | HG Open VOCs | Open | HG VOC |
| VOC-11246 | HG Jarvis: Critical Error caused by HG WP Plugin | HG Open VOCs | Open | HG VOC |
| VOC-11249 | BH/HG - AlmaLinux incompatible with MariaDB | HG Open VOCs | Open | HG VOC |
| VOC-11247 | HG Jarvis: SSL is active and installed but the SECURITY tab is missing in AM | HG Open VOCs | Open | HG VOC |
| VOC-11255 | HG Jarvis: BUG |Customers shouldn't be able to process multiple domain transfers for the same domain | HG Open VOCs | Open | HG VOC |
| VOC-11295 | HG/BH: Error | "Something went wrong, please contact support" when resetting AM password | HG Open VOCs | Open | HG VOC |
| VOC-11294 | HG: Quicklinks missing from CentOS 6 servers in AM | HG Open VOCs | Open | HG VOC |
| VOC-11371 | HG Jarvis:Error|something went wrong!"when updating the address on the card in account manager | HG Open VOCs | Open | HG VOC |
| VOC-11413 | Domains Jarvis - Unable to transfer domains between Newfold brands using same registrar | HG Open VOCs | Open | HG VOC |
| VOC-11407 | HG and BH suspend/unsuspend feature in CSRT | HG Open VOCs | Open | HG VOC |
| VOC-11428 | HG-BH VPS/Dedi - Alma 9 Permission Issues | HG Open VOCs | Open | HG VOC |
| VOC-11423 | Web/HG/BH Jarvis: Customers are unable to add domain privacy: This action cannot be performed | HG Open VOCs | Open | HG VOC |
| VOC-11494 | HG Scalable Shared: Legacy Hatchling customers asking to update to scalable Hatchling limits midterm | HG Open VOCs | Open | HG VOC |
| VOC-11513 | HG Titan Pro Email Service Issue Tracking | HG Open VOCs | Open | HG VOC |
| VOC-11558 | HG-BH Jarvis - Hosting Package Mismatch - CSRT Product List and HAL. | HG Open VOCs | Open | HG VOC |
| VOC-11566 | HG Titan Email: Domains hosted with HG will have Titan Mail Records automatically added | HG Open VOCs | Open | HG VOC |
| VOC-11572 | HG Reseller Package - Resold Accounts Changed to Root Ownership When Reseller Gets Removed | HG Open VOCs | Open | HG VOC |
| VOC-11579 | HG Titan Email: Password Reset Link Redirects to Titan Login Page | HG Open VOCs | Open | HG VOC |
| VOC-11588 | HG: Inactive Plesk Licenses Being Deleted | HG Open VOCs | Open | HG VOC |
| VOC-11592 | BH/HG Jarvis: AM | Re-initiate a failed domain transfer redirects to Incorrect Brand | HG Open VOCs | Open | HG VOC |
| VOC-11608 | HG/BH/Web Jarvis Brands: Domains being deleted after a successful transfer in | HG Open VOCs | Open | HG VOC |
| VOC-11618 | Track contacts related to Credit Card Issues for Customers Based in India | HG Open VOCs | Open | HG VOC |
| VOC-11673 | HG Jarvis: Unauthorized Hosting downgrades to Hatchling plan | HG Open VOCs | Open | HG VOC |
| VOC-11724 | HG: Phishing Email | HG Open VOCs | Open | HG VOC |
| VOC-11723 | BH/HG Scalable Shared Customer's Upgraded to Lower Limit Than Being Utilized | HG Open VOCs | Open | HG VOC |
| VOC-11761 | HG Jarvis: Request to update verbiage in AM >> Add user flow | HG Open VOCs | Open | HG VOC |
| VOC-11775 | CSRT/Jarvis: Canceling Hosting should automatically remove associated Addons | HG Open VOCs | Open | HG VOC |
| VOC-11794 | HG Jarvis: Unpaid reseller servers deleted from CSRT | HG Open VOCs | Open | HG VOC |
| VOC-11819 | HG JARVIS: Shared Hosting Renewal Price Increase | HG Open VOCs | Open | HG VOC |
| VOC-11828 | JARVIS: Error when initiating a refund in CSRT for VPS_NVMe hosting packages | HG Open VOCs | Open | HG VOC |
| VOC-11836 | Jarvis: Accounts in CSRT are being locked for inactivity | HG Open VOCs | Open | HG VOC |
| VOC-11871 | Jarvis: Domain is not eligible for Titan Pro Email Service | HG Open VOCs | Open | HG VOC |
| VOC-11915 | HG-BH Scalable Shared - Monthly Hosting Plan Customers NOT receiving size limit notifications | HG Open VOCs | Open | HG VOC |
| VOC-11949 | ***HG-BH - Update*** Content Restore Price Change | HG Open VOCs | Open | HG VOC |
| VOC-11958 | BH/HG Jarvis: Charged amount is reflected in transaction history but not in order history and CSR | HG Open VOCs | Open | HG VOC |
| VOC-11961 | HG Checkouts: New **SIFT** screening General Issues | HG Open VOCs | Open | HG VOC |
| VOC-12017 | HG-BH: Price mismatch for checkout in CAD currency | HG Open VOCs | Open | HG VOC |
| VOC-12016 | Known Issues: 10/9/2024 Google Workspace Launch | HG Open VOCs | Open | HG VOC |
| VOC-12044 | Jarvis: New Google Transfer Process | HG Open VOCs | Open | HG VOC |
| VOC-12046 | HG JARVIS: Server Information in Account Manager is set to hgns1 and hgns2.hostgator.com | HG Open VOCs | Open | HG VOC |
| VOC-12046 | HG JARVIS: Server Information in Account Manager is set to hgns1 and hgns2.hostgator.com | HG Open VOCs | Open | HG VOC |
| VOC-12078 | HG-BH Sitelock - Customer's Requesting Monthly Sitelock Billing | HG Open VOCs | Open | HG VOC |
| VOC-12086 | HG-BH - Upgrades to 150-200-250 gb plans available in AM for Pro Hosting Customers | HG Open VOCs | Open | HG VOC |
| VOC-12110 | HG/BH-Jarvis | Unsupported TLD Error while initiating Domain Transfer via Account Manager | HG Open VOCs | Open | HG VOC |
| VOC-12131 | HG Domains: HGNS1 and HGNS2 Not Authoritative For Domain on Hosting Package | HG Open VOCs | Open | HG VOC |
| VOC-12160 | The unsubscribe option is missing from marketing emails. | HG Open VOCs | Open | HG VOC |
| VOC-12174 | Onboarding challenges in Pega | HG Open VOCs | Open | HG VOC |
| VOC-12188 | JARVIS: WordPress AI Builder Theme Install Confirmation | HG Open VOCs | Open | HG VOC |
| VOC-12238 | HG-BH Email - Mailman users getting flagged by CloudMark for spam_ip_daily | HG Open VOCs | Open | HG VOC |
| VOC-12261 | HG-BH - Limited Dedicated Server Plans on FOS Checkout | HG Open VOCs | Open | HG VOC |
| VOC-12266 | HG/BH Jarvis: Refund details are not shown in CSRT for failed refunds. | HG Open VOCs | Open | HG VOC |
| VOC-12272 | BH/HG Extra CPanel License Charge during VPS/Dedi Upgrade | HG Open VOCs | Open | HG VOC |
| VOC-12333 | HG/BH - SSL/TLS page showing errors in the cPanel | HG Open VOCs | Open | HG VOC |
| VOC-12351 | HG-BH: TOS/MySQL - Customer's Being Suspended Due to Oversize Database | HG Open VOCs | Open | HG VOC |
| VOC-12363 | cPanel: FTP Account creation is missing /public_html directory path | HG Open VOCs | Open | HG VOC |
| VOC-12368 | IonCube Loader is not pre-installed in the Alma Linux 9 servers. | HG Open VOCs | Open | HG VOC |
| VOC-12370 | JARVIS: Update on Elementor Plugin causing critical and fatal errors on customers website. | HG Open VOCs | Open | HG VOC |
| VOC-12376 | BH/HG: Pre-authenticated chat reflects the status as "Authentication status: No" in Pega. | HG Open VOCs | Open | HG VOC |
| VOC-12392 | HG-BH - WP Solutions Commerce Plugin: Error: "We're sorry, there are no available websites." | HG Open VOCs | Open | HG VOC |
| VOC-12410 | Jarvis: AM - rename the "Email & Office" tab to Professional Email or Pro Email | HG Open VOCs | Open | HG VOC |
| VOC-12435 | Display transfer requirement in the section where customers request for an auth code | HG Open VOCs | Open | HG VOC |
| VOC-12439 | Jarvis: WP Site editor error "The theme you are currently using is not compatible" | HG Open VOCs | Open | HG VOC |
| VOC-12443 | Jarvis : Customers receiving renewal notices for the domains that are already transferred out | HG Open VOCs | Open | HG VOC |
| VOC-12459 | Jarvis: Redesign the ADNS Bulk Edit page | HG Open VOCs | Open | HG VOC |
| VOC-12463 | Options following "Action required" and "Ready to setup" in AM are inactive | HG Open VOCs | Open | HG VOC |
| VOC-12472 | "30-day-refund" option in CSRT processes a full refund without deducting domain registration fees. | HG Open VOCs | Open | HG VOC |
| VOC-12515 | BH/HG Jarvis: Change PHP version in MFE only available for some sites | HG Open VOCs | Open | HG VOC |
| VOC-12521 | HG | Reseller Customers on Cent6 being upgraded to Cent7 reseller servers | HG Open VOCs | Open | HG VOC |
| VOC-12532 | Tracking: Customers Flagged as "Fraud" During Onboarding | HG Open VOCs | Open | HG VOC |
| VOC-12535 | BH/HG Jarvis: New Destiny panel Features | HG Open VOCs | Open | HG VOC |
| VOC-12591 | HG-BH | cPanel Email link removed from Side Navigation Menu (INFO-278) | HG Open VOCs | Open | HG VOC |
| VOC-12611 | Jarvis: Sitelock for VPS/Dedi - Provision and Configure issues | HG Open VOCs | Open | HG VOC |
| VOC-12618 | Option to reset the cPanel password in Account Manager without using the old password. | HG Open VOCs | Open | HG VOC |
| VOC-12635 | Jarvis | Checkout flow with Tax Exempt ID is still charging taxes | HG Open VOCs | Open | HG VOC |
| VOC-12642 | BH/HG Jarvis:The domain without "www" is not listed in the SSL/TLS page during free SSL installation | HG Open VOCs | Open | HG VOC |
| VOC-12655 | BH/HG Jarvis: SPF record showing incorrect IP address under "Email Deliverability" | HG Open VOCs | Open | HG VOC |
| VOC-12657 | HG-BH: New Validation Rules For Domain Connections [EPMO-3011] | HG Open VOCs | Open | HG VOC |
| VOC-12662 | .Name Email Forwarding | HG Open VOCs | Open | HG VOC |
| VOC-12683 | Repeat Contacts Due To Long Ticket Holds (Tech Hold Up To 14 Days) | HG Open VOCs | Open | HG VOC |
| VOC-12684 | BH/HG Jarvis: The Web Forwarding feature is currently greyed out and not yet available for use | HG Open VOCs | Open | HG VOC |
| VOC-12685 | Cloudflare Failing to Enable by Default With New Hosting Signup | HG Open VOCs | Open | HG VOC |
| VOC-12686 | 403 Forbidden Error Due to Multiple A records | HG Open VOCs | Open | HG VOC |
| VOC-12721 | SIFT 2FA Updates: Fraudulent Account Take Over on Jarvis Accounts | HG Open VOCs | Open | HG VOC |
| VOC-12745 | HG - Windows Dedicated Server Customers Don't Receive Welcome Email | HG Open VOCs | Open | HG VOC |
| VOC-12748 | Jarvis: Feature request to add the renewal date and expiry date separately in the Renewal Center. | HG Open VOCs | Open | HG VOC |
| VOC-12768 | BH/HG Jarvis: CodeGuard Should Automatically Detect Database Name/Config Changes | HG Open VOCs | Open | HG VOC |
| VOC-10574 | Auth/EPP Code Request Issue | HG Open VOCs | Open | HG VOC |
| VOC-12800 | Jarvis: Hosting packages in CSRT are not displaying the main domain on the product page | HG Open VOCs | Open | HG VOC |
| VOC-12804 | HG-BH-WEB - SSL Orders Failed-Reissued - INC1055439 | HG Open VOCs | Open | HG VOC |
| VOC-12796 | Domain Suspension History | HG Open VOCs | Open | HG VOC |
| VOC-12825 | HG: PHP 8.2 Upgrade Plan for Windows Hosting | HG Open VOCs | Open | HG VOC |
| VOC-12827 | Jarvis: New Destiny Features - Directory Privacy | HG Open VOCs | Open | HG VOC |
| VOC-10177 | P3_BH_HAL Tenant issue_INC1059598 | HG Open VOCs | Open | HG VOC |
| VOC-12844 | Domain Privacy Option for ccTLD's during domain registration | HG Open VOCs | Open | HG VOC |
| VOC-12863 | Customers needing to set MX records for cPanel Email | HG Open VOCs | Open | HG VOC |
| VOC-12856 | Nametag Technical Issues | HG Open VOCs | Open | HG VOC |
| VOC-12898 | Jarvis: Refund claims not showing reason for refund failures | HG Open VOCs | Open | HG VOC |
| VOC-12902 | HG-BH: Customers Confused About Free Domain Registration if Upgrading Shared Plan | HG Open VOCs | Open | HG VOC |
| VOC-12917 | Jarvis: Google workspace - Alternate email may not be on account domain | HG Open VOCs | Open | HG VOC |
| VOC-12931 | BH|HG : Be Aware of Fake Capture Attacks! | HG Open VOCs | Open | HG VOC |
| VOC-12935 | Check Received from Hostgator | HG Open VOCs | Open | HG VOC |
| VOC-12946 | Jarvis: Customers receiving incorrect email notifications when adding a recovery email | HG Open VOCs | Open | HG VOC |
| VOC-12951 | No option to decrease GWS seat before term end | HG Open VOCs | Open | HG VOC |
| VOC-12982 | VUX and Shared WordPress sites are down - INC1072337 | HG Open VOCs | Open | HG VOC |
| VOC-13032 | BH/HG Jarvis: Account Manager's Preferred Language | HG Open VOCs | Open | HG VOC |
| VOC-13035 | HG Jarvis: Failed SSL due to Legacy/ Clustered Name Servers mismatch | HG Open VOCs | Open | HG VOC |
| VOC-13071 | HG Jarvis: Domain Contact Info Update Issues due to HostGator’s API Integration with eNom | HG Open VOCs | Open | HG VOC |
| VOC-13090 | BH/HG/Domain.com - Jarvis | Payment History Request in CSR | HG Open VOCs | Open | HG VOC |
| VOC-13095 | Pega: Upcoming launch of New Badges, Alerts and Recommended Actions for Support | HG Open VOCs | Open | HG VOC |
| VOC-13096 | BH/HG: Incorrect Error Message Displayed for Unsupported Domain Extensions | HG Open VOCs | Open | HG VOC |
| VOC-13099 | BH - HG: Intermittent Curl and Hostname Lookup Failures on Legacy VPS/Dedi | HG Open VOCs | Open | HG VOC |
| VOC-13108 | BH/HG Jarvis: Recommend CodeGuard Storage Plan Based on Customer’s Disk Usage | HG Open VOCs | Open | HG VOC |
| VOC-13114 | BH/HG Jarvis: Add Confirmation Prompt Before Deleting Addons in HAL | HG Open VOCs | Open | HG VOC |
| VOC-13119 | Google WorkSpace Deleted In Vendor But Not CSRT | HG Open VOCs | Open | HG VOC |
| VOC-13119 | Google WorkSpace Deleted In Vendor But Not CSRT | HG Open VOCs | Open | HG VOC |
| VOC-13136 | BH/HG Jarvis: Customers attempt to use their AM password to access WordPress, SSH, FTP, or cPanel | HG Open VOCs | Open | HG VOC |
| VOC-13162 | Unable to create the Professional email - Titan | HG Open VOCs | Open | HG VOC |
| VOC-13169 | Titan Email - Cannot connect to Email client - Allow Third Party Apps | HG Open VOCs | Open | HG VOC |
| VOC-13175 | ONBD task issue for cases with the status "Not started." | HG Open VOCs | Open | HG VOC |
| VOC-13196 | Alert: Bad Actor - Maher Mayhoub- mmg.webhost@gmail.com. Possibly Faris | HG Open VOCs | Open | HG VOC |
| VOC-13202 | Hostgator OCI | shared/ VPS/ Dedi (Linux and Windows) on Oracle Cloud | HG Open VOCs | Open | HG VOC |
| VOC-13210 | BH/HG Jarvis: The SSO link generated by HAL for CodeGuard dashboard access does not expire | HG Open VOCs | Open | HG VOC |
| VOC-13211 | BH/HG Jarvis: Update the EIGShell 'UI' command to display the exact suspension reason | HG Open VOCs | Open | HG VOC |
| VOC-13229 | Jarvis - Misspelled Email On File For Newly Created Accounts (Agent Error) | HG Open VOCs | Open | HG VOC |
| VOC-13245 | Jarvis: Failure to set accurate migration expectations during the hosting sales process | HG Open VOCs | Open | HG VOC |
| VOC-13244 | Co.uk Inbound Transfer Not Completing | HG Open VOCs | Open | HG VOC |
| VOC-13254 | BH/HG Jarvis: CSRTools is not accepting the CSRs and Email address for SSL validation | HG Open VOCs | Open | HG VOC |
| VOC-13272 | CSRT incorrectly shows customers as making ADNS changes that were actually done by agents. | HG Open VOCs | Open | HG VOC |
| VOC-13309 | Deleted Google WorkSpace Services (Please Read VOC) | HG Open VOCs | Open | HG VOC |
| VOC-13339 | BH/HG Jarvis: Allow customers to customize their AM Date Format | HG Open VOCs | Open | HG VOC |
| VOC-13331 | Jarvis: Unable to check the DNS history in CSRT for Externally registered domains | HG Open VOCs | Open | HG VOC |
| VOC-13345 | HG - Changes to Domain Management Experience - EPMO-2004 | HG Open VOCs | Open | HG VOC |
| VOC-13346 | BH/HG Jarvis: Email address on file using domain-based email | HG Open VOCs | Open | HG VOC |
| VOC-13377 | BH/HG Jarvis: Track to this VOC "ONLY" if DNS propagation has not completed after 12 hours | HG Open VOCs | Open | HG VOC |
| VOC-13379 | BH/HG Jarvis: Create a WP site cloning tool within Account Manager | HG Open VOCs | Open | HG VOC |
| VOC-13427 | Surveys Not Reflected | HG Open VOCs | Open | HG VOC |
| VOC-13430 | Genesys Chat Not Loading | HG Open VOCs | Open | HG VOC |
| VOC-13435 | Jarvis: Update checkout message to "30-day money-back guarantee for Hosting plans only." | HG Open VOCs | Open | HG VOC |
| VOC-13440 | P5_BH_EE_Temp URL blocked_INC1120007 | HG Open VOCs | Open | HG VOC |
| VOC-13436 | Jarvis: Email account exists, but the dashboard displays 0 of 1 user assigned for Titan email. | HG Open VOCs | Open | HG VOC |
| VOC-13441 | Jarvis: Google Workspace seat decrease requests are scheduled in the past date | HG Open VOCs | Open | HG VOC |
| VOC-13454 | BH/HG Jarvis: Refund Tracker for customers & live support | HG Open VOCs | Open | HG VOC |
| VOC-13457 | BH/HG Jarvis: Customers Requesting PHP 8.4 | HG Open VOCs | Open | HG VOC |
| VOC-13465 | HG: Windows Shared Hosting accounts are not being suspended when a customer stops paying or cancels | HG Open VOCs | Open | HG VOC |
| VOC-13471 | The "HTML Edit" option was removed in cPanel version 110 | HG Open VOCs | Open | HG VOC |
| VOC-13484 | BH/HG: AM| Combine Order History and Renewal Center into a centralized panel | HG Open VOCs | Open | HG VOC |
| VOC-13486 | BH/HG: AM | Create a pre-billing invoice in Order History | HG Open VOCs | Open | HG VOC |
| VOC-13487 | BH/HG: AM | Update invoice design to include branding elements such as logo and colors | HG Open VOCs | Open | HG VOC |
| VOC-13488 | BH/HG: AM | Ability to set up a promise to pay (payment extension) | HG Open VOCs | Open | HG VOC |
| VOC-13505 | Request to add storage to HostGator Baby and Bluehost Basic hosting packages without upgrading. | HG Open VOCs | Open | HG VOC |
| VOC-13516 | P3_BH HG_WordPress plugin download_INC1126873 | HG Open VOCs | Open | HG VOC |
| VOC-13533 | Jarvis: P4_BH_DNS issue_INC1127292 | HG Open VOCs | Open | HG VOC |
| VOC-13536 | BH-HG | Wordpress Users Confused by Staging-Production Sites List | HG Open VOCs | Open | HG VOC |
| VOC-13545 | P3_HG_Temporary domain issue_INC1127812 | HG Open VOCs | Open | HG VOC |
| VOC-13538 | BH-HG | Customers Unable to Locate or Start Live Chat From Account Manager Portal | HG Open VOCs | Open | HG VOC |
| VOC-13561 | Enable Caching control option for non-WordPress websites in Account Manager. | HG Open VOCs | Open | HG VOC |
| VOC-13585 | BH/HG: Email quota shows 100MB for the basic hosting plan. | HG Open VOCs | Open | HG VOC |
| VOC-13591 | BH-HG-NS | Customers Unable to Use Chat Support | HG Open VOCs | Open | HG VOC |
| VOC-13607 | Jarvis BH/HG: Error adding external domains | HG Open VOCs | Open | HG VOC |
| VOC-13612 | HG - Inability to add Windows shared nameservers in Portal | HG Open VOCs | Open | HG VOC |
| VOC-13622 | BH/HG Jarvis: SAVE button to set the 2nd card as a primary payment method in AM is greyed out | HG Open VOCs | Open | HG VOC |
| VOC-13624 | BH/HG Jarvis: Google Workspace is set to Inactive status when a domain expires or is transferred | HG Open VOCs | Open | HG VOC |
| VOC-13647 | BH/HG Jarvis: Email Troubleshooting Tool | HG Open VOCs | Open | HG VOC |
| VOC-13701 | HG - Multiple Payment Methods Attempted for Automatic Renewals | HG Open VOCs | Open | HG VOC |
| VOC-13709 | BH/HG: WP CLI not working on shared hosting when the default PHP version is set to PHP 7.4 | HG Open VOCs | Open | HG VOC |
| VOC-13710 | HG Jarvis: Customer Portal Login Error After Session Timeout | HG Open VOCs | Open | HG VOC |
| VOC-13740 | BH/HG Jarvis: Error when clicking the RUN TEST button in the PERFORMANCE or SPEED Tab in AM | HG Open VOCs | Open | HG VOC |
| VOC-13753 | BH/HG Jarvis: Updates to Temp Domains NS - INFO-513 | HG Open VOCs | Open | HG VOC |
| VOC-13766 | HG Jarvis: 'Revert to Default' option is missing under Nameservers in AM | HG Open VOCs | Open | HG VOC |
| VOC-13785 | BH/HG Jarvis – Domain Assignments Failing Due to HAL Error: “Failed to Add Alias” | HG Open VOCs | Open | HG VOC |
| VOC-13784 | BH/HG Jarvis: VPS/Dedi - Sitelock WAF opening excessive TCP connections to Apache | HG Open VOCs | Open | HG VOC |
| VOC-13786 | Feature Request - Service Extension Request | HG Open VOCs | Open | HG VOC |
| VOC-13787 | BH/HG Jarvis: New blacklisting agency has flagged several of our shared IPs | HG Open VOCs | Open | HG VOC |
| VOC-13805 | Jarvis: DNS is not getting deleted for expired domains. | HG Open VOCs | Open | HG VOC |
| VOC-13819 | HG Jarvis: Migrating Servers related to change CHG0115590 | HG Open VOCs | Open | HG VOC |
| VOC-13831 | WHOIS Privacy is Enabled, however customer's information is visible in WHOIS | HG Open VOCs | Open | HG VOC |
| VOC-13840 | New process for when agents are creating a new account for customers in CSRT/PLTools/SPT | HG Open VOCs | Open | HG VOC |
| VOC-13841 | ICANN Registration Data Policy Change – Summary | HG Open VOCs | Open | HG VOC |
| VOC-13876 | .SG Validation Process | HG Open VOCs | Open | HG VOC |
| VOC-13891 | Catchall Request on Shared Server | HG Open VOCs | Open | HG VOC |
| VOC-13945 | BH-HG | CSRT | Fix DNS zone alignment and formatting issues in CSRT | HG Open VOCs | Open | HG VOC |
| VOC-13946 | BH-HG - cPanel 'Mailman' feature Disabled | HG Open VOCs | Open | HG VOC |
| VOC-13948 | BH-HG | PEGA | Resolve duplicate Case IDs in PEGA Interactions Tab | HG Open VOCs | Open | HG VOC |
| VOC-13949 | BH-HG | PEGA | Fix blank customer email replies in e-cases | HG Open VOCs | Open | HG VOC |
| VOC-13958 | JARVIS: In CSRT, QUICK LINKS may open the wrong user’s page after navigating back in the browser | HG Open VOCs | Open | HG VOC |
| VOC-13954 | BH-HG | CSRT | Implement longer login sessions to avoid timeout re-logins | HG Open VOCs | Open | HG VOC |
| VOC-13953 | BH-HG | CSRT | Fix unnecessary separate authentication from PEGA | HG Open VOCs | Open | HG VOC |
| VOC-13956 | BH-HG | CSRT | Correct user and account information loading errors | HG Open VOCs | Open | HG VOC |
| VOC-13962 | BH-HG | CSR | Add Product Instance ID display on CSR View All Products page | HG Open VOCs | Open | HG VOC |
| VOC-13965 | BH-HG | PEGA | Enable search of Product Instance ID for cases | HG Open VOCs | Open | HG VOC |
| VOC-13963 | BH-HG | CSRT | Link addons with connected products in CSR | HG Open VOCs | Open | HG VOC |
| VOC-13959 | BH-HG | CSRT-PEGA | Display IP address for hosting package products | HG Open VOCs | Open | HG VOC |
| VOC-13955 | BH-HG | CSRT | Add missing search field when navigating CSR from PEGA | HG Open VOCs | Open | HG VOC |
| VOC-13974 | BH-HG | PEGA | Implement collapsible and numbered email threads in email replies | HG Open VOCs | Open | HG VOC |
| VOC-13975 | BH-HG | PEGA | Implement consistent formatting options for Send and Reply email functions | HG Open VOCs | Open | HG VOC |
| VOC-13976 | BH-HG | PEGA | Link Interactions search by Product, not Customer ID, for multi-account users | HG Open VOCs | Open | HG VOC |
| VOC-13978 | BH-HG | PEGA | Warning for duplicate e-case creation when an open case exists for the product | HG Open VOCs | Open | HG VOC |
| VOC-13979 | BH-HG | PEGA | Action Menu changes after sending email, requiring case reload to continue actions | HG Open VOCs | Open | HG VOC |
| VOC-13980 | BH-HG | PEGA | Error causing loss of changes on long-open cases, forcing use of external tool | HG Open VOCs | Open | HG VOC |
| VOC-13981 | BH-HG | PEGA | Escalation details missing/incomplete | HG Open VOCs | Open | HG VOC |
| VOC-13982 | BH-HG | PEGA | Escalation details collapsed by default when case set "In Progress" | HG Open VOCs | Open | HG VOC |
| VOC-13983 | BH-HG | PEGA | Escalation details vanish when using “Send Email” from action menu | HG Open VOCs | Open | HG VOC |
| VOC-13984 | BH-HG | PEGA | Search: Auto-Populate Subject & Add AI-Generated Topic Fields | HG Open VOCs | Open | HG VOC |
| VOC-13972 | BH-HG | PEGA | Add "open transcript" button option in e-case | HG Open VOCs | Open | HG VOC |
| VOC-13973 | BH-HG | PEGA | Auto-add CC addresses when replying to OEML emails | HG Open VOCs | Open | HG VOC |
| VOC-13991 | Auth/EPP Code Not Received for Domains Registered with ENOM | HG Open VOCs | Open | HG VOC |
| VOC-14006 | Jarvis: Customers requesting refund on a different payment method | HG Open VOCs | Open | HG VOC |
| VOC-14020 | BH-HG | CSR | Lack of Visibility into Account Status Changes (Suspension, Deactivation, Deletion) | HG Open VOCs | Open | HG VOC |
| VOC-14021 | BH-HG | CSR | “Order History” in CSRT Does Not Display Legacy Order History for Migrated Accounts | HG Open VOCs | Open | HG VOC |
| VOC-14022 | BH-HG | CSR-PEGA | Dark Mode Theme to Improve User Comfort is Missing in CSR and Pega | HG Open VOCs | Open | HG VOC |
| VOC-14023 | BH-HG | CSR | Feature Request: Move “Person Org ID” to Top of CSR “Search By” Drop-Down | HG Open VOCs | Open | HG VOC |
| VOC-14024 | BH-HG | CSR | Rename “Person Org ID” to “Customer ID” in CSR Search | HG Open VOCs | Open | HG VOC |
| VOC-14025 | BH-HG | CSR-PEGA | Missing Search by "Invoice ID” in CSR and Pega | HG Open VOCs | Open | HG VOC |
| VOC-14027 | BH-HG | Pega | Add Search by Hosting Pointer to Improve Domain Account Lookup | HG Open VOCs | Open | HG VOC |
| VOC-14028 | BH-HG | Pega | Convert Wrap Category Drop-downs to Sortable Input Fields to Improve Searchability | HG Open VOCs | Open | HG VOC |
| VOC-14029 | BH-HG | CSR | Add “Detach Compensation Coupon” Button to Enable Reversal of Incorrect Discounts | HG Open VOCs | Open | HG VOC |
| VOC-14030 | BH-HG | CSRT | Attached Compensation Coupon Only Valid for Current Billing Term | HG Open VOCs | Open | HG VOC |
| VOC-14032 | BH-HG | CSR | Add Cancel, Reinitiate, and Push Transfer Options on Domain Details Page | HG Open VOCs | Open | HG VOC |
| VOC-14033 | BH-HG | CSR | Payments Transaction Logging Delayed in CSRT | HG Open VOCs | Open | HG VOC |
| VOC-14031 | BH-HG | Pega| Unable to Delete Screenshots and Attachments in Pulse Notes | HG Open VOCs | Open | HG VOC |
| VOC-14036 | BH-HG | CSRT | Back Arrow Does Not Consistently Return to Previous Page | HG Open VOCs | Open | HG VOC |
| VOC-14037 | BH-HG | Pega | Display Attached VOCs at Top of Case for Better Visibility | HG Open VOCs | Open | HG VOC |
| VOC-14038 | BH-HG | Pega | Improve VOC Search Beyond Keyword Matching | HG Open VOCs | Open | HG VOC |
| VOC-14039 | BH-HG | CSR | Temporary URL Display as Third Level Domain Causing Customer Confusion | HG Open VOCs | Open | HG VOC |
| VOC-14040 | BH-HG | Pega | Display Associated SRT Chats at Top of Case for Better Visibility | HG Open VOCs | Open | HG VOC |
| VOC-14076 | BH/HG Jarvis: Track customer contacts related to 5xx error | HG Open VOCs | Open | HG VOC |
| VOC-14079 | .EU Domain Validation Issue - Issue with proxy email address | HG Open VOCs | Open | HG VOC |
| VOC-14094 | BH/HG Jarvis: Cloudflare CDN not provisioning stuck "In Progress" status | HG Open VOCs | Open | HG VOC |
| VOC-14117 | HG Jarvis: cPanel accounts named "admin" causing Email & cPanel service disruption | HG Open VOCs | Open | HG VOC |
| VOC-14118 | BH/HG Jarvis: Deleting a website shows 'Delete failed' error in Account Manager | HG Open VOCs | Open | HG VOC |
| VOC-14141 | Chargeback Payment Replacement Reactivation Time | HG Open VOCs | Open | HG VOC |
| VOC-14149 | BH-HG | Account Throttle Restrictions Due to Malware | HG Open VOCs | Open | HG VOC |
| VOC-14148 | BH/HG: Unable to access Constant Contact dashboard | HG Open VOCs | Open | HG VOC |
| VOC-14176 | sending from OX cloud emails to Hotmail or Outlook/Microsoft are not being sent | HG Open VOCs | Open | HG VOC |
| VOC-14164 | BHHG JARVIS: Issues setting up CodeGuard Databases | HG Open VOCs | Open | HG VOC |
| VOC-14185 | BH/HG Jarvis: Customers unable to delete files in File Manager | HG Open VOCs | Open | HG VOC |
| VOC-14184 | SOC INC: Removal of cPanel Admin Access API tokens from approximately 5–6k accounts | HG Open VOCs | Open | HG VOC |
| VOC-14183 | BH-HG | Voice AI Agent Launch | HG Open VOCs | Open | HG VOC |
| VOC-14192 | Domain Pending Verification email not received | HG Open VOCs | Open | HG VOC |
| VOC-14223 | BH/HG Jarvis: Track Chat-only customers who upgrade their plans to qualify for voice support | HG Open VOCs | Open | HG VOC |
| VOC-14224 | BH/HG Jarvis: Track Chat-only customers who did not upgrade and will proceed with chat support | HG Open VOCs | Open | HG VOC |
| VOC-14222 | BH/HH Jarvis: Yoast SEO Plugins missing Premium features | HG Open VOCs | Open | HG VOC |
| VOC-14228 | BH|HG: Inode details are missing for the hosting plan under the Hosting tab in Account Manager. | HG Open VOCs | Open | HG VOC |
| VOC-14250 | HG-BH | Cloudmark's IPs flagged as spam by spamcop | HG Open VOCs | Open | HG VOC |
| VOC-14283 | Domain search not working - INC1234571 | HG Open VOCs | Open | HG VOC |
| VOC-14286 | BH/HG Jarvis: Auto Renewal Occurring on non-auto renewal Monthly packages | HG Open VOCs | Open | HG VOC |
| VOC-14298 | BH-HG | Pega Badge Display Inconsistencies Tracker | HG Open VOCs | Open | HG VOC |
| VOC-14299 | Sitelock - Your Website Scan Found Potential Issues False Positives Tracker | HG Open VOCs | Open | HG VOC |
| VOC-14302 | BH/HG Jarvis: Sitelock - Unable to Configure Server Access - Maximum Connection Retries | HG Open VOCs | Open | HG VOC |
| VOC-14309 | Domain Renewal Postal Scam - Domain Name Services | HG Open VOCs | Open | HG VOC |
| VOC-14323 | Bluehost Jarvis: FOS (Bluehost.com/support) AI ChatBot Tracker | HG Open VOCs | Open | HG VOC |
| VOC-14322 | BH|HG: Email bounce-back errors AUP#CDRBL and AUP#MXRT. | HG Open VOCs | Open | HG VOC |
| VOC-14381 | BH HG_| Plugin failing to install_NC1252087_P3 | HG Open VOCs | Open | HG VOC |
| VOC-14291 | Domain Redemption Errors - Redeem Tool | HG Open VOCs | Open | HG VOC |
| VOC-14382 | BH/HG Jarvis: Proposed renaming of Global Email Filters, Email Account Rules, and Spam Filters | HG Open VOCs | Open | HG VOC |
| VOC-14401 | Jarvis: DNS records updated in cPanel for external domains do not reflect in AM and propagate. | HG Open VOCs | Open | HG VOC |
| VOC-14448 | BH/HG Jarvis: My Tickets Portal | HG Open VOCs | Open | HG VOC |
| VOC-14443 | Cloudflare Network Issue | All brands affected | Account Manager navigation | HG Open VOCs | Open | HG VOC |
| VOC-14439 | BH/HG Jarvis: GWS | Support Domain Assignment & Unassignment | HG Open VOCs | Open | HG VOC |
| VOC-14459 | P3_BH HG_Renewal center issue_INC1268547 | HG Open VOCs | Open | HG VOC |
| VOC-14465 | HG Windows: Automatically issued SSLs require manual CSR/RSA generation and installation | HG Open VOCs | Open | HG VOC |
| VOC-14464 | BH-HG | Email Blocks on Cyrillic Subjects Due to Cloudmark Spam Filters | HG Open VOCs | Open | HG VOC |
| VOC-14462 | BH|HG Email bounce-back errors AUP#BL | HG Open VOCs | Open | HG VOC |
| VOC-14472 | BHG Jarvis | Ability to locate the specific dedicated IP address through AM's renewal center | HG Open VOCs | Open | HG VOC |
| VOC-14478 | P2_HG_BH_VPS down_INC1273113. | HG Open VOCs | Open | HG VOC |
| VOC-14488 | HG: Reseller customers are unable to connect to WHMCS admin on OCI servers after recent migration. | HG Open VOCs | Open | HG VOC |
| VOC-14503 | email suspended due to large volumes of emails sent to gmail | HG Open VOCs | Open | HG VOC |
| VOC-14513 | BH/HG Jarvis: AutoSSL failures on accounts with a high number of domains/subdomains | HG Open VOCs | Open | HG VOC |
| VOC-14519 | Visibility of Sender's Email Address in View AR to Confirm the Email Source | HG Open VOCs | Open | HG VOC |
| VOC-14522 | BH-HG | Boot Failures Due to BIOS Disk Access Limitations on Large Server Disks | HG Open VOCs | Open | HG VOC |
| VOC-14564 | Domain Protect Not Removing ClientransferProhibit | HG Open VOCs | Open | HG VOC |
| VOC-14622 | BH|HG: cPanel Mailbox should not be deleted while deleting the WordPress site. | HG Open VOCs | Open | HG VOC |
| VOC-14621 | BH|HG: Deleting the site permanently deletes the cPanel email account created. | HG Open VOCs | Open | HG VOC |
| VOC-14633 | P3_BHG_Issue with the Disk Usage_INC1314451 | HG Open VOCs | Open | HG VOC |
| VOC-14656 | BHG: 500 Internal Server Error, when manually uploading the SSL certificate through SiteLock. | HG Open VOCs | Open | HG VOC |
| VOC-14659 | Jumio is not translating foreign ID's into English characters. | HG Open VOCs | Open | HG VOC |
| VOC-14658 | BH-HG | Pega Case Pulse Note is Blank | HG Open VOCs | Open | HG VOC |
| VOC-14684 | Jarvis: Billing section is displaying currency incorrectly for UK customers in account manager | HG Open VOCs | Open | HG VOC |
| VOC-6878 | Unable to create/access staging site within the WordPress admin | HG Open VOCs | Open | HG VOC |
| VOC-14706 | P3_HG BH_Unable to transfer domainINC1332867 | HG Open VOCs | Open | HG VOC |
| VOC-14702 | Feature request: Change CSRT expiration date format to month-day-year. | HG Open VOCs | Open | HG VOC |
| VOC-14711 | Jarvis: The Option to Rollback is missing in CSRT when refunding | HG Open VOCs | Open | HG VOC |
| VOC-14716 | P3_HG_hgws server connection_INC1335868 | HG Open VOCs | Open | HG VOC |
| VOC-14721 | BH/HG Jarvis: Node.js applications are not available in cPanel | HG Open VOCs | Open | HG VOC |
| VOC-11890 | P3_HG_gator4037.hostgator.com_INC0935120 | HG Closed VOCs | Closed | HG VOC |
| VOC-11889 | P3_HG_r0005.hostgator reseller_INC0935144 | HG Closed VOCs | Closed | HG VOC |
| VOC-11820 | HG | Shared Hosting Monthly Price Increase | HG Closed VOCs | Closed | HG VOC |
| VOC-11696 | HG Jarvis: Unable to reset the password through AM as the captcha is not clickable | HG Closed VOCs | Closed | HG VOC |
| VOC-11598 | BH/HG Jarvis: Domain Transfer In restarted by wrong brand | HG Closed VOCs | Closed | HG VOC |
| VOC-11550 | HG Jarvis: GSuite::Unable to login to GSuite error as "looks like something went wrong" | HG Closed VOCs | Closed | HG VOC |
| VOC-11488 | HG/BH: ENOM Domain Renewals are failing. Payments are automatically getting refunded by the system | HG Closed VOCs | Closed | HG VOC |
| VOC-11467 | HG/BH Jarvis: Disk Space is showing UNLIMITED on the hosting package that's for renewal in AM | HG Closed VOCs | Closed | HG VOC |
| VOC-11416 | BH/HG Jarvis: "Urgent: Your hosting account disk usage is at limit" pop-up in AM | HG Closed VOCs | Closed | HG VOC |
| VOC-11345 | HG Jarvis:General Tracking |Windows Customers are having issues logging in to Smartermail_INC0871098 | HG Closed VOCs | Closed | HG VOC |
| VOC-11251 | HG Jarvis: Error message: "Billing address exceeds 41 characters." | HG Closed VOCs | Closed | HG VOC |
| VOC-11244 | The "4 hour TTL" is missing from the menu when updating it in AM > Domains > ADNS editor | HG Closed VOCs | Closed | HG VOC |
| VOC-11170 | HG/BH: Emails from Microsoft users bounce back issue_INC0839881 | HG Closed VOCs | Closed | HG VOC |
| VOC-11131 | Support Chat: Intermittently Not Working For Customers_INC0832599 | HG Closed VOCs | Closed | HG VOC |
| VOC-11114 | HG :: Cannot verify customers via PIN in Pega - INC0829453 | HG Closed VOCs | Closed | HG VOC |
| VOC-11054 | HG Jarvis: Order details email contains incorrect information about free domain purchase. | HG Closed VOCs | Closed | HG VOC |
| VOC-11042 | P3_BH_HG_CreativeMail Issue_INC0818091 | HG Closed VOCs | Closed | HG VOC |
| VOC-11031 | Customers are stuck on the log in page when logging in to AM using the correct credentials | HG Closed VOCs | Closed | HG VOC |
| VOC-11012 | BH/HG Jarvis: Weebly based sites either show 403 or the default page | HG Closed VOCs | Closed | HG VOC |
| VOC-10991 | P2_LEIG_Provo Network Issue_INC0810516 | HG Closed VOCs | Closed | HG VOC |
| VOC-10848 | BH/HG Jarvis: Getting error message in AM when trying to change domain for temporary site url | HG Closed VOCs | Closed | HG VOC |
| VOC-10850 | HG Jarvis: Change domain in AM spins indefinitely when trying to update temporary site url | HG Closed VOCs | Closed | HG VOC |
| VOC-10797 | HG :: Customers are not able to log into Account Manager due to not receiving 2FA code | HG Closed VOCs | Closed | HG VOC |
| VOC-10762 | HG Jarvis : Unable to downgrade the package plan in the AM | HG Closed VOCs | Closed | HG VOC |
| VOC-10761 | HG Jarvis: Unable to downgrade billing cycle in the AM | HG Closed VOCs | Closed | HG VOC |
| VOC-10669 | Wordpress published changes not reflecting on live site | HG Closed VOCs | Closed | HG VOC |
| VOC-10663 | P3_Jarvis_Brands_CSRT_AM_Issue_INC0788007 | HG Closed VOCs | Closed | HG VOC |
| VOC-10619 | HG Jarvis :: How to enable/disable DNSSEC in Account Manager | HG Closed VOCs | Closed | HG VOC |
| VOC-10612 | HG Jarvis :: Customers reporting that some users can't access website/emails due to DNSSEC enabled | HG Closed VOCs | Closed | HG VOC |
| VOC-10500 | HG Jarvis: Oh no! We could not process your payment - error in AM > Marketplace and Front of Site | HG Closed VOCs | Closed | HG VOC |
| VOC-10485 | CSRTools and Account Manager Latency causing errors in Account Manager - INC0762180 on 01-29/2024 | HG Closed VOCs | Closed | HG VOC |
| VOC-10460 | Cancelled | HG Closed VOCs | Closed | HG VOC |
| VOC-10444 | Cancelled | HG Closed VOCs | Closed | HG VOC |
| VOC-10437 | HG_Unable to add CC | HG Closed VOCs | Closed | HG VOC |
| VOC-10431 | HG Jarvis: Unable to add additional seats in an existing Google Workspace account in AM_INC0891246 | HG Closed VOCs | Closed | HG VOC |
| VOC-10430 | HG Jarvis: Moving a domain from one HG account to a different HG account | HG Closed VOCs | Closed | HG VOC |
| VOC-10418 | need to cancel this work | HG Closed VOCs | Closed | HG VOC |
| VOC-10396 | HG Jarvis: Unable to activate the CloudFlare in the Account Manager | HG Closed VOCs | Closed | HG VOC |
| VOC-10351 | BH/HG Jarvis: "Purchase Now" button doesn't work while registering Domain | HG Closed VOCs | Closed | HG VOC |
| VOC-10344 | BH/HG Jarvis: NS changes automatically at the registrar when customer upgrades to VPS/ Dedi | HG Closed VOCs | Closed | HG VOC |
| VOC-10328 | HG Jarvis: Customer wants to downgrade hosting package | HG Closed VOCs | Closed | HG VOC |
| VOC-10316 | BH/HG Jarvis: Unable to setup users in Google Workspace | HG Closed VOCs | Closed | HG VOC |
| VOC-10318 | HG Jarvis: Expired hosting package shows active in CSRT but no option to renew in AM-Renewal Center | HG Closed VOCs | Closed | HG VOC |
| VOC-10310 | HG Jarvis: Remove credit card or PayPal from Account Manager. | HG Closed VOCs | Closed | HG VOC |
| VOC-10315 | HG Jarvis: Customer gets text "A critical domain name change has been detected" when no changes made | HG Closed VOCs | Closed | HG VOC |
| VOC-10311 | HG Jarvis: Settings button under the website and Quick links are greyed out | HG Closed VOCs | Closed | HG VOC |
| VOC-10313 | BH/HG Jarvis: IP Address not showing under Account Manager | HG Closed VOCs | Closed | HG VOC |
| VOC-10303 | HG Jarvis: Legacy Wordpress Hosting (OWP) split into Hatchling Packages | HG Closed VOCs | Closed | HG VOC |
| VOC-10308 | HG Jarvis: 2FA code is sent via text or via phone call and at times is incorrect | HG Closed VOCs | Closed | HG VOC |
| VOC-10300 | HG Jarvis: Cancel-recurring package in GBadmin is deleted in Jarvis | HG Closed VOCs | Closed | HG VOC |
| VOC-10290 | BH-HG JARVIS *NEW PRODUCT*: Unable to make payment "Sorry, an error has occurred, please try again" | HG Closed VOCs | Closed | HG VOC |
| VOC-10289 | HG Jarvis: Unable to renew the domain from the Account Manager | HG Closed VOCs | Closed | HG VOC |
| VOC-10286 | HG Jarvis: VPS/Dedicated hostname zone not configured | HG Closed VOCs | Closed | HG VOC |
| VOC-10278 | HG Jarvis: HostGator ENOM Domain Transferred To LaunchPad not found in ENOM, LP or AM | HG Closed VOCs | Closed | HG VOC |
| VOC-10288 | HG Jarvis: Can't manage domain in cPanel domain icon | HG Closed VOCs | Closed | HG VOC |
| VOC-10276 | HG Jarvis: cPanel license renewal is charging as Reseller Renewal in Account Manager-Renewal Center | HG Closed VOCs | Closed | HG VOC |
| VOC-10275 | HG Jarvis: Cancelled or Expired hosting packages PRE-Jarvis launch were migrated to Jarvis/CSRT | HG Closed VOCs | Closed | HG VOC |
| VOC-10264 | Phishing email: Pending Payment Reminder for Invoice #66679633 | HG Closed VOCs | Closed | HG VOC |
| VOC-10271 | HG JARVIS: Unable to update/add payment method in Account Manager | HG Closed VOCs | Closed | HG VOC |
| VOC-10267 | HG Jarvis: Hosting Package after Jarivs Migration shows longer billing term than it did in GBAdmin | HG Closed VOCs | Closed | HG VOC |
| VOC-10269 | HG Jarvis: Unable to Mark Customer Verified by PIN in Pega through Auth Task | HG Closed VOCs | Closed | HG VOC |
| VOC-10270 | HG Jarvis: Customers recieve MISSING VALIDATION INFORMATION email for SSL's already configured | HG Closed VOCs | Closed | HG VOC |
| VOC-10253 | HG Jarvis: Unable to renew expired domains for accounts not found in CSRT or JARVIS | HG Closed VOCs | Closed | HG VOC |
| VOC-10245 | HG Jarvis: Quick Links | Something went wrong. Please try again or contact support for assistance | HG Closed VOCs | Closed | HG VOC |
| VOC-10248 | HG Jarvis :Customers are unable to upgrade the hosting plans in the shared server | HG Closed VOCs | Closed | HG VOC |
| VOC-10250 | HG Jarvis: The suspended Package in GB is missing from the CSR/JARVIS tool. | HG Closed VOCs | Closed | HG VOC |
| VOC-10230 | No option to Claim Google Ads Credit( Related services option is not available in Market place | HG Closed VOCs | Closed | HG VOC |
| VOC-10226 | HG Jarvis: Unable to purchase Google Workspace | HG Closed VOCs | Closed | HG VOC |
| VOC-10234 | HG Jarvis: Unable To Log into Account Manager Or Reset Password After Sending Password Reset Link | HG Closed VOCs | Closed | HG VOC |
| VOC-10228 | HG Jarvis: Some accounts don't show the PIn Option/box: where the pin can be entered in CSRT | HG Closed VOCs | Closed | HG VOC |
| VOC-10235 | HG Jarvis: Customers are unable to modify the profile name with special character via AM. | HG Closed VOCs | Closed | HG VOC |
| VOC-10238 | HG Jarvis: Domain registered at third party listed under the account manager. | HG Closed VOCs | Closed | HG VOC |
| VOC-10223 | HG Jarvis: Addressing access for primary user login to split account_P3_INC0731267 | HG Closed VOCs | Closed | HG VOC |
| VOC-10222 | HG Jarvis: 404 Error in Account Manager when Clicking Domain Tab | HG Closed VOCs | Closed | HG VOC |
| VOC-10225 | HG Jarvis: Server name mismatch after the Courtesy Migration | HG Closed VOCs | Closed | HG VOC |
| VOC-10213 | HG Jarvis: Unable to make payment without trusted phone number in unsupported countries | HG Closed VOCs | Closed | HG VOC |
| VOC-10215 | HG Jarvis: Domain Name Not Visible under the hosting plan in CSR and Account Manager | HG Closed VOCs | Closed | HG VOC |
| VOC-10221 | HG Jarvis: Error in Account Manager - Renewal Center | HG Closed VOCs | Closed | HG VOC |
| VOC-10210 | HG Jarvis: Active domain registrations in launchpad are showing as expired in account manager | HG Closed VOCs | Closed | HG VOC |
| VOC-10224 | HG Jarvis: Customer unable to update the Payment Method from inside Paypal | HG Closed VOCs | Closed | HG VOC |
| VOC-10216 | HG Jarvis: Free domain shows as already registered in CSR Tool | HG Closed VOCs | Closed | HG VOC |
| VOC-10201 | HG Jarvis: Account Manager Password Rest Email getting delayed to deliver in customers Inbox | HG Closed VOCs | Closed | HG VOC |
| VOC-10198 | HG Jarvis: Option to create Invoice for Migration Fee Request | HG Closed VOCs | Closed | HG VOC |
| VOC-10202 | HG Jarvis: GBAdmin Accounts with no active products were not transferred during Jarvis Migration | HG Closed VOCs | Closed | HG VOC |
| VOC-10208 | HG Jarvis: Dedicated IP stuck in "Attempting to auto-renew" status | HG Closed VOCs | Closed | HG VOC |
| VOC-10206 | HG Jarvis: PayPal Demand Renewals Failing in UPP on HG | HG Closed VOCs | Closed | HG VOC |
| VOC-10204 | HG Jarvis: Paid Domain Not Renewed in Account Manager | HG Closed VOCs | Closed | HG VOC |
| VOC-10207 | HG Jarvis: Domains showing as renewed in account manager and csr tool still show expired nameservers | HG Closed VOCs | Closed | HG VOC |
| VOC-10205 | HG Jarvis: Domain Registration Checkout Error | HG Closed VOCs | Closed | HG VOC |
| VOC-10162 | HG Jarvis: Domain Verification Issue | HG Closed VOCs | Closed | HG VOC |
| VOC-10163 | HG Jarvis: Account Manager Hosting Tab - Something went wrong! Please try again later. | HG Closed VOCs | Closed | HG VOC |
| VOC-10185 | HG Jarvis| Invoice History not available in Jarvis | HG Closed VOCs | Closed | HG VOC |
| VOC-10168 | HG Jarvis: DNS Line Item Status shows as INACTIVE in CSRT | HG Closed VOCs | Closed | HG VOC |
| VOC-10169 | HG Jarvis: Initial WordPress installs failing to complete | HG Closed VOCs | Closed | HG VOC |
| VOC-10161 | HG Jarvis: Chats are NOT preverified when Customer is Logged into Account Manager | HG Closed VOCs | Closed | HG VOC |
| VOC-10166 | HG Jarvis: Authentication method sent from Pega through email or phone number are not received | HG Closed VOCs | Closed | HG VOC |
| VOC-10160 | HG Jarvis: Active Domains deleted from AM Domains tab | HG Closed VOCs | Closed | HG VOC |
| VOC-10176 | HG Jarvis - CSRT in Pega billing system freeze | HG Closed VOCs | Closed | HG VOC |
| VOC-10187 | HG Jarvis: Inactive Domains Migrated As Deleted | HG Closed VOCs | Closed | HG VOC |
| VOC-10165 | HG Jarvis: Customer's Unable to Manage VPS package after Migration | HG Closed VOCs | Closed | HG VOC |
| VOC-10167 | HG Jarvis: Professional Email and Professional Email Plus (OX Cloud Email) | HG Closed VOCs | Closed | HG VOC |
| VOC-10178 | HG Jarvis: Account Manager Hosting Tab - "cPanel Email" tab not functioning | HG Closed VOCs | Closed | HG VOC |
| VOC-10186 | HG_Temp.site Phishing Flag_INC0730822 | HG Closed VOCs | Closed | HG VOC |
| VOC-10182 | P3_HG_404 Errors_INC0730772 | HG Closed VOCs | Closed | HG VOC |
| VOC-10170 | HG Jarvis: WP Site URL Setup not finishing on some sites | HG Closed VOCs | Closed | HG VOC |
| VOC-10188 | HG Jarvis: Migrated Domains set to Deleted Status | HG Closed VOCs | Closed | HG VOC |
| VOC-10157 | HG Jarvis: 12/1/2023 only, DNS edits are to be made through cPanel and not Jarvis Account Manager | HG Closed VOCs | Closed | HG VOC |
| VOC-10177 | BH/HG Jarvis - Account Manager: An error has occurred while setting up your hosting. | HG Closed VOCs | Closed | HG VOC |
| VOC-10193 | BH/HG Jarvis: Credit card on file not available on new purchase in checkout flow | HG Closed VOCs | Closed | HG VOC |
| VOC-10164 | BH/HG Jarvis: USA customers are getting error while updating the trusted phone number. | HG Closed VOCs | Closed | HG VOC |
| VOC-10152 | HG Jarvis: Error Thrown on CodeGuard Backup Creation but Backup is Created | HG Closed VOCs | Closed | HG VOC |
| VOC-10153 | HG Jarvis: Constant Contact dashboard inaccessible | HG Closed VOCs | Closed | HG VOC |
| VOC-10150 | HG Jarvis: Can't purchase SSL for hosted domain when registered with a third-party | HG Closed VOCs | Closed | HG VOC |
| VOC-10156 | HG Jarvis: Domain Status shows as INACTIVE in CSRT | HG Closed VOCs | Closed | HG VOC |
| VOC-10132 | HG Jarvis: Enabling Hosting Control Panel (MFE) to access VPS/DEDI add-ons | HG Closed VOCs | Closed | HG VOC |
| VOC-10127 | HG Jarvis: Addon Products set to Manual Renew Auto Renew | HG Closed VOCs | Closed | HG VOC |
| VOC-10119 | HG: ACCOUNTS PRE-MIGRATED TO JARVIS BEFORE JARVIS LAUNCH DATE | HG Closed VOCs | Closed | HG VOC |
| VOC-10083 | HG Jarvis: VPS Hosting page missing the Upgrade Plan link | HG Closed VOCs | Closed | HG VOC |
| VOC-9907 | P3_HG_Product description issue_INC0700324 | HG Closed VOCs | Closed | HG VOC |
| VOC-9895 | HG :: Gatorbill Credits Automatically Applied to Extend Services | HG Closed VOCs | Closed | HG VOC |
| VOC-9885 | HG :: forums.hostgator.com redirects to hostgator.com/help | HG Closed VOCs | Closed | HG VOC |
| VOC-9817 | P3_HG Latam_Performance Issues_INC0681531 | HG Closed VOCs | Closed | HG VOC |
| VOC-9802 | P3_HG_VPS Servers Disk Space issue_INC0678005 | HG Closed VOCs | Closed | HG VOC |
| VOC-9800 | HG :: VPS Servers Down Unable to Write To Disk (INC0678005) | HG Closed VOCs | Closed | HG VOC |
| VOC-9126 | Customers not receiving NDRs since Cloudmark Migration | HG Closed VOCs | Closed | HG VOC |
| VOC-9073 | HostGator Website shows different hosting package features than Internal Documentation | HG Closed VOCs | Closed | HG VOC |
| VOC-9066 | Shared Hosting Package Renewal Price Increase | HG Closed VOCs | Closed | HG VOC |
| VOC-9051 | VPS Hosting Packages Decommissioned Due to Non-Payment | HG Closed VOCs | Closed | HG VOC |
| VOC-8952 | HG :: Addon Domains In Portal Broken - Moved To "Domains" in cPanel | HG Closed VOCs | Closed | HG VOC |
| VOC-8935 | HG :: PDF File Attachments Sent Through Webmail Are Being Received As Corrupted | HG Closed VOCs | Closed | HG VOC |
| VOC-8925 | HG :: VPS VZ to KVM Migration | HG Closed VOCs | Closed | HG VOC |
| VOC-8882 | P3_HG_FlashCash Issue_INC0585874 | HG Closed VOCs | Closed | HG VOC |
| VOC-8860 | HG :: Customer's PIN is not validating until Gbadmin account is fully loaded | HG Closed VOCs | Closed | HG VOC |
| VOC-8859 | HG_SiteLock_Outage_INC0571955_P3 | HG Closed VOCs | Closed | HG VOC |
| VOC-8830 | HG :: (VZ) VPS Packages reactivation/ restart (restartsrv_cpsrvd) is Failing | HG Closed VOCs | Closed | HG VOC |
| VOC-8793 | HG :: Gator4196 is inaccessible_INC0545413 | HG Closed VOCs | Closed | HG VOC |
| VOC-8787 | Provo CloudSites/OWP servers are going through pre-syncs | HG Closed VOCs | Closed | HG VOC |
| VOC-8781 | VPS Servers Decommissioned_INC0513023 | HG Closed VOCs | Closed | HG VOC |
| VOC-8783 | CodeGuard :: Upgrade Failure | HG Closed VOCs | Closed | HG VOC |
| VOC-8782 | CodeGuard :: Not backing up Emails | HG Closed VOCs | Closed | HG VOC |
| VOC-8771 | HG Portal :: Customer's are unable to log into billing portal_INC0506610 | HG Closed VOCs | Closed | HG VOC |
| VOC-8757 | HG :: Emails being dropped by Hotmail/ Outlook/ Live.com - INC0496998 | HG Closed VOCs | Closed | HG VOC |
| VOC-8753 | Pega :: Get Invoice Error when attempting to Record a Sale | HG Closed VOCs | Closed | HG VOC |
| VOC-8754 | HG :: Emails not being delivered due to list=blocklist_hosting | HG Closed VOCs | Closed | HG VOC |
| VOC-8750 | Customer's in Canada unable to access INC0496204 | HG Closed VOCs | Closed | HG VOC |
| VOC-8741 | Plesklogin EIGshell Command Doubling Output | HG Closed VOCs | Closed | HG VOC |
| VOC-8706 | HG_BH_WordPress site issues after Update to 6.2 - INC0464472 | HG Closed VOCs | Closed | HG VOC |
| VOC-8687 | Adblockers May Block Chat Widget on hostgator.com | HG Closed VOCs | Closed | HG VOC |
| VOC-8682 | Windows :: Welcome Email & Portal Display Different Name Servers | HG Closed VOCs | Closed | HG VOC |
| VOC-8684 | HG DEDI PROVISIONING :: dediprov/check_silos.sh not working with Pega Case IDs | HG Closed VOCs | Closed | HG VOC |
| VOC-8660 | Delay in receiving Verification Email Replies from Customers in Pega | HG Closed VOCs | Closed | HG VOC |
| VOC-8659 | cPanel :: "Mismatched TTL values" error when editing DNS | HG Closed VOCs | Closed | HG VOC |
| VOC-8651 | EIGShell :: EIG Shell not working with Pega Case IDs | HG Closed VOCs | Closed | HG VOC |
| VOC-8446 | AwStats :: Performance Issues | HG Closed VOCs | Closed | HG VOC |
| VOC-8109 | Customer can not sign up for a new package or update the primary domain to .charity TLDchrar | HG Closed VOCs | Closed | HG VOC |
| VOC-8110 | There was an error loading this domain.�Please try again later or contact support for assistance. | HG Closed VOCs | Closed | HG VOC |
| VOC-8111 | Hosting :: New ""SW"" Packages Not Provisioning | Creation Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8113 | 2022-08 HG VPS Server Migration | HG Closed VOCs | Closed | HG VOC |
| VOC-8450 | WSB :: Not Accessible in Portal After Late Payment | HG Closed VOCs | Closed | HG VOC |
| VOC-8451 | Portal :: Cx Requesting 2 Factor Authentication | HG Closed VOCs | Closed | HG VOC |
| VOC-8452 | Gsuite :: Suspension even after paying due invoice | HG Closed VOCs | Closed | HG VOC |
| VOC-8114 | Windows server IP address changes | HG Closed VOCs | Closed | HG VOC |
| VOC-8115 | Cx Unable to send email due to IP blacklists | HG Closed VOCs | Closed | HG VOC |
| VOC-8454 | Sitelock :: Sitelock renewing as Essentials, but showing Find in Portal. | HG Closed VOCs | Closed | HG VOC |
| VOC-8456 | Gatorbill :: Welcome Emails Not Received by Cx | HG Closed VOCs | Closed | HG VOC |
| VOC-8457 | QuickInstall :: Trouble Managing Sites Installed via QuickInstall | HG Closed VOCs | Closed | HG VOC |
| VOC-8119 | Billing :: Invoices for Hosting Packages Generating Early | HG Closed VOCs | Closed | HG VOC |
| VOC-8458 | Wordpress :: DB error due to double quotes in wpconfig.php | HG Closed VOCs | Closed | HG VOC |
| VOC-8459 | Softaculous :: ""Unauthorized Access"" when accessing admin dashboard for WP | HG Closed VOCs | Closed | HG VOC |
| VOC-8120 | Seeing recent customers where hosting has been canceled for some time but billing is compromised fo+ | HG Closed VOCs | Closed | HG VOC |
| VOC-8121 | Emails :: scripted/ cgi emails being rejected once limit is hit | HG Closed VOCs | Closed | HG VOC |
| VOC-8460 | WSB :: Publishing on Subdomain Instead of Domain | HG Closed VOCs | Closed | HG VOC |
| VOC-8122 | Email :: Gmail Rate Limited | HG Closed VOCs | Closed | HG VOC |
| VOC-8123 | Email unable to be sent on most shared/reseller boxes since 6/30/2022 | HG Closed VOCs | Closed | HG VOC |
| VOC-8251 | Outlook :: Dropping Email Connections After Update | HG Closed VOCs | Closed | HG VOC |
| VOC-8463 | Enom domain not renewed due to failed sync within GBadmin | HG Closed VOCs | Closed | HG VOC |
| VOC-8464 | Portal :: Cx Confused by Credits | HG Closed VOCs | Closed | HG VOC |
| VOC-8252 | Portal :: Billing Cycle Not Listed Under Package Billing Details | HG Closed VOCs | Closed | HG VOC |
| VOC-8253 | Portal :: Wordpress Edit Site Button in Portal routes to Temp URL | HG Closed VOCs | Closed | HG VOC |
| VOC-8254 | Genesys :: Choppy Hold Music/Delayed Hold | HG Closed VOCs | Closed | HG VOC |
| VOC-8467 | OWP :: Cx Unable to Upgrade SiteLock | HG Closed VOCs | Closed | HG VOC |
| VOC-8468 | OWP :: Cx Unable to Upgrade CodeGuard | HG Closed VOCs | Closed | HG VOC |
| VOC-8469 | cPanel :: Cx Requests Multiple Users per cPanel | HG Closed VOCs | Closed | HG VOC |
| VOC-8256 | Moodle versions 3.10 and up require MySQL 5.7 | HG Closed VOCs | Closed | HG VOC |
| VOC-8257 | Gatorbill :: Abuse Specific Account Status & Package Status | HG Closed VOCs | Closed | HG VOC |
| VOC-8471 | WSB :: Cx Upgrades and is Billed Multiple Times | HG Closed VOCs | Closed | HG VOC |
| VOC-8259 | VZ Add IP Removes License | HG Closed VOCs | Closed | HG VOC |
| VOC-8261 | cPanel :: Only Five Addon Domains Are Allowed in First 24 Hours | HG Closed VOCs | Closed | HG VOC |
| VOC-8475 | Portal :: Email & Office Tab Fetch Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8262 | Phishing emails sent to HG customers | HG Closed VOCs | Closed | HG VOC |
| VOC-8476 | Magento :: Issues on Shared Hosting | HG Closed VOCs | Closed | HG VOC |
| VOC-8477 | Cx Requests Additional Training Content for Design | HG Closed VOCs | Closed | HG VOC |
| VOC-8265 | WSB :: Customer are requesting more Contact Form options | HG Closed VOCs | Closed | HG VOC |
| VOC-8266 | cPanel :: Emails Not Being Received Due to Greylisting | HG Closed VOCs | Closed | HG VOC |
| VOC-8478 | Softaculous :: Quick Install Defaults to https | HG Closed VOCs | Closed | HG VOC |
| VOC-8267 | cPanel :: Email Deliverability Removed on Shared/Cloud/Reseller | HG Closed VOCs | Closed | HG VOC |
| VOC-8480 | Gatorbill :: Packages canceling early after being suspended for non-payment | HG Closed VOCs | Closed | HG VOC |
| VOC-8543 | Email :: Yahoo SPF Failing | HG Closed VOCs | Closed | HG VOC |
| VOC-8269 | Gatorbill :: Enom Domain Renewal Tool Unreliable | HG Closed VOCs | Closed | HG VOC |
| VOC-8544 | spamd :: Down and Failed Restart on Shared | HG Closed VOCs | Closed | HG VOC |
| VOC-8545 | Marketplace :: "You won�t be able to access plan management until provisioning is complete" | HG Closed VOCs | Closed | HG VOC |
| VOC-8270 | SiteLock :: Domain name is previously used for same service type | HG Closed VOCs | Closed | HG VOC |
| VOC-8546 | mvmail :: ssl error | HG Closed VOCs | Closed | HG VOC |
| VOC-8271 | SiteLock :: Cannot Change Billing Cycle Without Cancellation | HG Closed VOCs | Closed | HG VOC |
| VOC-8547 | Gatorbill :: Incorrect due dates on invoices | HG Closed VOCs | Closed | HG VOC |
| VOC-8548 | cPanel/WHM :: User Login Giving Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8549 | Elementor Pro Plugin Vulnerability | HG Closed VOCs | Closed | HG VOC |
| VOC-8481 | WordPress :: Plugins/Themes Outdated on 5.5 Update | HG Closed VOCs | Closed | HG VOC |
| VOC-8482 | GSuite :: Upgrading Licenses Adds Invoice Before Confirmation | HG Closed VOCs | Closed | HG VOC |
| VOC-8483 | Temporary URL :: Cx Requests to Preview Site | HG Closed VOCs | Closed | HG VOC |
| VOC-8484 | CodeGuard :: Downgrade Not Available in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8486 | SEO Tools :: There was an issue processing your request | HG Closed VOCs | Closed | HG VOC |
| VOC-8550 | Gatorbill :: Invoice Payments Lift Manual Billing Suspensions | HG Closed VOCs | Closed | HG VOC |
| VOC-8584 | Google Workspace :: ""There was an error upgrading your Google Apps Account. Please contact support+ | HG Closed VOCs | Closed | HG VOC |
| VOC-8586 | VPS: cPanel License reported as activated on too many machines | HG Closed VOCs | Closed | HG VOC |
| VOC-8588 | Portal :: Clicking 'Settings' in Portal Responds With Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8488 | Portal :: Cx Can't See Payment Checkboxes | HG Closed VOCs | Closed | HG VOC |
| VOC-8489 | Nameservers :: NS Update in Portal Not Updating Launchpad | HG Closed VOCs | Closed | HG VOC |
| VOC-8589 | cPanel/WHM :: 2 Factor Authentication Requests | HG Closed VOCs | Closed | HG VOC |
| VOC-8490 | WordPress :: Issues from 5.5 Update | HG Closed VOCs | Closed | HG VOC |
| VOC-8491 | SiteLock :: Cancelled in Portal but Active in Gatorbill | HG Closed VOCs | Closed | HG VOC |
| VOC-8492 | Addon Domains limited to 5 on shared packages. | HG Closed VOCs | Closed | HG VOC |
| VOC-8493 | cPanel :: Error Too Many Redirects | HG Closed VOCs | Closed | HG VOC |
| VOC-8591 | Portal :: Add VPS Dedicated IP/Node to SalesForce Cases Submitted via Reboot Form | HG Closed VOCs | Closed | HG VOC |
| VOC-8494 | Gatorbill :: Cx Not Auto-Charged with Card on File | HG Closed VOCs | Closed | HG VOC |
| VOC-8496 | Frontline Support :: Cx Requesting Spanish Support | HG Closed VOCs | Closed | HG VOC |
| VOC-8594 | Portal :: ""403 Forbidden Error"" Occurs When Changing Primary Domain in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8497 | Ghost Call :: First Call of Shift | HG Closed VOCs | Closed | HG VOC |
| VOC-8499 | Portal :: ""Please complete the additional security requirements"" | HG Closed VOCs | Closed | HG VOC |
| VOC-8598 | Basekit :: Basekit error post-lifecycling | HG Closed VOCs | Closed | HG VOC |
| VOC-8500 | WSB :: Customers Unable to Migrate Builder to New Hosting Package | HG Closed VOCs | Closed | HG VOC |
| VOC-8502 | VPS/Dedi :: Customers Cannot Reset Root Password from Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8503 | Invoices :: Customer Frustrated Multiple Invoices Charge as One | HG Closed VOCs | Closed | HG VOC |
| VOC-8602 | SSL :: Unable To Validate/Provision Positive SSL Certificates To Subdomains | HG Closed VOCs | Closed | HG VOC |
| VOC-8504 | GSuite :: Error Verifying G Suite Domain | HG Closed VOCs | Closed | HG VOC |
| VOC-8603 | OWP :: A 404 / 500 Error Occurs When Accessing Dashboard via Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8604 | O365 :: Accounts Not Cancelling | HG Closed VOCs | Closed | HG VOC |
| VOC-8605 | Checkout :: Customer Unable To Signup/Checkout | HG Closed VOCs | Closed | HG VOC |
| VOC-8505 | WordPress :: Site Health cURL Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8506 | Domains :: Customers Confused About Verification Process | HG Closed VOCs | Closed | HG VOC |
| VOC-8606 | O365 :: Error When Purchasing Additional Licenses on an Existing Subscription | HG Closed VOCs | Closed | HG VOC |
| VOC-8510 | Weebly :: Navigation menu buttons invisible on publish | HG Closed VOCs | Closed | HG VOC |
| VOC-8610 | cPanel 80 :: Requires 360,000 Inodes. VPS server low | HG Closed VOCs | Closed | HG VOC |
| VOC-8514 | Domains :: Cx Requesting Free Domain After Initial Account Signup | HG Closed VOCs | Closed | HG VOC |
| VOC-8516 | DNS :: Shopify Directs Customers to Contact for DNS Support | HG Closed VOCs | Closed | HG VOC |
| VOC-8518 | Portal :: State and Country Drop Downs Blank | HG Closed VOCs | Closed | HG VOC |
| VOC-8521 | GoDaddy 2FA Trigger Preventing Migration | HG Closed VOCs | Closed | HG VOC |
| VOC-8522 | Contact Showing Verified in SalesForce & Genesys for Wrong Account | HG Closed VOCs | Closed | HG VOC |
| VOC-8523 | Domains :: Customers Able to Purchase Domain That Has Already Been Registered | HG Closed VOCs | Closed | HG VOC |
| VOC-8525 | SalesForce :: New Cases Not Associating With Contact | HG Closed VOCs | Closed | HG VOC |
| VOC-8528 | Signup :: No Verbiage Regarding Lack of cPanel on OWP RegFlow | HG Closed VOCs | Closed | HG VOC |
| VOC-8529 | PHP :: Your PHP installation appears to be missing the MySQL extension which is required by WordPre+ | HG Closed VOCs | Closed | HG VOC |
| VOC-8530 | Webmail :: Webmail Timing Out When Using Domain Name | HG Closed VOCs | Closed | HG VOC |
| VOC-8531 | Escalations :: Package Swap (Reactivating a Cancelled Hosting Package) | HG Closed VOCs | Closed | HG VOC |
| VOC-8532 | Resellers :: Customers not receiving ResellerClub Login Information | HG Closed VOCs | Closed | HG VOC |
| VOC-8535 | Gatorbill :: Unable to Update Primary Domain Name on Package | HG Closed VOCs | Closed | HG VOC |
| VOC-8536 | Dedicated Server :: Customer is Reporting Disk Space Full | HG Closed VOCs | Closed | HG VOC |
| VOC-8538 | VPS :: Customer is Reporting VPS inodes Full | HG Closed VOCs | Closed | HG VOC |
| VOC-8539 | Customer is Requesting Backup | HG Closed VOCs | Closed | HG VOC |
| VOC-8540 | Customer is Requesting Restore | HG Closed VOCs | Closed | HG VOC |
| VOC-8541 | Migration Form Failure Create Case | HG Closed VOCs | Closed | HG VOC |
| VOC-8306 | WordPress :: Issues from 5.7 Update | HG Closed VOCs | Closed | HG VOC |
| VOC-8309 | WSB :: Addons / Upgrade Inaccessible | HG Closed VOCs | Closed | HG VOC |
| VOC-8321 | Portal :: Dedicated IP Invoices Do Not List Attached Domain | HG Closed VOCs | Closed | HG VOC |
| VOC-8347 | WordPress :: Single Sign-In To WordPress Dashboard in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8374 | WordPress :: Passwords Not Sent in Email with Login Info | HG Closed VOCs | Closed | HG VOC |
| VOC-8519 | Portal :: Inactive Domains Remain in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8071 | Over 15,000 WordPress Sites Compromised in Malicious SEO Campaign | HG Closed VOCs | Closed | HG VOC |
| VOC-8072 | Signup page show Money back guarantee for Monthly package | HG Closed VOCs | Closed | HG VOC |
| VOC-8074 | Unable to Downgrade SW package in portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8542 | Softaculous :: Customer Domain not Available for WordPress Install/Softaculous Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8045 | Malicious Actor Attempting to Gain Account Access | HG Closed VOCs | Closed | HG VOC |
| VOC-8049 | Portal is setting up new FTP accts with incorrect domain for Weebly | HG Closed VOCs | Closed | HG VOC |
| VOC-8052 | Domains :: No Parent Nameservers Return for Registered Domains | HG Closed VOCs | Closed | HG VOC |
| VOC-8051 | Portal/Gatorbill does not show the IP for Windows Dedicated Servers | HG Closed VOCs | Closed | HG VOC |
| VOC-8053 | Longer Terms Result in Higher Monthly Rate | HG Closed VOCs | Closed | HG VOC |
| VOC-8055 | Portal: Showing Inaccurate amount during VPS Signup via Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8056 | HG :: (SW) Shared Business packages charging for Comodo Positive SSL | HG Closed VOCs | Closed | HG VOC |
| VOC-8058 | HG Portal :: ""Email & Office"" menu is not loading for SW packages | HG Closed VOCs | Closed | HG VOC |
| VOC-8062 | Split Invioces | HG Closed VOCs | Closed | HG VOC |
| VOC-8064 | Upgrade PHP versions on Windows shared farm | HG Closed VOCs | Closed | HG VOC |
| VOC-8609 | Frontline :: Performing VPS/Dedicated Server Reboots | HG Closed VOCs | Closed | HG VOC |
| VOC-8280 | GatorBill :: Domain registration error does not alert customer of failure | HG Closed VOCs | Closed | HG VOC |
| VOC-8242 | Portal :: No Payment Options Available at Checkout for Domain Privacy | HG Closed VOCs | Closed | HG VOC |
| VOC-8462 | Resellers :: Cx Unhappy with Price Increase | HG Closed VOCs | Closed | HG VOC |
| VOC-8507 | Domains :: EPP Key Doesn't Match in Launchpad and Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8638 | Portal :: Customer is Unable to See Their Domains in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8380 | Domains :: Registered domain with typo'd email address | HG Closed VOCs | Closed | HG VOC |
| VOC-8379 | Portal :: Nameservers Button Unclickable on Domain Tab | HG Closed VOCs | Closed | HG VOC |
| VOC-8354 | Launchpad :: Customers Not Receiving Domain Verification Emails | HG Closed VOCs | Closed | HG VOC |
| VOC-8360 | Domains :: Unable to add Domain Privacy to Domain Name | HG Closed VOCs | Closed | HG VOC |
| VOC-8333 | Domains :: Domain EPP Code Does Not Fully Display | HG Closed VOCs | Closed | HG VOC |
| VOC-8291 | Domains :: Not Renewing Automatically If A Late Payment Is Made | HG Closed VOCs | Closed | HG VOC |
| VOC-8285 | Portal :: Domain Not Showing Up | HG Closed VOCs | Closed | HG VOC |
| VOC-8246 | Portal :: Domain Purchase Error "There was an issue processing our order, please contact support fo+ | HG Closed VOCs | Closed | HG VOC |
| VOC-8241 | Domain locked at registrar but displays unlocked in Domain Overview portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8186 | Domains :: You have already added a renew order for this domain | HG Closed VOCs | Closed | HG VOC |
| VOC-8630 | VAT :: Error when Submitting Valid VAT Information | HG Closed VOCs | Closed | HG VOC |
| VOC-8555 | Webmail :: Customer unable to access webmail account | HG Closed VOCs | Closed | HG VOC |
| VOC-8592 | SSL :: AutoSSL Not Installing LetsEncryptSSL Certificate Due To AAAA (IPv6) DNS Record | HG Closed VOCs | Closed | HG VOC |
| VOC-8526 | SalesForce :: Cases Not Being Created by New Contact | HG Closed VOCs | Closed | HG VOC |
| VOC-8097 | Customers Impacted by Hurricane Ian | HG Closed VOCs | Closed | HG VOC |
| VOC-8552 | OWP :: MOJO Marketplace Breaks SSO For OWP | HG Closed VOCs | Closed | HG VOC |
| VOC-8375 | WSB :: Free version requires upgrade to change Favicon | HG Closed VOCs | Closed | HG VOC |
| VOC-8220 | India Customers are getting Decline Message while updating Credit Card | HG Closed VOCs | Closed | HG VOC |
| VOC-8079 | P2_HG_Reseller_Servers Down_INC0342601 | HG Closed VOCs | Closed | HG VOC |
| VOC-8161 | Unable to reset the Security PIN through portal_INC0517770 | HG Closed VOCs | Closed | HG VOC |
| VOC-8081 | HG :: OpenSSL Critical Vulnerability_INC0341608 | HG Closed VOCs | Closed | HG VOC |
| VOC-8248 | WSB :: No domain names are currently available | HG Closed VOCs | Closed | HG VOC |
| VOC-8078 | P3_HG_GenesysChats_OverAssignments_Voice_NotAssigning_INC0344137 | HG Closed VOCs | Closed | HG VOC |
| VOC-8263 | Domain Privacy :: Receive Error "This action cannot currently be performed" | HG Closed VOCs | Closed | HG VOC |
| VOC-8196 | HG | SSL Error 526 Cloudflare | HG Closed VOCs | Closed | HG VOC |
| VOC-8070 | Adding Cloudflare protection to (portal|checkout).hostgator.com | HG Closed VOCs | Closed | HG VOC |
| VOC-8117 | Cloudflare || Creation Error - not creating HAL addon on Upgraded Packages | HG Closed VOCs | Closed | HG VOC |
| VOC-8116 | HostGator Turkey DNS resolution issues. | HG Closed VOCs | Closed | HG VOC |
| VOC-8434 | cPanel :: A DNS entry for the domain already exists | HG Closed VOCs | Closed | HG VOC |
| VOC-8224 | Gatorbill :: Unable to edit Credit Card | HG Closed VOCs | Closed | HG VOC |
| VOC-8611 | SEO Tools :: Upgrade Failure | HG Closed VOCs | Closed | HG VOC |
| VOC-8268 | Portal :: Customer Receives Error When Adding Free SEO Tools | HG Closed VOCs | Closed | HG VOC |
| VOC-8612 | Constant Contact :: Cloud packages get - Constant Contact is only available for active shared hosti+ | HG Closed VOCs | Closed | HG VOC |
| VOC-8223 | Constant Contact :: Customers Cannot Add Constant Contact to Account | HG Closed VOCs | Closed | HG VOC |
| VOC-8626 | Constant Contact :: An Internal Error Occurred | HG Closed VOCs | Closed | HG VOC |
| VOC-8264 | WSB :: Customer are requesting WSB cPanel integration | HG Closed VOCs | Closed | HG VOC |
| VOC-8278 | Horde :: Error Message After Any Action | HG Closed VOCs | Closed | HG VOC |
| VOC-8303 | Gatorbill :: Error up/down grading service | HG Closed VOCs | Closed | HG VOC |
| VOC-8587 | Gatorbill :: Signup Information Not Visible for Domain Only Accounts | HG Closed VOCs | Closed | HG VOC |
| VOC-8297 | Endless Loading for Website on WinShared | HG Closed VOCs | Closed | HG VOC |
| VOC-8238 | Office 365:: Email Overview Does Not Set Up Subscription | HG Closed VOCs | Closed | HG VOC |
| VOC-8597 | O365 :: 'Your address needs to be updated' Provisioning Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8601 | Contacts Verified in Genesys but Not in SalesForce | HG Closed VOCs | Closed | HG VOC |
| VOC-8188 | Dedicated Server Billing Cycle Change Option Not Working In Portal_HGAH-816 | HG Closed VOCs | Closed | HG VOC |
| VOC-8185 | SmarterMail Upgrade Causing Mail Delivery Issues on Windows Shared Farm | HG Closed VOCs | Closed | HG VOC |
| VOC-8084 | O356 :: Suspension even after paying due invoice | HG Closed VOCs | Closed | HG VOC |
| VOC-8060 | Client is not able to use .africa TLD for new package signups | HG Closed VOCs | Closed | HG VOC |
| VOC-8102 | Codeguard :: Not offered in Portal Marketplace for VPS/ Dedicated Servers | HG Closed VOCs | Closed | HG VOC |
| VOC-8580 | O365 :: Domain Not Eligible | HG Closed VOCs | Closed | HG VOC |
| VOC-8564 | O365 :: Product Not Available on Cloud Hosting | HG Closed VOCs | Closed | HG VOC |
| VOC-8515 | OmniChannel :: Cases accepted go to the bottom of the queue when released | HG Closed VOCs | Closed | HG VOC |
| VOC-8472 | O365 :: Cannot Be Added to Multiple Domains on One Account | HG Closed VOCs | Closed | HG VOC |
| VOC-8487 | Front of Site :: Cx Getting ""Unknown API Error"" | HG Closed VOCs | Closed | HG VOC |
| VOC-8429 | Horde :: Date Sorting Default Backwards | HG Closed VOCs | Closed | HG VOC |
| VOC-8327 | Website Builder :: Text Element Not Able to Be Modified in Mobile | HG Closed VOCs | Closed | HG VOC |
| VOC-8400 | WSB :: Requesting More Shipping Options | HG Closed VOCs | Closed | HG VOC |
| VOC-8290 | HG cPanel Theme :: Customer Wants Website Builder Included in cPanel | HG Closed VOCs | Closed | HG VOC |
| VOC-8065 | EIGShell :: Unable to contact remote server for code pull. Please contact your Supervisor for SA Es+ | HG Closed VOCs | Closed | HG VOC |
| VOC-8631 | Portal :: Unable to Clear VAT | HG Closed VOCs | Closed | HG VOC |
| VOC-8140 | Gatorbill :: Welcome Email Lists Non Working Email Addresses for Support | HG Closed VOCs | Closed | HG VOC |
| VOC-8048 | OWP: No product exists for Product, error found in GB | HG Closed VOCs | Closed | HG VOC |
| VOC-8622 | WSB :: ""There was an error processing your request. Please try your request again and if the issue+ | HG Closed VOCs | Closed | HG VOC |
| VOC-8455 | Basekit :: ""basekit_sb/index.tmpl: not found"" | HG Closed VOCs | Closed | HG VOC |
| VOC-8390 | Web Page Blocked by Palo Alto Networks URL Filtering | HG Closed VOCs | Closed | HG VOC |
| VOC-8412 | Cx Requesting to Speak with Linux Admin | HG Closed VOCs | Closed | HG VOC |
| VOC-8381 | WSB :: Cx Can Only Log In Via Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8378 | Business Plan :: Cx Expect Features to be Automatically Setup | HG Closed VOCs | Closed | HG VOC |
| VOC-8319 | Cx Requesting to be Moved to New Server Due to Performance Issues | HG Closed VOCs | Closed | HG VOC |
| VOC-8308 | GSuite :: No Duplicate Account Creation Warning | HG Closed VOCs | Closed | HG VOC |
| VOC-8298 | Portal :: Cx Wants to Sort/Filter/Organize Domains | HG Closed VOCs | Closed | HG VOC |
| VOC-8295 | Gatorbill :: Professional Email Addons rebilling despite never being fully activated | HG Closed VOCs | Closed | HG VOC |
| VOC-8260 | cPanel :: CSS Issues (Large Icons, Oversized Text, etc) | HG Closed VOCs | Closed | HG VOC |
| VOC-8470 | Cloudmark :: Cx Annoyed with Lack of Transparency | HG Closed VOCs | Closed | HG VOC |
| VOC-8509 | Gatorbill :: Duplicate Invoices for Domain Renewal | HG Closed VOCs | Closed | HG VOC |
| VOC-8508 | Sitelock :: AutoSSL/LetsEncrypt Issues with CDN | HG Closed VOCs | Closed | HG VOC |
| VOC-8474 | OWP :: Incorrect Nameservers in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8112 | Disconnected from Genesys - Phones and Chats | HG Closed VOCs | Closed | HG VOC |
| VOC-8560 | Portal :: Customer Forbidden (403) from Accessing Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8566 | Office365 :: Unable to reduce number of licenses | HG Closed VOCs | Closed | HG VOC |
| VOC-8217 | Portal SSL orders should not allow Countries banned by Comodo | HG Closed VOCs | Closed | HG VOC |
| VOC-8226 | Sitelock :: An active site by this name already exists under the same reseller | HG Closed VOCs | Closed | HG VOC |
| VOC-8583 | Gatorbill :: VPS Container Domain Must Start With Letter when Adding IP | HG Closed VOCs | Closed | HG VOC |
| VOC-8585 | Gatorbill :: Can't Update Primary Email Due to Incorrect Address | HG Closed VOCs | Closed | HG VOC |
| VOC-8639 | VPS :: cPanel License Expires When in 'Cancel Recurring' Status | HG Closed VOCs | Closed | HG VOC |
| VOC-8642 | OWP :: Unable to Access Webmail via Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8351 | Domains :: .co Domain TLD's fail to register | HG Closed VOCs | Closed | HG VOC |
| VOC-8368 | PHP UPGRADE :: Forced Upgrade | HG Closed VOCs | Closed | HG VOC |
| VOC-8370 | Customers Confused About Migration vs. Domain Transfer | HG Closed VOCs | Closed | HG VOC |
| VOC-8413 | CodeGuard :: WP Plugin - Backups Cannot Be Deleted | HG Closed VOCs | Closed | HG VOC |
| VOC-8373 | Customers Unhappy Their Registrant Info is Publicly Listed | HG Closed VOCs | Closed | HG VOC |
| VOC-8073 | Unable to reactivate the Shared hosting packages | HG Closed VOCs | Closed | HG VOC |
| VOC-8076 | HG :: Website Builder Doesn't Load From Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8077 | HG :: Reseller Downtime - Compensation Requests | HG Closed VOCs | Closed | HG VOC |
| VOC-8615 | Gatorbill :: Error Recording Package Cancellation and Deleting Invoices | HG Closed VOCs | Closed | HG VOC |
| VOC-8080 | Reseller Series :: Accounts Missing :: After-Migration from Houston DC | HG Closed VOCs | Closed | HG VOC |
| VOC-8086 | CodeGuard :: Requests for Recommendation for Specific CodeGuard Plan | HG Closed VOCs | Closed | HG VOC |
| VOC-8087 | Domain Privacy :: Request to Toggle Auto Renew On-Off | HG Closed VOCs | Closed | HG VOC |
| VOC-8089 | HG :: Your web browser is not supported | HG Closed VOCs | Closed | HG VOC |
| VOC-8090 | HG :: Can't open perl script ""/usr/local/cpanel/3rdparty/quickinstall/scripts/checkupdates.pl"": N+ | HG Closed VOCs | Closed | HG VOC |
| VOC-8091 | HG :: Degraded Performance - gator3k series | HG Closed VOCs | Closed | HG VOC |
| VOC-8092 | Hostgator Ownership FOS Form | HG Closed VOCs | Closed | HG VOC |
| VOC-8193 | HG | Credits Calculator URL Not Loading | HG Closed VOCs | Closed | HG VOC |
| VOC-8616 | CodeGuard :: Addon Reactivation Failure | HG Closed VOCs | Closed | HG VOC |
| VOC-8194 | Portal :: Cx Asking for Details of Invoice | HG Closed VOCs | Closed | HG VOC |
| VOC-8195 | O365 :: User account not in partner center but exists in HAL and customer portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8617 | SiteLock :: ""403 Forbidden"" Error Occurs When Accessing via Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8198 | Outbound Email Issues: Mail detected as spam in last 24 hours | HG Closed VOCs | Closed | HG VOC |
| VOC-8199 | Customers are charged for Premium Domains, which cannot be registered with our registrar | HG Closed VOCs | Closed | HG VOC |
| VOC-8200 | Tracking Requests to Change Primary Email Address on Account | HG Closed VOCs | Closed | HG VOC |
| VOC-8618 | SiteLock :: Unable To Enable SiteLock CDN | HG Closed VOCs | Closed | HG VOC |
| VOC-8619 | WHM GoogleApps/Suite :: 500 Error in WHM | HG Closed VOCs | Closed | HG VOC |
| VOC-8203 | Billing :: Customers Want Charge Details on Invoice | HG Closed VOCs | Closed | HG VOC |
| VOC-8204 | Add ETA of domain transfer as a NOTE in Manage Domains Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8205 | Add ICANN Verification status column in Manage Domains Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8206 | Gatorbill :: Unable to Edit Domains in Customers Account | HG Closed VOCs | Closed | HG VOC |
| VOC-8207 | UpdraftPlus and other Backup Plugin Issues | HG Closed VOCs | Closed | HG VOC |
| VOC-8208 | Google Workspace :: State Not Available for Certain Countries | HG Closed VOCs | Closed | HG VOC |
| VOC-8210 | Let's Encrypt (AutoSSL) failing to install Certificate on non-www | HG Closed VOCs | Closed | HG VOC |
| VOC-8212 | OWP Hosting | 503 Error at WP-Admin after DC Migration | HG Closed VOCs | Closed | HG VOC |
| VOC-8213 | Gmail:: You no longer have access to email@xxxxxx.com. To send this email, choose a different "from+ | HG Closed VOCs | Closed | HG VOC |
| VOC-8214 | Update Domain Transfer Messaging:: There was an error loading this domain.�Please try again later o+ | HG Closed VOCs | Closed | HG VOC |
| VOC-8216 | Requests for Migrations from Internal source accounts (Internal Migrations) | HG Closed VOCs | Closed | HG VOC |
| VOC-8218 | Roundcube:: Database error connection failed when checking emails | HG Closed VOCs | Closed | HG VOC |
| VOC-8219 | SiteLock Does Not Contain DNS Information | HG Closed VOCs | Closed | HG VOC |
| VOC-8221 | Chat Support: Endless Chat window loading screen | HG Closed VOCs | Closed | HG VOC |
| VOC-8624 | OWP :: ""403 Forbidden"" Error Occurs When Managing Blog | HG Closed VOCs | Closed | HG VOC |
| VOC-8134 | Codeguard :: Notifications Delayed or Not Sent | HG Closed VOCs | Closed | HG VOC |
| VOC-8632 | WSB :: SiteBuilder Content Missing | HG Closed VOCs | Closed | HG VOC |
| VOC-8595 | Gatorbill :: Domain Transfer Initiated Without Service Fee/Invoice Generated | HG Closed VOCs | Closed | HG VOC |
| VOC-8596 | Gatorbill :: System generating double invoices for renewal | HG Closed VOCs | Closed | HG VOC |
| VOC-8335 | ToS :: Prohibited Use & Violation of Acceptable Use Policy | HG Closed VOCs | Closed | HG VOC |
| VOC-8125 | CodeGuard :: Failed to Provision - 503 Service Unavailable | HG Closed VOCs | Closed | HG VOC |
| VOC-8126 | Files/Folders/ Email Accounts Missing :: After-Migration :: Gator4k Series from Houston DC | HG Closed VOCs | Closed | HG VOC |
| VOC-8129 | After-Migration Issues :: Gator4k Series from Houston DC | HG Closed VOCs | Closed | HG VOC |
| VOC-8599 | Gatorbill :: New packages going into Delivery Error status | HG Closed VOCs | Closed | HG VOC |
| VOC-8600 | Jetpack Plugin updates | HG Closed VOCs | Closed | HG VOC |
| VOC-8137 | Quickbooks notifications flagged on RBL Spamlist | HG Closed VOCs | Closed | HG VOC |
| VOC-8139 | Gatorbill :: Welcome Email preview not available | HG Closed VOCs | Closed | HG VOC |
| VOC-8341 | Portal :: Error Updating Portal Password within Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8608 | Spam :: Email bouncing due to spamcop.net listing | HG Closed VOCs | Closed | HG VOC |
| VOC-8301 | Portal :: VPS/Dedi Upgrade Option Not Working | HG Closed VOCs | Closed | HG VOC |
| VOC-8164 | Hostgator website showing US Tax for a non-US Customer | HG Closed VOCs | Closed | HG VOC |
| VOC-8166 | Unable to change Weebly Billing Cycle | HG Closed VOCs | Closed | HG VOC |
| VOC-8184 | Wordpress :: Single Sign On Not Working for Login to WP-Admin | HG Closed VOCs | Closed | HG VOC |
| VOC-8311 | CodeGuard :: An error occurred processing the request | HG Closed VOCs | Closed | HG VOC |
| VOC-8316 | Customer Expecting Out-of-Scope Assistance | HG Closed VOCs | Closed | HG VOC |
| VOC-8098 | HG Provo to Atlanta Planned Datacenter Migration | HG Closed VOCs | Closed | HG VOC |
| VOC-8485 | mail.domain.tld Shows domain.tld Page | HG Closed VOCs | Closed | HG VOC |
| VOC-8495 | EMAIL BREACH :: Cx Passwords Changed | HG Closed VOCs | Closed | HG VOC |
| VOC-8524 | PHP :: Updating Site PHP Causes Database Connection Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8394 | Wordpress:: WP requires at least PHP version 5.6.20 | HG Closed VOCs | Closed | HG VOC |
| VOC-8625 | WSB :: "An error occurred processing the request. If the issue persists, please contact support" | HG Closed VOCs | Closed | HG VOC |
| VOC-8133 | Houston DC Planned Migration | HG Closed VOCs | Closed | HG VOC |
| VOC-8293 | Portal :: Error Enabling Shell Access on Cloud Hosting | HG Closed VOCs | Closed | HG VOC |
| VOC-8627 | Gatorbill :: Multiple Invoices Generated/Charged For Hosting Packages | HG Closed VOCs | Closed | HG VOC |
| VOC-8628 | OWP Package :: Error Shows in ""Cache Settings"" Page for OWP Blog in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8629 | phpMyAdmin :: Error occurs when saving changes in phpMyAdmin Designer. | HG Closed VOCs | Closed | HG VOC |
| VOC-8294 | Elementor :: 500 Internal Server Error (ISE) | HG Closed VOCs | Closed | HG VOC |
| VOC-8633 | SiteLock :: ""An error occurred processing the request."" When Attempting to Access SiteLock via Po+ | HG Closed VOCs | Closed | HG VOC |
| VOC-8634 | Weebly :: "There was an error processing your request. If the issue persists, please contact suppor+ | HG Closed VOCs | Closed | HG VOC |
| VOC-8635 | GSuite :: ""There was an error retrieving your G Suite account information. Please contact support + | HG Closed VOCs | Closed | HG VOC |
| VOC-8623 | OWP Package :: Error Shows in ""Email Accounts"" Page for OWP Blog in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8640 | WSB :: Internal Error Occurred When Publishing | HG Closed VOCs | Closed | HG VOC |
| VOC-8229 | Customer chat message not showing after typed. | HG Closed VOCs | Closed | HG VOC |
| VOC-8225 | Dedicated Server Performance Issues | HG Closed VOCs | Closed | HG VOC |
| VOC-8227 | Chat Support: *ONLY* when Customer reports previous chat session disconnected | HG Closed VOCs | Closed | HG VOC |
| VOC-8228 | WinShared - PHP/Plesk Timeouts | HG Closed VOCs | Closed | HG VOC |
| VOC-8230 | Google Ads :: US based customer unable to get code | HG Closed VOCs | Closed | HG VOC |
| VOC-8231 | HG Website Builder :: Temporarily Unpublishing Your Website | HG Closed VOCs | Closed | HG VOC |
| VOC-8232 | Billing:: Addons not canceling after hosting package canceled | HG Closed VOCs | Closed | HG VOC |
| VOC-8233 | Domains :: Domain Transfer In Expires | HG Closed VOCs | Closed | HG VOC |
| VOC-8304 | VPS/Dedi :: Cx Cannot Update cPanel/WHM | HG Closed VOCs | Closed | HG VOC |
| VOC-8307 | Weebly :: Double Installation Makes Both Inaccessible | HG Closed VOCs | Closed | HG VOC |
| VOC-8310 | VPS :: DNS Not Resolving (PowerDNS) | HG Closed VOCs | Closed | HG VOC |
| VOC-8313 | IWI :: SalesForce Terms of Service (TOS) Tickets | HG Closed VOCs | Closed | HG VOC |
| VOC-8315 | Gatorbill :: Credit Card Transactions should list last 4 digits of Credit Card charged | HG Closed VOCs | Closed | HG VOC |
| VOC-8317 | Genesys :: Can't Hear Customer After Hold | HG Closed VOCs | Closed | HG VOC |
| VOC-8318 | Manage Domain Portal :: Nameservers Not Saving | HG Closed VOCs | Closed | HG VOC |
| VOC-8320 | cPanel :: Not Accessible & Can't Be Found | HG Closed VOCs | Closed | HG VOC |
| VOC-8323 | Portal :: Request for Company Name in Invoice Details | HG Closed VOCs | Closed | HG VOC |
| VOC-8324 | cPanel :: Cx Unable to Access cPanel from Local Network | HG Closed VOCs | Closed | HG VOC |
| VOC-8325 | Shared Servers :: Issues with Gator4K series boxes | HG Closed VOCs | Closed | HG VOC |
| VOC-8326 | Domains :: Unpaid Renewal Invoice Stays Active and Domain Expires | HG Closed VOCs | Closed | HG VOC |
| VOC-8329 | Portal :: Incorrect Price Listed on Upgrade | HG Closed VOCs | Closed | HG VOC |
| VOC-8330 | Gatorbill :: Unpaid Invoice Remains Active | HG Closed VOCs | Closed | HG VOC |
| VOC-8331 | Migrations :: Moving from SiteGround due to Need for cPanel | HG Closed VOCs | Closed | HG VOC |
| VOC-8332 | Portal :: Make HG-to-HG Migrations Easier to Submit | HG Closed VOCs | Closed | HG VOC |
| VOC-8334 | Email :: Customers Need Education Regarding POP3 and IMAP | HG Closed VOCs | Closed | HG VOC |
| VOC-8336 | Portal :: Customers Cannot Change Renewal Cycle in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8337 | Billing :: Addons Not Canceling with Hosting/ No Cancel Recurring for Addons | HG Closed VOCs | Closed | HG VOC |
| VOC-8338 | Gatorbill :: Dispute System Only Handles Credit Cards | HG Closed VOCs | Closed | HG VOC |
| VOC-8339 | Portal :: Password Stops Working & Not Receiving Reset Confirmation Emails Notifications | HG Closed VOCs | Closed | HG VOC |
| VOC-8342 | Email :: Emails Not Showing Up in Horde | HG Closed VOCs | Closed | HG VOC |
| VOC-8343 | cPanel/WHM :: Server Security Measures | HG Closed VOCs | Closed | HG VOC |
| VOC-8345 | Portal :: Customer Receives Error When Attempting to Login with Correct Credentials | HG Closed VOCs | Closed | HG VOC |
| VOC-8346 | Portal :: Package Cancellation in Portal Not Working | HG Closed VOCs | Closed | HG VOC |
| VOC-8349 | Escalations :: Last Resort Verification | HG Closed VOCs | Closed | HG VOC |
| VOC-8350 | Portal :: PayPal Agreement Cancellation Information Out of Date | HG Closed VOCs | Closed | HG VOC |
| VOC-8352 | PHP :: SQlite Upgrade Request | HG Closed VOCs | Closed | HG VOC |
| VOC-8353 | Domains :: Windows Server Name Servers Not Listed in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8355 | Portal :: No Invoice Generated When Upgrading Weebly | HG Closed VOCs | Closed | HG VOC |
| VOC-8357 | Customer Requesting Limited Access for Developer | HG Closed VOCs | Closed | HG VOC |
| VOC-8358 | Portal :: Customer Unable to Remove Old Site from ""My Websites"" | HG Closed VOCs | Closed | HG VOC |
| VOC-8359 | Portal :: Invoice Does Not Show Payment Method | HG Closed VOCs | Closed | HG VOC |
| VOC-8361 | Webmail :: No Forgot Password Link for Webmail Login | HG Closed VOCs | Closed | HG VOC |
| VOC-8362 | cPanel :: No Forgot Password Link for cPanel Login for Reseller | HG Closed VOCs | Closed | HG VOC |
| VOC-8363 | Webmail :: Roundcube Is Difficult to Use on Mobile Device | HG Closed VOCs | Closed | HG VOC |
| VOC-8364 | Portal :: Cx Requests Ability to Update Secondary Email | HG Closed VOCs | Closed | HG VOC |
| VOC-8365 | Email :: Roundcube Search Function Not Returning Results | HG Closed VOCs | Closed | HG VOC |
| VOC-8366 | SSL :: Unable to Purchase SSL Through Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8369 | Portal :: Domain/Migration Verbiage Needlessly Confusing | HG Closed VOCs | Closed | HG VOC |
| VOC-8371 | WordPress :: Coming Soon Page Has Fatal Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8372 | cPanel :: Customer Wants to Change Username | HG Closed VOCs | Closed | HG VOC |
| VOC-8376 | WordPress :: Can't Access wp-admin with Email | HG Closed VOCs | Closed | HG VOC |
| VOC-8382 | Customers requesting PHP version 8 | HG Closed VOCs | Closed | HG VOC |
| VOC-8383 | Portal :: Add Name Servers Becomes Unreachable After Third Name Server | HG Closed VOCs | Closed | HG VOC |
| VOC-8384 | CodeGuard :: Cx Doesn't Understand Default Setup | HG Closed VOCs | Closed | HG VOC |
| VOC-8385 | Cx Confused About Where To Manage Domains | HG Closed VOCs | Closed | HG VOC |
| VOC-8386 | Launchpad :: Can't Register Domain with Special Characters in Billing Details | HG Closed VOCs | Closed | HG VOC |
| VOC-8387 | WordPress :: Softaculous Install Fails After One-Click Install Used | HG Closed VOCs | Closed | HG VOC |
| VOC-8388 | Cx Confused with Difference Between Transferring and Pointing Domain | HG Closed VOCs | Closed | HG VOC |
| VOC-8389 | Gatorbill :: Unable to Change Username on Hosting Package Due to HAL Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8643 | SEO Tools :: Unable to Access Active/Existing SEO Tools Platform in HG Billing Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8391 | Domain Privacy :: Invoice Does Not Show Associated Domain | HG Closed VOCs | Closed | HG VOC |
| VOC-8392 | Customers Have Difficulty Seeing Pre-Bill Notice in Renewal Email | HG Closed VOCs | Closed | HG VOC |
| VOC-8397 | WordPress :: ""Log in with Wordpress.com"" | HG Closed VOCs | Closed | HG VOC |
| VOC-8393 | Reseller :: Request to Access cPanel/WHM via Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8395 | VPS :: Welcome Email Does Not Include Nameserver IPs | HG Closed VOCs | Closed | HG VOC |
| VOC-8398 | SiteLock :: Dashboard Internal Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8399 | Roundcube :: Calendar Does Not Work on Classic UI | HG Closed VOCs | Closed | HG VOC |
| VOC-8401 | Gatorbill :: Cx Requesting Package Limit Increase | HG Closed VOCs | Closed | HG VOC |
| VOC-8402 | Customer Requests Refund Within Policy After Cancellation is Processed | HG Closed VOCs | Closed | HG VOC |
| VOC-8403 | WSB :: Not Accessible After Domain Change | HG Closed VOCs | Closed | HG VOC |
| VOC-8131 | Houston DC Server Planned Migration | HG Closed VOCs | Closed | HG VOC |
| VOC-8132 | Email Failure: Exim version 4.95 ""Message has lines too long for transport"" Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8405 | SalesForce :: Cx Cannot Reply to cases-support@hostgator.com | HG Closed VOCs | Closed | HG VOC |
| VOC-8406 | WordPress :: Facebook WooCommerce Parse Errors | HG Closed VOCs | Closed | HG VOC |
| VOC-8407 | Launchpad :: Verification Emails Going to Spam/Junk | HG Closed VOCs | Closed | HG VOC |
| VOC-8408 | cPanel :: Unable to Upgrade on CentOS 6 | HG Closed VOCs | Closed | HG VOC |
| VOC-8409 | MySQL :: checkmysql has determined that there are corrupted database tables | HG Closed VOCs | Closed | HG VOC |
| VOC-8410 | Portal :: Reports of Migration Form Not Working | HG Closed VOCs | Closed | HG VOC |
| VOC-8414 | Domain Privacy :: Creating Invoices on Cancelled Domains | HG Closed VOCs | Closed | HG VOC |
| VOC-8415 | Portal :: Unable to Access cPanel | HG Closed VOCs | Closed | HG VOC |
| VOC-8416 | Weebly :: Cx Requesting ""Undo"" Option | HG Closed VOCs | Closed | HG VOC |
| VOC-8417 | SPF :: Records Missing websitewelcome.com | HG Closed VOCs | Closed | HG VOC |
| VOC-7444 | Domain Registration search doesn't work without a tld | HG Closed VOCs | Closed | HG VOC |
| VOC-8419 | OWP :: ""An internal error occurred"" Attempting to Access WP Admin from Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8050 | DNS :: DNSSEC Requests | HG Closed VOCs | Closed | HG VOC |
| VOC-8420 | cPanel :: Switching to HG Theme Causing Errors | HG Closed VOCs | Closed | HG VOC |
| VOC-8421 | Windows Shared :: Password Not Sent In Initial Welcome Email | HG Closed VOCs | Closed | HG VOC |
| VOC-8422 | Catchall :: Cx Requesting Catchall Email Address on Shared | HG Closed VOCs | Closed | HG VOC |
| VOC-8424 | Portal :: Cx Request Website Builder on Main Dashboard | HG Closed VOCs | Closed | HG VOC |
| VOC-8426 | Portal :: Generated Password Not Working | HG Closed VOCs | Closed | HG VOC |
| VOC-8427 | Gatorbill :: cPanel Password Reset Doesn't Work | HG Closed VOCs | Closed | HG VOC |
| VOC-8305 | Portal :: Customers Want to Track Case Status | HG Closed VOCs | Closed | HG VOC |
| VOC-8430 | Cx Expecting Free Domain Privacy | HG Closed VOCs | Closed | HG VOC |
| VOC-8431 | Portal :: Unable to Access Billing History | HG Closed VOCs | Closed | HG VOC |
| VOC-8057 | Customer Requests Out Of Policy Refund After Cancellation is Processed | HG Closed VOCs | Closed | HG VOC |
| VOC-8344 | Portal :: Cx Requesting Email Notifications from HostGator Show in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8432 | Cpanel:: Customers requesting to enable Python 3.5 | HG Closed VOCs | Closed | HG VOC |
| VOC-8433 | WP Live :: Cx Unsure How to Contact | HG Closed VOCs | Closed | HG VOC |
| VOC-8288 | cPanel :: ""Domains"" Section Defaults to public_html Doc Root | HG Closed VOCs | Closed | HG VOC |
| VOC-8435 | O365 :: Cannot Manage Beyond 10 Email Accounts | HG Closed VOCs | Closed | HG VOC |
| VOC-8437 | CentOS 6 :: End of Life | HG Closed VOCs | Closed | HG VOC |
| VOC-8438 | Portal :: ""Loading..."" on Contact Info Tab of Domains Section | HG Closed VOCs | Closed | HG VOC |
| VOC-8439 | Ninja Forms Plugin :: SiteLock Detects as Malware | HG Closed VOCs | Closed | HG VOC |
| VOC-8440 | Launchpad :: Cx Confused by Registrar Different than HostGator | HG Closed VOCs | Closed | HG VOC |
| VOC-8441 | Google Workspace :: Cx Requesting Additional Resources/Features | HG Closed VOCs | Closed | HG VOC |
| VOC-8068 | Basekit not updating site correctly after publishing. | HG Closed VOCs | Closed | HG VOC |
| VOC-8289 | VPS/Dedi :: Errors as a Result of Low Disk Space/High Inodes | HG Closed VOCs | Closed | HG VOC |
| VOC-8442 | GATOR :: Cx Confused By Gator Builder Naming/Site Flow | HG Closed VOCs | Closed | HG VOC |
| VOC-8443 | SSL :: Positive SSL Not Renewing After Payment | HG Closed VOCs | Closed | HG VOC |
| VOC-8551 | WSB :: Pending Template Selection after saving site - unable to publish | HG Closed VOCs | Closed | HG VOC |
| VOC-8096 | NGINX failing to start on cPanel servers | HG Closed VOCs | Closed | HG VOC |
| VOC-8099 | Softaculous :: WordPress cannot be installed in the Free version of Softaculous. Unlock Premium Fea+ | HG Closed VOCs | Closed | HG VOC |
| VOC-8553 | WSB :: Not Publishing Files | HG Closed VOCs | Closed | HG VOC |
| VOC-8554 | Weebly :: Editor says the site is published but nothing is published to the server | HG Closed VOCs | Closed | HG VOC |
| VOC-8101 | CodeGuard :: Customer's confused about HG's Plans and Pricing | HG Closed VOCs | Closed | HG VOC |
| VOC-8556 | Email :: SSL/TLS connection issues from Gmail/Google | HG Closed VOCs | Closed | HG VOC |
| VOC-8557 | O365 :: Client is Unable to Activate New Office 365 Addon (Addon is Active in HAL) | HG Closed VOCs | Closed | HG VOC |
| VOC-8558 | Weebly :: Website Published! Image Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8559 | Portal :: Dashboard Showing White Screen in FireFox | HG Closed VOCs | Closed | HG VOC |
| VOC-8124 | Missing email in "Trash" on Shared, Reseller, Cloud or WordPress hosting plans. | HG Closed VOCs | Closed | HG VOC |
| VOC-8561 | Softaculous :: Failing to install software (WordPress, Chamilo, Moodle) because of PHP version | HG Closed VOCs | Closed | HG VOC |
| VOC-8562 | Softaculous :: WordPress cannot be installed in the Free version of Softaculous! Please notify your+ | HG Closed VOCs | Closed | HG VOC |
| VOC-8563 | WSB :: YouTube Videos Added via Video Widget Are Not Found | HG Closed VOCs | Closed | HG VOC |
| VOC-8127 | Softaculous :: Existing installs not manageable in Softaculous | HG Closed VOCs | Closed | HG VOC |
| VOC-8128 | Domain Privacy Status changes to Pending Parent Task in GBadmin | HG Closed VOCs | Closed | HG VOC |
| VOC-8130 | Launchpad email reminders that don't include the instructions for modifying Contact Information | HG Closed VOCs | Closed | HG VOC |
| VOC-8565 | Portal :: 502 Gateway Error/Proxy Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8567 | Portal :: Unable to see/manage packages in portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8568 | Sitelock :: Drop Down Menus Blank | HG Closed VOCs | Closed | HG VOC |
| VOC-8570 | OWP :: Invalid Domain Name Specified. | HG Closed VOCs | Closed | HG VOC |
| VOC-8571 | SiteLock :: SiteLock for VPS/Dedi platform | HG Closed VOCs | Closed | HG VOC |
| VOC-8572 | Sitelock :: Cannot Manage SiteLock on OWP (Installation error) | HG Closed VOCs | Closed | HG VOC |
| VOC-8573 | WSB :: Website builder using wrong FTP account for publishing | HG Closed VOCs | Closed | HG VOC |
| VOC-8575 | Sitelock :: Error "" Please contact support when you are ready to cancel the existing Sitelock plan+ | HG Closed VOCs | Closed | HG VOC |
| VOC-8576 | cases-support@hostgator.com Emails Going to Spam | HG Closed VOCs | Closed | HG VOC |
| VOC-8577 | Weebly :: Upgrade from Basic to Pro only allowing Basic Features in Weebly Editor | HG Closed VOCs | Closed | HG VOC |
| VOC-8578 | OWP :: Installation Failed | HG Closed VOCs | Closed | HG VOC |
| VOC-8579 | Portal :: Customers unable to access Email Accounts or Webmail from Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8581 | Domains :: Updating Contact Information ""An error occurred"" | HG Closed VOCs | Closed | HG VOC |
| VOC-8582 | OWP Package :: High Count of WP Admin Users Causing Portal's SSO To Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8614 | Google Workspace :: 403 Forbidden You don't have permission to access | HG Closed VOCs | Closed | HG VOC |
| VOC-8138 | checkbackuphg command [*] Invalid user found: []. Exiting. | HG Closed VOCs | Closed | HG VOC |
| VOC-8142 | WordPress :: Issues from WP 6 Update | HG Closed VOCs | Closed | HG VOC |
| VOC-8143 | Hosting :: OLD getting started page (default.html) not compatible with HTTPS | HG Closed VOCs | Closed | HG VOC |
| VOC-8145 | Hosting :: New ""SW"" Package ID | Shared Hosting Moved to HAL | HG Closed VOCs | Closed | HG VOC |
| VOC-8146 | There has been a critical error on this website"" when connecting to WordPress dashboard from Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8147 | Gatorbill :: Dedicated Server IP Address Search Not Finding Account | HG Closed VOCs | Closed | HG VOC |
| VOC-8148 | SSL :: Customers Needing to Force HTTPS | HG Closed VOCs | Closed | HG VOC |
| VOC-8149 | Frequently Requested Default Admin Login URLs For Customers | HG Closed VOCs | Closed | HG VOC |
| VOC-8436 | cPanel :: A fatal error or timeout occurred while processing this directive. | HG Closed VOCs | Closed | HG VOC |
| VOC-8150 | Onboarding :: WordPress Installation Leads to Needing Site Clone | HG Closed VOCs | Closed | HG VOC |
| VOC-8152 | Payments :: No Invoice Generated but Package Is Active | HG Closed VOCs | Closed | HG VOC |
| VOC-8153 | WORDPRESS :: ""403 Forbidden"" Error Occurs When Clicking WP-Admin Menu Links | HG Closed VOCs | Closed | HG VOC |
| VOC-8154 | SiteLock:: Cannot Toggle Sitelock CDN As Cloudflare CDN Service Already Exists. | HG Closed VOCs | Closed | HG VOC |
| VOC-8156 | Clients on lsphp servers unable to run PHP in .html files | HG Closed VOCs | Closed | HG VOC |
| VOC-8157 | cPanel :: Inode and Processes information button under cPanel General Information | HG Closed VOCs | Closed | HG VOC |
| VOC-8158 | Outlook:: 451 Temporary local problem | HG Closed VOCs | Closed | HG VOC |
| VOC-8159 | Checkout:: Customer unable to sign up due to invalid phone number error | HG Closed VOCs | Closed | HG VOC |
| VOC-8160 | Automated Package Cancellation Notification | HG Closed VOCs | Closed | HG VOC |
| VOC-8165 | SiteLock :: Common TrueShield Firewall Errors | HG Closed VOCs | Closed | HG VOC |
| VOC-8167 | Network Connectivity Outage | HG Closed VOCs | Closed | HG VOC |
| VOC-8168 | OWP :: Change next renewal date required to cancel package in gbadmin | HG Closed VOCs | Closed | HG VOC |
| VOC-8169 | PHP :: 'imagemagick' Version Mismatch | HG Closed VOCs | Closed | HG VOC |
| VOC-8170 | Microsoft O365 Business Plus & Business Pro Plan Options Not Available for Purchase | HG Closed VOCs | Closed | HG VOC |
| VOC-8172 | Customers transferring to us for Free Webmail | HG Closed VOCs | Closed | HG VOC |
| VOC-8171 | Portal :: Edit Site Wordpress banner remains in Portal after Wordpress Uninstalled | HG Closed VOCs | Closed | HG VOC |
| VOC-8173 | DNS :: mail.domain.com defaulted to CNAME when account created | HG Closed VOCs | Closed | HG VOC |
| VOC-8174 | 504 Gateway Time Out gbadmin | HG Closed VOCs | Closed | HG VOC |
| VOC-8292 | Domains :: Domain Active in LaunchPad, Canceled in GBAdmin | HG Closed VOCs | Closed | HG VOC |
| VOC-8175 | Sales IVR used for support requests | HG Closed VOCs | Closed | HG VOC |
| VOC-8177 | WSB :: Unable to change domain in sitebuilder | HG Closed VOCs | Closed | HG VOC |
| VOC-8178 | Softaculous SMF clone option temporarily removed | HG Closed VOCs | Closed | HG VOC |
| VOC-8179 | O365 :: Active services but ""No Email Subscriptions Could Be Found"" in customer portal. | HG Closed VOCs | Closed | HG VOC |
| VOC-8180 | Customer received email about Dedicated Server Planned Maintenance | HG Closed VOCs | Closed | HG VOC |
| VOC-8182 | PHP :: Customer's Getting File Download When Visiting Site | HG Closed VOCs | Closed | HG VOC |
| VOC-8183 | Chat :: Customer Wants Sound Notification | HG Closed VOCs | Closed | HG VOC |
| VOC-8187 | WSB :: Unable to change domain in builder or publish after cPanel domain change | HG Closed VOCs | Closed | HG VOC |
| VOC-8189 | SiteLock :: ""Failed to validate args in method Addon::validate_add"" | HG Closed VOCs | Closed | HG VOC |
| VOC-8190 | Domains :: Invoice Remains for Deleted and Pending Delete Status | HG Closed VOCs | Closed | HG VOC |
| VOC-8191 | Domains :: Customers Unable to Pay Redemption Fee in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8239 | Customers Requesting https Security Headers | HG Closed VOCs | Closed | HG VOC |
| VOC-8192 | Portal :: No Prepayment Option if invoice is due for another service | HG Closed VOCs | Closed | HG VOC |
| VOC-8234 | Directory Index setting changed | HG Closed VOCs | Closed | HG VOC |
| VOC-8235 | PHP DEPRECATION :: Removal of PHP 5.2 & 5.3 | HG Closed VOCs | Closed | HG VOC |
| VOC-8236 | BadBots rules on shared blocking wordpress API calls from Sitelock | HG Closed VOCs | Closed | HG VOC |
| VOC-8237 | Portal :: Unable to purchase Codeguard | HG Closed VOCs | Closed | HG VOC |
| VOC-8613 | SiteLock :: Error up/down grading | HG Closed VOCs | Closed | HG VOC |
| VOC-8644 | SSL :: 'SSL Management' Page Shows Error in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8240 | Portal :: Better Error Messages for Nameserver Update Failures | HG Closed VOCs | Closed | HG VOC |
| VOC-8243 | Webmail :: Reset Password Email Hint is Wrong | HG Closed VOCs | Closed | HG VOC |
| VOC-8286 | SSL :: Mixed Content Warning/Broken Site | HG Closed VOCs | Closed | HG VOC |
| VOC-8245 | VPS :: Customers Cannot Reset Root Password from Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8247 | SiteLock :: Prevent Plus plan - Prompting for upgrade | HG Closed VOCs | Closed | HG VOC |
| VOC-8249 | Billing :: Customer requests tone of due date email to be changed | HG Closed VOCs | Closed | HG VOC |
| VOC-8272 | SiteLock :: Blank Dashboard | HG Closed VOCs | Closed | HG VOC |
| VOC-8273 | Portal :: WordPress Install Failed Card Cannot Be Removed | HG Closed VOCs | Closed | HG VOC |
| VOC-8274 | cPanel :: Confusion Creating New Email Accounts | HG Closed VOCs | Closed | HG VOC |
| VOC-8275 | Portal :: Issues with Cloudflare CDN on Business Plan | HG Closed VOCs | Closed | HG VOC |
| VOC-8276 | SiteLock :: ""Cannot provision if the server IP and DNS A record dis"" | HG Closed VOCs | Closed | HG VOC |
| VOC-8277 | cPanel :: Bandwidth Usage Doesn't Match 3rd Party | HG Closed VOCs | Closed | HG VOC |
| VOC-8279 | WHM :: Reseller Account Limit Set to Zero (0) | HG Closed VOCs | Closed | HG VOC |
| VOC-8281 | WordPress :: All Pages Except Home Give 404 Errors | HG Closed VOCs | Closed | HG VOC |
| VOC-8282 | Malware :: .htaccess File Shows Unexpected Code | HG Closed VOCs | Closed | HG VOC |
| VOC-8283 | Launchpad :: Customer Not Receiving EPP Key Email | HG Closed VOCs | Closed | HG VOC |
| VOC-8284 | Gatorbill :: Active Addons Not Attached to Hosting Package | HG Closed VOCs | Closed | HG VOC |
| VOC-8287 | Portal :: Unable to Access Website Builder | HG Closed VOCs | Closed | HG VOC |
| VOC-8103 | Reset Customer password is not working(Gmail Accounts Only). | HG Closed VOCs | Closed | HG VOC |
| VOC-8104 | HG Sitebuilder & Weebly :: ""This image does not comply with our Terms of Service"" | HG Closed VOCs | Closed | HG VOC |
| VOC-8105 | O365 :: Unable to manage Microsoft Office 365 products in gatorbill. | HG Closed VOCs | Closed | HG VOC |
| VOC-8106 | Gatorbill: The client shows signup non pay even after the payment is received during signup | HG Closed VOCs | Closed | HG VOC |
| VOC-8162 | Declined error for the Positive SSL order through portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8107 | SSL :: Connection Insecure Error when checking Email on Phone or Device | HG Closed VOCs | Closed | HG VOC |
| VOC-8296 | Portal :: Missing content in WordPress Dashboard | HG Closed VOCs | Closed | HG VOC |
| VOC-8299 | Gatorbill :: Addons Do Not Show Associated Domain | HG Closed VOCs | Closed | HG VOC |
| VOC-8300 | Dedicated IP :: Information About IP Not Stored Anywhere | HG Closed VOCs | Closed | HG VOC |
| VOC-8445 | SiteLock :: Unable to Activate CDN/WAF | HG Closed VOCs | Closed | HG VOC |
| VOC-8095 | Identifying New Malware Campaign | HG Closed VOCs | Closed | HG VOC |
| VOC-7276 | AutoSSL installation failures due to Enforce HTTPS redirect | HG Closed VOCs | Closed | HG VOC |
| VOC-8783 | CodeGuard :: Upgrade Failure | HG Closed VOCs | Closed | HG VOC |
| VOC-8782 | CodeGuard :: Not backing up Emails | HG Closed VOCs | Closed | HG VOC |
| VOC-10291 | BH/HG Jarvis | Linux VPS/Dedi Console Flooding - Firewall & NTP | HG Closed VOCs | Closed | HG VOC |
| VOC-10290 | BH-HG JARVIS *NEW PRODUCT*: Unable to make payment Sorry, an error has occurred, please try again | HG Closed VOCs | Closed | HG VOC |
| VOC-10289 | HG Jarvis: Unable to renew the domain from the Account Manager | HG Closed VOCs | Closed | HG VOC |
| VOC-10288 | HG Jarvis: Cant manage domain in cPanel domain icon | HG Closed VOCs | Closed | HG VOC |
| VOC-10286 | HG Jarvis: VPS/Dedicated hostname zone not configured | HG Closed VOCs | Closed | HG VOC |
| VOC-10278 | HG Jarvis: HostGator ENOM Domain Transferred To LaunchPad not found in ENOM, LP or AM | HG Closed VOCs | Closed | HG VOC |
| VOC-8860 | HG :: Customers PIN is not validating until Gbadmin account is fully loaded | HG Closed VOCs | Closed | HG VOC |
| VOC-10276 | HG Jarvis: cPanel license renewal is charging as Reseller Renewal in Account Manager-Renewal Center | HG Closed VOCs | Closed | HG VOC |
| VOC-10275 | HG Jarvis: Cancelled or Expired hosting packages PRE-Jarvis launch were migrated to Jarvis/CSRT | HG Closed VOCs | Closed | HG VOC |
| VOC-10007 | Track errors with Retention task | HG Closed VOCs | Closed | HG VOC |
| VOC-10271 | HG JARVIS: Unable to update/add payment method in Account Manager | HG Closed VOCs | Closed | HG VOC |
| VOC-10270 | HG Jarvis: Customers recieve MISSING VALIDATION INFORMATION email for SSLs already configured | HG Closed VOCs | Closed | HG VOC |
| VOC-10267 | HG Jarvis: Hosting Package after Jarivs Migration shows longer billing term than it did in GBAdmin | HG Closed VOCs | Closed | HG VOC |
| VOC-10264 | Phishing email: Pending Payment Reminder for Invoice #66679633 | HG Closed VOCs | Closed | HG VOC |
| VOC-8850 | Unauthorized Transactions On Customer Accounts With Unrecognized Credit Cards | HG Closed VOCs | Closed | HG VOC |
| VOC-10250 | HG Jarvis: The suspended Package in GB is missing from the CSR/JARVIS tool. | HG Closed VOCs | Closed | HG VOC |
| VOC-10248 | HG Jarvis :Customers are unable to upgrade the hosting plans in the shared server | HG Closed VOCs | Closed | HG VOC |
| VOC-8952 | HG :: Addon Domains In Portal Broken - Moved To Domains in cPanel | HG Closed VOCs | Closed | HG VOC |
| VOC-10235 | HG Jarvis: Customers are unable to modify the profile name with special character via AM. | HG Closed VOCs | Closed | HG VOC |
| VOC-10234 | HG Jarvis: Unable To Log into Account Manager Or Reset Password After Sending Password Reset Link | HG Closed VOCs | Closed | HG VOC |
| VOC-10230 | No option to Claim Google Ads Credit( Related services option is not available in Market place | HG Closed VOCs | Closed | HG VOC |
| VOC-10228 | HG Jarvis: Some accounts dont show the PIn Option/box: where the pin can be entered in CSRT | HG Closed VOCs | Closed | HG VOC |
| VOC-8715 | Wordpress :: Jetpack Social connections to Twitter not working | HG Closed VOCs | Closed | HG VOC |
| VOC-9982 | Unable to receive the accounts reset password link | HG Closed VOCs | Closed | HG VOC |
| VOC-10152 | HG Jarvis: Error Thrown on CodeGuard Backup Creation but Backup is Created | HG Closed VOCs | Closed | HG VOC |
| VOC-10150 | HG Jarvis: Cant purchase SSL for hosted domain when registered with a third-party | HG Closed VOCs | Closed | HG VOC |
| VOC-10226 | HG Jarvis: Unable to purchase Google Workspace | HG Closed VOCs | Closed | HG VOC |
| VOC-10225 | HG Jarvis: Server name mismatch after the Courtesy Migration | HG Closed VOCs | Closed | HG VOC |
| VOC-10224 | HG Jarvis: Customer unable to update the Payment Method from inside Paypal | HG Closed VOCs | Closed | HG VOC |
| VOC-10215 | HG Jarvis: Domain Name Not Visible under the hosting plan in CSR and Account Manager | HG Closed VOCs | Closed | HG VOC |
| VOC-10213 | HG Jarvis: Unable to make payment without trusted phone number in unsupported countries | HG Closed VOCs | Closed | HG VOC |
| VOC-9010 | CER Request - Customer not listed | HG Closed VOCs | Closed | HG VOC |
| VOC-10136 | HG Jarvis: Change button in Trusted Phone number is greyed out | HG Closed VOCs | Closed | HG VOC |
| VOC-10132 | HG Jarvis: Enabling Hosting Control Panel (MFE) to access VPS/DEDI add-ons | HG Closed VOCs | Closed | HG VOC |
| VOC-10127 | HG Jarvis: Addon Products set to Manual Renew Auto Renew | HG Closed VOCs | Closed | HG VOC |
| VOC-7109 | Add necessary redirect code while installing SSL | HG Closed VOCs | Closed | HG VOC |
| VOC-7015 | Create Option to Make VAT/Tax ID Visible on Invoices | HG Closed VOCs | Closed | HG VOC |
| VOC-6975 | SpamExperts :: customers are not receiving mail | HG Closed VOCs | Closed | HG VOC |
| VOC-6953 | Support Chat freeze isssue | HG Closed VOCs | Closed | HG VOC |
| VOC-6799 | Unable to Access cPanel Webmail Horde | HG Closed VOCs | Closed | HG VOC |
| VOC-6796 | Google Workspace: To get started, create your administrator profile. | HG Closed VOCs | Closed | HG VOC |
| VOC-10119 | HG: ACCOUNTS PRE-MIGRATED TO JARVIS BEFORE JARVIS LAUNCH DATE | HG Closed VOCs | Closed | HG VOC |
| VOC-8935 | HG :: PDF File Attachments Sent Through Webmail Are Being Received As Corrupted | HG Closed VOCs | Closed | HG VOC |
| VOC-8998 | Restrictions for .htaccess files over 512kb | HG Closed VOCs | Closed | HG VOC |
| VOC-8997 | Customers contact BH Support for vDeck Brands | HG Closed VOCs | Closed | HG VOC |
| VOC-8996 | Nametag - Customer Does Not Have Nametag | HG Closed VOCs | Closed | HG VOC |
| VOC-10366 | Encountered an issue with our Voice CCS where all calls got disconnected across all brands queue. | HG Closed VOCs | Closed | HG VOC |
| VOC-9073 | HostGator Website shows different hosting package features than Internal Documentation | HG Closed VOCs | Closed | HG VOC |
| VOC-8687 | Adblockers May Block Chat Widget on hostgator.com | HG Closed VOCs | Closed | HG VOC |
| VOC-8925 | HG :: VPS VZ to KVM Migration | HG Closed VOCs | Closed | HG VOC |
| VOC-8762 | Web.com brand agents getting calls routed to them for Network Solutions or Register.com | HG Closed VOCs | Closed | HG VOC |
| VOC-8830 | HG :: (VZ) VPS Packages reactivation/ restart (restartsrv_cpsrvd) is Failing | HG Closed VOCs | Closed | HG VOC |
| VOC-8992 | Basic Hosting Plan and the Free Lets Encrypt SSL customer information | HG Closed VOCs | Closed | HG VOC |
| VOC-8684 | HG DEDI PROVISIONING :: dediprov/check_silos.sh not working with Pega Case IDs | HG Closed VOCs | Closed | HG VOC |
| VOC-8682 | Windows :: Welcome Email & Portal Display Different Name Servers | HG Closed VOCs | Closed | HG VOC |
| VOC-7403 | VDeck Brands Redirecting to Web.com Storefront | HG Closed VOCs | Closed | HG VOC |
| VOC-7387 | My Tickets Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-10349 | Tracking for Manual Wholesale to Retail Transfers | HG Closed VOCs | Closed | HG VOC |
| VOC-9126 | Customers not receiving NDRs since Cloudmark Migration | HG Closed VOCs | Closed | HG VOC |
| VOC-10083 | HG Jarvis: VPS Hosting page missing the Upgrade Plan link | HG Closed VOCs | Closed | HG VOC |
| VOC-8905 | BH/HG Jarvis: Initial WordPress installs failing to complete | HG Closed VOCs | Closed | HG VOC |
| VOC-8754 | HG :: Emails not being delivered due to list=blocklist_hosting | HG Closed VOCs | Closed | HG VOC |
| VOC-8753 | Pega :: Get Invoice Error when attempting to Record a Sale | HG Closed VOCs | Closed | HG VOC |
| VOC-10204 | HG Jarvis: Paid Domain Not Renewed in Account Manager | HG Closed VOCs | Closed | HG VOC |
| VOC-10202 | HG Jarvis: GBAdmin Accounts with no active products were not transferred during Jarvis Migration | HG Closed VOCs | Closed | HG VOC |
| VOC-10198 | HG Jarvis: Option to create Invoice for Migration Fee Request | HG Closed VOCs | Closed | HG VOC |
| VOC-6161 | OX Cloud Migration - Domain on 3rd Party Servers | HG Closed VOCs | Closed | HG VOC |
| VOC-6107 | Error on Wordpress site after editing | HG Closed VOCs | Closed | HG VOC |
| VOC-8660 | Delay in receiving Verification Email Replies from Customers in Pega | HG Closed VOCs | Closed | HG VOC |
| VOC-8659 | cPanel :: Mismatched TTL values error when editing DNS | HG Closed VOCs | Closed | HG VOC |
| VOC-10318 | HG Jarvis: Expired hosting package shows active in CSRT but no option to renew in AM-Renewal Center | HG Closed VOCs | Closed | HG VOC |
| VOC-9895 | HG :: Gatorbill Credits Automatically Applied to Extend Services | HG Closed VOCs | Closed | HG VOC |
| VOC-10043 | Pega: Incorrect accounts being associated with automatic created cases | HG Closed VOCs | Closed | HG VOC |
| VOC-8651 | EIGShell :: EIG Shell not working with Pega Case IDs | HG Closed VOCs | Closed | HG VOC |
| VOC-10316 | BH/HG Jarvis: Unable to setup users in Google Workspace | HG Closed VOCs | Closed | HG VOC |
| VOC-10315 | HG Jarvis: Customer gets text A critical domain name change has been detected when no changes made | HG Closed VOCs | Closed | HG VOC |
| VOC-10310 | HG Jarvis: Remove credit card or PayPal from Account Manager. | HG Closed VOCs | Closed | HG VOC |
| VOC-8741 | Plesklogin EIGshell Command Doubling Output | HG Closed VOCs | Closed | HG VOC |
| VOC-9885 | HG :: forums.hostgator.com redirects to hostgator.com/help | HG Closed VOCs | Closed | HG VOC |
| VOC-9881 | Error: Unable to update nameservers because the domain is not hosted on this account | HG Closed VOCs | Closed | HG VOC |
| VOC-8970 | BH/HG Jarvis: DNS not propagating that has DNSSEC in WHOIS with DNSSEC disabled | HG Closed VOCs | Closed | HG VOC |
| VOC-10308 | HG Jarvis: 2FA code is sent via text or via phone call and at times is incorrect | HG Closed VOCs | Closed | HG VOC |
| VOC-10303 | HG Jarvis: Legacy Wordpress Hosting (OWP) split into Hatchling Packages | HG Closed VOCs | Closed | HG VOC |
| VOC-9873 | Pega Chat Issues | HG Closed VOCs | Closed | HG VOC |
| VOC-10300 | HG Jarvis: Cancel-recurring package in GBadmin is deleted in Jarvis | HG Closed VOCs | Closed | HG VOC |
| VOC-9051 | VPS Hosting Packages Decommissioned Due to Non-Payment | HG Closed VOCs | Closed | HG VOC |
| VOC-8644 | SSL :: SSL Management Page Shows Error in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8643 | SEO Tools :: Unable to Access Active/Existing SEO Tools Platform in HG Billing Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8642 | OWP :: Unable to Access Webmail via Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8640 | WSB :: Internal Error Occurred When Publishing | HG Closed VOCs | Closed | HG VOC |
| VOC-8639 | VPS :: cPanel License Expires When in Cancel Recurring Status | HG Closed VOCs | Closed | HG VOC |
| VOC-8638 | Portal :: Customer is Unable to See Their Domains in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8635 | GSuite :: There was an error retrieving your G Suite account information. Please contact support for more assistance. | HG Closed VOCs | Closed | HG VOC |
| VOC-8634 | Weebly :: There was an error processing your request. If the issue persists, please contact support. | HG Closed VOCs | Closed | HG VOC |
| VOC-8633 | SiteLock :: An error occurred processing the request. When Attempting to Access SiteLock via Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8632 | WSB :: SiteBuilder Content Missing | HG Closed VOCs | Closed | HG VOC |
| VOC-8630 | VAT :: Error when Submitting Valid VAT Information | HG Closed VOCs | Closed | HG VOC |
| VOC-8629 | phpMyAdmin :: Error occurs when saving changes in phpMyAdmin Designer. | HG Closed VOCs | Closed | HG VOC |
| VOC-8628 | OWP Package :: Error Shows in Cache Settings Page for OWP Blog in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8627 | Gatorbill :: Multiple Invoices Generated/Charged For Hosting Packages | HG Closed VOCs | Closed | HG VOC |
| VOC-8625 | WSB :: An error occurred processing the request. If the issue persists, please contact support | HG Closed VOCs | Closed | HG VOC |
| VOC-8624 | OWP :: 403 Forbidden Error Occurs When Managing Blog | HG Closed VOCs | Closed | HG VOC |
| VOC-8623 | OWP Package :: Error Shows in Email Accounts Page for OWP Blog in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8619 | WHM GoogleApps/Suite :: 500 Error in WHM | HG Closed VOCs | Closed | HG VOC |
| VOC-8618 | SiteLock :: Unable To Enable SiteLock CDN | HG Closed VOCs | Closed | HG VOC |
| VOC-8617 | SiteLock :: 403 Forbidden Error Occurs When Accessing via Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8616 | CodeGuard :: Addon Reactivation Failure | HG Closed VOCs | Closed | HG VOC |
| VOC-8615 | Gatorbill :: Error Recording Package Cancellation and Deleting Invoices | HG Closed VOCs | Closed | HG VOC |
| VOC-8614 | Google Workspace :: 403 Forbidden You dont have permission to access | HG Closed VOCs | Closed | HG VOC |
| VOC-8613 | SiteLock :: Error up/down grading | HG Closed VOCs | Closed | HG VOC |
| VOC-8610 | cPanel 80 :: Requires 360,000 Inodes. VPS server low | HG Closed VOCs | Closed | HG VOC |
| VOC-8609 | Frontline :: Performing VPS/Dedicated Server Reboots | HG Closed VOCs | Closed | HG VOC |
| VOC-8608 | Spam :: Email bouncing due to spamcop.net listing | HG Closed VOCs | Closed | HG VOC |
| VOC-8606 | O365 :: Error When Purchasing Additional Licenses on an Existing Subscription | HG Closed VOCs | Closed | HG VOC |
| VOC-8605 | Checkout :: Customer Unable To Signup/Checkout | HG Closed VOCs | Closed | HG VOC |
| VOC-8604 | O365 :: Accounts Not Cancelling | HG Closed VOCs | Closed | HG VOC |
| VOC-8603 | OWP :: A 404 / 500 Error Occurs When Accessing Dashboard via Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8602 | SSL :: Unable To Validate/Provision Positive SSL Certificates To Subdomains | HG Closed VOCs | Closed | HG VOC |
| VOC-8600 | Jetpack Plugin updates | HG Closed VOCs | Closed | HG VOC |
| VOC-8599 | Gatorbill :: New packages going into Delivery Error status | HG Closed VOCs | Closed | HG VOC |
| VOC-8598 | Basekit :: Basekit error post-lifecycling | HG Closed VOCs | Closed | HG VOC |
| VOC-8596 | Gatorbill :: System generating double invoices for renewal | HG Closed VOCs | Closed | HG VOC |
| VOC-8595 | Gatorbill :: Domain Transfer Initiated Without Service Fee/Invoice Generated | HG Closed VOCs | Closed | HG VOC |
| VOC-8594 | Portal :: 403 Forbidden Error Occurs When Changing Primary Domain in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8592 | SSL :: AutoSSL Not Installing LetsEncryptSSL Certificate Due To AAAA (IPv6) DNS Record | HG Closed VOCs | Closed | HG VOC |
| VOC-8591 | Portal :: Add VPS Dedicated IP/Node to SalesForce Cases Submitted via Reboot Form | HG Closed VOCs | Closed | HG VOC |
| VOC-8589 | cPanel/WHM :: 2 Factor Authentication Requests | HG Closed VOCs | Closed | HG VOC |
| VOC-8588 | Portal :: Clicking Settings in Portal Responds With Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8586 | VPS: cPanel License reported as activated on too many machines | HG Closed VOCs | Closed | HG VOC |
| VOC-8585 | Gatorbill :: Cant Update Primary Email Due to Incorrect Address | HG Closed VOCs | Closed | HG VOC |
| VOC-8584 | Google Workspace :: There was an error upgrading your Google Apps Account. Please contact support for assistance | HG Closed VOCs | Closed | HG VOC |
| VOC-8583 | Gatorbill :: VPS Container Domain Must Start With Letter when Adding IP | HG Closed VOCs | Closed | HG VOC |
| VOC-8582 | OWP Package :: High Count of WP Admin Users Causing Portals SSO To Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8581 | Domains :: Updating Contact Information An error occurred | HG Closed VOCs | Closed | HG VOC |
| VOC-8579 | Portal :: Customers unable to access Email Accounts or Webmail from Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8578 | OWP :: Installation Failed | HG Closed VOCs | Closed | HG VOC |
| VOC-8577 | Weebly :: Upgrade from Basic to Pro only allowing Basic Features in Weebly Editor | HG Closed VOCs | Closed | HG VOC |
| VOC-8576 | cases-support@hostgator.com Emails Going to Spam | HG Closed VOCs | Closed | HG VOC |
| VOC-8575 | Sitelock :: Error Please contact support when you are ready to cancel the existing Sitelock plan and we will enable the new one for you. when selecting Sitelock on OWP. | HG Closed VOCs | Closed | HG VOC |
| VOC-8573 | WSB :: Website builder using wrong FTP account for publishing | HG Closed VOCs | Closed | HG VOC |
| VOC-8572 | Sitelock :: Cannot Manage SiteLock on OWP (Installation error) | HG Closed VOCs | Closed | HG VOC |
| VOC-8571 | SiteLock :: SiteLock for VPS/Dedi platform | HG Closed VOCs | Closed | HG VOC |
| VOC-8570 | OWP :: Invalid Domain Name Specified. | HG Closed VOCs | Closed | HG VOC |
| VOC-8568 | Sitelock :: Drop Down Menus Blank | HG Closed VOCs | Closed | HG VOC |
| VOC-8567 | Portal :: Unable to see/manage packages in portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8566 | Office365 :: Unable to reduce number of licenses | HG Closed VOCs | Closed | HG VOC |
| VOC-8565 | Portal :: 502 Gateway Error/Proxy Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8563 | WSB :: YouTube Videos Added via Video Widget Are Not Found | HG Closed VOCs | Closed | HG VOC |
| VOC-8562 | Softaculous :: WordPress cannot be installed in the Free version of Softaculous! Please notify your Server Admin to purchase the premium version of Softaculous! | HG Closed VOCs | Closed | HG VOC |
| VOC-8561 | Softaculous :: Failing to install software (WordPress, Chamilo, Moodle) because of PHP version | HG Closed VOCs | Closed | HG VOC |
| VOC-8560 | Portal :: Customer Forbidden (403) from Accessing Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8559 | Portal :: Dashboard Showing White Screen in FireFox | HG Closed VOCs | Closed | HG VOC |
| VOC-8558 | Weebly :: Website Published! Image Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8557 | O365 :: Client is Unable to Activate New Office 365 Addon (Addon is Active in HAL) | HG Closed VOCs | Closed | HG VOC |
| VOC-8556 | Email :: SSL/TLS connection issues from Gmail/Google | HG Closed VOCs | Closed | HG VOC |
| VOC-8555 | Webmail :: Customer unable to access webmail account | HG Closed VOCs | Closed | HG VOC |
| VOC-8554 | Weebly :: Editor says the site is published but nothing is published to the server | HG Closed VOCs | Closed | HG VOC |
| VOC-8553 | WSB :: Not Publishing Files | HG Closed VOCs | Closed | HG VOC |
| VOC-8551 | WSB :: Pending Template Selection after saving site - unable to publish | HG Closed VOCs | Closed | HG VOC |
| VOC-8550 | Gatorbill :: Invoice Payments Lift Manual Billing Suspensions | HG Closed VOCs | Closed | HG VOC |
| VOC-8549 | Elementor Pro Plugin Vulnerability | HG Closed VOCs | Closed | HG VOC |
| VOC-8548 | cPanel/WHM :: User Login Giving Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8547 | Gatorbill :: Incorrect due dates on invoices | HG Closed VOCs | Closed | HG VOC |
| VOC-8546 | mvmail :: ssl error | HG Closed VOCs | Closed | HG VOC |
| VOC-8545 | Marketplace :: You wont be able to access plan management until provisioning is complete | HG Closed VOCs | Closed | HG VOC |
| VOC-8544 | spamd :: Down and Failed Restart on Shared | HG Closed VOCs | Closed | HG VOC |
| VOC-8543 | Email :: Yahoo SPF Failing | HG Closed VOCs | Closed | HG VOC |
| VOC-8542 | Softaculous :: Customer Domain not Available for WordPress Install/Softaculous Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8541 | Migration Form Failure Create Case | HG Closed VOCs | Closed | HG VOC |
| VOC-8540 | Customer is Requesting Restore | HG Closed VOCs | Closed | HG VOC |
| VOC-8539 | Customer is Requesting Backup | HG Closed VOCs | Closed | HG VOC |
| VOC-8538 | VPS :: Customer is Reporting VPS inodes Full | HG Closed VOCs | Closed | HG VOC |
| VOC-8536 | Dedicated Server :: Customer is Reporting Disk Space Full | HG Closed VOCs | Closed | HG VOC |
| VOC-8535 | Gatorbill :: Unable to Update Primary Domain Name on Package | HG Closed VOCs | Closed | HG VOC |
| VOC-8532 | Resellers :: Customers not receiving ResellerClub Login Information | HG Closed VOCs | Closed | HG VOC |
| VOC-8531 | Escalations :: Package Swap (Reactivating a Cancelled Hosting Package) | HG Closed VOCs | Closed | HG VOC |
| VOC-8530 | Webmail :: Webmail Timing Out When Using Domain Name | HG Closed VOCs | Closed | HG VOC |
| VOC-8529 | PHP :: Your PHP installation appears to be missing the MySQL extension which is required by WordPress. | HG Closed VOCs | Closed | HG VOC |
| VOC-8528 | Signup :: No Verbiage Regarding Lack of cPanel on OWP RegFlow | HG Closed VOCs | Closed | HG VOC |
| VOC-8525 | SalesForce :: New Cases Not Associating With Contact | HG Closed VOCs | Closed | HG VOC |
| VOC-8524 | PHP :: Updating Site PHP Causes Database Connection Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8523 | Domains :: Customers Able to Purchase Domain That Has Already Been Registered | HG Closed VOCs | Closed | HG VOC |
| VOC-8522 | Contact Showing Verified in SalesForce & Genesys for Wrong Account | HG Closed VOCs | Closed | HG VOC |
| VOC-8521 | GoDaddy 2FA Trigger Preventing Migration | HG Closed VOCs | Closed | HG VOC |
| VOC-8519 | Portal :: Inactive Domains Remain in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8518 | Portal :: State and Country Drop Downs Blank | HG Closed VOCs | Closed | HG VOC |
| VOC-8516 | DNS :: Shopify Directs Customers to Contact for DNS Support | HG Closed VOCs | Closed | HG VOC |
| VOC-8514 | Domains :: Cx Requesting Free Domain After Initial Account Signup | HG Closed VOCs | Closed | HG VOC |
| VOC-8510 | Weebly :: Navigation menu buttons invisible on publish | HG Closed VOCs | Closed | HG VOC |
| VOC-8508 | Sitelock :: AutoSSL/LetsEncrypt Issues with CDN | HG Closed VOCs | Closed | HG VOC |
| VOC-8507 | Domains :: EPP Key Doesnt Match in Launchpad and Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8506 | Domains :: Customers Confused About Verification Process | HG Closed VOCs | Closed | HG VOC |
| VOC-8505 | WordPress :: Site Health cURL Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8504 | GSuite :: Error Verifying G Suite Domain | HG Closed VOCs | Closed | HG VOC |
| VOC-8503 | Invoices :: Customer Frustrated Multiple Invoices Charge as One | HG Closed VOCs | Closed | HG VOC |
| VOC-8502 | VPS/Dedi :: Customers Cannot Reset Root Password from Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8500 | WSB :: Customers Unable to Migrate Builder to New Hosting Package | HG Closed VOCs | Closed | HG VOC |
| VOC-8499 | Portal :: Please complete the additional security requirements | HG Closed VOCs | Closed | HG VOC |
| VOC-8497 | Ghost Call :: First Call of Shift | HG Closed VOCs | Closed | HG VOC |
| VOC-8496 | Frontline Support :: Cx Requesting Spanish Support | HG Closed VOCs | Closed | HG VOC |
| VOC-8495 | EMAIL BREACH :: Cx Passwords Changed | HG Closed VOCs | Closed | HG VOC |
| VOC-8494 | Gatorbill :: Cx Not Auto-Charged with Card on File | HG Closed VOCs | Closed | HG VOC |
| VOC-8493 | cPanel :: Error Too Many Redirects | HG Closed VOCs | Closed | HG VOC |
| VOC-8492 | Addon Domains limited to 5 on shared packages. | HG Closed VOCs | Closed | HG VOC |
| VOC-8491 | SiteLock :: Cancelled in Portal but Active in Gatorbill | HG Closed VOCs | Closed | HG VOC |
| VOC-8490 | WordPress :: Issues from 5.5 Update | HG Closed VOCs | Closed | HG VOC |
| VOC-8489 | Nameservers :: NS Update in Portal Not Updating Launchpad | HG Closed VOCs | Closed | HG VOC |
| VOC-8488 | Portal :: Cx Cant See Payment Checkboxes | HG Closed VOCs | Closed | HG VOC |
| VOC-8486 | SEO Tools :: There was an issue processing your request | HG Closed VOCs | Closed | HG VOC |
| VOC-8485 | mail.domain.tld Shows domain.tld Page | HG Closed VOCs | Closed | HG VOC |
| VOC-8484 | CodeGuard :: Downgrade Not Available in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8483 | Temporary URL :: Cx Requests to Preview Site | HG Closed VOCs | Closed | HG VOC |
| VOC-8482 | GSuite :: Upgrading Licenses Adds Invoice Before Confirmation | HG Closed VOCs | Closed | HG VOC |
| VOC-8481 | WordPress :: Plugins/Themes Outdated on 5.5 Update | HG Closed VOCs | Closed | HG VOC |
| VOC-8480 | Gatorbill :: Packages canceling early after being suspended for non-payment | HG Closed VOCs | Closed | HG VOC |
| VOC-8478 | Softaculous :: Quick Install Defaults to https | HG Closed VOCs | Closed | HG VOC |
| VOC-8477 | Cx Requests Additional Training Content for Design | HG Closed VOCs | Closed | HG VOC |
| VOC-8476 | Magento :: Issues on Shared Hosting | HG Closed VOCs | Closed | HG VOC |
| VOC-8475 | Portal :: Email & Office Tab Fetch Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8474 | OWP :: Incorrect Nameservers in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8471 | WSB :: Cx Upgrades and is Billed Multiple Times | HG Closed VOCs | Closed | HG VOC |
| VOC-8469 | cPanel :: Cx Requests Multiple Users per cPanel | HG Closed VOCs | Closed | HG VOC |
| VOC-8468 | OWP :: Cx Unable to Upgrade CodeGuard | HG Closed VOCs | Closed | HG VOC |
| VOC-8467 | OWP :: Cx Unable to Upgrade SiteLock | HG Closed VOCs | Closed | HG VOC |
| VOC-8464 | Portal :: Cx Confused by Credits | HG Closed VOCs | Closed | HG VOC |
| VOC-8463 | Enom domain not renewed due to failed sync within GBadmin | HG Closed VOCs | Closed | HG VOC |
| VOC-8462 | Resellers :: Cx Unhappy with Price Increase | HG Closed VOCs | Closed | HG VOC |
| VOC-8460 | WSB :: Publishing on Subdomain Instead of Domain | HG Closed VOCs | Closed | HG VOC |
| VOC-8459 | Softaculous :: Unauthorized Access when accessing admin dashboard for WP | HG Closed VOCs | Closed | HG VOC |
| VOC-8458 | Wordpress :: DB error due to double quotes in wpconfig.php | HG Closed VOCs | Closed | HG VOC |
| VOC-8457 | QuickInstall :: Trouble Managing Sites Installed via QuickInstall | HG Closed VOCs | Closed | HG VOC |
| VOC-8456 | Gatorbill :: Welcome Emails Not Received by Cx | HG Closed VOCs | Closed | HG VOC |
| VOC-8454 | Sitelock :: Sitelock renewing as Essentials, but showing Find in Portal. | HG Closed VOCs | Closed | HG VOC |
| VOC-8452 | Gsuite :: Suspension even after paying due invoice | HG Closed VOCs | Closed | HG VOC |
| VOC-8451 | Portal :: Cx Requesting 2 Factor Authentication | HG Closed VOCs | Closed | HG VOC |
| VOC-8450 | WSB :: Not Accessible in Portal After Late Payment | HG Closed VOCs | Closed | HG VOC |
| VOC-8446 | AwStats :: Performance Issues | HG Closed VOCs | Closed | HG VOC |
| VOC-8445 | SiteLock :: Unable to Activate CDN/WAF | HG Closed VOCs | Closed | HG VOC |
| VOC-8443 | SSL :: Positive SSL Not Renewing After Payment | HG Closed VOCs | Closed | HG VOC |
| VOC-8442 | GATOR :: Cx Confused By Gator Builder Naming/Site Flow | HG Closed VOCs | Closed | HG VOC |
| VOC-8441 | Google Workspace :: Cx Requesting Additional Resources/Features | HG Closed VOCs | Closed | HG VOC |
| VOC-8440 | Launchpad :: Cx Confused by Registrar Different than HostGator | HG Closed VOCs | Closed | HG VOC |
| VOC-8439 | Ninja Forms Plugin :: SiteLock Detects as Malware | HG Closed VOCs | Closed | HG VOC |
| VOC-8438 | Portal :: Loading... on Contact Info Tab of Domains Section | HG Closed VOCs | Closed | HG VOC |
| VOC-8437 | CentOS 6 :: End of Life | HG Closed VOCs | Closed | HG VOC |
| VOC-8436 | cPanel :: A fatal error or timeout occurred while processing this directive. | HG Closed VOCs | Closed | HG VOC |
| VOC-8435 | O365 :: Cannot Manage Beyond 10 Email Accounts | HG Closed VOCs | Closed | HG VOC |
| VOC-8433 | WP Live :: Cx Unsure How to Contact | HG Closed VOCs | Closed | HG VOC |
| VOC-8432 | Cpanel:: Customers requesting to enable Python 3.5 | HG Closed VOCs | Closed | HG VOC |
| VOC-8431 | Portal :: Unable to Access Billing History | HG Closed VOCs | Closed | HG VOC |
| VOC-8430 | Cx Expecting Free Domain Privacy | HG Closed VOCs | Closed | HG VOC |
| VOC-8427 | Gatorbill :: cPanel Password Reset Doesnt Work | HG Closed VOCs | Closed | HG VOC |
| VOC-8426 | Portal :: Generated Password Not Working | HG Closed VOCs | Closed | HG VOC |
| VOC-8424 | Portal :: Cx Request Website Builder on Main Dashboard | HG Closed VOCs | Closed | HG VOC |
| VOC-8422 | Catchall :: Cx Requesting Catchall Email Address on Shared | HG Closed VOCs | Closed | HG VOC |
| VOC-8421 | Windows Shared :: Password Not Sent In Initial Welcome Email | HG Closed VOCs | Closed | HG VOC |
| VOC-8420 | cPanel :: Switching to HG Theme Causing Errors | HG Closed VOCs | Closed | HG VOC |
| VOC-8419 | OWP :: An internal error occurred Attempting to Access WP Admin from Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8417 | SPF :: Records Missing websitewelcome.com | HG Closed VOCs | Closed | HG VOC |
| VOC-8416 | Weebly :: Cx Requesting Undo Option | HG Closed VOCs | Closed | HG VOC |
| VOC-8415 | Portal :: Unable to Access cPanel | HG Closed VOCs | Closed | HG VOC |
| VOC-8414 | Domain Privacy :: Creating Invoices on Cancelled Domains | HG Closed VOCs | Closed | HG VOC |
| VOC-8413 | CodeGuard :: WP Plugin - Backups Cannot Be Deleted | HG Closed VOCs | Closed | HG VOC |
| VOC-8410 | Portal :: Reports of Migration Form Not Working | HG Closed VOCs | Closed | HG VOC |
| VOC-8409 | MySQL :: checkmysql has determined that there are corrupted database tables | HG Closed VOCs | Closed | HG VOC |
| VOC-8408 | cPanel :: Unable to Upgrade on CentOS 6 | HG Closed VOCs | Closed | HG VOC |
| VOC-8407 | Launchpad :: Verification Emails Going to Spam/Junk | HG Closed VOCs | Closed | HG VOC |
| VOC-8406 | WordPress :: Facebook WooCommerce Parse Errors | HG Closed VOCs | Closed | HG VOC |
| VOC-8405 | SalesForce :: Cx Cannot Reply to cases-support@hostgator.com | HG Closed VOCs | Closed | HG VOC |
| VOC-8403 | WSB :: Not Accessible After Domain Change | HG Closed VOCs | Closed | HG VOC |
| VOC-8402 | Customer Requests Refund Within Policy After Cancellation is Processed | HG Closed VOCs | Closed | HG VOC |
| VOC-8401 | Gatorbill :: Cx Requesting Package Limit Increase | HG Closed VOCs | Closed | HG VOC |
| VOC-8399 | Roundcube :: Calendar Does Not Work on Classic UI | HG Closed VOCs | Closed | HG VOC |
| VOC-8398 | SiteLock :: Dashboard Internal Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8397 | WordPress :: Log in with Wordpress.com | HG Closed VOCs | Closed | HG VOC |
| VOC-8395 | VPS :: Welcome Email Does Not Include Nameserver IPs | HG Closed VOCs | Closed | HG VOC |
| VOC-8394 | Wordpress:: WP requires at least PHP version 5.6.20 | HG Closed VOCs | Closed | HG VOC |
| VOC-8393 | Reseller :: Request to Access cPanel/WHM via Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8392 | Customers Have Difficulty Seeing Pre-Bill Notice in Renewal Email | HG Closed VOCs | Closed | HG VOC |
| VOC-8391 | Domain Privacy :: Invoice Does Not Show Associated Domain | HG Closed VOCs | Closed | HG VOC |
| VOC-8389 | Gatorbill :: Unable to Change Username on Hosting Package Due to HAL Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8388 | Cx Confused with Difference Between Transferring and Pointing Domain | HG Closed VOCs | Closed | HG VOC |
| VOC-8387 | WordPress :: Softaculous Install Fails After One-Click Install Used | HG Closed VOCs | Closed | HG VOC |
| VOC-8386 | Launchpad :: Cant Register Domain with Special Characters in Billing Details | HG Closed VOCs | Closed | HG VOC |
| VOC-8385 | Cx Confused About Where To Manage Domains | HG Closed VOCs | Closed | HG VOC |
| VOC-8384 | CodeGuard :: Cx Doesnt Understand Default Setup | HG Closed VOCs | Closed | HG VOC |
| VOC-8383 | Portal :: Add Name Servers Becomes Unreachable After Third Name Server | HG Closed VOCs | Closed | HG VOC |
| VOC-8382 | Customers requesting PHP version 8 | HG Closed VOCs | Closed | HG VOC |
| VOC-8380 | Domains :: Registered domain with typod email address | HG Closed VOCs | Closed | HG VOC |
| VOC-8379 | Portal :: Nameservers Button Unclickable on Domain Tab | HG Closed VOCs | Closed | HG VOC |
| VOC-8376 | WordPress :: Cant Access wp-admin with Email | HG Closed VOCs | Closed | HG VOC |
| VOC-8374 | WordPress :: Passwords Not Sent in Email with Login Info | HG Closed VOCs | Closed | HG VOC |
| VOC-8372 | cPanel :: Customer Wants to Change Username | HG Closed VOCs | Closed | HG VOC |
| VOC-8371 | WordPress :: Coming Soon Page Has Fatal Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8370 | Customers Confused About Migration vs. Domain Transfer | HG Closed VOCs | Closed | HG VOC |
| VOC-8369 | Portal :: Domain/Migration Verbiage Needlessly Confusing | HG Closed VOCs | Closed | HG VOC |
| VOC-8368 | PHP UPGRADE :: Forced Upgrade | HG Closed VOCs | Closed | HG VOC |
| VOC-8366 | SSL :: Unable to Purchase SSL Through Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8365 | Email :: Roundcube Search Function Not Returning Results | HG Closed VOCs | Closed | HG VOC |
| VOC-8364 | Portal :: Cx Requests Ability to Update Secondary Email | HG Closed VOCs | Closed | HG VOC |
| VOC-8363 | Webmail :: Roundcube Is Difficult to Use on Mobile Device | HG Closed VOCs | Closed | HG VOC |
| VOC-8362 | cPanel :: No Forgot Password Link for cPanel Login for Reseller | HG Closed VOCs | Closed | HG VOC |
| VOC-8361 | Webmail :: No Forgot Password Link for Webmail Login | HG Closed VOCs | Closed | HG VOC |
| VOC-8360 | Domains :: Unable to add Domain Privacy to Domain Name | HG Closed VOCs | Closed | HG VOC |
| VOC-8359 | Portal :: Invoice Does Not Show Payment Method | HG Closed VOCs | Closed | HG VOC |
| VOC-8358 | Portal :: Customer Unable to Remove Old Site from My Websites | HG Closed VOCs | Closed | HG VOC |
| VOC-8357 | Customer Requesting Limited Access for Developer | HG Closed VOCs | Closed | HG VOC |
| VOC-8355 | Portal :: No Invoice Generated When Upgrading Weebly | HG Closed VOCs | Closed | HG VOC |
| VOC-8354 | Launchpad :: Customers Not Receiving Domain Verification Emails | HG Closed VOCs | Closed | HG VOC |
| VOC-8353 | Domains :: Windows Server Name Servers Not Listed in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8352 | PHP :: SQlite Upgrade Request | HG Closed VOCs | Closed | HG VOC |
| VOC-8351 | Domains :: .co Domain TLDs fail to register | HG Closed VOCs | Closed | HG VOC |
| VOC-8350 | Portal :: PayPal Agreement Cancellation Information Out of Date | HG Closed VOCs | Closed | HG VOC |
| VOC-8349 | Escalations :: Last Resort Verification | HG Closed VOCs | Closed | HG VOC |
| VOC-8347 | WordPress :: Single Sign-In To WordPress Dashboard in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8346 | Portal :: Package Cancellation in Portal Not Working | HG Closed VOCs | Closed | HG VOC |
| VOC-8345 | Portal :: Customer Receives Error When Attempting to Login with Correct Credentials | HG Closed VOCs | Closed | HG VOC |
| VOC-8344 | Portal :: Cx Requesting Email Notifications from HostGator Show in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8343 | cPanel/WHM :: Server Security Measures | HG Closed VOCs | Closed | HG VOC |
| VOC-8342 | Email :: Emails Not Showing Up in Horde | HG Closed VOCs | Closed | HG VOC |
| VOC-8341 | Portal :: Error Updating Portal Password within Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8339 | Portal :: Password Stops Working & Not Receiving Reset Confirmation Emails Notifications | HG Closed VOCs | Closed | HG VOC |
| VOC-8338 | Gatorbill :: Dispute System Only Handles Credit Cards | HG Closed VOCs | Closed | HG VOC |
| VOC-8337 | Billing :: Addons Not Canceling with Hosting/ No Cancel Recurring for Addons | HG Closed VOCs | Closed | HG VOC |
| VOC-8336 | Portal :: Customers Cannot Change Renewal Cycle in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8335 | ToS :: Prohibited Use & Violation of Acceptable Use Policy | HG Closed VOCs | Closed | HG VOC |
| VOC-8334 | Email :: Customers Need Education Regarding POP3 and IMAP | HG Closed VOCs | Closed | HG VOC |
| VOC-8333 | Domains :: Domain EPP Code Does Not Fully Display | HG Closed VOCs | Closed | HG VOC |
| VOC-8332 | Portal :: Make HG-to-HG Migrations Easier to Submit | HG Closed VOCs | Closed | HG VOC |
| VOC-8331 | Migrations :: Moving from SiteGround due to Need for cPanel | HG Closed VOCs | Closed | HG VOC |
| VOC-8330 | Gatorbill :: Unpaid Invoice Remains Active | HG Closed VOCs | Closed | HG VOC |
| VOC-8329 | Portal :: Incorrect Price Listed on Upgrade | HG Closed VOCs | Closed | HG VOC |
| VOC-8326 | Domains :: Unpaid Renewal Invoice Stays Active and Domain Expires | HG Closed VOCs | Closed | HG VOC |
| VOC-8325 | Shared Servers :: Issues with Gator4K series boxes | HG Closed VOCs | Closed | HG VOC |
| VOC-8324 | cPanel :: Cx Unable to Access cPanel from Local Network | HG Closed VOCs | Closed | HG VOC |
| VOC-8323 | Portal :: Request for Company Name in Invoice Details | HG Closed VOCs | Closed | HG VOC |
| VOC-8321 | Portal :: Dedicated IP Invoices Do Not List Attached Domain | HG Closed VOCs | Closed | HG VOC |
| VOC-8320 | cPanel :: Not Accessible & Cant Be Found | HG Closed VOCs | Closed | HG VOC |
| VOC-8318 | Manage Domain Portal :: Nameservers Not Saving | HG Closed VOCs | Closed | HG VOC |
| VOC-8317 | Genesys :: Cant Hear Customer After Hold | HG Closed VOCs | Closed | HG VOC |
| VOC-8316 | Customer Expecting Out-of-Scope Assistance | HG Closed VOCs | Closed | HG VOC |
| VOC-8315 | Gatorbill :: Credit Card Transactions should list last 4 digits of Credit Card charged | HG Closed VOCs | Closed | HG VOC |
| VOC-8313 | IWI :: SalesForce Terms of Service (TOS) Tickets | HG Closed VOCs | Closed | HG VOC |
| VOC-8311 | CodeGuard :: An error occurred processing the request | HG Closed VOCs | Closed | HG VOC |
| VOC-8310 | VPS :: DNS Not Resolving (PowerDNS) | HG Closed VOCs | Closed | HG VOC |
| VOC-8309 | WSB :: Addons / Upgrade Inaccessible | HG Closed VOCs | Closed | HG VOC |
| VOC-8307 | Weebly :: Double Installation Makes Both Inaccessible | HG Closed VOCs | Closed | HG VOC |
| VOC-8306 | WordPress :: Issues from 5.7 Update | HG Closed VOCs | Closed | HG VOC |
| VOC-8304 | VPS/Dedi :: Cx Cannot Update cPanel/WHM | HG Closed VOCs | Closed | HG VOC |
| VOC-8301 | Portal :: VPS/Dedi Upgrade Option Not Working | HG Closed VOCs | Closed | HG VOC |
| VOC-8300 | Dedicated IP :: Information About IP Not Stored Anywhere | HG Closed VOCs | Closed | HG VOC |
| VOC-8299 | Gatorbill :: Addons Do Not Show Associated Domain | HG Closed VOCs | Closed | HG VOC |
| VOC-8296 | Portal :: Missing content in WordPress Dashboard | HG Closed VOCs | Closed | HG VOC |
| VOC-8294 | Elementor :: 500 Internal Server Error (ISE) | HG Closed VOCs | Closed | HG VOC |
| VOC-8293 | Portal :: Error Enabling Shell Access on Cloud Hosting | HG Closed VOCs | Closed | HG VOC |
| VOC-8292 | Domains :: Domain Active in LaunchPad, Canceled in GBAdmin | HG Closed VOCs | Closed | HG VOC |
| VOC-8291 | Domains :: Not Renewing Automatically If A Late Payment Is Made | HG Closed VOCs | Closed | HG VOC |
| VOC-8289 | VPS/Dedi :: Errors as a Result of Low Disk Space/High Inodes | HG Closed VOCs | Closed | HG VOC |
| VOC-8288 | cPanel :: Domains Section Defaults to public_html Doc Root | HG Closed VOCs | Closed | HG VOC |
| VOC-8287 | Portal :: Unable to Access Website Builder | HG Closed VOCs | Closed | HG VOC |
| VOC-8286 | SSL :: Mixed Content Warning/Broken Site | HG Closed VOCs | Closed | HG VOC |
| VOC-8285 | Portal :: Domain Not Showing Up | HG Closed VOCs | Closed | HG VOC |
| VOC-8284 | Gatorbill :: Active Addons Not Attached to Hosting Package | HG Closed VOCs | Closed | HG VOC |
| VOC-8283 | Launchpad :: Customer Not Receiving EPP Key Email | HG Closed VOCs | Closed | HG VOC |
| VOC-8282 | Malware :: .htaccess File Shows Unexpected Code | HG Closed VOCs | Closed | HG VOC |
| VOC-8281 | WordPress :: All Pages Except Home Give 404 Errors | HG Closed VOCs | Closed | HG VOC |
| VOC-8280 | GatorBill :: Domain registration error does not alert customer of failure | HG Closed VOCs | Closed | HG VOC |
| VOC-8279 | WHM :: Reseller Account Limit Set to Zero (0) | HG Closed VOCs | Closed | HG VOC |
| VOC-8277 | cPanel :: Bandwidth Usage Doesnt Match 3rd Party | HG Closed VOCs | Closed | HG VOC |
| VOC-8276 | SiteLock :: Cannot provision if the server IP and DNS A record dis | HG Closed VOCs | Closed | HG VOC |
| VOC-8275 | Portal :: Issues with Cloudflare CDN on Business Plan | HG Closed VOCs | Closed | HG VOC |
| VOC-8274 | cPanel :: Confusion Creating New Email Accounts | HG Closed VOCs | Closed | HG VOC |
| VOC-8273 | Portal :: WordPress Install Failed Card Cannot Be Removed | HG Closed VOCs | Closed | HG VOC |
| VOC-8272 | SiteLock :: Blank Dashboard | HG Closed VOCs | Closed | HG VOC |
| VOC-8271 | SiteLock :: Cannot Change Billing Cycle Without Cancellation | HG Closed VOCs | Closed | HG VOC |
| VOC-8270 | SiteLock :: Domain name is previously used for same service type | HG Closed VOCs | Closed | HG VOC |
| VOC-8269 | Gatorbill :: Enom Domain Renewal Tool Unreliable | HG Closed VOCs | Closed | HG VOC |
| VOC-8267 | cPanel :: Email Deliverability Removed on Shared/Cloud/Reseller | HG Closed VOCs | Closed | HG VOC |
| VOC-8266 | cPanel :: Emails Not Being Received Due to Greylisting | HG Closed VOCs | Closed | HG VOC |
| VOC-8265 | WSB :: Customer are requesting more Contact Form options | HG Closed VOCs | Closed | HG VOC |
| VOC-8262 | Phishing emails sent to HG customers | HG Closed VOCs | Closed | HG VOC |
| VOC-8261 | cPanel :: Only Five Addon Domains Are Allowed in First 24 Hours | HG Closed VOCs | Closed | HG VOC |
| VOC-8257 | Gatorbill :: Abuse Specific Account Status & Package Status | HG Closed VOCs | Closed | HG VOC |
| VOC-8256 | Moodle versions 3.10 and up require MySQL 5.7 | HG Closed VOCs | Closed | HG VOC |
| VOC-8254 | Genesys :: Choppy Hold Music/Delayed Hold | HG Closed VOCs | Closed | HG VOC |
| VOC-8253 | Portal :: Wordpress Edit Site Button in Portal routes to Temp URL | HG Closed VOCs | Closed | HG VOC |
| VOC-8252 | Portal :: Billing Cycle Not Listed Under Package Billing Details | HG Closed VOCs | Closed | HG VOC |
| VOC-8251 | Outlook :: Dropping Email Connections After Update | HG Closed VOCs | Closed | HG VOC |
| VOC-8249 | Billing :: Customer requests tone of due date email to be changed | HG Closed VOCs | Closed | HG VOC |
| VOC-8247 | SiteLock :: Prevent Plus plan - Prompting for upgrade | HG Closed VOCs | Closed | HG VOC |
| VOC-8246 | Portal :: Domain Purchase Error There was an issue processing our order, please contact support for assistance | HG Closed VOCs | Closed | HG VOC |
| VOC-8245 | VPS :: Customers Cannot Reset Root Password from Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8243 | Webmail :: Reset Password Email Hint is Wrong | HG Closed VOCs | Closed | HG VOC |
| VOC-8242 | Portal :: No Payment Options Available at Checkout for Domain Privacy | HG Closed VOCs | Closed | HG VOC |
| VOC-8241 | Domain locked at registrar but displays unlocked in Domain Overview portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8240 | Portal :: Better Error Messages for Nameserver Update Failures | HG Closed VOCs | Closed | HG VOC |
| VOC-8239 | Customers Requesting https Security Headers | HG Closed VOCs | Closed | HG VOC |
| VOC-8237 | Portal :: Unable to purchase Codeguard | HG Closed VOCs | Closed | HG VOC |
| VOC-8236 | BadBots rules on shared blocking wordpress API calls from Sitelock | HG Closed VOCs | Closed | HG VOC |
| VOC-8235 | PHP DEPRECATION :: Removal of PHP 5.2 & 5.3 | HG Closed VOCs | Closed | HG VOC |
| VOC-8234 | Directory Index setting changed | HG Closed VOCs | Closed | HG VOC |
| VOC-8233 | Domains :: Domain Transfer In Expires | HG Closed VOCs | Closed | HG VOC |
| VOC-8232 | Billing:: Addons not canceling after hosting package canceled | HG Closed VOCs | Closed | HG VOC |
| VOC-8231 | HG Website Builder :: Temporarily Unpublishing Your Website | HG Closed VOCs | Closed | HG VOC |
| VOC-8230 | Google Ads :: US based customer unable to get code | HG Closed VOCs | Closed | HG VOC |
| VOC-8229 | Customer chat message not showing after typed. | HG Closed VOCs | Closed | HG VOC |
| VOC-8228 | WinShared - PHP/Plesk Timeouts | HG Closed VOCs | Closed | HG VOC |
| VOC-8227 | Chat Support: *ONLY* when Customer reports previous chat session disconnected | HG Closed VOCs | Closed | HG VOC |
| VOC-8226 | Sitelock :: An active site by this name already exists under the same reseller | HG Closed VOCs | Closed | HG VOC |
| VOC-8225 | Dedicated Server Performance Issues | HG Closed VOCs | Closed | HG VOC |
| VOC-8221 | Chat Support: Endless Chat window loading screen | HG Closed VOCs | Closed | HG VOC |
| VOC-8219 | SiteLock Does Not Contain DNS Information | HG Closed VOCs | Closed | HG VOC |
| VOC-8218 | Roundcube:: Database error connection failed when checking emails | HG Closed VOCs | Closed | HG VOC |
| VOC-8217 | Portal SSL orders should not allow Countries banned by Comodo | HG Closed VOCs | Closed | HG VOC |
| VOC-8216 | Requests for Migrations from Internal source accounts (Internal Migrations) | HG Closed VOCs | Closed | HG VOC |
| VOC-8214 | Update Domain Transfer Messaging:: There was an error loading this domain.Please try again later or contact support for assistance | HG Closed VOCs | Closed | HG VOC |
| VOC-8213 | Gmail:: You no longer have access to email@xxxxxx.com. To send this email, choose a different from ad | HG Closed VOCs | Closed | HG VOC |
| VOC-8212 | OWP Hosting | 503 Error at WP-Admin after DC Migration | HG Closed VOCs | Closed | HG VOC |
| VOC-8210 | Lets Encrypt (AutoSSL) failing to install Certificate on non-www | HG Closed VOCs | Closed | HG VOC |
| VOC-8208 | Google Workspace :: State Not Available for Certain Countries | HG Closed VOCs | Closed | HG VOC |
| VOC-8207 | UpdraftPlus and other Backup Plugin Issues | HG Closed VOCs | Closed | HG VOC |
| VOC-8206 | Gatorbill :: Unable to Edit Domains in Customers Account | HG Closed VOCs | Closed | HG VOC |
| VOC-8205 | Add ICANN Verification status column in Manage Domains Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8204 | Add ETA of domain transfer as a NOTE in Manage Domains Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8203 | Billing :: Customers Want Charge Details on Invoice | HG Closed VOCs | Closed | HG VOC |
| VOC-8200 | Tracking Requests to Change Primary Email Address on Account | HG Closed VOCs | Closed | HG VOC |
| VOC-8199 | Customers are charged for Premium Domains, which cannot be registered with our registrar | HG Closed VOCs | Closed | HG VOC |
| VOC-8198 | Outbound Email Issues: Mail detected as spam in last 24 hours | HG Closed VOCs | Closed | HG VOC |
| VOC-8195 | O365 :: User account not in partner center but exists in HAL and customer portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8194 | Portal :: Cx Asking for Details of Invoice | HG Closed VOCs | Closed | HG VOC |
| VOC-8193 | HG | Credits Calculator URL Not Loading | HG Closed VOCs | Closed | HG VOC |
| VOC-8192 | Portal :: No Prepayment Option if invoice is due for another service | HG Closed VOCs | Closed | HG VOC |
| VOC-8191 | Domains :: Customers Unable to Pay Redemption Fee in Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8190 | Domains :: Invoice Remains for Deleted and Pending Delete Status | HG Closed VOCs | Closed | HG VOC |
| VOC-8189 | SiteLock :: Failed to validate args in method Addon::validate_add | HG Closed VOCs | Closed | HG VOC |
| VOC-8187 | WSB :: Unable to change domain in builder or publish after cPanel domain change | HG Closed VOCs | Closed | HG VOC |
| VOC-8186 | Domains :: You have already added a renew order for this domain | HG Closed VOCs | Closed | HG VOC |
| VOC-8184 | Wordpress :: Single Sign On Not Working for Login to WP-Admin | HG Closed VOCs | Closed | HG VOC |
| VOC-8183 | Chat :: Customer Wants Sound Notification | HG Closed VOCs | Closed | HG VOC |
| VOC-8182 | PHP :: Customers Getting File Download When Visiting Site | HG Closed VOCs | Closed | HG VOC |
| VOC-8180 | Customer received email about Dedicated Server Planned Maintenance | HG Closed VOCs | Closed | HG VOC |
| VOC-8179 | O365 :: Active services but No Email Subscriptions Could Be Found in customer portal. | HG Closed VOCs | Closed | HG VOC |
| VOC-8178 | Softaculous SMF clone option temporarily removed | HG Closed VOCs | Closed | HG VOC |
| VOC-8177 | WSB :: Unable to change domain in sitebuilder | HG Closed VOCs | Closed | HG VOC |
| VOC-8175 | Sales IVR used for support requests | HG Closed VOCs | Closed | HG VOC |
| VOC-8174 | 504 Gateway Time Out gbadmin | HG Closed VOCs | Closed | HG VOC |
| VOC-8173 | DNS :: mail.domain.com defaulted to CNAME when account created | HG Closed VOCs | Closed | HG VOC |
| VOC-8172 | Customers transferring to us for Free Webmail | HG Closed VOCs | Closed | HG VOC |
| VOC-8171 | Portal :: Edit Site Wordpress banner remains in Portal after Wordpress Uninstalled | HG Closed VOCs | Closed | HG VOC |
| VOC-8170 | Microsoft O365 Business Plus & Business Pro Plan Options Not Available for Purchase | HG Closed VOCs | Closed | HG VOC |
| VOC-8169 | PHP :: imagemagick Version Mismatch | HG Closed VOCs | Closed | HG VOC |
| VOC-8168 | OWP :: Change next renewal date required to cancel package in gbadmin | HG Closed VOCs | Closed | HG VOC |
| VOC-8167 | Network Connectivity Outage | HG Closed VOCs | Closed | HG VOC |
| VOC-8166 | Unable to change Weebly Billing Cycle | HG Closed VOCs | Closed | HG VOC |
| VOC-8165 | SiteLock :: Common TrueShield Firewall Errors | HG Closed VOCs | Closed | HG VOC |
| VOC-8164 | Hostgator website showing US Tax for a non-US Customer | HG Closed VOCs | Closed | HG VOC |
| VOC-8162 | Declined error for the Positive SSL order through portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8160 | Automated Package Cancellation Notification | HG Closed VOCs | Closed | HG VOC |
| VOC-8159 | Checkout:: Customer unable to sign up due to invalid phone number error | HG Closed VOCs | Closed | HG VOC |
| VOC-8158 | Outlook:: 451 Temporary local problem | HG Closed VOCs | Closed | HG VOC |
| VOC-8157 | cPanel :: Inode and Processes information button under cPanel General Information | HG Closed VOCs | Closed | HG VOC |
| VOC-8156 | Clients on lsphp servers unable to run PHP in .html files | HG Closed VOCs | Closed | HG VOC |
| VOC-8154 | SiteLock:: Cannot Toggle Sitelock CDN As Cloudflare CDN Service Already Exists. | HG Closed VOCs | Closed | HG VOC |
| VOC-8153 | WORDPRESS :: 403 Forbidden Error Occurs When Clicking WP-Admin Menu Links | HG Closed VOCs | Closed | HG VOC |
| VOC-8152 | Payments :: No Invoice Generated but Package Is Active | HG Closed VOCs | Closed | HG VOC |
| VOC-8150 | Onboarding :: WordPress Installation Leads to Needing Site Clone | HG Closed VOCs | Closed | HG VOC |
| VOC-8149 | Frequently Requested Default Admin Login URLs For Customers | HG Closed VOCs | Closed | HG VOC |
| VOC-8148 | SSL :: Customers Needing to Force HTTPS | HG Closed VOCs | Closed | HG VOC |
| VOC-8147 | Gatorbill :: Dedicated Server IP Address Search Not Finding Account | HG Closed VOCs | Closed | HG VOC |
| VOC-8146 | There has been a critical error on this website when connecting to WordPress dashboard from Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8145 | Hosting :: New SW Package ID | Shared Hosting Moved to HAL | HG Closed VOCs | Closed | HG VOC |
| VOC-8143 | Hosting :: OLD getting started page (default.html) not compatible with HTTPS | HG Closed VOCs | Closed | HG VOC |
| VOC-8142 | WordPress :: Issues from WP 6 Update | HG Closed VOCs | Closed | HG VOC |
| VOC-8139 | Gatorbill :: Welcome Email preview not available | HG Closed VOCs | Closed | HG VOC |
| VOC-8138 | checkbackuphg command [*] Invalid user found: []. Exiting. | HG Closed VOCs | Closed | HG VOC |
| VOC-8137 | Quickbooks notifications flagged on RBL Spamlist | HG Closed VOCs | Closed | HG VOC |
| VOC-8134 | Codeguard :: Notifications Delayed or Not Sent | HG Closed VOCs | Closed | HG VOC |
| VOC-8133 | Houston DC Planned Migration | HG Closed VOCs | Closed | HG VOC |
| VOC-8132 | Email Failure: Exim version 4.95 Message has lines too long for transport Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8131 | Houston DC Server Planned Migration | HG Closed VOCs | Closed | HG VOC |
| VOC-8130 | Launchpad email reminders that dont include the instructions for modifying Contact Information | HG Closed VOCs | Closed | HG VOC |
| VOC-8129 | After-Migration Issues :: Gator4k Series from Houston DC | HG Closed VOCs | Closed | HG VOC |
| VOC-8128 | Domain Privacy Status changes to Pending Parent Task in GBadmin | HG Closed VOCs | Closed | HG VOC |
| VOC-8127 | Softaculous :: Existing installs not manageable in Softaculous | HG Closed VOCs | Closed | HG VOC |
| VOC-8126 | Files/Folders/ Email Accounts Missing :: After-Migration :: Gator4k Series from Houston DC | HG Closed VOCs | Closed | HG VOC |
| VOC-8125 | CodeGuard :: Failed to Provision - 503 Service Unavailable | HG Closed VOCs | Closed | HG VOC |
| VOC-8124 | Missing email in Trash on Shared, Reseller, Cloud or WordPress hosting plans. | HG Closed VOCs | Closed | HG VOC |
| VOC-8123 | Email unable to be sent on most shared/reseller boxes since 6/30/2022 | HG Closed VOCs | Closed | HG VOC |
| VOC-8122 | Email :: Gmail Rate Limited | HG Closed VOCs | Closed | HG VOC |
| VOC-8121 | Emails :: scripted/ cgi emails being rejected once limit is hit | HG Closed VOCs | Closed | HG VOC |
| VOC-8120 | Seeing recent customers where hosting has been canceled for some time but billing is compromised for phishing | HG Closed VOCs | Closed | HG VOC |
| VOC-8119 | Billing :: Invoices for Hosting Packages Generating Early | HG Closed VOCs | Closed | HG VOC |
| VOC-8115 | Cx Unable to send email due to IP blacklists | HG Closed VOCs | Closed | HG VOC |
| VOC-8114 | Windows server IP address changes | HG Closed VOCs | Closed | HG VOC |
| VOC-8113 | 2022-08 HG VPS Server Migration | HG Closed VOCs | Closed | HG VOC |
| VOC-8111 | Hosting :: New SW Packages Not Provisioning | Creation Error | HG Closed VOCs | Closed | HG VOC |
| VOC-8110 | There was an error loading this domain.Please try again later or contact support for assistance. | HG Closed VOCs | Closed | HG VOC |
| VOC-8109 | Customer can not sign up for a new package or update the primary domain to .charity TLDchrar | HG Closed VOCs | Closed | HG VOC |
| VOC-8107 | SSL :: Connection Insecure Error when checking Email on Phone or Device | HG Closed VOCs | Closed | HG VOC |
| VOC-8106 | Gatorbill: The client shows signup non pay even after the payment is received during signup | HG Closed VOCs | Closed | HG VOC |
| VOC-8105 | O365 :: Unable to manage Microsoft Office 365 products in gatorbill. | HG Closed VOCs | Closed | HG VOC |
| VOC-8104 | HG Sitebuilder & Weebly :: This image does not comply with our Terms of Service | HG Closed VOCs | Closed | HG VOC |
| VOC-8103 | Reset Customer password is not working(Gmail Accounts Only). | HG Closed VOCs | Closed | HG VOC |
| VOC-8101 | CodeGuard :: Customers confused about HGs Plans and Pricing | HG Closed VOCs | Closed | HG VOC |
| VOC-8099 | Softaculous :: WordPress cannot be installed in the Free version of Softaculous. Unlock Premium Features. | HG Closed VOCs | Closed | HG VOC |
| VOC-8098 | HG Provo to Atlanta Planned Datacenter Migration | HG Closed VOCs | Closed | HG VOC |
| VOC-8096 | NGINX failing to start on cPanel servers | HG Closed VOCs | Closed | HG VOC |
| VOC-8092 | Hostgator Ownership FOS Form | HG Closed VOCs | Closed | HG VOC |
| VOC-8091 | HG :: Degraded Performance - gator3k series | HG Closed VOCs | Closed | HG VOC |
| VOC-8090 | HG :: Cant open perl script /usr/local/cpanel/3rdparty/quickinstall/scripts/checkupdates.pl: No such file or directory | HG Closed VOCs | Closed | HG VOC |
| VOC-8089 | HG :: Your web browser is not supported | HG Closed VOCs | Closed | HG VOC |
| VOC-8087 | Domain Privacy :: Request to Toggle Auto Renew On-Off | HG Closed VOCs | Closed | HG VOC |
| VOC-8086 | CodeGuard :: Requests for Recommendation for Specific CodeGuard Plan | HG Closed VOCs | Closed | HG VOC |
| VOC-8080 | Reseller Series :: Accounts Missing :: After-Migration from Houston DC | HG Closed VOCs | Closed | HG VOC |
| VOC-8077 | HG :: Reseller Downtime - Compensation Requests | HG Closed VOCs | Closed | HG VOC |
| VOC-8076 | HG :: Website Builder Doesnt Load From Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8074 | Unable to Downgrade SW package in portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8073 | Unable to reactivate the Shared hosting packages | HG Closed VOCs | Closed | HG VOC |
| VOC-8072 | Signup page show Money back guarantee for Monthly package | HG Closed VOCs | Closed | HG VOC |
| VOC-8071 | Over 15,000 WordPress Sites Compromised in Malicious SEO Campaign | HG Closed VOCs | Closed | HG VOC |
| VOC-8068 | Basekit not updating site correctly after publishing. | HG Closed VOCs | Closed | HG VOC |
| VOC-8064 | Upgrade PHP versions on Windows shared farm | HG Closed VOCs | Closed | HG VOC |
| VOC-8062 | Split Invioces | HG Closed VOCs | Closed | HG VOC |
| VOC-8058 | HG Portal :: Email & Office menu is not loading for SW packages | HG Closed VOCs | Closed | HG VOC |
| VOC-8057 | Customer Requests Out Of Policy Refund After Cancellation is Processed | HG Closed VOCs | Closed | HG VOC |
| VOC-8056 | HG :: (SW) Shared Business packages charging for Comodo Positive SSL | HG Closed VOCs | Closed | HG VOC |
| VOC-8055 | Portal: Showing Inaccurate amount during VPS Signup via Portal | HG Closed VOCs | Closed | HG VOC |
| VOC-8053 | Longer Terms Result in Higher Monthly Rate | HG Closed VOCs | Closed | HG VOC |
| VOC-8052 | Domains :: No Parent Nameservers Return for Registered Domains | HG Closed VOCs | Closed | HG VOC |
| VOC-8051 | Portal/Gatorbill does not show the IP for Windows Dedicated Servers | HG Closed VOCs | Closed | HG VOC |
| VOC-8050 | DNS :: DNSSEC Requests | HG Closed VOCs | Closed | HG VOC |
| VOC-8049 | Portal is setting up new FTP accts with incorrect domain for Weebly | HG Closed VOCs | Closed | HG VOC |
| VOC-8045 | Malicious Actor Attempting to Gain Account Access | HG Closed VOCs | Closed | HG VOC |
| VOC-7444 | Domain Registration search doesnt work without a tld | HG Closed VOCs | Closed | HG VOC |
| VOC-9990 | BH Jarvis | Expired Account Migrated as Deleted and not as Expired | HG Closed VOCs | Closed | HG VOC |
| VOC-11996 | BH Jarvis: Customers are unable to connect to Pro Design Live Plus chat | HG Closed VOCs | Closed | HG VOC |
| VOC-10463 | Unable to register or purchase a domain for more than 1 year via front of site and in AM | HG Closed VOCs | Closed | HG VOC |
| VOC-10709 | BH/HG Jarvis: cPanel Zone editor - Records have mismatched TTL values | HG Closed VOCs | Closed | HG VOC |
| VOC-11829 | Jarvis: Unable to change the nameservers to third-party nameservers | HG Closed VOCs | Closed | HG VOC |
| VOC-11243 | Jarvis: Error message when making a change in AM > Domains > ADNS editor | HG Closed VOCs | Closed | HG VOC |
| VOC-10951 | VPS/ Dedi Hosting Packages Setup with Incorrect Hostname/ Nameservers | HG Closed VOCs | Closed | HG VOC |
| VOC-11558 | HG-BH Jarvis - Hosting Package Mismatch - CSRT Product List and HAL. | HG Closed VOCs | Closed | HG VOC |
| VOC-10195 | HG Jarvis: HG HAL GUi not synced with CSR | HG Closed VOCs | Closed | HG VOC |
| VOC-10549 | BH/HG Jarvis: Cannot purchase hosting for all TLDs | HG Closed VOCs | Closed | HG VOC |
| VOC-12108 | Jarvis: ADNS error - Cannot contain an asterisk directly next to characters | HG Closed VOCs | Closed | HG VOC |
| VOC-12239 | Account Manager CCTLDS Renewal Issues through Domain Tab | HG Closed VOCs | Closed | HG VOC |
| VOC-12321 | P3_Servers on compute83.silo12.uspro1.unifiedlayer.com seem to be unaccessible_INC0996467 | HG Closed VOCs | Closed | HG VOC |
| VOC-10635 | Web/BH/ HG Jarvis: Error when updating the Profile details in Account Manager | HG Closed VOCs | Closed | HG VOC |
| VOC-10562 | BH/HG Jarvis: Quick Links for WHM in AM is still unavailable after cPanel license renewal | HG Closed VOCs | Closed | HG VOC |
| VOC-11723 | BH/HG Scalable Shared Customer's Upgraded to Lower Limit Than Being Utilized | HG Closed VOCs | Closed | HG VOC |
| VOC-10641 | BH/HG Jarvis: Trueshield Settings in SiteLock dashboard is missing | HG Closed VOCs | Closed | HG VOC |
| VOC-8970 | BH/HG Jarvis: DNS not propagating that has DNSSEC in WHOIS with DNSSEC disabled | HG Closed VOCs | Closed | HG VOC |
| VOC-10234 | HG Jarvis: Unable To Log into Account Manager Or Reset Password After Sending Password Reset Link | HG Closed VOCs | Closed | HG VOC |
| VOC-12371 | CSRT Issues - Does Not Load With Error(s) | HG Closed VOCs | Closed | HG VOC |
| VOC-11997 | P4_HG_Checkout Pricing issue_INC0956161 | HG Closed VOCs | Closed | HG VOC |
| VOC-12316 | P4_HG_WHM cPanel Slowness_INC0994354 | HG Closed VOCs | Closed | HG VOC |
| VOC-10999 | HG JARVIS: GATOR SERVERS 2017, 2018, 2019, 2020 are down | HG Closed VOCs | Closed | HG VOC |
| VOC-12124 | P3_HG_DNS_Propagation_Issue_INC0973871 | HG Closed VOCs | Closed | HG VOC |
| VOC-12322 | P3_HG_DNS AM errors_INC0996546 | HG Closed VOCs | Closed | HG VOC |
| VOC-11868 | P3_BH_SSH_SFTP user creation error_INC0935445 | HG Closed VOCs | Closed | HG VOC |
| VOC-11988 | P3_BH HG_HAL_Hosting tab issue_INC0954493 | HG Closed VOCs | Closed | HG VOC |
| VOC-12272 | P3_BH HG_VPS Upgrade Charges_INC0992129 | HG Closed VOCs | Closed | HG VOC |
| VOC-12409 | P3_BH_HG_Vdeck_SSL_Error_INC1008911 | HG Closed VOCs | Closed | HG VOC |
| VOC-8845 | BH/HG/Web Jarvis: Domain Name page displaying 404 Not Found | HG Closed VOCs | Closed | HG VOC |
| VOC-10558 | Error updating custom NS in AM - The Nameservers you provided do not appear to exist | HG Closed VOCs | Closed | HG VOC |
| VOC-9059 | BH/HG Jarvis: WP Install - Site URL Taken: There is already a site at the domain name | HG Closed VOCs | Closed | HG VOC |
| VOC-11942 | HG-BH Jarvis: VPS/Dedi Cpanel Email Button in Account Manager Doesn't Work | HG Closed VOCs | Closed | HG VOC |
| VOC-11396 | CSRT: Add Abuse Login lock to user details page | HG Closed VOCs | Closed | HG VOC |
| VOC-12487 | PIN Verification Not Working In Pega | HG Closed VOCs | Closed | HG VOC |
| VOC-12500 | Open_P3_BH_PL_Tools_error_INC1023039 | HG Closed VOCs | Closed | HG VOC |
| VOC - 12345 | Jarvis: AM - Domain name & Site URL changes are failing due to SSL | HG Closed VOCs | Closed | HG VOC |
| VOC-12240 | Customers are unable to change the Recovery/Secondary Email Address in Account Manager | HG Closed VOCs | Closed | HG VOC |
| VOC-10540 | HG Jarvis: DNS for Domains registered with Newfold brands are auto updating when package purchased | HG Closed VOCs | Closed | HG VOC |
| VOC-11184 | Cxs are unable to submit a PCR/CER request via the account recovery form when using a Temp Domain | HG Closed VOCs | Closed | HG VOC |
| VOC-12489 | CSR/PL tools - Delete Wallet item not working | HG Closed VOCs | Closed | HG VOC |
| VOC-12333 | HG/BH - SSL/TLS page showing errors in the cPanel | HG Closed VOCs | Closed | HG VOC |
| VOC-12531 | P2_BH HG_AM Quicklinks_cPanel_Iss_INC1027498 | HG Closed VOCs | Closed | HG VOC |
| VOC-11039 | BH Jarvis: Paid SSL for VPS/Dedi listed as "Issued" within CSRT but not installed on the server | HG Closed VOCs | Closed | HG VOC |
| VOC-10077 | Jarvis: Purchase Sitelock Plans for Addon Domains attached to Main Domain/Website | HG Closed VOCs | Closed | HG VOC |
| VOC-10586 | HG Jarvis: "INVALID INPUT" when uploading SSL on accounts with SITELOCK | HG Closed VOCs | Closed | HG VOC |
| VOC-12570 | RNCA Form Is Not Working | HG Closed VOCs | Closed | HG VOC |
| VOC-12474 | BH/HG Jarvis: Issue while purchasing any .xx.xx domains. | HG Closed VOCs | Closed | HG VOC |
| VOC-12058 | BH/HG Jarvis: Change Site URL failed - Domain not connected | HG Closed VOCs | Closed | HG VOC |
| VOC-8814 | BH/HG Jarvis: Unable to Edit DNS Zone for Hosted Domain | HG Closed VOCs | Closed | HG VOC |
| VOC-10483 | BH/HG Jarvis: Shared Hosting Quick Links | Something went wrong. Please try again or contact support | HG Closed VOCs | Closed | HG VOC |
| VOC-12714 | P3_BH_HG_AM Hosting tab_INC1047263 | HG Closed VOCs | Closed | HG VOC |
| VOC-12715 | Jarvis - CSRT Errors (May Impact Pega) | HG Closed VOCs | Closed | HG VOC |
| VOC-12120 | HG/BH/ Jarvis: Registrant Domain Contacts section appears greyed out in Account Manager | HG Closed VOCs | Closed | HG VOC |
| VOC-12346 | Unable to renew .CA domains in Account Manager/CSR | HG Closed VOCs | Closed | HG VOC |
| VOC-12613 | BH/HG Jarvis: VPS/Dedi - The "cPanel Email" SSO Button is missing in Quick Links | HG Closed VOCs | Closed | HG VOC |
| VOC-12699 | P3_Password_Reset_Issue_INC1046481 | HG Closed VOCs | Closed | HG VOC |
| VOC-12762 | Jarvis: Services getting auto-renewed on expired cards. | HG Closed VOCs | Closed | HG VOC |
| VOC-10258 | BH/HG Jarvis: Unable to manage the SiteLock in Account Manager, asking to purchase again | HG Closed VOCs | Closed | HG VOC |
| VOC-11865 | HG-BH Jarvis: Endurance-page-cache.php sending PURGE requests causing server to run out of memory | HG Closed VOCs | Closed | HG VOC |
| VOC-12852 | BH HG| CSRT Auto Renewal setting is not working | HG Closed VOCs | Closed | HG VOC |
| VOC-12860 | P2_Multi_Provo Connection issue_INC1061152 | HG Closed VOCs | Closed | HG VOC |
| VOC-12706 | P3_HG_DNS_Issue_INC1046925 | HG Closed VOCs | Closed | HG VOC |
| VOC-10177 | P3_BH_HAL Tenant issue_INC1059598 | HG Closed VOCs | Closed | HG VOC |
| VOC-12807 | BH|HG: Open_P2_Nw_Firewall_Issue_INC1059964 | HG Closed VOCs | Closed | HG VOC |
| VOC-10155 | HG Jarvis: cPanel Email Left Nav link doesn't function | HG Closed VOCs | Closed | HG VOC |
| VOC-12879 | HG/BH Jarvis: Error when upgrading existing CodeGuard, which has already exceeded the quota limit | HG Closed VOCs | Closed | HG VOC |
| VOC-10158 | HG Jarvis: Advanced DNS Editor redirects to 404 error page | HG Closed VOCs | Closed | HG VOC |
| VOC-10949 | Clicking the "initiate" button does not BCC the current registrant (ICANN violation) | HG Closed VOCs | Closed | HG VOC |
| VOC-11228 | Jarvis: Ability to view detailed DNS update history | HG Closed VOCs | Closed | HG VOC |
| VOC-12903 | P3_BH_cPanel OCI connection_INC1065421 | HG Closed VOCs | Closed | HG VOC |
| VOC-8852 | BH/HG Jarvis: Can't Install/Redeem CodeGuard Credit | HG Closed VOCs | Closed | HG VOC |
| VOC-12696 | BH/HG Jarvis: CodeGuard - Hosting MFE shows backups online, but are Disabled | HG Closed VOCs | Closed | HG VOC |
| VOC-12918 | P3_HG_Multi_VPS_inaccessible_INC1066132 | HG Closed VOCs | Closed | HG VOC |
| VOC-10827 | HG Jarvis: Chat Icon toggle is not hiding the chat | HG Closed VOCs | Closed | HG VOC |
| VOC-11159 | Renewed SSLs Stuck In Validation | HG Closed VOCs | Closed | HG VOC |
| VOC-12953 | E-Cases Moving To "Broken Process" When Re-Opened | HG Closed VOCs | Closed | HG VOC |
| VOC-12989 | prod sanity 24.2.1 | HG Closed VOCs | Closed | HG VOC |
| VOC-11356 | Web.com/BH/HG Storefront Showing $0.00 Pricing | HG Closed VOCs | Closed | HG VOC |
| VOC-8957 | Email/DNS Tools: Created branded internal tools to assist with email/dns call drivers | HG Closed VOCs | Closed | HG VOC |
| VOC-11440 | Jarvis: Registering private nameservers error "Domain doesn't Exists" | HG Closed VOCs | Closed | HG VOC |
| VOC-10701 | Jarvis: Create option to view clear reason for suspension in CSRT or in Account Manager | HG Closed VOCs | Closed | HG VOC |
| VOC-11090 | Jarvis AM: Customers owning Country Code TLDs need to be informed about the accurate renewal terms | HG Closed VOCs | Closed | HG VOC |
| VOC-11292 | PILOT GROUPS ONLY - Track Feedback regarding Authentication on Every Interaction | HG Closed VOCs | Closed | HG VOC |
| VOC-11533 | HG Titan Email: Create Mailbox Error - There are currently no products to display in this table | HG Closed VOCs | Closed | HG VOC |
| VOC-8931 | SSL Tools: Create customer facing SSL tools. | HG Closed VOCs | Closed | HG VOC |
| VOC-10941 | Jarvis | Unable to setup Google Workspace mailbox - Postal Code is Invalid | HG Closed VOCs | Closed | HG VOC |
| VOC-11264 | HG/BH Jarvis: Error when clicking Websites tab in Account Manager | HG Closed VOCs | Closed | HG VOC |
| VOC-13043 | P3_Multi_Domain connection issue_INC1077234 | HG Closed VOCs | Closed | HG VOC |
| VOC-10417 | HG Jarvis: An error in AM website section is displaying BLUEHOST contact support phone number | HG Closed VOCs | Closed | HG VOC |
| VOC-13120 | Jarvis: Rollback option missing when processing refund | HG Closed VOCs | Closed | HG VOC |
| VOC-13168 | P2_LWEB_LEIG_Pega CSRT Latency_INC1093493 | HG Closed VOCs | Closed | HG VOC |
| VOC-11899 | HG-BH Alma9 OS: Scan command doesn't work on Alma9 Servers_INC0933571 | HG Closed VOCs | Closed | HG VOC |
| VOC-12130 | BH/HG Jarvis: Domains - 'A' Record Mismatch When Using HGNS1/HGNS2 and NS1.BH/NS2.BH Nameservers | HG Closed VOCs | Closed | HG VOC |
| VOC-13197 | Unable to attach cases to the chat interaction : Open_P4_Multi_Pega case feature down INC1096899 | HG Closed VOCs | Closed | HG VOC |
| VOC-11934 | HG-BH VPS/Dedi - Account Manager - WHM Login loading Certificate Error | HG Closed VOCs | Closed | HG VOC |
| VOC-12335 | Verification code is not being received by Trusted Phone Number | HG Closed VOCs | Closed | HG VOC |
| VOC-12179 | Jarvis: .CA Registration Failure | Valid CPR Category Required | HG Closed VOCs | Closed | HG VOC |
| VOC-12132 | HG Domains: Manual Cloudflare Records Breaking DNS for HGNS1 and HGNS2 NS | HG Closed VOCs | Closed | HG VOC |
| VOC-11833 | BH/HG Jarvis: Sent emails are rejected with bounce "message rejected AUP#SNDR" | HG Closed VOCs | Closed | HG VOC |
| VOC-8163 | Cloud based mail filtering for shared/reseller platforms | HG Closed VOCs | Closed | HG VOC |
| VOC-13209 | P3_HG_Website_WHM_Inaccessible_INC1098127 | HG Closed VOCs | Closed | HG VOC |
| VOC-13258 | Jarvis: Unable to add products in the RTN case | HG Closed VOCs | Closed | HG VOC |
| VOC-13269 | P3_Multi_Account Recovery Issue_NC1103905 | HG Closed VOCs | Closed | HG VOC |
| VOC-12915 | Verbiage in AM when requesting Auth Code | HG Closed VOCs | Closed | HG VOC |
| VOC-10414 | Jarvis - Issues with redeeming Country Code TLDs domains | HG Closed VOCs | Closed | HG VOC |
| VOC-10195 | HG Jarvis: HG HAL GUi not synced with CSR | HG Closed VOCs | Closed | HG VOC |
| VOC-13012 | P3_BH_HG_HAL HUAPI_ errors_INC1074793 | HG Closed VOCs | Closed | HG VOC |
| VOC-13297 | P3_HG_SPT_Coupons issue_INC1107914 | HG Closed VOCs | Closed | HG VOC |
| VOC-13300 | P3_BH_HG_Renewal Center issues_INC1108000 | HG Closed VOCs | Closed | HG VOC |
| VOC-13318 | P3_BH_Nameserver Resolution Issues_INC1110066 | HG Closed VOCs | Closed | HG VOC |
| VOC-13332 | Jarvis: P2_OBEE_Auto_login_issue_INC1111099 | HG Closed VOCs | Closed | HG VOC |
| VOC-13338 | P3_Jarvis_Intrmttent hosting tab INC1111333 | HG Closed VOCs | Closed | HG VOC |
| VOC-13340 | P3_Jarvis_PCI Pal credit card_INC1111439 | HG Closed VOCs | Closed | HG VOC |
| VOC-11592 | BH/HG Jarvis: AM | Re-initiate a failed domain transfer redirects to Incorrect Brand | HG Closed VOCs | Closed | HG VOC |
| VOC-12946 | Jarvis: Customers receiving incorrect email notifications when adding a recovery email | HG Closed VOCs | Closed | HG VOC |
| VOC-13044 | BH/HG Jarvis: Hosting MFE "Users" section is returning an error: "Server Error. Please try again" | HG Closed VOCs | Closed | HG VOC |
| VOC-11603 | BH/HG Jarvis: VPS/Dedi Disk Usage is showing 0.00GB in Account Manager | HG Closed VOCs | Closed | HG VOC |
| VOC-13395 | Services Impacted Due To CloudFlare Outage (I.E: SitePlus builder) | HG Closed VOCs | Closed | HG VOC |
| VOC-11542 | HG Jarvis: AM | Home page "Pick up where you left off" links issue | HG Closed VOCs | Closed | HG VOC |
| VOC-11879 | HG Jarvis: AM | Titan email messaging is incorrectly showing as expired | HG Closed VOCs | Closed | HG VOC |
| VOC-13146 | HG Jarvis: Hosting MFE - Advanced DNS Editor Loads cPanel's PHPMYADMIN | HG Closed VOCs | Closed | HG VOC |
| VOC-10828 | HG Customer's reporting that they are unable to start a chat | HG Closed VOCs | Closed | HG VOC |
| VOC-11942 | HG-BH Jarvis: VPS/Dedi cPanel Email Button in Account Manager is missing | HG Closed VOCs | Closed | HG VOC |
| VOC-10550 | HG Jarvis: Customers are receiving text message notification about domain and cPanel update | HG Closed VOCs | Closed | HG VOC |
| VOC-8934 | Wordpress Installation Failing to Complete in Softaculous after cPanel Version upgrade to 1.10 | HG Closed VOCs | Closed | HG VOC |
| VOC-10236 | HG Jarvis: Weebly Builder packages unable to be upgraded | HG Closed VOCs | Closed | HG VOC |
| VOC-10232 | HG Jarvis: Package shows canceled in GB but in CSR we can view it in Inactive Status | HG Closed VOCs | Closed | HG VOC |
| VOC-10361 | HG Jarvis: Unable to Manage Online Marketing Services (SEO) | HG Closed VOCs | Closed | HG VOC |
| VOC-13466 | P3_BH HG_ Domain Assign Failure_INC1121939 | HG Closed VOCs | Closed | HG VOC |
| VOC-13456 | P3_Weebly editor access issue_INC1120895 | HG Closed VOCs | Closed | HG VOC |
| VOC-8075 | HG Jarvis : Unable to add Website Builder or Weebly add-on in AM | HG Closed VOCs | Closed | HG VOC |
| VOC-8890 | BH Jarvis: BH Plugin causing 500 internal server errors | HG Closed VOCs | Closed | HG VOC |
| VOC-11860 | Jarvis: AM accepts passwords longer than 16 characters when resetting but rejects for logging in | HG Closed VOCs | Closed | HG VOC |
| VOC-10256 | HG Jarvis: Unable to purchase Sitelock in Account Manager | HG Closed VOCs | Closed | HG VOC |
| VOC-11532 | HG Titan Email: Choose Plan Error- This action cannot currently be performed | HG Closed VOCs | Closed | HG VOC |
| VOC-11531 | HG Titan Email: Something went wrong! Please try again later | HG Closed VOCs | Closed | HG VOC |
| VOC-13344 | P3_BH_HG_OCI_Latency_Alert_INC1111922 | HG Closed VOCs | Closed | HG VOC |
| VOC-13499 | P4_HG_Hosting MFE naming error_INC1125310 | HG Closed VOCs | Closed | HG VOC |
| VOC-13498 | P4_BH_HG_compute38.silo12.uspro1_INC1124984 | HG Closed VOCs | Closed | HG VOC |
| VOC-13515 | Abuse Chat Not Allowing Chats To Stay Open Once Created | HG Closed VOCs | Closed | HG VOC |
| VOC-13485 | BH/HG: AM | Ability to set a default payment method for each individual product or service | HG Closed VOCs | Closed | HG VOC |
| VOC-13516 | P3_BH HG_WordPress plugin download_INC1126873 | HG Closed VOCs | Closed | HG VOC |
| VOC-13329 | Jarvis: Account manager should incorporate features from Softaculous' WordPress manager. | HG Closed VOCs | Closed | HG VOC |
| VOC-13508 | Unable to Add Admin/Technical Contact | HG Closed VOCs | Closed | HG VOC |
| VOC-13407 | HG-BH | Domain Un-assignments resulting in HAL Error | HG Closed VOCs | Closed | HG VOC |
| VOC-13208 | BH/HG Jarvis: VPS/Dedi – “cPanel Email” SSO button in Hosting tab returning an error | HG Closed VOCs | Closed | HG VOC |
| VOC-11810 | Domains: Unable to update NS for .DE Domains | HG Closed VOCs | Closed | HG VOC |
| VOC-11051 | HG/BH JARVIS: New Restore Fee/Price Increase | HG Closed VOCs | Closed | HG VOC |
| VOC-13608 | P3_BH_Hosting MFE issue_INC1134356 | HG Closed VOCs | Closed | HG VOC |
| VOC-13594 | P3_DCOM BH_Error in deleting payme_INC1133520 | HG Closed VOCs | Closed | HG VOC |
| VOC-13679 | P3_HG BH_Codeguard Manage error_INC1141827 | HG Closed VOCs | Closed | HG VOC |
| VOC-10140 | HG Jarvis - Unable to change address getting error address could not be verified. | HG Closed VOCs | Closed | HG VOC |
| VOC-13747 | CSRT Issues (Latency/Is Down) - Pega Latency and Account Manager Issues (Blank Page) | HG Closed VOCs | Closed | HG VOC |
| VOC-13774 | P2_BH_HG_Unable to manage DNS _INC1153772 | HG Closed VOCs | Closed | HG VOC |
| VOC-13772 | BH|HG Jarvis: "ADD RECORD" option greyed out in Account Manager. | HG Closed VOCs | Closed | HG VOC |
| VOC-13782 | HG Jarvis: Multiple Servers down due to migration INC1155147 | HG Closed VOCs | Closed | HG VOC |
| VOC-13801 | P3_BH_HG_Issue with gator 4k servers_INC1158212 | HG Closed VOCs | Closed | HG VOC |
| VOC-13807 | P2_BH_HG_Account_Manager_Inaccessible_INC1160052 | HG Closed VOCs | Closed | HG VOC |
| VOC-13590 | P3_Jarvis_Premium Domain pricing _INC1133001 | HG Closed VOCs | Closed | HG VOC |
| VOC-13778 | BH Jarvis: Export DNS Zone error: Something went wrong. Please try again | HG Closed VOCs | Closed | HG VOC |
| VOC-13261 | Jarvis: Unable to add products while escalating the cases | HG Closed VOCs | Closed | HG VOC |
| VOC-12159 | Domain Privacy + Protection (DPP) Renewal - Domain Missing from Invoice | HG Closed VOCs | Closed | HG VOC |
| VOC-13846 | P2_NS_CSRT_not_loading_Latency_INC1172087 (May Impact Pega) | HG Closed VOCs | Closed | HG VOC |
| VOC-13408 | BH/HG: Hosting package and add-ons were double-billed due to a system error in Jarvis/CSRT | HG Closed VOCs | Closed | HG VOC |
| VOC-13464 | Jarvis: AM | Order History displays "Domain.COM" but does not specify the actual domain name | HG Closed VOCs | Closed | HG VOC |
| VOC-7234 | BH/HG Jarvis: Zone files are wiped when a hosting account is deleted | HG Closed VOCs | Closed | HG VOC |
| VOC-13902 | CSRT Latency/Errors (May Impact Pega) | HG Closed VOCs | Closed | HG VOC |
| VOC-13931 | P3_HG_BH_Email_Delivery_Issue_INC1186998 | HG Closed VOCs | Closed | HG VOC |
| VOC-14005 | P2_BH_HG_Hosting tab issue_INC1195128 | HG Closed VOCs | Closed | HG VOC |
| VOC-13665 | BH/HG: Default shared SPF record exceeding the lookup count | HG Closed VOCs | Closed | HG VOC |
| VOC-14046 | Multiple Orders Stuck In Fulfilment | HG Closed VOCs | Closed | HG VOC |
| VOC-12135 | JARVS: AutoSSL fails to install due to DNS misconfiguration | HG Closed VOCs | Closed | HG VOC |
| VOC-11697 | Unable to Process Refund Rollback in CSRTools for an Auto Renewal Order | HG Closed VOCs | Closed | HG VOC |
| VOC-11394 | Jarvis: Cannot update saved credit cards with new Exp Date | HG Closed VOCs | Closed | HG VOC |
| VOC-13756 | BH/HG Jarvis: URL Sync Attempt Allowed but Fails When DNS Isn't Pointed | HG Closed VOCs | Closed | HG VOC |
| VOC-14091 | Jarvis: BH HG_Latency issue Pega_CSRT_INC1210395 | HG Closed VOCs | Closed | HG VOC |
| VOC-10479 | User reports indicate problems at Microsoft Teams | HG Closed VOCs | Closed | HG VOC |
| VOC-11769 | Split Account Merge | HG Closed VOCs | Closed | HG VOC |
| VOC-11436 | Automatic NameServer Updates Linked To BH_VPS_ULTI_CPANEL and BH_DEDI_STD_SSD_CPANEL | HG Closed VOCs | Closed | HG VOC |
| VOC-11563 | Auth/EPP Codes Not Arriving From PL-Tools | HG Closed VOCs | Closed | HG VOC |
| VOC-14089 | P4_BH HG_CTB error in AM_INC1210282 | HG Closed VOCs | Closed | HG VOC |
| VOC-14090 | P3_BH HG_Autorenewal_update issue_INC1210325 | HG Closed VOCs | Closed | HG VOC |
| VOC-14124 | Account Manager Throwing Errors/Latency | HG Closed VOCs | Closed | HG VOC |
| VOC-14119 | BH-HG: VPS/DEDI compute*.silo22.atl1.unifiedlayer.com issue INC1214250 | HG Closed VOCs | Closed | HG VOC |
| VOC-8905 | BH/HG Jarvis: Initial WordPress installs failing to complete | HG Closed VOCs | Closed | HG VOC |
| VOC-13864 | BH/HG Jarvis: Titan Mail - HAL adding/removing DNS mail records | HG Closed VOCs | Closed | HG VOC |
| VOC-10220 | BH/HG Jarvis: Hosting packages in CSRT and MFE are not displaying the main domain | HG Closed VOCs | Closed | HG VOC |
| VOC-14179 | BH|HG: "Domain Transfer in" tab is missing in Account Manager. | HG Closed VOCs | Closed | HG VOC |
| VOC-14218 | BH: 5K series boxes down due to planned change (CHG0118617) INC1224680 | HG Closed VOCs | Closed | HG VOC |
| VOC-10564 | BH/HG Jarvis: Shared Hosting renewal price showing legacy pricing | HG Closed VOCs | Closed | HG VOC |
| VOC-14122 | P3_BH HG_ Latency in AM CSRT_INC1214354 | HG Closed VOCs | Closed | HG VOC |
| VOC-12997 | BH/HG Jarvis: Free Domain 1st Year Coupon Code issues | HG Closed VOCs | Closed | HG VOC |
| VOC-14093 | Jarvis: Overdue invoice payments in CSR may fail if the Purchase Order ID has a fraud flag | HG Closed VOCs | Closed | HG VOC |
| VOC-14217 | P3_BH_Mail receiving issue_INC1223895 | HG Closed VOCs | Closed | HG VOC |
| VOC-12627 | BH/HG Jarvis: Failed SSL installs due to DNS mismatch in ADNS and cPanel Zone Editor | HG Closed VOCs | Closed | HG VOC |
| VOC-14256 | OX Cloud - Unable To Send Email - 207 Error | HG Closed VOCs | Closed | HG VOC |
| VOC-14253 | P2_Multi_CSRT issue_INC1229163 | HG Closed VOCs | Closed | HG VOC |
| VOC-14078 | Jarvis to OCI Migration | HG Closed VOCs | Closed | HG VOC |
| VOC-8864 | Domain Manager: TLDs generate an Invalid EPP Code | HG Closed VOCs | Closed | HG VOC |
| VOC-10971 | HG :: Customer receive insecure site warning when attempting to reset their Account Manager Password | HG Closed VOCs | Closed | HG VOC |
| VOC-12134 | Customers are unable to edit the domain owner contact info because the edit button is grayed out. | HG Closed VOCs | Closed | HG VOC |
| VOC-11146 | HG Jarvis: Customers are getting a blank page after completing CAPTCHA when logging to AM | HG Closed VOCs | Closed | HG VOC |
| VOC-13480 | HG - Jarvis : Storefront in CSR redirecting to a different brand | HG Closed VOCs | Closed | HG VOC |
| VOC-10464 | BH Jarvis: Yoast Premium SEO subscription expired | HG Closed VOCs | Closed | HG VOC |
| VOC-14249 | P3_BH_5K_Box_Issue_INC1228576 | HG Closed VOCs | Closed | HG VOC |
| VOC-14279 | BH_Open_P3_BH_Wordpress servers alert_INC1232227 | HG Closed VOCs | Closed | HG VOC |
| VOC-13633 | BH/HG - Internal Domain Move Request - Not receiving the authentication email | HG Closed VOCs | Closed | HG VOC |
| VOC-14199 | BH/HG Jarvis: Error when purchasing CodeGuard | HG Closed VOCs | Closed | HG VOC |
| VOC-12317 | BH/HG Jarvis: General Tracking | Invoice Extension Requests | HG Closed VOCs | Closed | HG VOC |
| VOC-14310 | P3_BH_HG_Email issues_INC1237884 | HG Closed VOCs | Closed | HG VOC |
| VOC-12420 | HG/BH Jarvis: Allowable IP address feature request | HG Closed VOCs | Closed | HG VOC |
| VOC-14345 | Jarvis: Webmail Password reset, Upgrade, Downgrade & Renewal Process Stuck in CSRT INC1243967 | HG Closed VOCs | Closed | HG VOC |
| VOC-10643 | BH/HG Jarvis: Renewal Center in the Account Manager displays an incorrect domain | HG Closed VOCs | Closed | HG VOC |
| VOC-8848 | Jarvis: Generating EPP codes can take up to three days | HG Closed VOCs | Closed | HG VOC |
| VOC-14272 | Jarvis: Disabling auto-renewal still shows as enabled in Account Manager and in CSRT. | HG Closed VOCs | Closed | HG VOC |
| VOC-14364 | OXC - CMC Search Results Not Displaying (Gives Error) | HG Closed VOCs | Closed | HG VOC |
| VOC-14342 | P3_HG_Install WordPress issue_INC1243591 | HG Closed VOCs | Closed | HG VOC |
| VOC-10538 | BH/HG Jarvis: Third party domain doesn't qualify for Google Workspace | HG Closed VOCs | Closed | HG VOC |
| VOC-10798 | BH/HG Jarvis: Disk Storage Usage Notifications | HG Closed VOCs | Closed | HG VOC |
| VOC-10382 | Unable to Add 2FA Due To Trusted Phone Number No Longer Being Supported | HG Closed VOCs | Closed | HG VOC |
| VOC-10690 | HG Jarvis: Option in CSR to regenerate the EPP code | HG Closed VOCs | Closed | HG VOC |
| VOC-14232 | BH/HG Jarvis: Cannot publish Weebly site: Please wait while we publish your site | HG Closed VOCs | Closed | HG VOC |
| VOC-14444 | Jarvis: Unable to access Hosting Tab in Account Manager | INC1266463 | | HG Closed VOCs | Closed | HG VOC |
| VOC-11870 | VAT refund conflict as per the Dutch Tax Law | HG Closed VOCs | Closed | HG VOC |
| VOC-11539 | BH/HG Jarvis: Dedi IP pricing discrepancies | HG Closed VOCs | Closed | HG VOC |
| VOC-14459 | P3_BH HG_Renewal center issue_INC1268547 | HG Closed VOCs | Closed | HG VOC |
| VOC-10913 | HG Jarvis: Subtotal amount in AM doesn't match with actual amount due after discount is applied | HG Closed VOCs | Closed | HG VOC |
| VOC-10696 | HG Jarvis: Transaction logs should be available in the CSR | HG Closed VOCs | Closed | HG VOC |
| VOC-14444 | Jarvis: Unable to access Hosting Tab in Account Manager | INC1266463 | | HG Closed VOCs | Closed | HG VOC |
| VOC-14503 | email suspended due to large volumes of emails sent to gmail | HG Closed VOCs | Closed | HG VOC |
| VOC-14527 | P2_BH_HG_Multiple alerts__INC1290878 | HG Closed VOCs | Closed | HG VOC |
| VOC-10362 | HG Jarvis: Unable to purchase purchase Sitelock essentials | HG Closed VOCs | Closed | HG VOC |
| VOC-11297 | HG Jarvis: There is no option to upgrade the SiteLock in Account Manager | HG Closed VOCs | Closed | HG VOC |
| VOC-11904 | HG - Sitelock, SSL, and CodeGuard renewal discrepancies, along with a few SEO tools/Marketgoo | HG Closed VOCs | Closed | HG VOC |
| VOC-13452 | BH/HG Jarvis: CSRT | Include tax in Billing History | HG Closed VOCs | Closed | HG VOC |
| VOC-14539 | P3_BH_HG_Cloudmark blocking mail_INC1295 | HG Closed VOCs | Closed | HG VOC |
| VOC-12923 | Jarvis: Duplicate mod_rewrite rules found in the .htaccess file causing 500 errors | HG Closed VOCs | Closed | HG VOC |
| VOC-14568 | Open_P3_iPage_Emails not delivered_INC1300738 | HG Closed VOCs | Closed | HG VOC |
| VOC-14593 | P3 Pega is not loading INC1312732 | HG Closed VOCs | Closed | HG VOC |
| VOC-13836 | Jarvis: P3_HG_BH_Unable_access_website_INC1170842 | HG Closed VOCs | Closed | HG VOC |
| VOC-14291 | Domain Redemption Errors - Redeem Tool | HG Closed VOCs | Closed | HG VOC |
| VOC-11300 | Auth/EPP Code Not Arriving | HG Closed VOCs | Closed | HG VOC |
| VOC-10116 | Ability to Restore deleted Jarvis hosting accounts in CSRT | HG Closed VOCs | Closed | HG VOC |
| VOC-14674 | P3_HG_s1025.hostgator issues_INC1328975 | HG Closed VOCs | Closed | HG VOC |
| VOC-14286 | BH/HG Jarvis: Auto Renewal Occurring on non-auto renewal Monthly packages | HG Closed VOCs | Closed | HG VOC |
| VOC-12642 | BH Jarvis: The domain with or without "www" is not listed in the SSL/TLS section | HG Closed VOCs | Closed | HG VOC |
| VOC-14672 | P3_BH HG_Codeguard addon provis_INC1328970 | HG Closed VOCs | Closed | HG VOC |
| VOC-14706 | P3_HG BH_Unable to transfer domainINC1332867 | HG Closed VOCs | Closed | HG VOC |
| VOC-14633 | P3_BHG_Issue with the Disk Usage_INC1314451 | HG Closed VOCs | Closed | HG VOC |
| VOC-14730 | Jarvis Feature request: Change date format to month-day-year in the auto-renewal reminder emails. | Billing | Open | BH VOC |
| VOC-14724 | BH Domains | Entry DNS Connection New Feature for External Domains | Domains | Open | BH VOC |
| VOC-14735 | Domain Verification - Customers Are Unable to Confirm Email - Error: HTTP Status 400 -Bad Request | Billing | Open | BH VOC |
| VOC-14742 | BH | Project Destiny's Starter Hosting is Launching to a Limited Audience - General Tracking | cPanel/WHM | Open | BH VOC |
| VOC-14743 | Free Domain Voucher - Transfer Reinitiate Failure | Billing | Open | BH VOC |
| VOC-14745 | VPS/Dedicated - Private Nameservers Not Saving | Domains | Open | BH VOC |
| VOC-10779 | Whois Information Not Updating After The Information Within Account Is Changed | Domains | Open | BH VOC |
| VOC-14754 | BH Jarvis: VPS Hosting plan shows incorrect Disk Storage under the Account Manager | VPS/DEDI | Open | BH VOC |